4/5
TrustpilotThey did help to solve our problems
They did help to solve our problems, & made our tenancy went well
Agent replied · 17 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Trusted Agent profile · High Wycombe
Romans High Wycombe reviews
★★★★★
1,875 reviews across 2 platforms
5 Crendon Street, High Wycombe, HP13 6LE
Romans's office in High Wycombe, at 5 Crendon Street, is rated 4.2 out of 5 across 1,875 reviews on two platforms, including 446 Google reviews rated 4.5.
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Awards
Industry awards
Romans High Wycombe won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 2022
2022 1 Gold EA Masters 2022 winners
- GoldEA Masters 2022: Best Estate Agent Guide 2023 Gold Award, High Wycombe branch
Source: EA Masters winners lists, as published, linked by year.
Reviews
Every review we hold for the High Wycombe office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVery speedy and efficient service, with a courteous presentation!
Efficiency, courtesy, and professionalism.
Agent replied · 17 June 2024
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat service
Good advice and information from Warren from the Maidenhead branch. Easy to set up appointment and would highly recommend this estate agency.
5/5
GoogleHave worked so well for us so far. Really helpful and keeps us updated.
Agent replied · 17 June 2024
Dear, Ladymontener Hark,U,Up, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
TrustpilotVery friendly and professional
Very friendly and professional. highly recommended
Agent replied · 17 June 2024
Dear Nick,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotTerrible service
Terrible service. Take literally a month to reply. Will not be using again
Agent replied · 17 June 2024
Dear TimWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleUsing Romans to let my property has been a good experience, due in no small part to Lewis Bebb, who has been helpful and responsive to calls and emails.
5/5
GoogleDear Lewis, a quick mail to say many thanks for all your help to make this happen so smoothly.
5/5
TrustpilotSome things still work in Britain, Romans, in Woodley, is one of them.
If it wasn't for the team at Romans, in Woodley, this would never have happened, they were brilliant. Full marks to them.
5/5
TrustpilotVery nice people and ready to help
Very nice people and ready to help! Burnham branch is on spot with every single thing and ready to help at any time! Thx David Mauzhendi and Courtney Brant!
5/5
GoogleIsabella has always been efficient in assisting with all enquiries and responding promptly.
Agent replied · 17 June 2024
Hello Satnam Sarai Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleWe used Romans to sell our flat and were really pleased with their service. The flat was sold quickly and within the timeframe Romans had set. Stephanie and Callum assisted us along with Charlotte at the Head Office and they were always quick to respond and help when needed.
5/5
TrustpilotVery efficient and professional service…
Very efficient and professional service from Naomi and the rest of the Team. Always friendly and helpful. Highly recommended.
1/5
TrustpilotFirst to take money
First to take money, last to fix the issue.Terrible service!
Agent replied · 17 June 2024
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotAYSE YERLIKAYA is the professional…
AYSE YERLIKAYA is the professional agent who help on many spects of our rental need. This the 2nd time we ask Ayse for help. Extremly recommended !
5/5
TrustpilotWe had Mia and she made the journey to…
We had Mia and she made the journey to buying a house so easy, as well as Hannah with her updates on how it’s going! Would highly recommend!
5/5
TrustpilotLandlord experience
The Lettings Manager I was in communication with was incredibly helpful with every request and always replied and acted quickly. A great service.
1/5
TrustpilotInefficient, stressful and costly
Inefficient, stressful and extremely costly. I used Romans for both Sales and Lettings, both experiences left me feeling I should have managed both processes independently as I, along with my solicitor, did 99% of the work. This would have meant far less stress and cost being incurred in both instances.
5/5
TrustpilotCeri at Romans has been exceptional to…
Ceri at Romans has been exceptional to work with. Always fast with a response and ensures all needs are taken care of quickly and with a high standard.
5/5
GoogleWe are renting with Romans for more than 5 years and Happy with the service they provide, especially from Stacey Cowap, always helping with our requests.
5/5
TrustpilotThey have been really personable
They have been really personable, quick & efficient to date.
Agent replied · 17 June 2024
Dear AdamThanks for taking the time to leave us a review , we appreciate your feedbackAll the best, Customer Care Team
5/5
TrustpilotExcellent communication
Excellent communication. Kept us informed at all times and very quick to respond to queries. Would definitely recommend.
5/5
Trustpilothad any questions all I had to do is…
had any questions all I had to do is contact my estate agent and he replied very quickly. Very friendly company.Click to
5/5
TrustpilotThank you
The stars go to the customer service team at Romans thank you
Agent replied · 17 June 2024
Hi Truth Hurts,Thank you for taking the time to review your recent experience with our Romans Estate Agents Head Office branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Romans High Wycombe
Has Romans won any awards?
Yes. Romans won Gold for Best Estate Agent Guide 2023 Gold Award, High Wycombe branch at EA Masters 2022.
