Romans High Wycombe reviews

★★★★★ 5/5

Google

I had no idea the rental world has changed so much, the stuff you need to prove that you are a legit person is beyond me. Yet you find no information about the landlord until the very end. Signing contract and sending funds before the other party signs was a bit odd, but then it seems to be the norm. I mostly dealt with Mo and Charlie, both very professional and helpful in any way. They were very responsive to my emails or phone calls, were happy to help with any query. The whole rental process was very easy, just the fight over the place you find is the most difficult part.

Luc · 18 May 2024

★★★★★ 5/5

Google

Exceptional service and professionalism! I could not be happier with Mo's service. He has showed a high level of professionalism and kindness since I first contacted the agency. Mo responded promptly to my inquiries, suggesting additional houses that might fit us as well. As a family with two dogs, the process is not easy, but he was listening and making me feel heard, and like a human being rather than just a ''thing''. I strongly recommend Romans to anyone in need of rental real estate services. They actually go above and above to provide excellent service. Thank you once more, Mo for being so kind.

Andra · 18 May 2024

★★★★★ 5/5

Google

I couldn't be more impressed with Josh Glen and the outstanding service provided by him. Not only did he efficiently handle the rental process for my property, but he also demonstrated an exceptional commitment to ensuring everything ran seamlessly until the tenant moved in. From promptly addressing a recent repair to efficiently managing various tasks to get the paperwork sorted for the new tenants. Josh's professionalism, attention to detail, and proactive approach made all the difference. I highly commend his expertise and dedication, and I'm grateful for his support throughout the entire process. Without hesitation, I highly recommend his services to anyone.

Lamya · 18 May 2024

★★★★★ 5/5

Google

Exceptional Service and Professionalism!! I couldn't be more impressed with the service I received from Mo. From the moment I reached out, he has demonstrated a high level of professionalism and expertise in the rental market. Mo and Meenu have always been prompt in responding to my inquiries, making the entire process smooth and efficient. Thanks to Mo's expertise and dedication, I was able to find the perfect rental property that exceeded my expectations. I highly recommend Romans to anyone in need of rental estate services. They truly go above and beyond to deliver exceptional service. Thanks again!!. Looking forward for your continued service!!

Sandesh · 18 May 2024

★★★★★ 5/5

Trustpilot

Pooja is an excellent Property Manager…

Pooja is an excellent Property Manager & takes time to understand the requirements delivers & follows up with emails to ensure there is nothing missed.

Lucy · 24 May 2022

★★★★★ 1/5

Trustpilot

Not of the right quality to be a buyer.

Not of the right quality to be a buyer.I am searching for a property for my son, I found a small 1 bed house in Farnborough, called the estate agent and was informed that I had to go through their mortgage advisor or I would not get a viewing, this was to ensure that the right quality of people, rather than someone like myself.I have been called many things in my time but to be treated like this is a bit unfair, unprofessional.I can now see why Romans has the reviews it has.

Mr · 15 February 2021

★★★★★ 5/5

Trustpilot

Barnaby Coles support

I have been helped massively by Barnaby Coles. He has helped me with the moving out process of one property and has been there for me as a young 21 year old trying to find the right place to rent. He was always on hand to help me with any questions and was always just a phone call away. The best agent I have ever worked with and I will probably always try to use him.

Alfie · 24 November 2021

★★★★★ 1/5

Trustpilot

Romans do not care if I live of die

If you're looking for an esatate agent that make you feel completely less than human, then this is the best place for you. From not having the house cleaned before I moved in (during covid), to sending a contractor to fix our boiler that ended up making it worse. Leaving us with no hot running water and no heating in -1 weather for 4 days. I offered options to find a contractor to fix the boiler and they reiembure me, they said no, I asked if they can get me a hotel as the house uninhabitable, they said no. I have Anemia and my body can't deal with cold weathers. Romans do not care if I die over this weekend. So again if you want an estate agent that do not care about your life, please use Romans. I would like to add, I've never been late with rent nor have I ever missed a payment.

Abiola · 12 February 2021

★★★★★ 5/5

Google

Lewis made my overhaul experience easy. Very professional ensuring I found suitable accommodation within my budget. Would highly recommend. Romans Estate agents. High Wycombe

Beverley · 18 June 2022

★★★★★ 1/5

Trustpilot

In the pandemic Romans Wokingham have…

In the pandemic Romans Wokingham have been harassing us to do an inspection. Even explaining several times that my husband is a high risk person and was recently in hospital, that them coming in my house was a high risk but they have not stopped calling and emailing me saying they need to do and inspection on the property ASAP or I can’t extend my lease an extra month as we are in the process of moving. This is ridiculous because they have never had a problem from us being in the property for 3 years, rent paid months in advance but now they are treating us like we have missed rent payments and the property was in a bad condition before. Knowing that over the Christmas period they had so many people come in to view the property and we let them in, explaining my husband was a high risk but they don’t care at all. I will be reporting this to the council and taking it much higher! Awful people !!!

Kendall · 12 February 2021

★★★★★ 1/5

Trustpilot

Horrendous, steer clear

I needed to move out of my family home while it was being sold (by Romans) and ended up renting a flat (also through Romans).Absolutely horrendous experience from both a sales and lettings perspective. My advice would be DO NOT USE ROMANS unless you enjoy being treated poorly, they only care about how much money they can make.Lettings:My tenancy was due to expire during the COVID-19 pandemic (in May 2020). In late March I requested an extension to the tenancy as I have disabilities and it would be impossible to get anyone to help me move during the pandemic. It took weeks to get any response and was a very stressful experience.When I finally did leave in August my friend and I cleaned the flat thoroughly yet i was still charged above market rate for a full professional clean. Romans left me two days before the deadline to dispute the amount through TDS who then took months to reach a decision - hence I waited over 6 months to get my deposit back!! SalesIn addition to the fact I was renting a flat through Romans, I was also selling my family home, worth over £500,000, through them. Despite this I still needed to have guarantors for my rent - bureaucracy at its worst.Worse still Ian, who was selling the property for us, did not communicate any information about the progress of the sale - viewing, offers, etc - to me, only to my ex husband, hence putting me at immediate disadvantage. I went into the office several times to ask him to do this.Overall advice - steer clear.

Amanda · 6 February 2021

★★★★★ 5/5

Trustpilot

Just spoke to Richard re an enquiry to…

Just spoke to Richard re an enquiry to let a property within the next 2 months. The property I called regarding is not available but Richard was friendly, understanding and very helpful with registration. Hopefully a suitable property will become available soon. Thank you Richard.

Carlie · 10 July 2023

★★★★★ 1/5

Trustpilot

Romans letting down landlord and tenants combined

We use Romans as letting agent for the house my wife owns. The tenant left in May owing nearly 3 months rent and left a lot of rubbish -not happy about that but Covid has caused problems for a lot of us- Anyway, Romans have an insurance scheme ‘sold’ to us that the tenants pay instead of a deposit. In over 8 months, Romans haven’t paid this. They haven’t paid the additional 2 weeks money they promise. The odd email they’ve sent on from the client implies bees willing to pay towards cost if he sees sight of cleaning invoices,etc. But if Romans treat him as they do us, he won’t have had clear details. He won’t feel valued. We don’t know when Romans will pay, and they are just not bothered to reply. Even a polite commitment on what they are expecting would help. ‘We’re waiting the tenant’ is unbelievable at 8 months unless their bothered the client has paid the rent but that would mean Romans don’t have control of their own accounts? Anyone else with the same problem? -Starting to think only the TPOS arbitration will sort it, but can’t confirm their membership no. Romans head letting agent should be ashamed of himself. I’m happy to update this revue if Romans sort it out...

THOMAS · 28 January 2021

★★★★★ 5/5

Trustpilot

I had the pleasure of dealing with…

I had the pleasure of dealing with Anais from Romans and I would like to say a big thank you to her. She is fantastic person. She is really quick in communication, responsible, polite and friendly. She always strives to help me as much as possible, explain me all about the proccess and she is really patient with all my questions. I highly recommend cooperation with Anais and Romans.

Аревик · 15 October 2022

★★★★★ 5/5

Trustpilot

Kerry and the team at Romans

Kerry and the team at Romans Wokingham have been incredibly helpful in helping us find and secure a property. Would definitely recommend!

Natalie · 2 September 2022

★★★★★ 5/5

Google

Highly impressed with the service provided. As an inexperienced buyer I was trepidatious of the process however Romans went above and beyond in ensuring a smooth transaction. In particular I would like to express my gratitude to Emily and Stephanie who were knowledgeable, professional and on hand whenever support was required. I won’t hesitate to contact Romans in future and would recommend them to anyone requiring an agency’s services.PositiveResponsiveness, Professionalism

Jack · 28 August 2022

★★★★★ 5/5

Trustpilot

My experience with Romans Burnham was fantastic

My experience with Romans Burnham was fantastic. Very professionals, everything clear and exact. Thank to David for his efficiency !

Georgeta · 9 November 2022

★★★★★ 5/5

Trustpilot

Amazing Customer Service

I dealt with the team in Bath and have nothing but praise for them, they were extremely efficient and friendly, especially Amy and I really couldn't fault them.

Kyle · 13 October 2021

★★★★★ 5/5

Trustpilot

Excellent service

Very happy with my experience. Kimberley Garcia Jones is friendly, efficient, professional and helpful as always. She is happy to help with any issues or questions!

Kinga · 4 February 2022

★★★★★ 2/5

Trustpilot

11 months since the sale agreed yet…

11 months since the sale agreed yet they are not able to give us an exchange date. Numerous calls and emails exchanged but all we hear from them is that the deal is on but the question is when? They hurry in to putting the sold sign where as the property is not sold yet? My new sofa(meant for the new house)has been occupying my bedroom for months as they told us exchange will happen in August. Complete harassment and disappointment. Hope they resolve this matter soon.

Akki · 11 December 2020

★★★★★ 1/5

Trustpilot

Misleading of the property and not fully managed when it states it is!! Romans Farnborough

1st complaint is the virtual tour, misleading!! Did not show the cracks in the walls, damages at the property or the work that needed doing, if we saw this we would have never made an offer and moved in. 2nd complaint is the property management at Romans Farnborough. We moved into the property in May 2020 and honestly ever since that day there have been issues. First it was internet issues, cracks in the bathroom window and the hob was not working ( this was resolved 2 months after reporting). Then boiler issues, dampness and mold and leaks in the ceiling which damaged our property, none of these were addressed until we threatened legal action, even then all the issues are still not resolved.Took 4 months to fix boiler ( they repaired it a day before we left, we had no heating or hot water). Leaks from the bedroom ceiling ( damaged our personal property) , someone came to take photos of damages after over a month of chasing and complaining, this is all that was done.Mold and dampness started in the hallway and has now spread to the bedrooms, bathroom and hallway and they have the audacity to blame us for this ( after being told the landlord was aware of mold before and still done nothing)We paid a full deposit and 6 months upfront to live here and the whole 6 months has been nothing but problems! This property is supposed to be fully managed but nothing gets done unless you threaten legal action. We are going to a small claims court due to the misleading of the state of the property and all experienced whilst living here which has affected our health. (we have evidence to prove everything mentioned in this post).We have images of the state of the property before we moved in and images/ videos of how we left the property, the landlord is now trying to blame us for mold growing, cracks in the walls and damages which were present when we moved in which is stated on check in inventory report!!) We seeked advice and we were told to vacate early if possible, everyone I spoke to deemed the property not livable. We were tenants of 17A cove road Farnborough. Whether the landlord couldn't be bothered or whether the issues were ignored, no one should have to live in those conditions!! it simply felt that as soon as we paid no one cares, we had to fight and chase constantly for problems to be delt with and now we are in a fight to get our deposit back because we are being blamed for damages not caused by us. I would avoid using them!!!!

Nadine · 28 November 2020

★★★★★ 5/5

Google

Kayleigh and Jack were great. Helped me move out within a week :)

Erica · 18 June 2023

★★★★★ 5/5

Google

I like the team spirit, fast and responsive very tactful on my concerns, thanks to Luke specially, he really taken care of the process with me smoothly. Big hug from me to the team. Thank you.

JoJo · 19 June 2019

★★★★★ 5/5

Trustpilot

We cannot praise Romans enough

We cannot praise Romans enough. The team in High Wycombe worked extremely hard during the Lockdown period to ensure that the viewings we had on our property and the subsequent purchase went well. In the Liaison Manager, Lyndsey, they have a star. Without her acting as go-between and advisor we could have easily gone mad. From sale to completion she, and the others, were amazing which is more than can be said for the agent that our buyer’s buyer used. We are so glad that we chose Romans and not Wye.

Steve · 16 November 2020