5/5
TrustpilotMost of the products sell are with…
Most of the products sell are with quality and with full satisfaction, will continue to support this company👍
Agent replied · 24 September 2026
Thank you Jason!
Trusted Agent profile · HIGHBRIDGE
Simple Life HIGHBRIDGE reviews
★★★★★
1,181 reviews across 1 platform
ISLEPORT LANE, HIGHBRIDGE, TA9 4QZ
Simple Life's office in HIGHBRIDGE, at ISLEPORT LANE, is rated 3.8 out of 5 across 1,181 reviews on 1 platform.
Reviews
Every review we hold for the HIGHBRIDGE office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAVOID, absolutely appalling experience with Simple Life
I genuinely cannot believe how badly Simple Life have handled the end of our tenancy.
Agent replied · 24 September 2026
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate the concerns you've raised regarding your deposit dispute. Unfortunately, based on the details provided within your review, we have been unable to identify your tenancy and therefore have not been able to investigate the matter further. We have requested additional information via Trustpilot but have not yet received a response. We would welcome the opportunity to look into this for you. Please contact us at residents@simplelifehomes.com with your name, property address, and any relevant details so that we can review the matter fully and provide an update. We take all resident concerns seriously and are committed to ensuring any issues raised are investigated thoroughly. Kind regards, Simple Life Homes
5/5
TrustpilotMy First Proper Home, And It’s Better Than I Expected
I’ve never lived in a brand-new home before, so moving into a Simple Life property has honestly been a bit of a game-changer for me. Everything was clean, fresh, and ready to go, no weird smells, no broken fittings, nothing that needed sorting. Just a proper blank canvas that already felt welcoming.
1/5
TrustpilotI GENUINELY would NOT recommend renting…
I GENUINELY would NOT recommend renting with Simple Life based on our experience so far.
Agent replied · 24 September 2026
Dear Vanessa, Thank you for taking the time to share your experience, I'm sorry that the start of your tenancy has not reflected the standard we work hard to provide. The move from your originally reserved property was outside our preferred process, and I completely understand how unsettling that was for you both. After looking into the case in detail, we're pleased to be able to share the following actions that have been carried out to support you: Your formal complaint was received on 26 August and acknowledged the very next working day by our Head of Customer Service personally, with a specialist clean of the property arranged and completed straight away. Between 1 and 4 September, our Tenancy and Complaints teams engaged Zero Deposit directly to progress the cancellation of the original arrangement, with written confirmation issued to you the same day, your first refund has since been received, and the remaining payment is being actively followed up on your behalf. On the appliance repair, a work order including the full model and serial information was raised with our contractor on 28 August; where the chain slowed at their end, we've now closed that directly with them today, alongside a further email from our Maintenance team to ensure every outstanding point is picked up and progressed without any further need for you to chase. A reimbursement towards laundry costs has also been offered, without admission of liability, as a gesture of goodwill while the repair is finalised. The fact that you've had to follow up at any stage is feedback we're taking seriously, and your case is being reviewed as part of our ongoing service improvement work so that future residents don't experience the same. A member of our Complaints team is already in ongoing contact with you and will remain your point of liaison until every item has been brought to a close. Thank you for giving us the opportunity to address your concerns, Kind Regards Simple Life Homes
4/5
TrustpilotUpdate to original Post. Comments below.
I moved to a new property 4 weeks ago. This review is nothing to do with the quality of the housing. This is my 2nd home with Simple life and the facilities, equipment etc are good. My frustration is I am owed £301.60 rent overpayment from the move as I paid a full months rent as I still wasn't sure on my move date. I subsequently found out my move date meant only 15 days were in the old house. I have been chasing the refund for over 4 weeks now and my mails and voicemails are being ignored. All I want is what is owed paid back. If I failed to pay my rent on time I can guarantee within 24hrs I would receive a call or mail chasing payment.UPDATE>>>>>>> To be transparent and fair... After I posted my review originally and within 2 hours, Adam from Simple Life had contacted me and got my issue resolved. Money was paid back into my account.I'm more than happy to adjust this rating and I am happy that this was nothing more than a clerical error. Adam has assured me that any processes that his staff need upskilling on will be put in place to ensure this doesn't happen to other customers. This is now a positive outcome. Thanks all.
Agent replied · 16 June 2024
Hi Paul,Thank you for your review! We're sorry that the refund of rent for your first home with us took a little longer than expected. We thank you for making us aware in order for us to be able to pick up on and improve any areas which are falling down slightly. We're pleased Adam managed to sort this promptly for you this week.We're also delighted to hear that having already been a Simple Life resident, you decided to choose us for your next move and that you're happy with the quality of your home!
5/5
TrustpilotLoving the Simple Life! 😎
Jade Woodham at Simple Life is an absolute star, she listened to us when no one out there would, from the moment we got in contact, she was with us every step of the way and nothing was to much trouble for her! Without going into the full story in a review Jade knows what she has done for me and my family, and we will all be forever grateful, thanks so much Jade you have literally changed all our lives for the better! We love the development, the people, our new house but most of all we are now loving the Simple Life! 😎
Agent replied · 16 June 2024
Hello! Thank you for sharing your lovely feedback - Jade will be delighted with your lovely compliments. We hope you have many happy years in your Simple Life home!
5/5
TrustpilotTyler and Max were so helpful
I really am very pleased with the service I received, the Advisors Tyler and Max were so helpful they explained the application process in depth and were both really lovelyI had a response shortly after few follow up questions after I put the application through which am really pleased about The state of the house is amazing, well planned, organised and very cleanAm definitely pleased with my decision of go with them and will highly recommend Simple Life
Agent replied · 16 June 2024
Hi Sandra,Thank you so much for your lovely review! We're delighted to hear that you've had a great experience with Tyler and Max, and that you're happy with your new home! We wish you lots of happy memories there!
1/5
TrustpilotMy time with Simple life had been a…
My time with Simple life had been a positive experience until i actually moved out on the 8th May of this year. There was lack of communication initially about where i needed to return the house keys. Finally i spoke to Kate who was really helpful. However the keys had to be retuned to Manchester which is not local so had to rely on returning the keys via post which i sent recorded delivery ( my choice as i didnt want the keys to go missing) .So this incurred a cost to me.Today (26 may) i received an email with an invoice for £474.00 with a costings breakdown to include the below 1 Clean: 3 bedroom Property Full Clean 3 Bedroom Property Full Clean - £175.002 Clean: Oven clean - £40.003 Re-paint of wall - £80.004 FReplace bulb + remove nails and fill holes - £100.00VAT £79.00TOTAL £474.00Although i have paid the above. i wish to share my level of diastisfaction about a number of simple life claims:Full clean £175 . I believe i had cleaned the property to a good standard. Although some pictures shown differently. The clarity of the pictures are amazing to the extent that they highlighted a cobweb in the ceiling to the point that you could make out all the definition. They also sent a picture of a red sequin which tells me that to the naked eye some of their claims are pedantic. i would also have expected that under the current climate of the pandemic that a deep clean would have been expected by simple life not for this cost to have been incurred by me. with regards to £40 claim for an oven clean. I had paid £85 for a professional to clean this. The oven was sparkling to the naked eye. or i wouldnt have paid the guy his money?As for painting the 3rd bedroom ata cost of £80. i agree that there were 2 strips where i had placed a picture on the wall. when i removed it caused some damage. However as far as i am aware this would have required some corking to fill and painted over i do take some responsibility for this but cant see that this would require a whole room being painted?as for replacing a bulb in the hall way. The bulb was not working when i arrived 18 months ago but it didnt become a priority to report it or replace it at the time.as for a removing nails and filling them incurring a cost of £100 there was one pin head nail in the dining room. again i take full responsibility for this but can see how this would cost £100.its such a shame that my perfect experience ended so negatively. Its left a bitter taste in my mouth. 😫. on this basis only 1 star it could have so easily been 5. As it has been my happy place for the last 18 months.i am sincerely hoping for an amicable resolve in this matter. i fear that other residents who leave Simple Life may also have a negative experience when leaving.Kind regards
Agent replied · 16 June 2024
Hi Nikki,We’re sorry to hear that you are disappointed with the outcome of your check out report and the related deductions to your deposit, but we’re pleased to hear that you felt you had a good experience with Simple Life during your time with us.We’d like to take the opportunity to highlight that all deposits are held with the DPS (deposit protection scheme). The DPS is an independent adjudicator, therefore, should someone disagree with the proposed deductions at the end of their tenancy, they are able to dispute this with the DPS, who will then independently review the deductions on behalf of both parties. We can see from your records that this wasn’t requested at the end of your tenancy and the deductions were accepted.In normal (non-covid) circumstances we offer pre-check out visits which allows you as the resident and your asset manager to identify anything that will need rectifying before you move out in order to help you get your deposit back. We also do our best to manage resident expectations with cleaning check lists and examples of typical deductions than can be expected for common end of tenancy issues. We do this to highlight to residents the potentially higher costs involved in us having to get contractors out, as opposed to the resident rectifying things like walls, holes, painting and cleaning themselves.
5/5
TrustpilotI would like to share my feedback…
I would like to share my feedback regarding my recent experience with the simple life agency.
Agent replied · 24 September 2026
We're delighted to hear that you have had a wonderful experience with our team so far. Thank you for taking the time to leave a review.
5/5
TrustpilotI cannot fault Simple Life Homes
I cannot fault Simple Life Homes, I moved into my pet-friendly apartment yesterday. Everything was prestige to the point, Tom Billington went above and beyond to assist me and ensure a smooth move in, Tom also assisted with other issues around trying to move me in ASAP!I arrived to my apartment with a 'welcome' package full of move in essentials and more. I had Lucy Sexton deal with my application and referencing, Lucy was extremely helpful and polite.Upon arrival I was greeted by Ashley who showed me to my new home and left me with all the information I needed.The Crabtree is amazing and it is a perfect location!Kudos to the team!Kyle
Agent replied · 16 June 2024
Thank you for sharing your experience Kyle! We're really pleased you're happy with your new home, the location and the team! We hope you get settled in very quickly!
5/5
TrustpilotFrom finding Simple Life details
From finding Simple Life details, we have had nothing but praise to give them. We dealt with Tom Billington at the beginning who explained everything in detail. Then we were referred to Eleanor Crockett again, I spoke with her daily. The process is really quick and they explain everything to you stage by stage.The day we got the keys we got a call from James Turner who explained he would be our Asset Manager, such a lovely gentleman and very helpful.Couldn't recommend them enough, well done Simple Life Homes, you have a great team working for you!
Agent replied · 16 June 2024
Thank you for such a brilliant review Nicola! We will make sure all the staff you have named gets a copy of your wonderful feedback. We hope you enjoy your new home!
5/5
TrustpilotGood experience…
Megan Black was the best property manager we have dealt with so far - she was very understanding, prompt and ready to help! She definitely made our experience with simple life so much better after some hiccups upon moving in, not only she was always keeping in touch and updating me but always had the best advice on how to proceed during inconveniences and made sure I was walked through the process and no question wasp left unanswered. Thank you !
Agent replied · 16 June 2024
Thank you Fatima! We will make sure Megan gets a copy of your lovely feedback. We hope you've settled in well and have many very happy memories in your new home!
5/5
TrustpilotGreat team, great systems, great home.
Everyone we have come into contact with at Simple Life Homes has been really professional and helpful. The systems they have in place are particularly impressive which has meant the whole application / referencing / moving in process has been easy and efficient.We did have an issue when moving in (to a brand new home) with our boiler whose PCB board needed replacing which to be fair is a manufacturing issue out of simple life homes hands, but after speaking to our property manager George he was able to get an engineer out right away to replace the faulty part.So yeah, George and the rest of the team are awesome - would recommend Simple Life Homes to anyone.
Agent replied · 16 June 2024
Hi Chris, Thank you for leaving us some feedback. We're pleased you've had a great experience with us so far. Sorry to hear about the issues with your boiler when you first moved in but we're glad that George was on the case and got it sorted for you quickly!
5/5
TrustpilotMegan Oliver - Point of contact
We were assigned Megan Oliver as our point of contact regarding our application. She has been absolutely fantastic at answering all of our queries and has been extremely helpful with our application and the process moving forwards to our expected move-in-date. If we had any issues in the interim period she would endeavour to do her best to resolve them. She is really friendly and has great ways of communicating with clients, we never felt like our multiple phone calls or emails were bothering her and she was always there to help however she could. She kept us up to date however she could during the lengthy process of the property being built. Thank you Megan for all of your help!
Agent replied · 16 June 2024
Thank you so much for taking the time to leave us a review Jade. We're so pleased you've had a great experience with Megan. We hope you enjoy your new home!
5/5
TrustpilotThe simple life team are fab!
The simple life team are fab! Megan especially. This is our first time moving into our new home so plenty of questions, concerns & query's have been discussed - Megan has supported us the whole way through it, with great communication no hesitation! She is such a lovely lady and has certainly made us feel at ease throughout our whole journey. We are now waiting for our moving in date and couldn't be more excited. Also thank you to Jade for helping us find our new home & for leading us in the right direction! You are both an asset to the simple life team.Thank you all so so much xxx
Agent replied · 16 June 2024
What a brilliant review! Thank you so much for sharing your experience with us Paige. We're looking forward to getting you moved in to your Simple Life home. We will make sure that Megan gets a copy of your lovely feedback.
3/5
TrustpilotPrevious team terrible, new team marginally better...
Dealing with the new team has been marginally better, though not as revolutionary as I would've hoped. We have had an ongoing issue with plumbing in our property ever since we moved in over a year ago, as a result of the initial installation by the builders. The previous Simple Life team were uncaring and dismissive at best. Having a specific named property manager now in George is a bit more reassuring, though we've not gotten off to the best start so far, with a lack of return communication and delays in action at first. I strongly believe this relationship will continue to improve as the new team get more ownership and control of the housing management, and when that happens, I will happily return and edit this review. At least now something may be done about the plumbing in the long term...
Agent replied · 16 June 2024
Hi Ben, Thank you for sharing your experience with us and we are very sorry to hear that this has been a burden for you to date. We are aware of the issues you are facing and we have been in the process of investigating this further including using drainage cameras to get to the root of the problem in order for an appropriate long-term solution to be put in place. Our team are working very hard to get this resolved for you quickly. We believe George was in touch with you on Friday to give you an update and he will ensure that you are updated regularly with relevant timescales.
5/5
TrustpilotI have to say being an estate agent....
I have to say being an estate agent myself that the customer care and compassion shown by both Megan & Jade has been nothing but perfect 👌 Nothing has ever been to much trouble and no matter how many times I make contact to ask a million questions, each one is responded to in a friendly, helpful and never to much trouble tone and both Megan and Jade have gone above and beyond the call of duty to make my move happen swiftly and effortlessly, it’s been a dream team!!Ladies thank you so much, I just hope I’m allowed to drop you in a bottle and a bunch of flowers to show my gratitude 🙏🏻 Amazing team, highly recommend and I just can’t wait to collect the keys and settle into our new home now!Keep doing what you do best
Agent replied · 16 June 2024
Thank you for your wonderful review Nichola! Your feedback is very much appreciated and we're pleased to hear that as an estate agent yourself, you feel our service has been excellent. We will pass on your review to both Megan and Jade.
5/5
TrustpilotHuge Thankyou
I wanted to say a huge thank to Megan for all the help in organising our move into our new simple life home. She was super helpful and made the move stressfree. She answered all the (many) questions I had and sorted everything so quickly for us. We got the keys today and the house is absolutely beautiful! I would highly recommend simple life to any family looking for a beautiful home. We cant wait to move into our home in a few days! Thank you again Megan, Kate and Jade for all the help in getting us our home.
Agent replied · 16 June 2024
Hi Abbi,Thank you for your positive feedback. We're so pleased you love your new home and we wish you lots of happiness there!
5/5
Trustpilot“Fantastic and efficient service"
“Fantastic and efficient service from start to finish. Just to say a big thank you to Courtney Davis for your services provided to find me the right property. She has always been friendly, happy to help, reliable, very efficient, and extremely professional. It really does gives me peace of mind, knowing that I am dealing with a Company that really cares and always delivers. I look forward to many more years of your excellent service. I will be highly recommending you to others. Keep up the good work! Many thanks!!!
Agent replied · 16 June 2024
Hi Kavita,Thank you so much for leaving such a great review! We're looking forward to having you with us for many years to come!
5/5
TrustpilotGreat experience!
Emailed and spoke to Christine who was nothing but informative and supportive throughout. From deposits to the referencing process. I emailed a few times wanting updates and she would reply always in a timely manner. Would highly recommend her and the team. Thanks again Christine!
Agent replied · 23 August 2024
Thank you for your lovely review Lauren!
1/5
TrustpilotWhen you first apply for a Simple Life…
When you first apply for a Simple Life Propeety they come across as efficient and professional.
Agent replied · 16 June 2024
Dear Peter, Thank you for reaching out and providing us identifiable information, which has allowed us to locate your records. We're sorry to hear you feel the service received is not to the standards you were expecting. Following your review we have looked at your maintenance issues raised on the repair portal and we can see that you have not raised any new requests for 4 years. We would therefore appreciate it, if you could contact the team to confirm if there is anything you feel is outstanding. We, as a landlord have to keep gas safety certificates up to date from a regulatory perspective, therefore, it is standard in the rental industry for your landlord to request access for these checks to be carried out in a timely manner. Most importantly, these have to be checked for the safety of you, our residents and for the security of our properties.
5/5
TrustpilotAfter spending 8 weeks looking for a…
After spending 8 weeks looking for a new home, and having spoke to several different estate agents. None can compare to simple life homes. Abdul Tahir went above and beyond to help me and my family. His friendly demeanour and eagerness to help has made this whole process completely seamless and easy. His communication and attention to detail has taken all of the stress away and I could not recommend him enough.
Agent replied · 16 June 2024
Hi Connor, thank you so much for your lovely review! It's great to hear that you feel we have offered a much better standard within the rental market.
5/5
TrustpilotFive stars all round!
Currently half way through the process, and so far its been straightforward and stress-free to date.
Agent replied · 24 September 2026
Thank you for your wonderful feedback Laura! And thank you for your special mention for Amber!
1/5
TrustpilotAvoid
We have lived a brand new Simple Life Property in the Earlestown development, and it has had nothing but problems:1) Floor was already marked/damaged when we moved in with several stains2) Kickboards in the kitchen weren't attached so constantly fell off3) Boiler flue wasn't properly installed4) Shower screen leaked constantly as hadn't been fitted correctly5) Bath overflow leaked as hadn't been connected6) Fence panels were loose on the back fence, so you could see through the fence7) Lived here for 18 months and the road still hasn't been finished, even though the last house was finished about 15 months ago. 8) The turf in the garden has just been laid over the builders rubble, so bricks/lumps of concrete/roof tiles push through and it dies very quickly. One of our neighbours found 3 fence panels under their lawn, and another house on the street found they had turf over solid concrete. 9) The fences between us and the neighbours are so poorly done you can push the fence posts about 15cm with a single finger, and watch the whole fence sway.Getting Simple life to fix any issues is one of the most frustrating experiences I have had. It took them over 12 months to stop the shower from leaking, which involved over 7 different companies, multiple callouts and us being told we were "showering incorrectly". The fault was the bottom seal wasn't properly installed, and in the end it took one contractor 10 minutes to resolve. We had water damage to the wall, skirting board, floor as a result, and both of us had to take 5 days off work to wait in for contractors, who just passed the job around themselves. We were never offered any form of reimbursement from Simple life for the issues and hassles we had (We reported it as soon as we moved in, and then at least once a month, every month). The customer service team were generally unhelpful, and when we raised a complaint, they just brushed it off and never looked into it. They were happy to blame Covid-19 for all the delays, even though we moved in in June 2019 and reported the issues then. The houses look brilliant, but avoid them. Poorly built and awful service from Simple Life.
Agent replied · 16 June 2024
Hi Tim,Thank you for your review. We’re really sorry that you have had issues with your new home. We take pride in delivering high quality homes for our residents and we are disappointed to hear about your experience. We continue to put more focus on additional checks and inspections at the stage of handover from our housebuilders, and feedback like yours is so valuable to us in ensuring we continuously improve in this area.We are aware that there has been a delay in getting the road surfaces topped, this unfortunately was due to a hold up between the housebuilder and the local council. We are pleased to confirm that the works are being carried out and will be completed next week.We’ve also been closely monitoring our customer service team and have taken the decision to move to a different provider who is more aligned with the standard of customer service we wish to give to our residents. We appreciate that this won’t change your experience, but we hope that once all our developments are managed by our new partner, you will see a positive improvement. From looking at your record, we understand that everything is now resolved and that you are satisfied with this outcome. We hope that the rest of your Simple Life tenancy better reflects our standards.
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Questions about Simple Life HIGHBRIDGE
How many reviews does Simple Life HIGHBRIDGE have?
Simple Life's HIGHBRIDGE office has 1,181 reviews across 1 platform: 1,181 on Trustpilot (across the whole business).
What is Simple Life HIGHBRIDGE's rating?
Simple Life HIGHBRIDGE is rated 3.8 out of 5 across all 1,181 reviews.
Where is Simple Life's HIGHBRIDGE office?
Simple Life HIGHBRIDGE, ISLEPORT LANE, HIGHBRIDGE, TA9 4QZ.
