Trusted Agent profile · High Street
★★★★★
137 reviews across 2 platforms
10 Central Parade, High Street, SE20 7TN
Property World Penge's office in High Street, at 10 Central Parade, is rated 4.1 out of 5 across 137 reviews on two platforms, including 112 Google reviews rated 4.3.
Every review we hold for the High Street office, from every platform, shown as written. First names only.
5/5
GoogleRecently bought my first flat and no doubt that going with a smaller agency rather than with a bigger one is much better. Jason was amazing from first viewing to handing over the keys to me upon completion. The process had its ups and downs as usual, with vendors that were not easy to deal with, so I really appreciated the help that Jason could bring onto the table to get this process through the line in just 4 months from offer being placed to getting my keys.
5/5
GoogleWe recently bought our house through Propertyworld, and while the process had its ups and downs, Jason Ramsarran was absolutely key in getting it over the line. He was professional, approachable, and always proactive in keeping things moving. Jason kept us updated, chased when needed, and gave us real confidence throughout. His calm, reassuring manner made what could have been a very stressful experience so much easier. We’re now happily in our new home and very grateful to Jason for all his hard work. Would definitely recommend him and the team at Propertyworld.
5/5
GoogleI was very impressed with their service. They offered great value for money, providing top-notch service that was worth every penny. The contracts were clear and easy to understand, which made the whole process stress-free. Jane, helped us a lot. She was incredibly efficient, handling everything in a timely and organized manner. Jane made the entire experience smooth and hassle-free. I highly recommend this estate agent to anyone looking to let their property.
Thank you so much Inna!
1/5
TrustpilotThis place is dodgy as hell
This place is dodgy as hell. For 6 years I was a tenant in a property "managed" by Propertyworld. At the start of the tenancy it was fine but as the years progressed the service got worse and worse. Our property manager would randomly disappear for months on end, at one point someone on the phone implied he had passed away, only for him to re-emerge months later?! We were never informed of his absences or passed over to other property managers during the interim. We had multiple leaks from the property upstairs, it took OVER A YEAR for them to send someone to look at it, who stated "it's not a leak", despite the fact that water had poured through the hole in the ceiling and ruined my wardrobe and my clothes. There were other structural issues, mould issues and rotting kitchen and bathroom cupboards that were left unactioned 14 months since reporting, and had still not been actioned when we left. When we chased, they told us to "bear with them".
4/5
TrustpilotResponsive POC - Leyla.
It is great to finally have a point of contact Property Manager that has proven very responsive and solution driven. Thanks Leyla for all your help to-date and I look forward to that continuing!
5/5
GoogleKlaudia has been managing my property in south east London and I am very happy so far. She is very responsive and it feels reassuring to know the property is in good hands.
5/5
GoogleProperty World is a fantastic and professional estate agency that I would happily recommend. What really makes the difference are the people, especially Jane Weremiuk and Lorna Williamson. Thank you, girls, for your professionalism and support throughout!
5/5
GoogleI'm a landlord and have rented out rooms through Property World. Their service works very well. Having dealt with Caroline showing clients the rooms and Klaudia dealing with the contract side with the client and me, the process was all very painless. I highly recommend Property World as an agency.
5/5
GoogleI've been living in my property managed by Propertyworld for about a year now, and I've had a great experience with them. Recently, I had an issue with the boiler, which could have been a major inconvenience, but my property manager handled it swiftly and efficiently. The problem was resolved in no time, and I really appreciated how smoothly everything was sorted out. Every time I've had to contact Propertyworld, the communication has been polite, professional, and prompt. They truly care about making sure everything runs smoothly for their tenants. A special thank you to Jane, who has been incredibly helpful throughout my time here. Her dedication and support have really made a difference. Thank you, Jane! Highly recommend Propertyworld for their excellent service!
5/5
GoogleI've been working with Propertyworld for over 3 years now, and I couldn't be more pleased with their service. Since partnering with them, my tenants have only changed once, and the transition was seamless, with just a week of void period between tenancies. Their handling of the moving process was incredibly smooth, taking all the stress off my shoulders. Propertyworld also conducts regular property inspections, which gives me peace of mind knowing my property is in good hands and being well looked after. A special thank you to Jane for her patience and consistent help throughout, her support has been invaluable! Highly recommend Propertyworld for anyone looking for reliable property management.
5/5
GoogleI recently worked with an estate agent and was very happy with their service. They really knew the local real estate market well and recommended great properties. They were always clear and honest about everything, making sure I understood each step. I especially want to mention Jane, who helped us a lot. Her customer service was excellent. Jane was friendly, supportive, and always ready to answer our questions. She made the whole process smooth and pleasant. I highly recommend this estate agent for anyone looking to buy or sell a property.
5/5
TrustpilotHuge thank you to Leyla,who went above…
Huge thank you to Leyla,who went above and beyond. Negociating with a neighbour to enable access for a roof repair. She really made a very tricky situation work for all parties.
5/5
TrustpilotPropertyworld
Leyla from Propertyworld has been extremely helpful, replying promptly to our enquiries. Thank you very much, and best of luck, it's been a pleasure working with you!
5/5
GoogleWe had a fantastic experience with Property World and particularly Jane. She was super responsive and always keen to let us know what was happening at each stage of the process. We're incredibly grateful and happy in our new home!
5/5
GoogleWe recently completed the purchase of our new home in Penge, and we couldn’t be happier with the process, thanks in large part to the service provided by Jason at Propertyworld. Jason really went the extra mile in providing information about the property, facilitating viewings and supporting us through the purchase process. He answered our many questions, always responding promptly and with clear, detailed information. He also helped facilitate communication with the vendor. Buying a home can be stressful, but Jason helped make the experience genuinely positive. We would not hesitate to recommend him to anyone looking to buy in the area. Thank you, Jason!
5/5
TrustpilotJane and the team have been fantastic…
Jane and the team have been fantastic since we moved our properties, the service has been excellent and thoroughly recommend property world to manage your rental properties .
1/5
GoogleUpdate: Thank you for responding to my review. The problem is not whether or not I get accepted by the landlord, but the lack of feedback and follow up from your company. The comment on my personal situation, such as how I am "relatively new to the UK and at the time, not working" is also not that relevant. The focus is on how I wasted my precious time on viewings after which the agent just ghosted me. For your information, I have offered to pay rent upfront, given that I am not working full time at the moment. So, this will not necessarily put me in a disadvantage compared to other applicants. But again, the discussion is not on how strong or weak my position is as a candidate, but the lack of response from your agents. Yes, I am thankful that you waited for me for 30 min to do the viewing. But the viewing is in fact futile in retrospect, because no one followed up. If you are not interested in taking me as a potential applicant, then please say so, and don't tell me to submit my application and pay the holding deposit as it is "first come, first served". Anyway, thank you for getting back to me here on this platform and I do wish that your company could improve your service in the future. Original review: The service this company offers is poor and unresponsive. The viewings were arranged promptly, but there was NO follow up afterwards whatsoever. In fact, after the viewing, I was told by the director Richard to place an offer through email with my details if I was interested. I sent him an email within one hour having viewed the flat as I would like to pay the holding deposit. On the phone, Richard said he would go through my email and give me a response tomorrow morning. But, by tomorrow morning, there was no response. It was only a few days later when I did another viewing that I bumped into RIchard, and he told me the landlord needed more time to consider the various offers. He said he would let me know when he had updates. Unfortunately, it has been TWO WEEKS so far, and he has not responded to my email, or given me a follow up. The SAME sitation happened with another flat that I did a viewing through propertyworld. Again, after viewing, I was told that there were many people interested in the flat, and if I am interested, place an offer through email. AGAIN, NO FOLLOW UP AT ALL. Given the highly competitive and time sensitive nature of renting in London, with bidding wars everywhere and avaliability given to whoever who first pays the holding deposit, how could the letting agent not respond quickly, or in fact, not respond at all? If the landlord decides not to rent to me, please at least follow up and let me know? Overall, time wasted, and very frustrated with the lack of response and communication from the director of the company. If there is the problem of communication even in the viewing phase, if you do end up renting with propertyworld, and have problems with repairs in your flat, will the people at this company even follow up in a timely manner? I have my doubts. Fortunately, I have secured my place having found another letting agent company that is a lot more responsive, professional and communicative.
Samson I have replied to you directly and as I said I would, I am now responding to your review on this platform. I have apologised to you directly for the lack of feedback after you placed two offers with us. On the first, as I explained, the landlord took far longer than we had hoped to decide, but ultimately chose another person. On the second property we had 12 offers including yours. Again, the landlord preferred another candidate. I accept as a company we failed to keep you informed as we normally would. In a extremely competitive letting market, your position, being relatively new to the UK and at the time, not working, put you at a disadvantage when other applicants were in a stronger position. We did all we could to assist you, including waiting for you for over 30 minutes after our final viewing on one occasion because your train was delayed. I am pleased you have now managed to secure accommodation, I apologise again for the lack of feedback, and I wish you the best of the luck for the future. Richard Crowley
5/5
TrustpilotHuge thank you to Jane from Property…
Huge thank you to Jane from Property World for going above and beyond! Her professionalism, honesty, and calm approach made the whole process much easier than I ever expected.
5/5
GoogleI have a small property portfolio managed by Property World for a couple of years, and they have been excellent. They look after my properties very well and are always friendly and supportive. They offer great value for money. Jane has been amazing, managing everything in a timely and organized manner. I highly recommend Property World for anyone needing a reliable property management service.
5/5
TrustpilotI had an excellent experience with…
I had an excellent experience with properyworld. Separate thank you to Jane who support me during my move ins. She made everything feel smooth and straightforward.
5/5
TrustpilotEugenia made my life so much easier
Eugenia made my life so much easier. She is easy to reach, easy to communicate with. All jobs done very fast. Highly recommended
5/5
GoogleI have been a client of Propertyworld Penge for eight years. Being a family business, they give their clients more personalised service than the corporate agencies. They have found me very good tenants and managed the property well, making sure it stays in a good condition, while at the same time securing the market rent. I would particularly commend my agent Jane Weremuick in this regard.
1/5
GoogleHorrifying. I was a tenant for 6 years and they left our property to rot ignoring structural issues for 14+ months. During the 14+ month ignoring period they upped our rent by £300pcm with 1 months notice with no mention of fixing the damaged caused by leaks and subsidence. Avoid at all costs!!
Dear Leila I’m sorry to receive your post and that of your partner Fleur. I have replied at length to Fleur so wont repeat everything contained in my response to Fleur. … More
1/5
TrustpilotAvoid: Years of unresolved damp and unprofessional conduct
I had a very difficult experience with Property World regarding ongoing damp and mould that persisted throughout my tenancy. When I sought help from The Property Ombudsman, they unfortunately could only consider certain timeframes, meaning the majority of this multi-year issue could not be formally ruled upon.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Property World Penge's High Street office has 137 reviews across two platforms: 112 on Google, 25 on Trustpilot.
Property World Penge London is rated 4.1 out of 5 across all 137 reviews, and 4.3 out of 5 on Google from 112 reviews.
Property World Penge London, 10 Central Parade, High Street, SE20 7TN.
