Trusted Agent profile · High Wycombe
★★★★★
1,875 reviews across 2 platforms
5 Crendon Street, High Wycombe, HP13 6LE
Romans's office in High Wycombe, at 5 Crendon Street, is rated 4.2 out of 5 across 1,875 reviews on two platforms, including 446 Google reviews rated 4.5.
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Romans High Wycombe won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
2022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Every review we hold for the High Wycombe office, from every platform, shown as written. First names only.
5/5
GoogleId like to thank Percy at Romans for all his help! I am very happy with the service I have received! Thanks again!PositiveResponsiveness, Quality, Professionalism, Value
Dear Shae Rockall, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleI had an exceptional experience with Romans Agency, thanks to my dedicated agent, Mo. Mo’s professionalism, attention to detail, and genuine care made the entire process seamless and stress-free. From understanding my needs to finding the perfect property, Mo went above and beyond at every step. I highly recommend Romans Agency and Mo for anyone looking for top-notch service in the real estate market.
1/5
TrustpilotAVOID THIS COMPANY - BLIND LEADING THE BLIND
Romans is like the blind leading the blind. It is impossible to get hold of anyone you want. When you try to get hold of them, the person on the other side of the phone will say, “I will get them to call you back”. When you hear this, you may as well put your phone away, because you aren’t getting a call back.Romans will only contact you when they want to, if it does not benefit them, they do not care.We have had roughly 4 new property managers in 6 months of staying there. All do not know what is required to manage a property. Unless the role ‘property manager’ stands for something different at Romans…Our current property manager is Alisha, but we may as well not have one as we haven’t heard from her in months and the only way we found out about our change in property managers was when we tried to contact the previous one.I could go on all day about the negative experiences we’ve had with Romans but I don’t want to waste my time. They’ve made the last 6 months under tenancy agreement with them miserable.AVOID this company at all costs.
5/5
GoogleSteph was absolutely brilliant. We were struggling to sell with another agent for months and within a week we had an offer that we accepted! Thanks for your hard work!
Thank you for leaving a positive review regarding Stephanie and the team at High Wycombe. I am pleased that we were able to succeed in selling your property even after you were marketing with an alternative agent. We look forward to helping you again in the future. Yours sincerely, Daniel Collis, Regional Director - Residential Sales 01344 205141
5/5
GoogleBen was brilliant in the process of renting out my flat as where all the rest of the team fast response every time
1/5
TrustpilotAVOID AVOID SCAMMERS, DONT CARE FOR YOUR HEALTH
Absolutely avoid this place, after renting with them for nine months and having a huge issue with black mould and broken windows damp and leaking, they refused to fix this and came up with all sorts of excuses, the property manager would lie and do stuff without our consent, we pushed and pushed to get this sorted after finally getting them to admit mould was a building issue they said we could leave early due to it not going to be sorted in time of our tenancy this was agreed by the landlord. and now we have since then finally found a place they went back on what they said and we lost that flat not to mention without our consent they ended our tenancy early and past the date we would have needed to move into the new place.ROMANS IS A SCAM. the property managers take little interest in peoples health and do not look after tenants. We now have been put in a difficult position where we don't have a home because of them. it is disgusting. the company should be shut down.
5/5
TrustpilotExcellent service
I have been the landlord of a rental property in Swindon for a number of years and have always had excellent service, initially from Dewhurst which was then taken over by Romans. I am particularly grateful to Naomi Hamilton who only joined the company fairly recently. She liaised with the previous tenants over a tricky issue and was able to achieve a good outcome thereby avoiding a legal dispute. She then helped to organise maintenance work and a re-furb of the property extremely efficiently and she has always been a pleasure to deal with. She is definitely an excellent addition to the team at Romans.
5/5
TrustpilotDenise Hurn
No issues, professional attitude, resolving problems quickly. Great customer service. Thank you Denise.
Dear MarcinCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotShocking service- tenants beware!
Romans are one of the worst letting agents out there from a tenant perspective. They’re so unhelpful, never answer the phone until you end up complaining, and will ever so quickly take your money, but provide the worst service ever. My landlord has also personally told me how awful they are to use for landlords! The minute I can exit from my tenancy and find another property, the better!
Dear Olivia,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotProperty Manager Appreciation
I am really impressed with the level of service and understanding of the property manager Jade at the Swindon office. I am a landlord and in my experience Jade has gone above and beyond to rectify issues in order to reduce the costs incurred as a landlord. She has personally been around to the property and has provide knowledge/instructions to the tenants, cleaned and has also taken away items in her car in order to take to the tip in her own time.
5/5
TrustpilotKimberley Garcia-Jones was first class.
I dealt with Kimberley Garcia-Jones. She was absolutely superb on every occasion I dealt with her during my tenancy. Highly recommend.
Dear Russ,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotThe team at Lower Earley Reading have…
The team at Lower Earley Reading have been very helpful. My English is not good. They were very understanding. I would recommend this agency.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleHad a really positive experience with Romans. Lewis Bebb in particular was so helpful and efficient and answered any questions I had. I’ve had experiences with other letting agents who continuously let me down but this has been so easy and stress free which isn’t a phrase I though I’d say in relation to moving! Thank you!
Dear Liv Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotDelighted. Great service.
We were delighted with the service we received at all stages of the purchasing process from the team at Romans. We had just had a house purchase with a different estate agent fall through and felt very disheartened by the whole process. The way we were treated by Romans was a breath of fresh air and we felt in control and well informed at all times.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleHaving decided that my move overseas was going to be for the long term and not just a year or two I needed to sell my UK property. I'd heard that selling property is stressful at the best of times and even more so if you can't be on hand. Fortunately Stephanie at Romans was great to deal with via email or on the phone, keeping me regularly updated on what was happening and what I should do next through the whole process. The service was excellent, both in terms of finding a buyer and supporting me through the various stages of the sale. Thank you.
Hi Tony We are pleased to read such a great review about Romans. We are glad Stephanie could provide you with a positive experience in selling your property and will be sure to pass on your comments. Kind regards Romans
5/5
TrustpilotThe staff at Romans Winchester go the…
The staff at Romans Winchester go the extra mile, they are professional, friendly and knowledgeable. Matthew and Oliver have been great to work with, especially Matthew, who always has an upbeat attitude.
5/5
TrustpilotFirst time letting through Romans
This is my first time of renting a property from Romans and have been dealing with Katie and Naomi.Katie and Naomi have been really helpful through the journey of renting my new property as they make sure I get an on time response to any of my queries, I would recommend them any day any time.
Dear Abdul OlajideCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThanks Stephanie & the team! Great value, professional service - and our flat sold in just a few weeks!
Dear, Mike Gough, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleLisa has been really great throughout the tenancy, always responded quickly and sorted any issues in short orderPositiveResponsiveness, Professionalism
Dear, Fynn Thompson, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleLewis Bebb was extremely helpful in reletting my flat very promptly. The Manager Jack Snow was also very good.
Dear Elaine, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat Service! Emily has been extremely helpful from beginning to end during our property purchase. We are highly satisfied.
Dear Sam, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExpert service
From the time we first viewed our rental property until we moved in, we were kept informed of progress. Ayse and Yavis at the Caversham branch worked tirelessly to a tight deadline to get us in on time. Megan, our property manager has already been in touch to offer help. Our thanks to them all for their professional services.
Dear Gillian Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotWorst renting experience
I was renting with them 1 year. After finishing the contract, did the regular check out report and here started to get extra charges ( professional cleaning, even though in the check in report was stated that was not done one), I will say what was their comments, dust floor in one room, one radiator dusted, and in one room blinders were dusted, they charged me for this £60. Another thing that I want to mention is that the place I rented was very old maisonette, with lots scratches on the doors, bathroom, some built in wardrobes were not even closing properly, which again I had to mention this in the check in report, that said will be noted. And surprise at the end, was not taken all into consideration, I was charged for holes that existed on the doors, or because I have been connected to internet with Virgin Media and they put their small block inside.And the last thing when I have received the rest of the deposit ( after more than 3 weeks),another surprise, was not the amount agreed. Again I had to chase and find out that their system charged me for an extra week of rent, even though I had the proof that I signed and gave them keys an earlier date.So my advice for those people who are planning to rent with Romans, try to avoid as much as possible them, and if this is the last thing you have as an option, for your check in report, make sure you put every single nail on it otherwise you will be charged for them.Worst renting experience ever.
5/5
TrustpilotNathan has been extremely professional…
Nathan has been extremely professional and very helpful while applying for a property.
Dear KevinCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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Yes. Romans won Gold for Best Estate Agent Guide 2023 Gold Award, High Wycombe branch at EA Masters 2022.
