Trusted Agent profile · High Wycombe

Romans High Wycombe reviews

4.2

★★★★★ Great

1,875 reviews across 2 platforms

5 Crendon Street, High Wycombe, HP13 6LE

Romans's office in High Wycombe, at 5 Crendon Street, is rated 4.2 out of 5 across 1,875 reviews on two platforms, including 446 Google reviews rated 4.5.

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4.5 / 5

446

Reviews on Google

This office

Trustpilot logo

1,429

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the High Wycombe office, from every platform, shown as written. First names only.

4/5

Trustpilot

Positive experience with management agent

I was recently a tenant in a property that was managed by Romans.Unfortunately at the end of tenancy , there was a dispute regarding the deposit between landlord and myself.Isabella York who managed property , supported me through this , all the way to the end result.Isabella is professional , knowledgeable in her field of practice. She explained the process (which went all the way to the adjudicator) and kept me updated. If I emailed or called , she would return my calls , messages when she could. I had never been through this process which was quite stressful at times but Isabella was reassuring to me regarding the stages we went through.Thank you !

Yvonne · 10 May 2024

Agent replied · 17 June 2024

Dear YvonneWe are very happy Isabella could provide you with a positive and professional customer experience.Kind regardsCustomer Care Team

5/5

Trustpilot

The attempt to market my property was…

The attempt to market my property was quite complex before my meeting with Tim from Romans. I had previously been misled. Tim arrived at my home to provide me with a valuation of my home. The information provided by Tim was concise and informative. A full explanation was given regarding the process from start to finish and I was made aware of my options. I was even given information which had not been previously shared by other estate agents. I am at present extremely satisfied and totally confident with the agreement that I have entered into with Romans, Burnham office. Thank you for the professional approach I have received from all of the staff that I have engaged with to date.

Wendy · 4 May 2024

Agent replied · 17 June 2024

Dear WendyThank you for your review and we are so pleased Tim was able to assist you.Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team

5/5

Trustpilot

Exceptional Estate Agent

Exceptional Estate Agent: I have just been to a property viewing, with intent to buy, with Imogen Seymour at Romans. Both I and my sister wanted to share our appreciation for the excellent guided tour, highly informed and genuinely lovely chat we had. We have rented with Romans before for nearly a decade and now house hunting to buy Romans have been standout above other Estate Agents. I don't tend to write reviews but wanted to recognise Imogen for all her help. She was so enthusiastic, compassionate to the seller and agile in managing the multiple viewings with ease. We really felt in safe hands without any pressure and confidence, important to us as we have been shaken by other Estate Agencies and a property purchase that fell through at a late stage. In the future, if we sell a property we will come to Romans first.

Flicker · 2 September 2026

5/5

Trustpilot

As a property owner with Romans of…

As a property owner with Romans of Bracknell, I am continuously impressed by the exceptional level of service provided, particularly by Donna, who manages our let. Donna is not only efficient and responsive but also incredibly helpful, always ready to go above and beyond in her role.Her proactive approach and dedication to resolving any issues that arise are remarkable. It’s clear she genuinely cares about the well-being of the properties she manages and ensures that both the tenants and we, as owners, are satisfied with the solutions. Her professionalism and thoroughness in communication make managing our property a much smoother and more reassuring experience.I highly recommend Romans of Bracknell to any property owner looking for reliable and professional property management services. Donna, in particular, is a standout, providing peace of mind that our property is in excellent hands.

MR · 25 April 2024

Agent replied · 23 October 2024

Dear Mr M PatienceCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Google

I think it is a pretty shocking business practice to have a "competition" to see how many people can get a 5* review. This is ultimately a mix of cruddy marketing strategy and will just harm customer relationships. I would give the service I have received from Romans 0 stars. I would give the person I'm currently dealing with 5 stars. The person doesn't always reflect the company; but the company never reflects the person.

Julian · 12 February 2026

Agent replied · 16 April 2026

Dear Julian Sparrow, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team

5/5

Trustpilot

Rihanna was very helpful and…

Rihanna was very helpful and professional with the sale of our property. She was always at the end of her phone if we needed her.

Lynn · 13 October 2026

5/5

Trustpilot

Thank you Romans-Bracknell

I want to express my sincere thanks to the team at Romans Estate Agents in Bracknell for their excellent support throughout the sale of my property. From the very beginning, the team was professional, helpful and approachable. They kept me informed at every stage of the process, were always available to answer my questions, and made what could have been a stressful experience much smoother and easier to manage. I truly appreciated their hard work, communication and commitment to achieving a successful sale. Thank you to everyone involved for your support and excellent service. I would happily recommend Romans Bracknell to anyone looking to sell their property.

Tsetska · 27 August 2026

5/5

Trustpilot

Fantastic service

I had a wonderful online application for a property to Rent with Romans. The quick responses I was receiving especially from Will and Ninda was exceptional. They listened attentively to my concerns and provided personalized treatment that yielded positive results. Whenever I was not sure about something they assisted giving me clarity on any particular issue. The entire team at Romans displayed a high level of professionalism and made me feel comfortable throughout my application. The communication was just perfect. I highly endorse Romans for their excellent service and expertise.

Joseph · 10 April 2024

Agent replied · 23 October 2024

Dear JosephCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Reece helped me through the process

Reece helped me through the process for completion of the terms of business, even though I had many questions. He was always patience and polite during the (many) issues/questions that I had [even though I might not have been!]. Prior to this, he was very active in offering assistance during my initial enquiries into the rental market. Keep up the professional work for the next stage of finding a tenant for my property. Thank you

Richard · 15 September 2026

5/5

Google

Niall, Rebecca, and the rest of the Romans Team helped us with the sale of our property in High Wycombe. Their valuation was spot on, and most probably helped with the quick sale of our property without having to reduce the price. All throughout the process, I really appreciated their excellent and timely communication. Scheduling of the viewings was very efficiently done, with multiple viewings grouped in batches so that there's minimal disruption whilst I work-from-home. I would definitely keep them in mind in case we decide to move again in the future. Thanks to the Romans Team for all the work they did for us!

Ronan · 4 December 2025

Agent replied · 25 December 2025

Dear Ronan Balicanta We greatly appreciate your 5-star review and the time you took to share your experience with Niall,Rebecca and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

1/5

Trustpilot

Had a terrible experience renting from…

Awful experience renting from Romans West Drayton. I didn't have a working cooker and oven for the entire time during my 5 months of tenancy and many things were broken, including the boiler which broke down about 3 times during my tenancy. At one point I was left with no hot water for days.

MO · 25 June 2026

Agent replied · 24 September 2026

Dear Mo, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team

5/5

Google

Great experience with Romans, professional, responsive, and easy to work with. Dhruv was especially helpful.

Aaron · 9 April 2026

Agent replied · 16 April 2026

Dear Aaron Heer We greatly appreciate your 5-star review and the time you took to share your experience with Dhruv. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

4/5

Trustpilot

Romans were helpful through the process…

Romans were helpful through the process of finding our new home. T’shya was very friendly and was quick to provide answers to our questions, even arranging a second viewing session for us. Their referencing process is rather slow

Fred · 5 October 2026

Agent replied · 10 October 2026

Dear Fred S, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team

5/5

Google

We had amazing expirience with romans when we wanted to move homes this month.we registered on their website and within a few days Liv called back for us to go view some houses.we managed to love the first house we visited and from their own the process was seamless.Liv helped us with all the necessary paperwork and processes.Then Meenu took over and helped with all moving arrangements until handover.everything on point.thank you Romans and your team.

Fanizo · 24 December 2025

Agent replied · 12 January 2026

Dear Fanizo Jere, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Trustpilot

A great company with very efficient staff

A great company, with fantastic super efficient people who work to ensure buying a house as stressfree as possible.Special thanks to Ben who worked so hard to iron out all the problems we were having. Also thank you Jay who showed us around the property and dealt with our queries.Nice send off at the end, where Ben and another member of staff greeted us and gave us a gift.Would highly reccommend this Estate Agents.

Anne · 2 April 2024

Agent replied · 23 October 2024

Dear Anne McintyreCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Trustpilot

Sending unrelated emails when I haven't contacted them

As far as I am aware, I have never used this agent and started receiving property alerts from them (as I am mid search to buy a house). Can only assume an affiliated company passed my data to them and they started sending me property emails that have zero relevance so what I am actually searching for (i.e I'm looking for a detached house and I am sent apartments in an area I am not considering).

Matthew · 2 December 2025

Agent replied · 23 December 2025

Dear Matthew Morris We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team

5/5

Trustpilot

Very helpful

Khim is the man for anything you need in help for the properties 👍

Lets · 23 March 2026

Agent replied · 31 May 2026

Dear Lets Try It Out We greatly appreciate your 5-star review and the time you took to share your experience with Khim. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Trustpilot

Mark Porter was very informative

Mark Porter was very informative, efficient and professional at all times.

Stewart · 13 April 2026

Agent replied · 31 May 2026

Dear Stewart Marriott We greatly appreciate your 5-star review and the time you took to share your experience with Mark. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

4/5

Google

Rebecca was most helpful and positive throughout the process start to finish. Huge thank you to her

Emma · 9 October 2026

5/5

Trustpilot

Romans have been an excellent rental…

Romans have been an excellent rental agency. Sophia Lopresti kept me informed at every stage of the change over.

Customer · 24 September 2026

1/5

Trustpilot

The worst company to let from

The worst company to let from. We cleaned the house and left everything perfect and they charged us 200 to clean the house. What the hell is this. I hope you soon are out of business, useless service, rotten to the core, over there

I · 21 July 2026

Agent replied · 24 September 2026

Dear I Am Yout, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team

5/5

Google

My checkout experience with Romans was all good. Kaitlyn Young was great and I got my deposit back, so I’ve no complaints. Thanks.

Sam · 18 December 2025

Agent replied · 12 January 2026

Dear Sam Ormerod We greatly appreciate your 5-star review and the time you took to share your experience with Kaitlyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

I have been with Romans for many years. The service has been excellent throughout. I would particularly like to point out Stacey Cowap. she is always my first point of contact and always makes sure that everything gets done promptly. She always gets back to me and and keeps me informed and updated. A very happy customer!

Mark · 9 April 2026

Agent replied · 16 April 2026

Dear Mark Anthony Harper We greatly appreciate your 5-star review and the time you took to share your experience with Stacey. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Trustpilot

Moving in Bracknell

I have recently rented a property in Bracknell which is managed by Romans. My heartfelt thanks to Donna-Marie Brant, Charlotte Travers, and Salome Correia and who have been incredibly proactive throughout the process. Donna-Marie Brant, the property manager displayed great professionalism and attention to deal with all my concerns to move in the new address. In addition, I am grateful for her quick response to all of my queries with prompt solutions. Charlotte Travers addressed all my queries with a great level of patience while viewing the apartment, as well as with post-viewing correspondences which was really nice. Salome Correia was very helpful during the documentation processing stage.

Atiqur · 3 August 2023

Agent replied · 17 June 2024

Dear Atiqur KhanCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

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