Trusted Agent profile · High Wycombe
★★★★★
1,875 reviews across 2 platforms
5 Crendon Street, High Wycombe, HP13 6LE
Romans's office in High Wycombe, at 5 Crendon Street, is rated 4.2 out of 5 across 1,875 reviews on two platforms, including 446 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near High Wycombe.
Every review we hold for the High Wycombe office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience very professional and…
Great experience very professional and customer focused, thank you Robbie you made our move stress free!
Dear Joanne Zawadzki We greatly appreciate your 5-star review and the time you took to share your experience with Robbie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
4/5
TrustpilotWell done Kimberley
I have been a landlord for many years ans since Romans have taken over managing the property Kimberley Garcia Jones has been the property manager. She has always been very responsive to issues ensuring that they are speedily resolved. Well done Kimberley.The contractors used are generally of good quality but can be expensive so Romans should try to get equally good tradesmen on board that are more cost effective - there are many out there. Hence 4 stars not 5
Dear Philip, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotBig thanks to Mark in your Tilehurst…
Big thanks to Mark in your Tilehurst branch for all his help and advice. After recently becoming landlords, Mark has been incredibly helpful meeting with us, providing lots of really useful information about our responsibilities as Landlords and also helped with the tenancy agreement. Nothing has been too much trouble, Mark has only been a phone call or email away and has made the whole process very smooth, both for us and our tenant. Thank you for all your help and really going above and beyond.
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Trustpilot1000 Thank you's
1000 Thank you's Since moving to the UK. I have only relied on one estate agency to help me find rental accommodation. That is until I started the process with renting a property with Romans Letting & Estate Agents in Wokingham. In all my years, I have never had such a seamless transition than this. Andrei Csomortani, the letting agent for the property deserves a 6 star rating for his professionalism and expert advice through the whole process. It was truly a 1st class experience. Thank you Romans for matching me up with Andrei.
Dear KeiferCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotJoe was EXCELLENT.
Joe was so good.Joe was the valuer and I found him to be honest, kind, very professional and loyal to Romans - he talked to me about all the plus and minus points - his honesty was refreshing to be truthful with you.I felt confident with his honesty and straight talking which other agents tend to pussyfoot around the subject and offer the world and deliver nothing. I felt that confident in Joe that I signed up right there and then and the other 2 agents wanted me to sign with them as the area is very popular. Due to medical issues I could not do the usual contract time but agreed to 12 weeks although I wanted 8. Joe was very accommodating & showed how Romans care about their sellers - a true asset to your company I am sure he will go far as he was so passionate about his job.
Dear CarlaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent communication throughout
Excellent communication throughout. Mark and Lauren made the process as quick and simple as possible. Have been very happy with the service Romans provide over several years.
Dear Jennifer We greatly appreciate your 5-star review and the time you took to share your experience with Lauren and Mark. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleReally lovely team, very quick and responsive and friendly. As a first time renter made the experience feel super easy. I was helped by Maddy, she was so lovely and helpful! Highly recommend.
5/5
TrustpilotFantastic service provided by Dan and the team
Dan and the team were fantastic. He went above and beyond to try and keep the process as stress free as possible for us. The team were always extremely responsive and always happy to help. We had offers from every viewing and I have no doubt that was not just the house but also the professional approach the team have in preparing for viewings. Extremely happy with the service and would have no hesitation in recommending Romans Aldershot to family and friends.
Dear SarahCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
Trustpilotbad service
bad service, I booked a visit to a property and the agent called me this morning to cancel as they have accepted an offer. surely you should allow the "booked " viewings to view and not take further bookings.... then make the decision when all viewings have completed and all offers on tiger table . VERY BAD service ! I iwll try to avoid using this agency in the future - Location Romand Tilehurst/Reading.
Dear Marie Ackers We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
5/5
GoogleGood to have stability in the workforce and Romans have now achieved this with both Georgia and Kieran showing good customer service skills and their knowledge of the processes when called upon to explain to the client.
Dear Alastair Pike We greatly appreciate your 5-star review and the time you took to share your experience with Georgia and Kieran. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotLisa Fazal Romans Farnborough
I would just like to say that since Lisa Fazal from the Farnborough office has taken over from Jamie its been brilliant, could not ask anymore of Romans. Lisa is proactive, Friendly and extremely efficient and nothing is too much trouble and Lisa continues to provide updates and stay in constant communication, I have to say we have never been more happier than we are now. Lisa is a massive credit to Romans, definitely 5 stars from us :)
Good morningCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotNathan! A credit to the team!
Nathan has been fantastic! I was so keen about a property that I bombarded the office with online enquiries and telephone voicemails, Nathan quickly got in touch the same day and arranged a viewing for the following day. We are now day four after finding the property and have submitted our references, he has been super helpful always at the end of the phone for when we encountered problems, at the viewing he was incredibly professional and knowledgeable especially about the no deposit scheme and the benefits included. He is a real credit to the company name and it has been a pleasure working with him so far so that we can move into our dream property.
Dear EmilyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotFirst Time Buyers - Great Experience
My girlfriend and I recently purchased our first property together through Romans High Wycombe. Sapphire helped us along the way and was so lovely, she was very professional throughout the whole process. Sapphire's own excitement and positive energy helped to make a stressful and daunting process enjoyable and fun. Romans in general were great, they were easily contactable and kept us up-to-date on the purchase regularly. We're now excited to start decorating and making the place our own. Additional thanks to Stephanie and James. Thank you!
Dear TomCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThe service from Romans was efficient…
The service from Romans was efficient and professional from start to finish. At the start of the process, we were dealing with Warren Hendry, who carried out the valuation, put the house on the market and also arranged and held the open houses. Even after having our initial buyers changing their minds, Warren ensured we were back under offer in less than a week. He is also the person who recommended us viewing the house we eventually purchased. We were very impressed with the service he provided. After Warren left the branch, we were handed over to Jack Farnon who was also exceptional. Jack went above and beyond to ensure our house sale was completed on time. He kept us informed throughout the process and even dealt with the many difficulties we encountered with professionalism and sincerity, serving as a mediator between the various parties involved. I truly believe our move would not have been possible without him. Will definitely be referring Romans to all of my friends and family. Thank you again!
Dear Syra Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGood day
Good dayAs a family we would like to thank Sophie at Romans Lower Earley for all her help from the beginning to the day we received our keys 🔑 for the house.She would call us or email us to keep us updated of the progress excellent service 100% we cannot thank Sophie enough 👏 😀
Dear MRSCARMILITAGAFFLEYREBELOCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Sophie a 5 star rating! Many thanksCustomer Care Team
5/5
GoogleMe and my partner have been house hunting for a few months and have found the process tiring and difficult - having contacted Romans, the process now seems like a breeze. I received a follow up call, an informative email and amazing customer service, a big special thanks to Lewis B who made me feel at ease and gave me some excitement back. Would highly recommend to anyone property hunting in the area! :)
Dear Meg Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThanks Kerry and Romans
We dealt with Kerry from start to finish whilst one of her colleagues showed us the flat. Honestly, I couldn't wish for a better service from any estate agents, they were informative, approachable and happy to help with all the questions we had. We viewed the flat on the 6th and moved in on the 14th, the process was so swift and smooth, honestly I am so glad I dealt with you all as you made the experience worthwhile. I really appreciate how swift everything was and how you were always happy to help. When we went into Romans Wokingham as well, all the staff were happy to help and I would honestly recommend Romans Wokingham anyday! Thanks alot to you all
Dear MaisaaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLiv was very warm friendly and welcoming, her service was excellent 👍🏽🤩 …
Dear Memory Adorable Jere We greatly appreciate your 5-star review and the time you took to share your experience with Liv. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotGreat people at Romens Tiehurst .
Subject: Re: The Flat, 7 School Rd, Tilehurst. Hi all at Romens.I would like to take this opportunity to thank all parties for their help and consideration with the Flat7ie ,the landlady for her understanding and kindness, thank you Romens for all your help, and most of all you Steve, you are a credit to your job mate Romens are very lucky to have someone so considerate and caring and I personally appreciate all that you have done for me and what I’m sure you will do to help my Brother Colin going forward, thank you again it’s been a great experience, and I will definitely recommend you to anyone who wants info on letting a home 👍, well done all.Kindest regards Keith Hutt .
Dear Keith Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVasco and the team at the Aldershot branch
Thank you Vasco and the team at the Aldershot branch who were professional and very efficient; we successfully completed on our sale within 9 weeks.
1/5
TrustpilotWouldn’t recommend
The whole experience with Romans was very bad. Yesterday when we completed, I was told to go to the branch to collect a set of keys. I went in, they made me wait and told me that the previous home owners were not ready and we had to wait for a few hours which didn’t help our situation. When I asked for the key, Tamsin went to find it and came back and told me they didn’t appear to have it ( which they were clueless about). So I wasted my time in the branch when I could have just gone straight to the house. The worst experience ever and no one made it pleasant.
Dear Emma Smith,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
3/5
TrustpilotMove Manager Alison Savva, fantastic! Find your own solicitor, Lifetime Legal not recommended.
Move Manager Alison Savva did an amazing job. If it had not been for her my sale would never have reached completion. Many thanks Alison for your hard work and professionalism. Lifetime Legal - I would not recommend using this service to anyone. They are now dealing with my ongoing complaint against the conveyancing solicitor, Melia Mumford, who they placed me with. Although Life Time Legal’s complaints department are being helpful I feel that they need to thoroughly review the firms they place clients with. Earning almost £1000 as a finders fee for placing clients with solicitors who are unable to offer a satisfactory level of customer service is unacceptable. I wish I had chosen my own solicitor and regret signing up with Lifetime Legal.
J Mccollum, we really appreciate your positive review!
5/5
TrustpilotRomans estate agent/ Burnham
David from Romans Burnham was very assuring and accommodating, he showed real enthusiasm and interest to help letting our property out in such a short time, and we didn’t need to look any further for other agents. He arranged photographs and open day viewing within the first week then helped with colleges preparing a list of potential tenants with their background till signing of tenancy agreement. I would be happy to recommend Romans Burnham services to all my neighbours, friends and family. Thank you
Dear AmarCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have just gone through the process of letting a home through Roman’s High Wycombe and the process was quick and efficient. Amazing service, especially from Cain who showed me around the property and was so helpful from start to finish. He was very knowledgeable, explained how everything worked and quickly helped me figure out the right option for me. I would definitely recommend this estate agent if you are looking for a speedy and reliable service. Thank you to Cain for helping me find my new home.
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Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near High Wycombe.
