Trusted Agent profile · High Street
★★★★★
137 reviews across 2 platforms
10 Central Parade, High Street, SE20 7TN
Property World Penge's office in High Street, at 10 Central Parade, is rated 4.1 out of 5 across 137 reviews on two platforms, including 112 Google reviews rated 4.3.
Every review we hold for the High Street office, from every platform, shown as written. First names only.
5/5
GoogleAs a first-time landlord who inherited a property, I wasn't sure how to start letting it out. I chose Property World and was really impressed. They were very professional throughout the entire process, always providing clear and honest information about how everything works. They managed everything efficiently, making sure the process was timely and well-organized. Jane, in particular, was fantastic. I highly recommend Property World to anyone new to renting out a property.
1/5
TrustpilotAgent tried to bully us into selling property with them.
Was getting ready to sell our property. Asked Richard one of the owners of Property World advice and he suggested to get works done. As the flat was empty, I asked him to monitor the works periodically. A couple of weeks before the job was due to be finished, Richard tells me everything is fine, just a couple more weeks work left. Turned out the contractor botched seriously the job - so badly that I had to get another one to redo all the stuff and ended up having to pay twice for the job. Decided I could not rely on Property World and decided not to sign the contract to sell. They had keys to the flat so blackmailed me to pay for the photos that turned out they had never taken plus the time they spent on inspecting the property otherwise they would not give the keys back.Richard's brother tried to act the heavy on the phone with abusive language and threats. Read other reviews on this site and take heed!
5/5
GoogleJane helped so much through each and every process, made sure we were happy with everything and put herself out to go above and beyond Highly recommend Property World services and would now only ever use them 👍 …
1/5
GoogleAbsolute waste of time. We viewed a property and expressed our terms. The agent called the following day claiming that the landlord agreed on our terms. We declined all other properties that we viewed for this agent's word. The following day we received a phone call saying that landlord has changed his mind etc... and I also realised that whatever we wanted didn't pass to the landlord. Do not waste your time. Once I placed this review, I received a phone call immediately. My advice to you as a lawyer is to get the landlords to sign a piece of paper expressing their acceptance of terms and that until all of the credit checks are completed, the property cannot be rented to someone else. Next time, make sure that you pass the customer's terms to the landlord.
Emir, I have just called you and we have discussed the issue personally but as agreed, I am also now responding to your review in writing. I understand and accept the situation has been frustrating and I share your frustration too. As an agent we are in the middle and are dependent upon the actions, decisions and behaviour of both landlords and tenants. All we can do is act with the highest standards of professional integrity and honesty at all times. We believe we do, but sometimes things are out of our control which can lead to disappointing situations. No matter how transparent we are, bad news is bad news and may cause upset. In this situation, you viewed a property with us and expressed an interest verbally setting out your terms. We spoke to the landlord, gave him your terms and he verbally agreed. The next day he called to say he had changed his mind and we relayed this to you immediately. There was at this stage no written agreement or written confirmation from either side, nor was there any financial commitment on your part. We relayed the landlords change of heart as soon we could in order to cause as little disruption to you as possible and to give you the opportunity to pursue the other flat you said you were interested in. We are sorry things didn’t work out with this flat. Following our chat, Propertyworld is still committed to trying to find you a property and will send you the details of anything that matches your requirements. We will do all we can to try and aid your search. Daniel Crowley, Director
1/5
GoogleBad customer service without manners and very rude the woman who answer the phone is very rude with an orribile attitude that didn’t help me at all to find an apartment. No good unorganized unprofessional employees after my orribile experience won’t recommend for sure ! They are Better agencies with better customer service as well for sure !…
We are very sorry that you felt you received bad service, as we always strive to give great customer service. Please feel free to contact me directly to see how we can assist you. please email richard@propertyworlduk.net Richard Crowley Director
5/5
GoogleJason at Property World made our first home purchase smooth and stress-free. Supportive, responsive, and genuinely helpful throughout. A fantastic experience from start to finish - highly recommend.
2/5
Google50% of the people who work here, they are fantastic the other 50% are horrible, you will only have to hope to be lucky, but on the other hand it is a bit like that everywhere. What matters is the administration, some managers want to help and they are friendly but the super advisors ... better to deal with snakes! fortunately I'm not their tenant, I just assisted a lot of friends and relatives.
Dear EsErEm I would like to discuss your review with you. It is not clear from the review how you have had involvement with Propertyworld, or as you say, you have “assisted a lot of friends and relatives”. Can you provide any further information on your involvement, details on who or which property? You refer to “super advisors”, this makes no sense to me. None of our people have jobs titles that are remotely similar to this. We have had a number of fake reviews which are intended to damage our reputation. If this is a genuine review please do get in touch to discuss your concerns as I would be keen to understand more. Thank you Richard Crowley Director Propertyworld
5/5
GoogleGreat service and great staff. I have just bought a flat in south London through Property World and I am happy to say we got the sale over just before Christmas. This was in part thanks to the very kind and hard working staff at Property …
1/5
GoogleI saw some comments about racism, it happened to me too, first thing they ask med me, "where are you from, weren't you born in the uk?" what does it matter to them? I'm legal in this country, I have all my documents in days, who was born in this country has an advantage? irony, a country driven by immigrants That's it
I believe this review has been left as part of an orchestrated campaign by someone who felt aggrieved at not being able to view a house we listed for rent. I believe it is entirely false. But in the spirit of openness….. I can not comment directly on an alleged conversation other than to say that the accusation of discrimination is entirely wrong, profoundly unfair and insulting to me, my brother (who’s wife is African) the business I run and my mixed gender, multi racial and mixed nationality team of employees. We treat every person the same and believe every person is the same. If you were asked that question, have you considered that the person you were speaking to was simply interested in where you were from? Interested in finding more out about you or were making notes to consider later as part of their job, such as the right of rent checks we have to perform to comply legally. I personally speak to something like a hundred people a day and generally the conversations are all the same.. “what property would you like to view?”, “when do you want to move?”, “who is the property for?” and because of this I often ask questions that you wouldn’t ordinarily expect to relieve the monotony, such as when someone tells me what they do ..” do you enjoy it?” “is it a fun way to earn a living?” or if someone is from somewhere I have not been to “what’s it like a place to live?”, “how does it compare to England?”. We often see what we’re looking for and usually the truth is much simpler and much nicer.
5/5
GoogleLorna Williamson,the Finance Manager at Property World in Penge is a brilliant member of staff who always keeps us up to date with rentals and responds to any queries immediately when asked!
1/5
TrustpilotAbsolutely terrible agency ever
Absolutely terrible agency ever. They never come back to you, no answer at all on emails. The responsible person is never there either working from home, or is not in the office, or is off sick but never there.
5/5
TrustpilotI dealt with Anzel
I dealt with Anzel. All i can say is she is awesome, a very valuable asset to the company. She was very helpful and went above and beyond for me so a big Thank you to her.
5/5
TrustpilotI really thankful to Jane for all her…
I really thankful to Jane for all her help during our move in. She supported us during all process, explained everything patiently. I highly recommend Property World
5/5
GoogleQuick and professional service from the viewing by Caroline and property management by Jane Weremiuk - I felt very supported throughout the process, my requests were considered and favourably presented to the landlord. Updates and …
5/5
TrustpilotAn opinion tenant of Property World…
I have been a tenant of Property World agency for almost 8years.I feel lucky to have met them.
5/5
GoogleAn amazing experience with Property world. We secured our rental with the help of Caroline and Andrea who have provided a seamless and amazing service. With a fast paced and competitive rental market Property world have stood out in …
1/5
TrustpilotAwful experience
Awful experience. I had booked a viewing of a flat and they cancelled half an hour before it should happen saying that they will call to rearrange. They never called again and the offer disappeared from the website. I'm actually glad that I won't rent from them if they treat customers this way. I definitely agree with the negative reviews.
2/5
GoogleOur personal experience of property world was indirect. Our purchaser was selling through them. My experience and that of others in the chain was poor and others in the industry cited it as “dreadful’. We were ALL spoken to rudely, when spoken to at all, and there was very little empathy, professionalism or effort. The main focus was on us all listening to their circumstances. I was told several times that they didn’t have to deal with things and I shouldn’t get involved! I really wouldn’t have wanted to get involved but had little choice given that their focus was not on customer service, selling houses or being truly helpful. Eventually it was resolved but again only after personal intervention. In short there are many other better local estate agents out there. Avoid!NegativeProfessionalism
5/5
GoogleReally good service, friendly and easy to get in touch with. I had an amazing service from Jane. Overall I would recommend again.
5/5
GoogleReally good service throughout me buying my first flat. Always really helpful and friendly, putting me at ease and communicating well between myself and buyer. Dan was always quick to respond, I would definitely use property world again, very good estate agents. Thank you
1/5
GoogleI don't recommend this agency, they are racist, they don't like immigrants, they want to rent houses only to ENGLISH family, first question they asked me, "are you English family?" , i said no, and they said "i'll cal you back, and never answer my calls back
I believe you are the woman I spoke to earlier in the week who accused us of racism because we told you the house you wanted to view had been let. I can only reiterate what I tried to tell you then, which is …….when you called Monday the house had already been viewed by multiple people, when you called back, we had received two offers from people who had viewed on Saturday and our landlord had accepted one of these offers. Your failure to view the house was simply a question of timing and nothing more. The accusation of discrimination is entirely wrong, profoundly unfair and insulting to me, my brother (who’s wife is African) the business I run and my mixed gender, multi racial and mixed nationality team of employees. I am appalled you would think this and upset you have chosen to leave this review and orchestrate the other review I believe you are responsible for.
1/5
TrustpilotExploitative grifters.
2/5
GoogleBrilliant when we moved in, but now that we've been priced out of our flat by a rent increase, Propertyworld are charging us for 'damage' to the flat that never existed, and were unprofessional about arranging viewings while we still lived at the property. So frustrating and disappointing.
1/5
GoogleNot so good in our experience! Called to book a valuation. Had to call twice as no one bothers to call you back. Once appointment confirmed, Sales person turns up and No face mask worn on valuation, did not fully enter the property, was sullen and unprofessional. Said they would send their underestimated value by email, needless to say they did not. They were + 10% lower than 4 other agents! Never heard from them again. Would not recommend.NegativeResponsiveness, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Property World Penge's High Street office has 137 reviews across two platforms: 112 on Google, 25 on Trustpilot.
Property World Penge London is rated 4.1 out of 5 across all 137 reviews, and 4.3 out of 5 on Google from 112 reviews.
Property World Penge London, 10 Central Parade, High Street, SE20 7TN.
