Every review we hold for the HIGHBRIDGE office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe rented a new build and had no issues…
We rented a new build and had no issues at all, the application process was smooth and as quick as any other letting agent. If I had a little niggle, they do a lot of home checks, every couple of months, and although we had no issues it still felt a little too often, but I guess sometimes they have to nip things in the bud quickly. At end of tenancy, deposit was repaid in full without any undue delay. We did have the property professionally cleaned ourselves, and filled in and repaired any picture hooks that we had put in place - not sure if this was necessary, but I wanted peace of mind.
Scarlett · 6 May 2022
Agent replied · 16 June 2024
Thank you for your review Scarlett, we're delighted to hear that you enjoyed your time with Simple Life! Thank you for sharing!
★★★★★ 1/5
TrustpilotTerrible company crooks and RUDE
Terrible company crooks and RUDE. Moved here in 2021 rent £635 by 2024 rent £880 absolutely disgusting company money grabbers. Charge extortionate prices for rent and don’t maintain the property it’s falling apart walls crumbling floor uneven skirting boards coming away rat infested toilets never working leaks mould DONT WASTE YOUR MONEY
Toni · 28 June 2024
Agent replied · 23 August 2024
Hi Toni,We have taken a look in to your records. We’d like to take this opportunity to highlight that we are not an Affordable Housing Provider, as a private landlord, our rents are in line with the current market rents for the area, unfortunately we are unable to avoid rental increases as a business. We’re sorry to hear that you’re not happy with the increases made. If you’d like us to see if we can find an alternative property at a rent to suit your budget, then please let us know and we would be happy to help.We have also looked in to your comment regarding a crumbling floor. The only issue we can see relating to this is flooding to the kitchen which was deemed as tenant damage. If you’d like to discuss either of these items or anything else in more detail, please give the team a call and we would be happy to chat through in more detail.
★★★★★ 1/5
TrustpilotAbsolutely shocking customer service
Absolutely shocking customer service. I moved into a property in Beehive Mill during the COVID outbreak to find several bin bags full of food waste, used drink bottles, half full tins of paint, a ladder, used paint rollers, etc. I was left without any bins for 3 months and had to dispose of this garbage myself and then continue to take my household waste in the car to a tip every few days for 3 months. A huge health and safety risk ad yet I have had no apology. The garden was so overgrown I had to purchase a strimmer as it almost broke my lawn mower. I then took all this graden waste to the tip and cleaned up the whole outdoor area. Despite leaving the property in immaculate condition and paying for a deep clean, I have had £600 deducted from my deposit to include 'disposal of garbage' when moving out (I left no garbage in the house and put all garbage bins in the outdoor bins as instructed on the moving out document sent to me).The property manager has been consistently rude and incredibly unhelpful. - I was told that my deposit would be returned to me after inspection on April 6th, but heard nothing. - I emailed on April 7th seeking confirmation but had no reply. - I emailed on April 13th asking for an update but had no reply. - I emailed on April 14th but had no reply. - On April 20th the property manager wrote to me and told me it would be sent to me by the end of the week, but it wasn’t and I had heard nothing. - I emailed on the 25th asking for an update and the property manager replied and told me I would have it by the end of the day, but I did not and I heard nothing. Not a single apology nor any acknowledgement for the fact that I have was left waiting and given repeated misinformation for the 3 weeks. I have already told friends moving into the area to avoid Simple Life Homes at all costs and have written asking for the formal complaints procedure. Appalling.
A · 28 April 2022
Agent replied · 16 June 2024
Hello, Thank you for reaching out to us. We believe we have been able to identify you based on your Trust Pilot name and some of the information suggested in your review. In order to be completely sure and so we are able to get some more information from you regarding your review, Adam, our Head of BTR has tried to get in touch. You should have a voicemail from him. If you could kindly give Adam a call back at a time that suits you, we will be in a position to look in to the issues you are facing.
★★★★★ 5/5
TrustpilotRodolfo Pettinato Is by far the best…
Rodolfo Pettinato Is by far the best assest manager I have come across. Rodolfo is very professional, communicates effectively and just gets jobs done. Just overall excellent.
Samsam · 22 November 2022
Agent replied · 16 June 2024
Thank you Sam! Rodolfo will be so pleased! We will pass on your thanks!
★★★★★ 5/5
TrustpilotKate Ewbank - Asset to simple life!
Our Asset Manager: Kate Ewbank is fantastic, so quick at getting to back to us!I work in housing myself and know how busy workloads for Housing Officers and Asset Officers can be.Great customer service Kate!
Alex · 12 November 2021
Agent replied · 16 June 2024
Thank you for your review Alex! Delighted to hear that Kate has looked after you well - we will make sure she is aware of your kind words!
★★★★★ 3/5
TrustpilotCould have been 5 stars, but….
I think the process has been pretty seamless from the beginning for the most part. I would have given 5 stars but when you have a question it’s likely that another team handles that part of the actual request. So you get passed off onto another team and sometimes you have to call to get a response after several emails go unanswered. Hence my lower overall rating. The agent I viewed the apartment with was 5 star, but once she passed me off to the credit check teams and reference teams it’s been a somewhat uphill battle. Causing my overall rating to decline.
Malikah · 20 April 2022
Agent replied · 16 June 2024
Hi Malikah, Thank you for bringing this to our attention. Adam, our Head of BTR has tried to contact you to find out a bit more so we can make any necessary changes but the number we have for you doesn't appear to be working. Please could you give him a call back on 07872025102 so we can find out a bit more from you please? We're keen to get this right for future residents!
★★★★★ 3/5
TrustpilotNo viewing of the property before hand.
The way the paper work is done through email is a plus. Not being able to view the property , Obtaining and exact move in date however is a massive negative. Trying to plan removal vehicle days off work without a dead set said isn’t easy. The not knowing if your furniture will fit where radiators are plug sockets etc makes it difficult to understand what you need/can’t take with you.
Stephunni · 5 April 2023
Agent replied · 16 June 2024
Hello,Thank you for your valued feedback. In some instances, we are unable to conduct viewings until we have taken handover of the property back from the previous residents and we’re happy that it is in the right condition for a viewing to take place, which often means people wish to apply to secure their property before they have a viewing. As soon as the property is available to us, someone would be in touch to offer you a viewing before your move in date, to make sure everything is as you expected and you’re still happy to proceed.We are unable to confirm a move in date until an applicant has passed referencing. We’re pleased to see that you’ve now completed referencing so a move in date will be confirmed with you. We’re looking forward to getting you moved in!
★★★★★ 1/5
TrustpilotWe tried to rent a property in Bury St…
We tried to rent a property in Bury St Edmunds with this company. We are a US Air Force service memeber and spouse. We started the process and imidaitaly ran into problems; first of all they said that the offical NATO orders we provided to them to say that my partner had the right to live and work into the UK was not sufficant. They then came back to us saying that we also needed a right to rent document we went off and got this for them and they told us that both documents lookefd fake and looked like they had just been typed up on a computer. Well how else do you think they were made? Someone had to type them up on a computer at some point. After this they told us that he need a VISA however we tried to explain to them that this was his VISA. They refused to believed this. They then proceeded to phone the housing office directly which they aren't allowed to do they have to come through us due to data proctection the housing office will not discouse any information about military members and their spouses. After we phone SimpleLife back they said that we said to the housing office that we were no longer intrested in this property and we explain that we are unsure who told them this as it was untrue and we had wished to continued with the process. They then explained that we had to pay 2,500 total and asked us to pay by the end of the day however we had not looked at this email until that evening as my partner works the night shift and was alseep most of the day, we had previously tried to explain this to them. After this we tried to explain to them that we would not be paying any money until the house had been inspected by the housing office to check that property was safe and livable. They then proceeded to tell us that this was not possible and that they would have to complete the inspection after we had signed the lease and gotten the keys. We explained the housing office would not give us any money until the hosuing and been inspected, they lady I was speaking to then proceed to just hang up the phone and everytime I tried to call back it went to voicemail. These people are scammers just wanting your money. Go with someone else.
Matt · 13 April 2022
Agent replied · 16 June 2024
Hi Matt, thank you for getting in touch and making us aware of the issues you've been having with the referencing company. As we are not privy to the communication you have had with them directly, we are keen to find out more in order to get to the bottom of the issues you have faced. You will see that we have sent you a request via Trust Pilot for more identifiable information so we can locate your records and begin conversation with our referencing supplier.
★★★★★ 5/5
TrustpilotCharlotte and Naomi have been assisting…
Charlotte and Naomi have been assisting me with the referencing side of things. I’m so greateful for their help and efficiency in responding to emails. What a fantastic company this is, staff are soo efficient, makes the process really simple x
Katy · 13 December 2024
Agent replied · 24 December 2024
We really appreciate your lovely feedback! Thank you Katy!
★★★★★ 5/5
TrustpilotExcellent homes, wonderfully managed
Highly recommend Simple Life Homes!!!Excellent homes, wonderfully managed. Can't thank Hannah Bishop enough for ensuring the property is well managed :)
Joseph · 23 May 2023
Agent replied · 16 June 2024
Thank you so much for your review Joseph!
★★★★★ 1/5
TrustpilotAvoid
Avoid. Have been with Simple Life for almost a year and they have no respect for their tenants and their rights. Got my car damaged by some tiles falling from the roof into my car, which was rightly parked in the allocated parking space, and they refuse to pay for the damage with their building insurance. Note that they were warned about the poor condition of the roof days before this happened and they did nothing to prevent it.No excuses, just a disgusting attitude.***Update on my review given Simple Life answer***I appreciate them trying to save their credibility on a public forum but all they can do is lying without any shame.The tiles fell from the roof on Friday and this was reported to them promptly. They were aware and in fact they sent someone to check the property right away. This person suggested that I parked the car elsewhere for the night, which I did, but this was also a dangerous and negligent advice as it could have made my car insurance void - ironically the same car insurance that they say I should use in order to cover for the damage.Despite being aware of the problem, they did nothing until the following Monday when the tiles fell off again, this time hitting my car. So Simple Life was notified about the dangerous conditions of the roof and did nothing for more than 48h until my car was finally damaged.But this is not the whole story. They hide behind the excuse that the roof couldn't be fixed due to weather conditions. Well, the storm surely didn't last 10 days from the day my car was hit, which is the amount of time it took them to come and clean the area and to fix the roof. The damage to my car was due to their negligent behaviour and not to the storm. They claim to be a trustworthy company but when it comes to prove it, they refuse to take any kind of ownership. So before getting in business with them you better read the facts and do the math.
Francesca · 8 March 2022
Agent replied · 16 June 2024
Hi Francesca, Thank you for getting in touch. We’re sorry to hear that you have had damage to your car as a result of the recent horrific storms in the UK. We appreciate how frustrating this must be for you. Insurance policies for any item is taken out to cover that specific item, so it isn’t possible for us to cover a car on our buildings insurance unfortunately. Additionally we can confirm that the damage was a result of a severe storm, and not a result of the roof being of unsuitable repair, as we can see from our records that the roof tile was only ever reported to us on the Friday of the storms, once the first tiles had fallen. We are unable to get contractors to attend to the tiles until the storms had completed passed, as working at heights and on roofs during a storm such as this, would have been a safety risk and their own insurances would have been void. Many people across the UK have experienced unexpected damage throughout the storms and we’re very sorry that you have fallen victim to this. If your car insurance company needs any information from us then please let us know as we want to help where we are able to. The loss adjustor may be able to defer the cost on to our insurance, which we are quite happy for them to do so, but this has to go through the correct processes in order for this to happen - which is through your car insurance policy initially.
★★★★★ 4/5
TrustpilotAdam was dedicated
Adam was very helpful in a difficult situation and worked alongside us so that we could stay with simple life. Really appreciate Adam’s time and dedication to his work.
Hannah · 26 July 2022
Agent replied · 16 June 2024
Thank you for your review Hannah! We're pleased that Adam was able to help get everything sorted for you.
★★★★★ 1/5
TrustpilotWe moved in our simple life home around…
We moved in our simple life home around 7th June 2021 (st Helens estate) First of all we was lied to about why the last tenant left this property, we was told there wasn’t any reason / issues why she had left, a few days in to our tenancy we found out why, from a few neighbours, that there is a MAJOR rat problem this side of the estate, and the Noises from the train / constant work being done at silly times 1am - 7am. We also was told we had to pay a full 12 months rent upfront due to the credit checks, but In the end I passed all the credit checks, yet they still wanted the 12 months rent. So we did, we paid, as we had no other choice at the time, we had a small time frame. Yesterday I gave simple life the last chance to change my opinion/ views on the company, we asked several months ago could we put down for a transfer in the Prescott estate, obviously no one has followed through with this, we have seen quite a few properties become back available on the Prescott estate the last few months, but we haven’t been offered anything. We seen yet another property become available in the Prescott estate yesterday ( 21st feb ) and we applied, but unsuccessful due to the amount of applicants. This was my last straw, and I can not wait to leave this property In June. I gave simple life the change to redeem my review, my experience, but they chose not to. Sad, really isn’t it. I am 22 years of age, I paid 12 months rent upfront, not helpful.
Bfx · 22 February 2022
Agent replied · 16 June 2024
Hello,Thank you for getting in touch and thank you for confirming your identity with our Team Leader, James. We’re sorry to hear of your frustration on a number of items.Resident’s reasons for leaving shouldn’t be disclosed to new residents and according to our records this wasn’t the case, so we would be keen to understand where and if this was communicated to you by Simple Life. Whilst there has been reports of rats locally, these have been minimal and are likely due to the train tacks running alongside the rear of the site. Whilst we do sympathise that any sightings of rats isn’t pleasant, as this is an external issue, it is something that the local council are responsible for taking care of. We’re pleased to confirm that they run a free of charge service to attend these areas when reported As you mention in your review, we did require up front rent for your application. As we are unable to disclose any personal details in a public forum, James would be happy to chat through and answer any questions you might have. He has tried to get hold of you’re a number of times over the last week but unfortunately he hasn’t been able to reach you so please do feel free to get back in touch.
★★★★★ 5/5
TrustpilotWe've just applied for our new…
We've just applied for our new apartment and Katie has been great in giving us all the information we need and already making us feel right at home before we've even moved! Absolute 5 star service ⭐️
Stevo · 9 April 2021
Agent replied · 16 June 2024
Thank you so much for taking the time to leave a review. We're pleased to hear that Katie has provided you with an excellent customer service. We look forward to welcoming you in to your new home!
★★★★★ 1/5
TrustpilotClosed Minded
Not impressed.Tried calling up to enquire about a rental.The woman on the phone was really unhelpful and snotty as soon as she heard my accent.I think some Equality and Diversity training is needed as the staff appear to have unconscious bias against minorities.Hopefully this improves soon!
Mohammed · 13 September 2024
Agent replied · 23 October 2024
Hi Mohammed,We're concerned over the serious allegations you have outlined in your review. You will see we have sent you a find reviewer request so we are able to identify your records and we can investigate your complaints. We'd also like to confirm that Trust Pilot will remove reviews should they breach their own guidelines. As you will be able to see our page displays both negative and positive reviews - reviews are not removed just for being of a negative nature.
★★★★★ 5/5
TrustpilotI’ve had a really good experience with Simple Life Homes
I’ve had a really good experience with securing my simple life home. Ardent has been essential in the process and keeping me up to date on the development I can’t wait to move in.
Nicola · 19 October 2021
Agent replied · 16 June 2024
Thank you Nicola! We look forward to getting you moved in! We will pass on your thanks to Ardent too.
★★★★★ 5/5
TrustpilotLove it!!!
I was a little nervous at first after reading some negative reviews on here.But We moved in in December, the referencing process was really quick and easy. I emailed questions and queries to Jade pretty much every day, she was always prompt and polite With her replies and we found her really helpful. The house is great, a few snagging issues like the door sticking and the back gate needed fixing. (Nothing major) There’s been a builder out to look at the issues within a week, and Ashley keeps chasing updates which is really good.Our neighbours are really nice too, all are families which means kids have new friends, what more could you want?!Except for the garden that’s like a swamp! Hoping for better garden in the summer months...we are in Lancashire at the end of the day!
William · 8 February 2022
Agent replied · 16 June 2024
Hi William, thank you so much for your review! We're so pleased that you love your new home and renting with us!
★★★★★ 5/5
TrustpilotChloe was so helpful and supportive
Chloe was so helpful and supportive. She went over and above to help us and guide us through the process!
Sapphire · 24 May 2023
Agent replied · 16 June 2024
Thank you for your review Sapphire!
★★★★★ 5/5
Trustpilotvery helpful staff spoke with charlotte…
very helpful staff spoke with charlotte on the phone helping me and my partner during the process and viewing
Ruby · 28 May 2026
★★★★★ 5/5
TrustpilotI have just complete the referencing…
I have just complete the referencing and will be moving into the property by June.Simple homes team have been very helpful and professional throughout. I am looking forward to moving in!.I highly recommend them.Thanks Antoinette .
Antoinette · 25 May 2021
Agent replied · 16 June 2024
Thank you for your review Antoinette! We're looking forward to getting you moved in and we're pleased to hear you've had a great experience with us.
★★★★★ 4/5
TrustpilotNo issues from the day we moved in and…
No issues from the day we moved in and love our new home! Dread rental renewal however as rent does seem to increase 📈 a lot year on year. Staff are great and though. We love renting here and thankful 🙏
Lance · 22 November 2024
Agent replied · 24 December 2024
Thank you for your kind words Lance. We will always take a considered approach to any rental increases, unfortunately these will always align as best we can with the average rents for similar properties within your area.
★★★★★ 3/5
TrustpilotMoved in a year ago to a new build
Moved in a year ago to a new build. Looked very homely and you are given 7 days to send in any faults / defects you find. The thing is the faults start coming over a period of time living in the property….every time I contact Simple Life I get the same answer ‘it is down to the tenant’. Surely it is down to the property owner - Simple Life! We treat the house as if it is our own and are very house proud, but cheap fittings are constantly breaking and Simple Life don’t really care to help. It’s a shame and over the last couple of months there is a big turn over of tenants moving out the Simple Life homes in our street as they all have the same issues.Update - we had a 9 month inspection and went through all the defects. Our front door, when closed & locked, doesn’t sit correctly in the frame and causes the alarm to go off all the time. There are gaps around the frames in the upstairs bedrooms, so in this weather makes the rooms so cold. We had a leak under the kitchen sink which has caused the cupboard door to become loose, not a quick fix of tighten the door, needs replacing. These have all been noted by Simple Life when doing their inspection, but we haven’t heard anything since.
Ryan · 24 January 2022
Agent replied · 16 June 2024
Hi Ryan,Thank you for getting in touch and supplying us with more identifiable information. We have had a look at your records and we can see that you have had a few minor repairs completed and more recently you had reported that the toilet seat needed re-tightening which we do deem resident responsibility to action, so an easy how to videos was sent to help you.We’d like to reassure you that at any point in your tenancy you can report maintenance repairs. Anything that is a default or a new landlord repair will be fixed for you. If you would like to discuss any concerns with us, please feel free to drop your Asset Manager an email and they will arrange a call with you to ensure everything is up to scratch.
★★★★★ 1/5
TrustpilotI am a tenant in newhall and gave…
I am a tenant in newhall and gave rented the property for 6 months and today my heating and water is not working…I have done everything asked to repressure the boiler after tone of the colleague’s sent me a video… my property manager is Kate Ewbank after coming to the phone at 11:14 am she was in a right stuffy mood.. and said that if someone comes out to the property and it is just repressure the boiler you as the tenant are liable to be charged… how can I be charged if I have followed the steps in the video and it is not working… She could not even say goodbye on the call just hung up… it seems she can’t handle her work load just taking out on tenants..
Nia · 19 January 2022
Agent replied · 16 June 2024
Thank you for making us aware of the issue with your boiler. Our standardised first port of call with boiler issues, is to provide at-home instructions and guidance to re-pressurise. In most cases this fixes the problem without the need to send out a contractor. We understand that this did not fix the problem in your case, so we were pleased to learn that following your call with us, you were able to approach a member of our on-site team who did successfully re-pressurise your boiler. We always strive for the highest of standards for customer service and having spoken with our team, we're confident that these standards were upheld. Unfortunately we do not have a recording of the call, so if you would like to discuss your experience with us, please contact our Team Leader, James at James.Hardern@simplelifehomes.co.uk so we can look into this further.
★★★★★ 5/5
TrustpilotTom Billington - Extremely helpful
Tom Billington has been instrumental in the process of renting a property with simple life homes and hasn’t at any stage made things seem more difficult than they needed to be. An asset to the business.
Chris · 20 April 2021
Agent replied · 16 June 2024
Thank you for your kind words Chris. We will make sure that Tom receives a copy of your compliments. We wish you lots of happiness in your home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
