Romans High Wycombe reviews

★★★★★ 5/5

Google

Kaitlyn Young- Thank you for your prompt response and resloving the matters in time.

Muhammad · 16 February 2026

★★★★★ 4/5

Trustpilot

Support of property sale

Sale coordination agent, Hannah was very proactive and helpful helping to iron out issues along the way.

Nick · 7 June 2024

★★★★★ 5/5

Trustpilot

Highlighting the work of our current property manager, Luke Roberts, Romans Wokingham Branch

We want to highlight the work that our Property Manager, Luke Roberts is doing. The one thing we as landlords want is a representative who keeps us informed about what is going on and gives us the best advice when there is a problem. We have found over the last period of time since Luke has been our manager that he fullfils our rrequirements excellently.

Michael · 1 June 2023

★★★★★ 5/5

Trustpilot

Katie's assistance left a deep impression on me

I would like to take a moment to express my sincere appreciation for the exceptional assistance provided by Katie Page during my recent lease application process. I encountered some challenging issues that I believe few people have ever faced in this process, but Katie's unwavering patience and attention to detail were truly remarkable.I am grateful for the exceptional assistance provided by Katie Page during my rental process. She demonstrated remarkable patience in resolving the issues I encountered, and did so with empathy and kindness. I believe she is an outstanding representative and deserving of recognition.

William · 29 June 2023

★★★★★ 5/5

Google

Stephanie was great. She was able to answer all my questions quickly and easily and kept us updated on the process putting us at ease the whole time. From start to finish I felt satisfied with the level of service provided. Charlotte and Callum were also extremely helpful and provided a great service.

Sadia · 18 June 2020

★★★★★ 5/5

Trustpilot

Shout out to Jade Small

Can I just say how good Jade Small is at Romans in Taw Hill, no question is an issue for Jade, Jade will always go above and beyond to ensure your kept upto date with the progress of your issue, Jade will always answer her phone, Jade is very professional and a credit to Romans

Mark · 2 February 2024

★★★★★ 5/5

Trustpilot

Very smooth process to secure flat for Uni

Very smooth process to secure flat for my daughters final year at Bath Uni next year with her friend. very efficient , responsive and personable approach .would recommend. Thanks Amy as its not always like this!!

Paul · 20 February 2023

★★★★★ 1/5

Google

Put boards up when told not to, unable to follow rules or simple instructions.

Grant · 12 February 2026

★★★★★ 5/5

Google

Great experience in finding a suitable flat to rent in High Wycombe. Sophia was very helpful. Thank you.

Colin · 4 August 2025

★★★★★ 1/5

Google

Very poor service to me as a landlord, after 5 calls from my property manager and 4 calls from myself all with messages left on answer phones no one called back, these calls were to 3 different staff members in High Wycombe. Return of former tenant deposit delayed unnecessarily, 3 overcharges on landlord account for services not carried out or requested, when asked for refund romans asked to pay it back in 3 monthly installments, had to contact deposit registration to release deposit, sarcastic staff needs reviewing by senior management.

Nj · 18 June 2023

★★★★★ 5/5

Google

The whole team at Romans have been absolutely fantastic from beginning to end with the sale of my property. Emily, Sapphire and Stephanie from the branch have been nothing short of brilliant. Not only did they secure me an offer within 24 hours, they all call when they say they will, chase solicitors before I had a chance to ask, and are generally just so lovely to deal with no matter how busy they are. James my move manager from head office was also fantastic in getting answers and chasing solicitors, and always promptly answered my emails. Using Romans was the best decision I made in the whole selling process, I really feel like they went above and beyond to make my sale happen as quickly as possible.

Christina · 18 June 2023

★★★★★ 5/5

Trustpilot

Amy Southby-Forward has been…

Amy Southby-Forward has been outstanding. Professional, superbly efficient , friendly, objective and always available for advice . My flat was let within two weeks of initial consultation. Amazing! Her colleagues Saffron Willmott and Hettie Dewing both very effective and efficient added to the Romans Bath experience. I can’t thank you all enough.

Torben · 29 March 2024

★★★★★ 5/5

Trustpilot

I have had a great experience and first…

I have had a great experience and first class services thanks to Romans Reading Property manager Jessica Phillips…Jessica Phillips professionalism is top notch…she possesses an excellent spoken and written communication skills and always provides useful, great and fast response and solutions to any queries I have which is amazing..thank you Jess for your excellent services

Satisfied · 25 January 2024

★★★★★ 1/5

Google

Definitely not recommend Romans’ in highwycombe branch. Very unprofessional staff especially Stephanine who tricked us very smartly and sold the property to someone else whilst our offer being accepted as well. Our mortgage and everything was ready when she emailed and rejected everything. Very disappointing Shame Don’t waste your valuable time by going with Romans

Nariman · 19 June 2019

★★★★★ 5/5

Google

My family and I are so pleased to have chosen Romans. We thank Lewis for all the help he's given us and working none stop in getting us into our new home. The process was very fast and effective. Thanks again Romans

Vannika · 18 June 2022

★★★★★ 5/5

Trustpilot

5 starts for Stephanie and James

Stephanie and James made the process easy and were always available to answer any questions or contact the vendors to keep things moving. Even when an issue came up which wasn’t down to them, they did everything they could to resolve it in a timely manner. If I come to sell my property, I will do it through the Romans team.

Alistair · 3 September 2023

★★★★★ 5/5

Trustpilot

The Professionals!

I actually chose Romans to sell my property as the property I am looking to purchase is also through them and I thought it made sense, although had to negotiate a better rate in comparison to other Estate Agents. I have to say to date I have been impressed with the service received, the organisation seems very professional and there were a couple of things that I thought were excellent ideas such as having the Sales Team come round and see my house, meet me and ask any questions plus I could point out what I thought were the key selling points for my house. Having a professional photographer was also another nice touch and I hope that his skills help to sell my property! I found Jack Barton to be very professional and also liked that there was no pressure, I explained my current situation and he assured me that if I wasn't able to secure the right property I could withdraw from Sale.

Jacmar · 12 June 2023

★★★★★ 5/5

Trustpilot

Fantastic service from Farnham Branch

Fantastic service from Farnham Branch. Staff really helpful, efficient and professional. I would definitely recommend for selling a property. Special thanks to Hannah, Luke and Jack on helping me so much through what was a very stressful time.

Joanne · 25 November 2022

★★★★★ 1/5

Trustpilot

Zero stars to be clear

Zero stars to be clear. Basingstoke branch didn't leave us impressed at all. Handful of viewings with little feedback, no click through stats despite being told wed receive them. Sent numerous correspondence which was ignored but they blamed each other. You deal with a branch manager for 5 minutes then a lot of inexperienced staff who I doubt have ever bought a house.

Carl · 26 June 2024

★★★★★ 2/5

Google

Landlords: if you wish for your property to be well-maintained and communication to be effective simply avoid Romans and KEEP ALL OF YOUR COMMUNICATION IN WRITING. The only reason this review has 2 stars instead of 1 is solely due to the impeccable service we received from Luke and John from High Wycombe branch: professional, efficient and reliable. We are tenants since June 2020. From the moment we moved into our property and we were passed onto the Property Management team the customer service and duty of care is non-existent. In our 10 years+ as a tenants we never imagined having to contact The Property Ombudsman and a Council to address health and safety issues which are damaging the property and our health. We didn’t have hot water when we moved in and for more than a month, to which the Property Manager advised we can use a kettle as an interim shower/bath solution. The bathroom does not have ventilation or window, black mould and damp in the bedroom, water marks on ceiling and walls, to the point where our duvets are damp and mouldy, despite dehumidifiers and aerating the bedroom everyday morning. At the time of the viewing these were not visible at all and due to COVID we could not touch or inspect the house properly either. Inventory report show damaged and mouldy kitchen cabinets, and grease stove. Mouldy covered in black gunk shower-head and bathtub, mould and water damage on bedroom walls, broken blinds in the living room and bedrooms, which also do not shut so we have no privacy.and nothing was done to address these prior to new tenants moving. We outlined all of this to the Property Manager since week 1 in writing, attaching photos of damages as we did not possess a inventory report back then. No updates or resolutions followed up. However we simply get rude replies, when we even get a reply. We since asked the Property Manager for the complaint procedure and the landlady's contact details. Requested these a total of 6 times now in a period of 3 weeks. The only reply we received was today (19 August) "Do you have a working extractor or ventilation in the bathroom and also, are you using the tumble drier inside the house?", unprofessional after numerous emails stating the lack of ventilation for a month. There is no justification for this lack of duty of care and to be ignored like this when we have been nothing but good tenants who want to take care of this property. I have never lived in a property in this state and I doubt the landlord is being communicated to regarding these, as no landlord would be happy with a house in this state especially when the tenants are offering to help with costs around handy work.NegativeResponsiveness, Professionalism

Ana · 18 June 2021

★★★★★ 5/5

Trustpilot

Mandy Tann is an excellent and a very professional Manager l.

Mandy Tann has been excellent in whatever she does in managing our property in Chineham. She is very well organised, prompt and handles the matters in a very professional manner. She is very courteous, polite and always willing to help.

N · 24 August 2022

★★★★★ 5/5

Trustpilot

Thank you Kerry!

After a absolute nightmare with 2 other companies romans was a absolute breeze with me renting my first property. Thank you so much Kerry for making me feel so comfortable with the whole experience and being so lovely!

Emily · 10 November 2022

★★★★★ 5/5

Trustpilot

Aston is such lovely person

Aston is such lovely person. Her visit was so professional, she get along well with my little son, she made him laugh! Her visit was so quick, didn’t even noticed and she was done with our 6 months property check.

Kinga · 22 August 2022

★★★★★ 5/5

Trustpilot

Great Service

I’ve been with romans now for about 2 years, and it’s been a breeze especially Kimberley Jones , who’s always quick to respond to my emails, and handle any issues I have. She’s amazing and it’s been an exceptional service. Thanks Kimberley.

Olere · 17 May 2022