Simple Life HIGHBRIDGE reviews

★★★★★ 5/5

Trustpilot

Great experience

Just wanted to write a quick review about the agent who helped us - Tahir, and the quick and simple process to rent a house with them. Any issues we faced, Tahir managed to sort everything there and then, we were very pleased with that. Never a time during our process that he let us down. What a great asset to the people he works for. Superb! We can't wait to move in in a few days time.

Alina · 15 April 2022

★★★★★ 5/5

Trustpilot

Simple Life - Simply Excellent

Simple Life do exactly what they say; they make renting simple. The home I rent is of outstanding specifications, maintenance is quick and easy and their app is really useful for tracking your rent account and logging repairs. I have recently spoken to Junior who is always really helpful in supporting in any way he can!Overall, Simple Life are an outstanding company who make renting simple!

Adam · 29 June 2023

★★★★★ 5/5

Trustpilot

This is an honor to give feedback on my…

This is an honor to give feedback on my experience with simple life homes!I Arrived from Sout-Africa 2 months ago to start my new work position.I contacted simple life homes and got all documentation in order.A week before I was supposed to move in, my agent called me and told me my house is not ready yet.I had to move and did not know what to do or where to go. So Simple life got me into another home within a week or two!!!!!!!Whe I collected the key’s, they gave me a welcome pack with all kinds of things inside to make me feel home!!!!I would recommend Simple life homes to any one!!This was such a wonderful experience being new in the UK and never felt this warm welcome before!Thank you Simple Life Homes!

Phillip · 28 December 2021

★★★★★ 5/5

Trustpilot

Great communication

Great communication, I'm always kept in the loop. I dealt with Hannah and Olivia who have always been extremely helpful and responsive.

Daniel · 23 February 2023

★★★★★ 1/5

Trustpilot

Rude agent

If you ever have to speak to the credit control at simple life homes DO NOT deal with a man called Jonathan as you will have a terrible experience. Speak to any other advisor if you want to be dealt with professionally.

Tania · 25 October 2024

★★★★★ 1/5

Trustpilot

Strongly advise against

DAY 1) got our keys excited to move in, found the washing machine was leaking… after 3-4 days of waiting, I had to get a contractor out to fix it ourselves because it wasn’t a priority apparently (otherwise obviously someone would be out almost immediately).I then accidentally broke my AEG dishwasher. I had to pay £408 to have a new one installed, to which is a ridiculously cheap one and my fascia door won’t fit onto it - so been in limbo about that since. Any other issue I’ve had with my property, I’ve had to sort out myself by going directly to Countryside, including:I had a leak in my spare bedroom. I had to wait over 6 weeks for somebody to attend the property (which I sorted myself because I was told by simple life “somebody is coming tomorrow”) I then had to cancel family coming to stay in my 2 bed apartment because my spare room then started to have a lot of mould. But still nothing was done, we were given a dehumidifier, but the window in the room didn’t even close! (It was 4 degrees at night). I then organised with countryside (because simple life homes failed to) - them coming back out and actually fixing the problem.It has finally been fixed, but any problem I’ve had, I might as well have not have a letting agency. I’ve also been told my contractors that if you put anything on the fix flow app, it might not get picked up for a while because it depends when they check it - I advise if you have made the mistake of getting a home with them, just make direct contact.I’m now still waiting for maybe a little help in getting some painters out to repaint all my walls where the leak was, but I’ll have to do that myself too.They have a strong tendency to blame everything on countryside - who I’ve given the same review to, but in the 9 months I’ve lived here, I’m on my 3rd property manager, which clearly says a lot internally there.If you feel any of what I’ve written is false or exaggerated - please contact me as I have pictures and a paper trail of EVERYTHING I’ve mentioned.

Customer · 1 December 2021

★★★★★ 5/5

Trustpilot

Very helpful and responsive team!

My lettings consultant Rebecca was very helpful and quick to respond throughout the entire process. Then again, everyone I've spoken to at SLH have been lovely and pleasant to speak with. Thank you everyone!

Kimberly · 29 July 2021

★★★★★ 2/5

Trustpilot

Lots of issues, they did their best to fix

Summary: You can see the whole story below but there were a few issues, they've tried their best to resolve them and they admit there was an issue.We were asked to pay holding deposit before seeing house. They made a few mistakes in the documents process but those were eventually resolved. Very hard to get hold of anyone or to get an answer from anyone. Confirmation of references etc took a long time and we had paid already. When we saw the house it was VERY dirty and we asked for it to be cleaned before we moved in. Come move in day they were late for the appointment and it wasn't cleaned (cleaner couldn't get in Because the person who had the keys was on holiday) and had huge amounts of dog hair and dirt all over it... we had to move in our furniture the next day so we asked for a cleaner. They sent two over the next day who were paid for one hour and did basically nothing to make it cleaner. So, we ended up having to shampoo the carpets and clean all the dog hair and smell out, 7-8 hours total. Finally got all our stuff in having basically done a full deep clean of the house ourselves. They arranged for another cleaner to come and clean the oven for us. And to add insult to injury, they did a terrible rushed job with the inventory so I went around and took many photos of damage and dirt on the move in day. However, their inspector disagreed with many of my comments, citing no reason despite photo evidence.The cleaners came around and did one hour clean. We've done all the rest of the cleaning ourselves. Our property manager has been helping as best she can and doing a fine job, but the state it was in when we got there was unacceptable and we cleaned most of it.Also, the inventory inspector rejected a bunch of my inventory claims with no allowance for a response. Apparently this will not be a problem though, so let's hope so!

Thomas · 30 November 2021

★★★★★ 5/5

Trustpilot

Impressed with their helpfulness and professionalism

Our company assists families in Hong Kong relocating to the UK and therefore it's important for us to find, and work with, lettings professionals who are helpful, organized and patient with all the questions our clients might ask about a certain property to let. We were fortunate to be able to work with Rebecca Evans and Eleanor Crockett who enthusiastically assisted us throughout the rental procedures. And we appreciate their allowance of some flexibility to our clients with some of the rental steps since they were yet to physically arrive in the UK. It was a pleasure doing business with ASCEND and SIMPLE LIFE.

Jonas · 29 November 2021

★★★★★ 2/5

Trustpilot

Very poor experience so far

When I first contacted Simple Life I was given a few plots to choose from that had a railway line behind them. I asked if any other plots were available and I was told no. I started the process to rent one of these but then the next day, I saw new plots without the train line behind come up on Rightmove. I asked about these and was told "oh yes, some more just became available today". When I arrived the street was a mudbath and there is a lot of loud construction work still being carried out 2 doors away. It would have been professional to inform me of this as I could have chosen a plot further away from it.The young lad that handed over the keys did no introduction to the property whatsoever and I was left in the following days with many questions that could have easily been answered at that time. I saw another rep bring another family next door and asked to speak to him afterwards, he agreed but then just drove away. The downstairs toilet did not work, there had been a repair on the wall in the lounge but there is still a large crack in the paintwork, the heating downstairs would not come on and the back door would not lock. To get all these issues fixed, I had to walk into the building site and ask builders. When I finally talked to the site manager he was very angry and said I should talk to Simple Life about these problems. I tried to call them but the number in the emails didn't work so I emailed and Nick Critchley called me back (his response was prompt, the only positive out of my experience so far).Nick answered some of my questions but there are two outstanding which have left me unsatisfied. Firstly, although there are cable ports for TV, there is no aerial installed on the property so if I want to watch TV I have to pay for the installation myself. I have been quoted £150 for this and feel this is an unfair charge for a tenant because the aerial would obviously not be coming with me when I leave. Secondly, using the alteration request form, I asked if I could plant a small fir tree in the front of the house just so I could light it up for Christmas. The last two years have been very dark so I am looking forward to a big traditional Christmas this year. I offered to leave it or remove it when I moved and return the garden to its current state (mostly mud and plants at death's door). Nick informed me that this request had been rejected and gave no reason why :(Not a great start

Lindsay · 29 November 2021

★★★★★ 5/5

Trustpilot

Megan is a helpful person

Megan is a helpful person. She responds to emails and calls. I want to thank her very much.Ayman

Ayman · 14 June 2023

★★★★★ 1/5

Trustpilot

Terrible communication, supposed to move on Monday but no paperwork signed or time given

I have never written a review on Trustpilot before, but it feels important here.My experience with Simple Life so far has been pretty terrible, especially on the communication level. First time I called, was told the property we were looking at would be ready to move in on the 19th, same date which was noted on Rightmove, but "there are many applicants so it'll be first come first served for the reservation". Was supposed to receive the email with the form to fill in within 10 minutes it took hours and me having to call them and email to finally receive it. (The "form" by the way is not very professional. It is just a few questions in an email, including items such as property rent per month, parking etc which should be filled in by the agency.)Filled in the "form" with the 19th as a date, all seemed fine, payed the reservation fee and had to again chase to get confirmation that it was reserved for us.Then had to chase, again, on the referencing team. We filled in the references shortly after receiving them, 2 days later had to chase once more to get a status update - that was the 18th, the day before we were supposed to move in. We then get confirmed for references and asked to pay the deposit, which we do right away, and get told the move-in date is actually on the 22nd, not the 19th. We had booked time-off for the 19th, so not great at all to have to move it the day before, but we accept it.Now, we are the 19th, and I am still waiting for the paperwork and to get confirmation on what time we will get the keys on the 22nd. I was told someone would contact me today, then called early afternoon to be told "oh actually she only works half-days so I will forward the information to another colleague". Still nothing from that new person either. It really feels like I am bothering them every time I try to get information that I need to move into a house I have already paid for.Honestly after all of this, and having to chase throughout the whole process, this doesn't make me feel confident about the move at all. The whole situation makes it feel like a scam, which is very unfortunate as we are very much looking forward to moving into our new house.

Séverine · 19 November 2021

★★★★★ 1/5

Trustpilot

Absolute joke of a company through out…

Absolute joke of a company through out my process of finding our new home everything was going perfect, spoke to a specialist who said everything was going fine and there was no problems there was delays in the referencing, then all off a sudden get a phone call to say we can no longer have the property, even though we was told our move in date to then be told referencing has failed due to guarantor no chance to change our guarantor when asked if we could was basically told straight up no and the property is no longer ours. Will make sure people know exactly how you treat people unfair.. now have to look for a new home in such a sort space of time thanks a lot.

Christiana · 17 November 2021

★★★★★ 1/5

Trustpilot

Currently living in a simple life home

Currently living in a simple life home, the ellesmere houses on James mill way. Been here over a year now and whilst the house is beautiful the 'simple life' company are terrible. They got took over by a different company when I made a previous review and so many months later they just went down hill. I have a decent sized garden and three small children that love to get out in the garden but when it rains it floods half of my garden its awful and I have massive drops which the kids can't play nicely, I told simple life about it and they got someone out to check it. The man dug 4 holes up around the garden to check and he even said there is clay underneath and a shallow depth of dirt so the water can't drain and said I'd need the grass to be re laid and sorted but according to simple life it's perfectly fine for me to have dips everywhere and a flooded garden.My shower has a small gap at the bottom of the shower screen where an attachment does not sit flush with the shower screen which is causing the gap so obviously my shower leaks, my skirting board is ruined and the bathroom lino is bouncy in that corner and according to simple life it's perfectly fine and is all fitted perfectly. The company are a joke. I wanted to attach photos but I can't find how to.So many people on my estate have had problems with simple life as they've not sorted their issues or they are just turning up without any notice. Also they have had their cars robbed from their drives on our estate and simple life was supposed to help to find a solution to prevent things like that happening but nothing.The only positive is they are pretty houses unless you have an issue

TERRI · 17 November 2021

★★★★★ 5/5

Trustpilot

Good service

We dealt with a lovely lady called Catrina. Catrina was extremely helpful, she replied to all emails and queries quickly and the instructions on the next steps were very clear. Thank you for al your help.

Terran · 2 February 2021

★★★★★ 5/5

Trustpilot

Tom Billington we thank you Sir

Moving to Manchester from Ipswich ,decided to come down for the week to look for different options. Unaware that nowadays everyone is pushing you to fill in forms online and with my income coming from abroad,my happy hunting week became a nightmare as the forms did not take into account my situation .With every agency we were going too, an appointment was required. We even had some asking us to leave .Until we went to Ascend on deansgate Manchester and met Thomas Billington, asked us if we had an appointment to which we said no ,however he asked us to sit down and LISTEN to us ,managed to arrange a viewing the next day and as we talking our offer on paying 6month upfront rent had been accepted on house and have signed the contract. We will forever be grateful to Tom as whenever we will talk about our move to Manchester his name will come to mind. Thank you so so so much Tom.

Dan · 11 November 2021

★★★★★ 5/5

Trustpilot

Rebecca Evens was a please to talk to…

Rebecca Evens was a please to talk to replied so quickly and helped me with my processing of renting. Would definitely recommend thank you so much!!

Tegan · 31 August 2022

★★★★★ 5/5

Trustpilot

Reece was excellent in communication

Reece was excellent in communication, friendliness and very efficient in the application processVery grateful for the help.

Anthony · 30 June 2023

★★★★★ 1/5

Trustpilot

I do not recommend!

If you are thinking about renting a property with Simple Life Homes then I would honestly forget it. This year, I moved out of property. After handing in keys, i then received a phone call to say that they had not been handed in. Now it just gets worse; We were told that within 10 days we would hear something about getting the deposit back. Finally got a response off the asset manager, (not a phone call but email) to say that multiple things had not been done in the house and that it was left a mess which was completely untrue. All the things that were stated in the email were general wear and tear. Have sent proof to say this is how the house was left and have not heard anything since. Have sent multiple emails and phone calls and still not had any response back which is appalling. Quick enough to take money from you but when you are entitled to getting it back they want to keep every penny.

Victoria · 1 November 2021

★★★★★ 1/5

Trustpilot

Unfortunately my experience with simple…

Unfortunately my experience with simple life’s hasn’t been the best. I was due to move into a semi detached property on the 25th October and was told on the 20th it wouldn’t be ready until the 9th of November. As I have a child I couldn’t wait for this and had to take a terraced house at the same price. I was also sent over priced that far lower than the price I’m paying I’m the original photos. I never got to see the property beforehand or a show home which wasn’t ideal and it just wasn’t a very good service. Maxwell did a good job but simple life as a whole were very poor

Jamal · 27 October 2021

★★★★★ 5/5

Trustpilot

Shannah is really a great staff helping…

Shannah is really a great staff helping us to get our new home, thank you so much!

Cheang · 27 June 2023

★★★★★ 1/5

Trustpilot

DONT EVER GO NEAR!!!!!

DONT EVER GO NEAR!!!!!! Try and con YOUNG people out of money and belittle you!! Had a mid year inspection a few months before leaving the property and the report was fine! Now they’re saying our house we was left in a poor condition. Our house was in a state when we moved in and we had to put up with that. Advised them of all the problems we had and nothing got sorted within the 18 months of us being there!!! We had a massive crack in the master bedroom and plaster fell off the ceiling, the garden was disgusting, we had more rocks then grass. The service is appalling!!!!

Courtney · 26 October 2021

★★★★★ 1/5

Trustpilot

DONT GO NEAR - NOT WORTH THE STRESS

“A new way of renting” “putting families at the heart”Until they hit you with a massive bill for absolutely no reason why your tenancy ends. £650 for a whole house redecoration because my paint was still fresh on the wall when I moved out. Absolute joke of a business who doesn’t care about their tenants one bit. Had to even end our tenancy due to issues we had throughout it with the house being a new build. Disgusting company who needs to look at how the law works

Ben · 21 October 2021

★★★★★ 1/5

Trustpilot

Rent somewhere else......

I was happy to move into simplelifes homes. However, I dont feel the same way anymore. Apart from them increasing the rent by £30.00 per month. This might be the reason why people are constantly moving out after 1 year. I have sent them emails about the floor boards, they squeak so loud, it's disturbing for the rest of the people in the house when waking up early to go to work and making all that noise. I twisted my ankle because one of the floor boards move slightly. So simple life response was that it's normal after having someone come and check and tell me that their are actually very loud. So nothing there. But they increase the rent.....The bushes on the side of the drive way makes it's very hard to get out of the car. I can't get out withought touching them and getting my clothes wet. My car is white and it has gone green on the side where the bushes are. I wish they would just cut these down. I have been on the pet waiting list for 2 years. Because they have a limit, but new neighbours have moved in with multiple pets. Also the way that they have made the drives way, makes it difficult for other people to park their car when some neighbours have 3 cars blocking the way. When I moved in the white paint would just off on your clothes I had to paint the whole house when I moved in. My friend moved out and they charged them 900£ on riddiculous things that are or should be categorised as wear and tear. Also the leaking in the bathroom, coming through the living room ceiling. The cracks on the walls. The weaver houses have a box room as the third room. This has stressed me so much as I couldn't fit a single bed in this room how I wanted to. It's super small, it's mostly like for an office space or storage and there's much more, and don't forget to take into that their house is 3 years old.....

Jessica · 19 October 2021