JNP Estate Agents High Wycombe reviews

★★★★★ 1/5

Google

Rented a property with these guys. Should've read the reviews before ever approaching this company. After leaving the property, I was charged over £450 for absolutely ridiculous. menial expenses that have no validity to them. Am currently in the process of arguing and disputing the charges but I can see they have done this before and not many people have had luck in getting the money returned so I'm not holding my breath. These guys are rude and don't care about their tenants. Not impressed with money being taken for no reason. Am recommending that everyone stay away unless they want to be ripped off. For the icing on the cake - I was in the property only 1 year and 10 months and for 6 months of it I didn't have hot water! Let me repeat - NO HOT WATER!! That's why I had to leave, and then to be charged extra is laughable. I should charge them for 6 month's worth of cold showers and aggro.

Archana · 22 April 2020

★★★★★ 5/5

Google

Excellent service from all the team at JNP right from my initial chat with Mark several months ago, through Steve visiting to take the photos and more recently Caroline handling the viewings and all the post offer dealings. We're so pleased we chose you to sell our property, you had it under offer in less than a week after it had previously been listed with another agent for months and have been thoroughly professional throughout the whole process. Thank you!

Lindsey · 22 April 2020

★★★★★ 5/5

Google

We had the pleasure of meeting Mark Prior who came to value our house and put our house on the market , he could not have been more helpful, he was there either by email or phone to offer us advice, and help make what is normally a stressful time, a lot less stressful! Everyone we have spoken to or met at JNP High Wycombe have been very friendly, thanks guys!!! Would to recommend them to anyone we know who is looking to move in the future.

Denise · 22 April 2020

★★★★★ 5/5

Google

Massive thanks to JNP high wycombe for support and fantastic service throughout my buying process.

Md · 16 March 2024

★★★★★ 5/5

Google

Had a good experience with JNP in purchasing my first home and the team was kind enough to guide me through the process. I am thankful to Martin and Jan

Ella · 6 February 2023

★★★★★ 5/5

Google

Lisa and Caroline worked tirelessly for us; when our first sale fell through the day before planned exchange, they both jumped on to it and had additional viewings arranged within 24 hours. Great service and indeed my best experience with an estate agent.

Ross · 22 April 2021

★★★★★ 5/5

Google

Friendly staff. Very responsive to email and phone. Works hard to get your property sold. Great property pictures too. Mat Plocharski - Valuer has made our experience with JNP first class. Would highly recommend him at JNP.

Amanda · 22 April 2022

★★★★★ 5/5

Google

I have used JNP to buy and sell my property and both times they have been extremely helpful and supportive in both processes. I had the pleasure of working with Caroline Dowdy who supported me through both processes, kept me fully up to date and provided great customer service.

Lauren · 22 April 2019

★★★★★ 5/5

Google

Still in the process of selling my flat but up to now the service has been great.. all staff are helpful and do there best to help. I have had regular updates …

ASAXS · 8 October 2022

★★★★★ 5/5

Google

Excellent team! I've used them twice (buying and selling the same property), and their commitment has been absolutely top notch. When buying, I felt that I had someone who was going to be really honest with me about what was in my price range, and not waste my time with properties that would end up way above my budget. While selling, we had an honest discussion about the market, the value of the property, and how they were going to maximise my price. I felt informed every step of the way, and the team really made me feel important. Thanks especially to Martin who held my hand all the way through and always made sure I was up to date with what was going on. Definitely recommend!

Sam · 22 April 2019

★★★★★ 5/5

Google

We've just exchanged contracts on our High Wycombe house (completion imminent!), and Lisa of JNP's been wonderfully helpful throughout. …

Ian · 8 October 2023

★★★★★ 5/5

Google

I would like to thank the staff of JNP for their service in the process of selling our house. …

Elizabeth · 8 October 2023

★★★★★ 5/5

Google

Excellent support and service from all the team. House buying and selling can be very challenging at times and Greame did a fantastic job at keeping our chain together with regular updates and sound, logical advice. Having JNP acting on my behalf certainly helped keep the stress levels down.

Andrew · 22 April 2018

★★★★★ 5/5

Google

Friendly, fast and efficient service. Given the speed of the market at the moment anythign less just wouldn't work. On sale Friday, sold STC by the following Thursday.

Mike · 6 February 2023

★★★★★ 5/5

Google

JNP made the process pain free and relaxed. They kept me up to date all the way through. A pleasure doing business with the Team.

Michael · 22 April 2023

★★★★★ 1/5

Google

Just to be clear, this is a review regarding JNP Lettings. Over the 8 years of renting across the country I have not had such a bad tenancy experience. From the moment we moved in we've had to chase them for every little thing. Felt like we did their job for them. The team is highly under qualified and poorly trained but most of all - they do not care about you. If you are renting with them, check your tenants rights as they won't follow theirs. We spent a year being treated like second class citizens and we do not wish this to anyone. It was a stressful and unpleasant year. Quick advise to JNP staff - don't work in customer service sector if you don't like or care about other people. Now that we are home owners, we will at no cost ever advertise with JNP and will make sure to share this with many people in the area.

Viltė · 22 April 2018

★★★★★ 1/5

Google

This estate agents are the worst I have ever dealt with. Not only are they horrendous at getting back to you during a difficult situation but they are incredibly rude. In the last year of my contract they have made every effort to make everything difficult for me and my family who lived in their property. Even on moving into the property they had not given the house a professional clean as promised and previous tenants had left items in the garden which they still hadn't moved by the end of our tenancy. We still have no idea how much they are taking off our deposit because there is constantly a break down in communication and they gave myself, my brother and my husband a horrendous review for our next estate agents claiming that 'we were appalling tenants' and that they needed to bring in pest control which is completely untrue. They didn't even allow us to make sure the house was professionally cleaned at check out, even with us asking if we could even pay for an extra days rent to make this possible. I have never been so outraged or upset with an estate agents in my life and they have done nothing but make our lives a misery. Please do not use them, it will give you more stress than you've bargained for.

Sophie · 22 April 2018

★★★★★ 1/5

Google

Agree with Luke and Sophie. I wish I have read about the reviews last year before renting with them. Never had so much stress living anywhere, and I have always been very careful looking after the properties as much as I can. This is the worst experience we have had with any company. If you are reading this review, please make sure you avoid them. When I have some time I will write down the details about our experience. I wish I can at least save somebody from repeating what we have been through.

Ying · 22 April 2018

★★★★★ 5/5

Google

As consumers, it is all too easy to be negative, to criticize, to demand absolute perfection and even beyond in every respect from our service providers when it benefits our own self interests. For some, this is even knowingly to the detriment of others. For letting agents that need to serve both the tenants and landlords interests in equal measure, it is essential that they shall be capable of exercising the required duty of care fairly and judiciously to all concerned parties at all times. In this context, I commend the JNP Letting’s team for their positive endeavors towards this goal. And in particular, their sincerity, integrity, attention to equality and dedication to respect the intricacies of the tenancies with due care, attention and safety awareness are most commendable. Their honesty to accept responsibility for any shortcomings and to proactively implement corrective actions as required to continuously improve upon their level of service from lessons learnt are also most refreshing and praiseworthy.

Wing · 22 April 2018

★★★★★ 5/5

Google

Every member of the team I have spoken with or had contact with at JNP have been great - very responsive, professional and patient. A big thank you in particular to Christina and Caroline!

Stephanie · 22 April 2022

★★★★★ 4/5

Google

Right from the start from the dealing with the sales people (mainly Mark Prior) and then the progression team (mainly Emma Cross) the sale of my flat was great. …

Jim · 8 October 2022

★★★★★ 5/5

Google

JNP were brilliant from start to finish. They sold quickly and the follow up service was really good. Would definitely recommend this company.

Marlene · 22 April 2023

★★★★★ 5/5

Google

Another local estate agent had let us down , but when we instructed JNP they did everything they said they would and more. Emma Cross pushed forward our sale by chasing both parties solicitors and …

Deborah · 8 October 2021

★★★★★ 5/5

Google

Steve and Caroline were great! From getting us sold after a handful of viewings and being there to help with all the processes afterwards! Thank you

David · 22 April 2020