Every review we hold for the High Wycombe office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleA shout out to Gesica, my property manager, who was very efficient and prompt in responding to my emails and requests. She handled everything very professionally and ensured I was kept updated throughout.
She portrayed excellent customer service.
I am very satisfied with the client/customer care of JNP. Having had used the services of another agency before, which was not good, I can recommend JNP very confidently.PositiveResponsiveness, Professionalism
Riz · 13 July 2022
Agent replied · 4 June 2024
Thank you for your review Riz. Gesica will be thrilled that you took the time to write a recommendation.
★★★★★ 5/5
GoogleWe have had property under management for close to 3 years now with JNP.
Working with Lloyd Buston and his team at JNP has been great. He is extremely proactive and goes the extra mile. …
Eugenie · 1 October 2024
Agent replied · 26 March 2024
Thank you Eugenie! We appreciate your feedback regarding improvements being needed and are thrilled that Lloyd has been able to facilitate this for you. We look forward to working together for many years to come.
★★★★★ 5/5
GoogleJanet at JNP High Wycombe has been extremely helpful throughout our property purchase following up every request and keeping us upto date.
Massive thanks to Jan and JNP, High Wycombe for support and fantastic service …
Nimesha · 30 September 2024
Agent replied · 23 April 2024
Thank you Nimesha! We're thrilled that Janet's communication helped you buy your property. Janet and the team will be delighted with your recommendation.
★★★★★ 5/5
GoogleNot the easiest transaction due to the buyer messing around, but many thanks to the Sales and Sales Progression teams for sticking with it and it all came good in the end
Tim · 16 April 2026
Agent replied · 18 April 2026
Thank you Tim! Selling property can be a very difficult process, for a variety of reasons, so we're glad that perseverance paid off!
★★★★★ 5/5
Googlevery professional, making the process as stress free as possible for us buying our first home, highly recommend Naz & the team at JNP
Paul · 16 March 2025
Agent replied · 3 January 2025
Thank you Paul! Naz and the team will be thrilled that they've helped make the process of buying your first home as stress free as possible! Wishing you many happy memories in your new home and thank you for choosing JNP.
★★★★★ 5/5
GoogleJan was lovely, very helpful. Whenever I needed any help, she would be there to offer assistance and ask any questions. Thank you Jan!
Nick · 16 March 2025
Agent replied · 3 January 2025
Thank you Nick! Jan will be over the moon with your review - she really does enjoy getting to know customers and helping to be part of such an important time.
★★★★★ 5/5
GoogleJust like to thank the whole team at JNP. Not technically their client but looked after us so well. Especially Martin, who helped us through the tricky early stages, and Jan for bringing everything together for exchange. Excellent work by everyone. Cheers Phil x.
Phil · 22 April 2024
Agent replied · 6 February 2024
Thank you Phil! Martin and Jan will be so pleased you took the time to leave a 5* review and we're delighted that their team work made the dream work!
★★★★★ 5/5
GoogleWe purchased our first home through JNP dealing with Martin Officer, the process from start to finish couldn’t have been better. As fist time buyers we had a lot of questions and Martin was brilliant at helping talk us through every step. I know that buying a house can be one of the most stressful things to do but I feel that the service we received helped make the whole process much easier. Martin provides us with weekly updates on the progress and chased the solicitors on our behalf. Would definitely recommend! Thanks again!
Becky · 14 July 2019
Agent replied · 23 May 2024
Dear Becky, many thanks for your review. It is great to receive such positive feedback, especially when it is from a first time buyer. We will be sure to pass these lovely comments onto Martin.
★★★★★ 5/5
GoogleTop notch! I'm really pleased with the service so far. Mat came and valued my property. He really took time to discuss options and used research and other properties in the area to come up with a fair but generous valuation. The photos he …
Ben · 16 December 2025
Agent replied · 10 June 2025
Thank you for your updated review Ben! It really is about more than numbers for us - we are vested in our clients and their happiness. It can be such a stressful time and we're so pleased the whole team were able to look after you from … More
★★★★★ 5/5
GoogleWe purchased our first home through JNP dealing with Martin Officer, the process from start to finish couldn’t have been better. As fist time buyers we had a lot of questions and Martin was brilliant at helping talk us through every step. I know that buying a house can be one of the most stressful things to do but I feel that the service we received helped make the whole process much easier. Martin provides us with weekly updates on the progress and chased the solicitors on our behalf. Would definitely recommend! Thanks again!
Becky · 22 April 2019
Agent replied · 22 April 2026
Dear Becky, many thanks for your review. It is great to receive such positive feedback, especially when it is from a first time buyer. We will be sure to pass these lovely comments onto Martin.
★★★★★ 5/5
TrustpilotNatalie Proctor professional sercice
I have had dealings with Natalie Proctor from the high wycombe branch. I have found her communication amazing and her response to emails speedy.
She made the new tenancy agreement painless and was on hand to answer any questions I had! Thanks Natalie 👍🏻
Kate · 20 March 2024
Agent replied · 14 August 2024
Thank you so much for your kind words! We’re delighted to hear that Natalie provided you with such excellent service. Her dedication to clear communication and quick responses is something we take great pride in. We’re glad she was able to make the new tenancy agreement process smooth and hassle-free for you.
★★★★★ 5/5
GoogleSpoke to naz very professional young man recommended Hardip who spoke lengths about the options for remortgage, Hardip was very knowledgeable and his advise was genuinely refreshing and helped me navigate the maze of mortgages. Will definitely be coming back 😀 …
Mohammed · 22 April 2024
Agent replied · 6 February 2024
Thank you for your review Mohammed! We're so pleased that both Naz and Hardip were able to help you, and that Hardip in particular was able to help you navigate mortgages.
★★★★★ 5/5
GoogleWhat can I say that will show the appreciation both my husband and I feel for the way JNP have been throughout the process of selling our house.
All the staff we came into contact with were both professional and knowledgeable , really caring about us as people. This means a lot when you are doing something so personal as selling your home.
Our grateful thanks go especially to Steve James for all his help and understanding in guiding us through to a satisfactory conclusion,nothing was too much trouble for him.
Thank you
Steve and staff
Pam & Bryan Walker.
Pamela · 22 April 2018
Agent replied · 6 February 2024
Thank you for your review Pamela. We will pass your comments onto Steve and we are pleased you had such a positive experience.
★★★★★ 5/5
GoogleWe have sold our house through JNP, bought through JNP using David Yates (financial advisor) based out of JNP and using their solicitors for conveyancing. Everything is going really well, we have been dealing with Steve, Mark and Caroline all of which have been so helpful and replying to emails and phone calls very quickly. Would highly recommend.
And big shout out to David Yates who made miracles happen with our finances.
The conveyancing team have a system called eway so you can track everything that is going on, download documents etc. Really good and would highly recommend
Darren · 22 April 2018
Agent replied · 6 February 2024
Thank you for your review Darren. We are pleased you have found the whole team so helpful and Dave was able to help you out so well.
★★★★★ 5/5
GoogleWe used JNP to sell a property in High Wycombe. Mat was prompt, attentive and professional. No problem recommending. Thanks
Tony · 25 March 2025
Agent replied · 27 March 2025
Thank you for your review Tony! Mat will be over the moon with your recommendation.
★★★★★ 4/5
GoogleNaz helped us through the offer process as first-time buyers and was clear, responsive and supportive throughout. As a local, he also shared really helpful insight about the area, which made a big difference. Great service with a smile.
Joshua · 21 January 2026
Agent replied · 22 January 2026
Thank you Joshua! Naz will be thrilled that his local knowledge, experience of the buying process and friendly nature helped guide you through your offer as a first time buyer.
★★★★★ 5/5
GoogleFantastic service throughout!
We initially dealt with Martin the estate agent who was lovely! He showed us around the home and knew everything about the property. He kept us informed and …
Sims · 30 September 2024
Agent replied · 16 March 2026
Thank you Saima! What a lovely review! Martin and Jan are thrilled that they helped you become property owners for the first time and we're so pleased that their knowledge and dedication to their customers shone through. Wishing you many happy memories in your new home.
★★★★★ 5/5
GoogleJust got a house through HNP high wycombe. Great service! Janet and the team were awesome through the entire process.
Husham · 16 March 2025
Agent replied · 14 December 2024
Thank you Husham! Janet and the team will be delighted that they were able to help you with the purchase of your house! Thank you for taking the time to leave a review.
★★★★★ 5/5
GoogleFinally, human estate agents! I was dreading dealing with estate agents for the sale of our home but Mark was a joy to work with. He not only helped to sell our house in record time but also found us the perfect new home. A huge thank you to the JNP team in High Wycombe who all made the experience much more enjoyable. They were very professional but above all were also human and lovely.
Joana · 22 April 2020
Agent replied · 6 February 2024
Dear Joanna, thank you for taking the time to leave a review. We always aim to be as helpful as possible and build the relationship that you have experienced with our team. We wish you every happiness in your new home.
★★★★★ 5/5
GoogleEveryone at JNP High Wycombe in sales and letting are very helpful and deal with issues promptly and professionally. For the one property we sold, special thanks go to Janet for moving the sale along smoothly and of course to Nathan for all the efforts made to make the sale happen.
Diana · 22 September 2025
Agent replied · 23 September 2025
Thank you Diana! We’re so pleased to hear that Janet helped move your sale along smoothly and that Nathan’s efforts made a real difference in achieving the result. Thank you for choosing JNP 💛 …
★★★★★ 5/5
GoogleDavid Bacchus has been my go to at JNP, he’s so helpful and supportive, and worked hard at getting me into my new rental property as soon as possible as I was in a rush. I’ve had some issues with the landlord of my rental property and David …
Andrei · 8 October 2023
Agent replied · 23 May 2024
Thank you for your review Andrei. We're so pleased that David and the team were able to help you with your rental.
★★★★★ 5/5
GoogleNaz was very knowledgeable and helpful start to finish. Couldn't have asked for a better agent. Thanks!
Spencer · 11 April 2025
Agent replied · 15 April 2025
Thank you Spencer! Naz will be delighted that you have taken the time to leave a 5⭐ review!
★★★★★ 1/5
TrustpilotCrooks
Crooks. As others have said - be prepared to go to court or at least DPS. Landlord tried to reclaim an unreasonable amount of the deposit (almost all of it) due to damages that were the landlord's responsibility and blemishes that were already present upon the start of the tenancy. Throughout, JNP were unhelpful - very rarely responding to reported damage. I would constantly have to chase JNP to get anything done. Be particularly cautious renting from JNP in High Wycombe. They backed up the landlord to the end (who is a known criminal). Luckily DPS are ethical and I got almost my entire deposit back. I would not recommend anyone to rent with JNP in High Wycombe, or to rent any properly owned by Ludlow Land, or the building Liverpool Victoria House. Extremely unethical practice, relying on beaten down and tired tenants to not fight their ridiculous claims.
James · 5 September 2024
Agent replied · 11 May 2026
Thank you for your review James. We’re sorry to hear that you have not been satisfied with the service you have received from us. I believe you have subsequently spoken to Ella Thornton, Senior Asset Manager, regarding your complaint. With regards to your deposit, the Landlord has strictly followed the arbitration process set by the deposit protection scheme.
★★★★★ 5/5
GoogleThe JNP team have been excellent.
There were brilliant photos, write up for the sales step. A buyer was quickly secured. The JNP Progress team then diligently pushed the sale through the process. I am very pleased with the whole service provided and the positive outcome! I strongly recommend JNP. Thank you again to the whole team!
Wendy · 6 February 2023
Agent replied · 6 February 2024
Thank you for your review Wendy. It really is a team effort from start to finish and they'll be delighted with your recommendation.
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