Trusted Agent profile · High Wycombe

Romans High Wycombe reviews

4.2

★★★★★ Great

1,875 reviews across 2 platforms

5 Crendon Street, High Wycombe, HP13 6LE

Romans's office in High Wycombe, at 5 Crendon Street, is rated 4.2 out of 5 across 1,875 reviews on two platforms, including 446 Google reviews rated 4.5.

Google logo

4.5 / 5

446

Reviews on Google

This office

Trustpilot logo

1,429

Reviews on Trustpilot

Business-wide

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near High Wycombe.

What do you need help with?

Awards

Industry awards

Romans High Wycombe won awards at EA Masters in one year, most recently 2022.

EA Masters winner in one year: 2022.

EA Masters by year, 2022

Source: EA Masters winners lists, as published, linked by year.

Reviews

Every review we hold for the High Wycombe office, from every platform, shown as written. First names only.

5/5

Trustpilot

Thank You Kerry

Kerry at Romans has made our experience a very good one & she made our day when she called me to say that we had got the property that we really wanted! she has always only been a phone call away, very helpful & it was lovely to meet her In person.I would deferently reccomend Romans to my family & friends.

Tara · 30 January 2023

Agent replied · 17 June 2024

Dear TaraCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Trustpilot

Unfortunately I have bad experiences…

Unfortunately I have bad experiences with Romans.

Donna · 11 September 2025

Agent replied · 24 September 2025

Dear Donna We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team

1/5

Trustpilot

Very bad experience ....

I rented a flat in Swindon at 15 Periwinkle Court ,flat 15 from the Romans in June 2022 to the end of May 2023.I would like to point out that renting out the property was not a problem at all and everything went quite smoothly.The first problem started in November when after long term rains, the floor in one bedroom started to smell rotten and one walls was covered with mold.After calling the Romans ,manager Jade visited us and admitted there is a problem with the mold and assured us that everything will be sorted out by a specialist.A week later a man from a construction/insulation company sent by the Romans after checking the room suggested to my wife that it would be better for us to start looking at another propertybecause it would be dangerous especially for kids to inhale it.Since then we stopped using the bedroom.From November to the end of May nothing was repaired and additionally in January water started leaking into the ceiling..despite many emails and phone calls to Romans instead of helping with all issues we received rent increase by £100!!!!When our children started coughing every night and myself we decided to leave the property and the end of our contract.In May before we left:Smell of damp and mold everywhere.Rotten blinds and suitcases, leaking ceiling,our clothes in wardrobes covered in mold.Everything done in one year of our tenancy.Before we sent back the keys to the property we spent 8hours in the empty flat for all the cleaning.Now,the Romans demand from me £404 for the after tenancy cost which for me is a joke!The cost is for painting all the walls (all covered in mold ,new blinds covered in mold and rotten,and cleaning the whole carpet stink in damp and covered in mold.so,no thanks,I won't pay a penny even though I offered £150 and it was rejected. Instead I prefer to present my case in court for destroying my belongings and poisoning my family.I hope that for the new tenants somebody has properly done all the issues above as in the UK overpaint mold is illegal.

Rafal · 17 January 2024

5/5

Trustpilot

I got all the help I needed and timely…

I got all the help I needed and timely feedback. David was wery friendly and extremely helpful

Memory · 26 August 2022

Agent replied · 17 June 2024

Dear Memory,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I cannot recommend Stephanie and the Romans time highly enough. Always responsive and super helpful. Would sell or buy from them again in the future.

Billy · 18 June 2021

Agent replied · 17 June 2024

Hi Billy Khan, Thank you for taking the time to review your recent experience with our Romans Estate Agents High Wycombe branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

5/5

Trustpilot

Good experience, kudos Nathan

Nathan was fantastic. Helpful, responsive, clear and organised. Overall a good experience with Romans.

Samo · 14 December 2022

Agent replied · 17 June 2024

Dear SamCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Amazing service

Amy and the team have been amazing in finding tenants for my property. Extremely happy with their service, would definitely use again

Katie · 9 December 2021

Agent replied · 17 June 2024

Dear Katie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

We've been very pleased with Romans

We've been very pleased with Romans, especially Aston. She puts you at ease and is very professional.

Jo · 14 August 2022

Agent replied · 17 June 2024

Dear Jo,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

I am a Landlord and have been using…

I am a Landlord and have been using Romans for a few years now. I'm very happy with their services, my property is always well occupied and they are there to help with any maintenance issues. Anais Payne and Megan Setchell who look after my property always do a great job, they are very professional and pleasant to deal with.

Tom · 16 February 2023

Agent replied · 17 June 2024

Dear TomCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

What an absolute amazing bunch of

What an absolute amazing bunch of people that work there and a special thank you to Sam Morton who has definitely gone the extra mile to help make the moving process as smooth as possible. I would definitely recommend them.

Graham · 19 June 2023

5/5

Trustpilot

Very good service

Romans in Market Place, Reading made the selling of our home very straightforward indeed. All the staff we have dealt with have been friendly, professional and efficient. Their recommended solicitors have been very good. Would certainly recommend them

Rosetta · 13 August 2023

1/5

Google

Tenant with Romans for multiple years. Avoid at all costs - they cannot complete a contract with correct names/price and will then lose your contract asking for a new one to be signed! I experienced very frequent house checks which I was expected to take annual leave for despite no issues with the property or payments.

Lo · 18 June 2023

Agent replied · 17 June 2024

Dear Lo, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Trustpilot

Aysee always been helpful in responding…

Aysee always been helpful in responding and patient enough to provide all the information. Thank you Aysee.

Vamshi · 10 October 2024

1/5

Trustpilot

Pathetic excuse for an estate agent!

Pathetic excuse for an estate agent!! ****AVOID AT ALL COSTS****So untrustworthy, when renting with this company they have tried to steel money from me and my family, making up lies and not telling the truth about already existing damage inside the property, we think that they are working alongside their own inventory clarks and may have a deal in place to rip people offWe will be going to the media about this!!!!

Fed · 16 July 2021

Agent replied · 17 June 2024

Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

My experience with Lewis Bebb was very good - a warm and understanding person, and everything went smoothly.

Jo · 18 June 2022

Agent replied · 17 June 2024

Dear Jo, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Trustpilot

Avoid this company in renting from…

Avoid this company in renting from them.Nearly 4 weeks since moving outnof one of the managed properties & still no deposit back.No deductions have been agreed & all I get from Romans is stalling tactics in not repaying This might sound a small problem to some, but in my mind it's totally unacceptable. However I am about to seek legal advice on this matter.

Graham · 9 September 2022

Agent replied · 17 June 2024

Dear Graham,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team

5/5

Trustpilot

Ayse was extremely helpful and…

Ayse was extremely helpful and efficient in handling our move. Very professional. I wish her all the best.

Smriti · 9 June 2022

Agent replied · 17 June 2024

Dear Smriti,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Helpful and professional

Katie was really helpful from start to finish. Would recommend them

Foo · 6 March 2023

Agent replied · 17 June 2024

Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Excellent

George was punctual, concise and we appreciated the time and patience he showed throughout our unique position

Jake · 22 July 2022

Agent replied · 17 June 2024

Dear Jake,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

This review is about a person I dealt with at Romans! I can’t fault Isabella York for all her hard work and assistance with the issues we were facing! She single handedly ensured everything we required was done and also updated us regularly so we knew what was happening! She is a credit to Romans and I honestly don’t know what we would have done if she wasn’t our property manager!!PositiveResponsiveness, Professionalism

Mindi · 18 June 2021

Agent replied · 17 June 2024

Dear Mindi Kalsi! Thank you for taking the time to review your recent experience with our Romans Estate Agents High Wycombe branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

5/5

Google

Romans High Wycombe helped sell my coach house during the COVID19 pandemic. They made things as easy as they could be in this testing time ...while ensuring we got great service and a great price for our property. They also helped with solicitor concerns and gave great advice throughout the process. Very professional and easy to work with. Steph the manager goes above and beyond to help! Would use them again 100%PositiveProfessionalism

Dom · 18 June 2021

Agent replied · 17 June 2024

Dear Dom Ainley, Thank you for the great review of our Romans Estate Agents High Wycombe team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team

5/5

Google

I bought a flat in High Wycombe through Romans Estate Agents. I found dealing with them a very pleasant experience. Shoaib and Stephanie were particularly helpful and professional.

Lee · 18 June 2020

Agent replied · 17 June 2024

Hi Lee. Thanks for your feedback, our team love getting great reviews through. It's fantastic to see that you have been happy with the experience you had with us. Thank you from the Customer Service Team.

5/5

Trustpilot

Amazing Team

Jessica and team are amazing. Always very helpful and proactive.

Alison · 28 March 2023

Agent replied · 17 June 2024

Dear Alison Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I am the landlord and have dealt with leaders for many many years and always received a good service ...but actually this last let went up a level with the friendliness and professionalism of Lisa .keep in contact with updates and on the day of the check in left me an email with all the tenants details.i know they are on the contract but now that's filed away so was just a very useful addition . Thanks as ever to Lesley and Sarah as well

Sue · 19 June 2018

Agent replied · 17 June 2024

We appreciate your positive review about your recent experience with us!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Romans's Google reviewsLeave Romans a review

Questions about Romans High Wycombe

Has Romans won any awards?

Yes. Romans won Gold for Best Estate Agent Guide 2023 Gold Award, High Wycombe branch at EA Masters 2022.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent