Trusted Agent profile · High Wycombe
★★★★★
1,876 reviews across 2 platforms
5 Crendon Street, High Wycombe, HP13 6LE
Romans's office in High Wycombe, at 5 Crendon Street, is rated 4.2 out of 5 across 1,876 reviews on two platforms, including 446 Google reviews rated 4.5.
Every review we hold for the High Wycombe office, from every platform, shown as written. First names only.
5/5
GoogleI'm a first time buyer and have learnt how difficult purchasing a property can be. I am finally at a point where I have exchanged and look forward to completing. Stephanie and the team at High Wycombe have been very helpful. They've been very good at contacting me, and keeping me in the loop/responding to my queries. I want to thank them for all that they've done.
5/5
TrustpilotI was very impressed with the excellent…
I was very impressed with the excellent service Romans letting agent in Bath and in special Amy has given me. Amy is very organised, helpful, quick and friendly.I couldn’t have asked for more. The whole process has been a wonderful experience.Highly recommended !
5/5
GoogleStephanie and her team were very supportive during the buying process and went above and beyond to assist and keep things progressing
Dear Claire, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotBullying and Harassment
My partner rented from this terrible estate agents over a period of 18 months. He has rented many times previous and is always clean and tidy. At the 6 monthly checks he was always praised for how clean the place was. Upon moving out he was given charges for unreasonable ‘damage’ and general wear and tear. He argued this was wrong and was hounded via email and phone calls on a daily basis. 2 months after moving out he was told of more ‘damage’ which wasn’t shown on his checkout report due to a software problem. He’s still had no proof of this apparent damage, just told there is now an extra charge to him even though new tenants have been living in the property for over a month now. Romans are rip off merchants who think they can bully people into paying unnecessary charges. Avoid.
We strive to ensure that all our clients have a great experience with us and its discouraging that yours hasn't been a more positive one. If you are willing to do so then please reach out to us at customerrelations@lrg.co.uk.Many thanks,Customer Services Team
5/5
TrustpilotYou achieved the best possible price…
You achieved the best possible price for us. Mike, the sales manager was confident that the property would achieve the valuation that he made. In fact it exceeded the asking price by several thousand pounds. Mike always had a very positive and professional attitude and the whole team were always willing to help when I telephoned, emailed or popped into the Reading Branch. Thank you again for an excellent service.
Dear Debbie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, ustomer Care Team
1/5
TrustpilotTerrible estate agency. Thief's (£395 for a 1 bedroom cleaning !!)
Terrible estate agency. Please avoid this agency at any cost. They don't care about any tenant , their only concern is about the landlords that pay them commissions. Specially Mrs KIM SHANKS , responsible for a ''follow up service '' , she didn't care if I stay 3 winter weeks without water , but forced me to accept a 1 bedroom cleaning service for £395 !!!! And even thereat me !!! She keeps keys of the apartment they lent and without permission , they walk in and photograph your personal belongings . AVOID THIS AGENCY..........any is better than this one
We strive to ensure that all our clients have a great experience with us and its discouraging that yours hasn't been a more positive one. If you are willing to do so then please reach out to us at customerrelations@lrg.co.uk.Many thanks,Customer Services Team
5/5
TrustpilotHouse valuation visit
Carl was Straight talking & giving balanced advice on Valuation & current market conditions. Friendly professional, punctual visit!
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVery good service
Very good service. Andrei was very helpful throughout the process of finding and moving into the new renting property.
Dear VinothCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThank you
Can’t thank Charlie Gammon and Mia Chapman from the Farnborough office for their help and communication throughout the process of selling my property.
Dear Tracy,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
1/5
TrustpilotTerrible estate agents
Terrible estate agents. When we first moved into our rented property there were a number of issues that took them over 3 months to sort out. Most recently in these covid-19 times they sent our landlords gas engineer brother to carry out a gas check without advising how he would be protecting himself and us from potential infection. I have never been so angry. DO NOT RENT OR BUY WITH ROMANS they are completely incompetent and do not care at all.
We strive to ensure that all our clients have a great experience with us and its discouraging that yours hasn't been a more positive one. If you are willing to do so then please reach out to us at customerrelations@lrg.co.uk.Many thanks,Customer Services Team
1/5
TrustpilotAvoid as a landlord
Some good people at branches but really lacks when it comes to property management.Management staff lack common decency of returning calls, reading emails, professional courtsy and worst of all common sense. They fail to understand relatively simple regulations that they should be champions at. Every few montsh there is some or the other catastrophe caused by their negligence - be it the lack of sense in following protocol or compliance team being plain stubborn even when presented with black and white evidence of their mistakes. Have suffered with them for a few years but wouldn't recommend at all.
4/5
TrustpilotGreat experience
Great experience! They have been really hands on and approachable especially Nathan. Well done!
Dear Ven, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
GoogleCharlotte Walker has been very helpful and efficient in her approach with regards to advertising our property and showing clients around - I can’t thank her more for that!
5/5
GoogleAs a first time buyer Roman's were massively helpful around all my questions thorughout the process, providing quick and detailed responses. When a slight issue arose further into the purchasing process, branch manger Stephanie really pulled out all the stops to get a good result for myself and the seller. I'd also like to shout out Emily for being really helpful and responsive throughout the process.PositiveResponsiveness, Quality, Professionalism
Thank you very much Miles. I know the sales team appreciate your kind words and understanding of how important each individual buyer is to us. We look forward to helping you again in the future. Kind regards, Customers care team
1/5
GoogleAbsolute disgusted about them!! Rented a house 5 months ago, at first we froze, house being without hitting, electricity, gas, water... nothing was working for nearly 2 months!!! But still had to pay the rent.. Been lied too in regards the house “professionally cleaned” and when I actually moved in the house was absolutely disgusting!!! Dirty walls, spiderwebbed, dirty carpet, horrible smell, marks, fallen curtains, dust, windows cannot close properly, etc.. Called them up many times, “managers” after “managers”, being passed on, holding lines forever, unprofessionalism, couldn’t put themselves together to come back with an answer, no organisation at all. Strangers turning up on my house, times after times, to do some work, that firstly I have never raised, and secondly never been informed! Romans has a contract with this “strangers” and they did send them out (I seen the paper work) but when I called up to ask Romans, they had not a clue, nothing was on they’re system and I been spoken too like piece of garbage “you’re fault, you shouldn’t open the door to strangers “ Funny enough, 1h later the woman admits that it might be Romans but the communication between them wasn’t grate... I mean.. what is going on? Every time you call, promises after promises, nothing gets done. ONE OF THE WORSE AGENCY YOU COULD GO FOR! Really disappointed!!!
Hi Claudia, We’re saddened to read that you haven’t been happy with the service you’ve received from us here at Romans and our team in High Wycombe. We pride ourselves on providing our tenants with the highest level of assistance particularly if any maintenance issues arise and it’s really disappointing that you feel you haven't received this from us. After reading your comments we can appreciate why you’d be unhappy after experiencing maintenance issues so early into your tenancy, it’s really unfortunate that you’ve experienced these problems however from viewing our system believe we have acted swiftly to resolve these when any issues have been reported to us. We understand that dissatisfaction has been caused as a result of a contractor attending the property without making you aware, we did instruct contractors to undertake fence works at the property which needed completing that had been quoted for, when instructing the works we did ask that they contact you to arrange access for these; Mandy a member of our team has communicated with you around this previously offering her apologies for the situation and explaining to you that this isn’t the way we expect our contractors to operate. We are addressing this with the contractor directly. We’d like to offer our apologies again the disappointment caused throughout your experience, we hope we’re able to deliver a level of service that you’re happier with throughout the remainder of the tenancy. Should you wish to discuss this further then please contact us on 01344758596. Kind Regards, Romans
1/5
GoogleAfter 4 months tenancy I can say do not rent anything from them ! They rent me a flat without actually electricity installation inspection and with a lot other issues. Just for example Electricity meter wasn't work . Water installation wasn't checked I had a leak from each possible pipe.Also they professional cleaners are a amateurs who cannot clean windows and carpets. When I moved in I have a leak from neighbour. They ignore this problem. And today mould growing in all bathroom . They stopped respond for my emails and phones. That's agency is a bad joke. Be aware of romans - they are not managing properties they are just bookers who's trying to find someone to rent him a flat. Later they don't care anything. Just promises and nothing doing
Hi Marek we are really sorry to hear of the negative experience that you have had with us in your time as a tenant. We consistently strive for exceptional service, so it is disappointing to hear you did not receive this from us on this occasion. We are concerned by your comments and so I will be looking into these in my role as Customer Care Manager for Romans and will return to you at the earliest opportunity responding to the email address we have on file for you. In the meantime should you wish to discuss this I can be contacted on 01344758596. Kind Regards, Joe, Romans
3/5
GoogleI think generally communication with Romans staff has been good and helpful. I am letting my house through them. It did though seem to take a long time to find a tenant (the house sat empty for 2 months) and I feel they suggested a price for rent which was too high. I dropped it by £50 pm when we actually put it on the market and then dropped it by another £50. I would have preferred to have been told a more realistic figure at the beginning and have rented the property more quickly.
Thank you for taking time to leave a review about us here at Romans. It's great to hear that you have found our communication to be good and helpful but it's a shame to read of the issues you had when marketing the property. We always aim to give realistic market valuations when renting a property as we want to try and ensure they are let quickly to prevent you incurring any void periods, we regret that we weren't able to do this for you on this occasion. We appreciate you taking the time to leave us your feedback, these comments have been brought to the attention of the Regional Lettings Director for the branch and will use them to help to improve our service moving forward, Should you wish to discuss this further then please contact us on 01344758596. Kind Regards, Romans
5/5
GoogleThroughout the sale of our property and onward purchase we have been very impressed with Romans High Wycombe. Both Stephanie and Callum did an excellent job helping us sell our first property. We were very impressed with the weekly updates and quick responses to any questions we had. The regular communication, friendly manner and responsiveness via email and phone really helped take the stress out of moving. Thank you for all your hard work it has been very much appreciated! We would not hesitate to recommend Romans to anyone.
Thank you for your review of Romans in High Wycombe and your kind words regarding the team. We are pleased that you felt we did an excellent job selling your first property and we look forward to helping you again in the future. Thank you also for recommending us to anyone in the future. Yours sincerely, Daniel Collis, Regional Director - Residential Sales 01344 205141
5/5
TrustpilotI recently rent a 3 bedroom apartment…
I recently rent a 3 bedroom apartment with Romans, Darshil Sheth made the process easy smooth one. I want to say thank to Darshil Sheth for his support and the Aldershot team.
5/5
TrustpilotExcellent letting management
Excellent letting management. Kim Stockley, Senior Property Manager is superb. Always courteous and very thorough. Nothing is too much trouble. Works orders and quotes done promptly and without fuss.Excellent service and would definitely recommend.
1/5
TrustpilotWorst estate agent ever to have walked the earth
If I could I would give 0 stars. This is an absolutely terrible estate agent. They are rude, incompetent and constantly threaten you with the legal action even when they have no grounds. On reading the tenancy contract from Romans, there were several unreasonable clauses including stating 'it is the tenants responsibility to ensure no mold is in the property and the tenant must open all windows at least 10 minutes each week to ensure no mold is present' which I asked to be removed or amended to a more reasonable clause. This caused many issues with Romans who claim they cannot change the tenancy agreement as it is a standard agreement that comes from head office. After a lot of back and forth the clauses were amended and the contract signed. On moving in, there were several repairs to be completed as items were not working. This was raised via the repair portal but no response was received for 3 weeks even after constant chasing. It took nearly 5 weeks to get the repairs done. Romans were not interested in completing them and really did not care for the inconvenience caused as they had a years agreement.Just as I thought things were settling down Romans requested an inspection and sent over a form with new conditions (that were not in the original tenancy agreement). I refused to sign this but did allow the inspection. I also pointed out to Romans they could not add further terms to a contact after signing but they state they are legally entitled to do this. Romans sent over a school leaver who had no idea what to do or look for at an inspection, instead he was told to take pictures and load the pictures onto a website which I refused to allow as there were no details of who had access to the website. Romans then contacted me again asking for another inspection the following week, the excuse being I did not allow for pictures to be taken and this was in breach of the tenancy and they would raise a section 21 because of this. I refused to allow another inspection so soon. They continued to pester and threaten me on a daily basis and I had to point them to the clause in the tenancy agreement that states inspections would only happen once every 3 months. Eventually, the landlord got involved and did arrange an inspection after 3 months where she would attend. Unfortunately, no sooner had the landlord completed the inspection on the agreed date, the following day I received another email from Romans asking for another inspection in 2 weeks time. I again refused but they continued to pester me for another inspection and threatening me with a Section 21 because I refused.By this point the tenancy was due to expire (yes I had to deal with constant asking for inspections and threats for not agreeing pretty much the entire tenancy), and at month ten I got a notice from Romans giving me notice of not renewing the AST but the tenancy would continue on a rolling basis - which was fine. As we got to month 12 I got a notice of termination via section 21 notice. I now have a few weeks to go before leaving (and hopefully never having to deal with Romans again) and Romans have sent a list of cleaning requirements including professional cleaning (which they did not do on moving in to the property) effectively requesting for the property to be left in a better condition than what the property started at the beginning of the tenancy which I am sure is against the law.Renting via Romans is the worst renting experience I have ever had and I have been renting for over 20 years with various estate agents and landlords directly. I am now counting down the days until I no longer have to deal with Romans ever again. Avoid Romans like the plague...they will make your life a misery for as long as they are managing the property.P.S. the reasons there are so many good reviews of Romans is the sales person that sells/rents the property to you gets a commission if they get a review on google or trust pilot hence they are named in each review.
5/5
TrustpilotI have been with ROMANS for few years…
I have been with ROMANS for few years and know Isabella as my property manager. She is professional, does her work to great standard. If there are any errors or mismatches she always gets the feedback onboard and make it work the next time. I would wish her all the very best and to continue to make sure she offered the best to all the customers. Thank you
Dear Anuja,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotI am very disappointed with this…
I am very disappointed with this company Romans, it has been without hot water for two months, they cannot fix the problem. And we also have two children as you understand it's very difficult to pay myself £1,500 on time and they don't come to fix the water. Does anyone know who to contact or seek my rights in court, we are very disappointed and depressed and feel terrible, this is not normal. I never want to use their services again, they are terrible. Please if anyone can help in any way.
5/5
GoogleDealt with Sapphire from Romans, five star experience from the first touch point. Great communication and really helpful, would highly recommend.
Dear Iona, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Romans High Wycombe won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 20222022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near High Wycombe.
Yes. Romans won Gold for Best Estate Agent Guide 2023 Gold Award, High Wycombe branch at EA Masters 2022.
