Trusted Agent profile · High Peak
★★★★★
146 reviews across 3 platforms
1 High Street West, High Peak, SK13 8AL
Edward Mellor's office in High Peak, at 1 High Street West, is rated 2.7 out of 5 across 146 reviews on three platforms, including 5 Google reviews rated 4.8.
Every review we hold for the High Peak office, from every platform, shown as written. First names only.
5/5
TrustpilotExceptional Service from Start to Finish
I recently sold a property through Edward Mellor Auctions and couldn't be more pleased with the entire experience. From the initial valuation to the final sale (which went over the guide price!), the process was smooth, professional, and reassuring every step of the way.
5/5
TrustpilotEdwardmellor keep you informed every…
Edwardmellor keep you informed every step of the way from start to finish. They are always there if you have any questions or are unsure on certain things. Nothing is too much trouble for them.
5/5
TrustpilotRecommended!
Received great customer service throughout the process. Can't fault the team for their efforts with the initial valuation, good quality photos and video tour, and general correspondence. Despite the chain collapsing (through no fault of theirs), the team were quick to get our house back on the market and re-sold. We experienced a few hiccups towards the end of the process but Tracey at the Marple branch went above and beyond to get the sale over the line and we really appreciate the work put in. I can't speak for all branches, but would definitely recommend Edward Mellor for sales in the Marple/New-Mills area
5/5
TrustpilotThis is the best agents we have encountered
We have plenty of experience with estate agents because during the time we have been looking for the right house and our experience with estate agents has not been professional and some don’t even ring you back. We then met a young lady called Daisy. Omg what a contrast from what we had been used to. Any question we asked she was able to answer immediately and if she didn’t know she would find out and ring you back. She is a breathe of fresh air and has an old head on young shoulders.
1/5
TrustpilotThe worst estate agents on the street
The worst estate agents on the street, avoid at all costs!!! They lie about the value of your house just to get your business. I had to constantly push for the planning permission plans to be included on Rightmove and felt I was running the sale. They over valued it at £365k - £400k and then over a period of a 1.5 months forcefully tried to reduce it by £75k. They are incompetent and should not be in business. Absolutely useless time wasters!
5/5
TrustpilotEinar Perdomo
I had an appointment as a prospective seller with Einar Perdomo. He was extremely professional, polite and very knowledgeable. He answered all my questions and explained the process in an easy-to-understand way. I was impressed and would highly recommend his services.
1/5
TrustpilotThey had no clue about our transaction or completion. Awful service
We purchased a Property through Edward Mellor and would seriously consider doing so again. The agent did not provide any updates on the chain throughout the whole transaction. They couldn’t have been less interested in helping the transaction progress. We had to chase and ask for updates, but were constantly told they had no update for us.They never contacted our solicitor to check on our progress or if anything was needed.On the day of completion, we had confirmation of completion from our solicitor at 10:30. At 3pm we had still heard nothing from the agent about collecting our keys. We then rang the agent who had no idea about the completion that day and said they needed to call the seller to see if it had completed (despite the Sellers solicitors confirming the agent had been contacted in the morning to release keys)Frankly it was appalling service and I’m not too sure what they got paid for.
1/5
TrustpilotMarple branch, poor.
Marple branch: Agent knowingly withheld information during a purchase, admitted this on the phone just after the deadline had passed for them to not get their commission from their ‘recommended’ solicitors. They knew for 2 weeks that the vendor had decided not to sell, but made sure we had to pay their solicitors before they told us.Avoid purchasing or selling through these at all costs.
1/5
TrustpilotShockingly Bad.
They are our property managers for a house we let out.Shockingly bad.I assume the staff turnover is high because we have a different property manager every few months. Which results in things not being resolved and mistakes happening.I won't be using them again in the future.
Hi Rob,Thank you for sharing your thoughts with us. We genuinely value your feedback, and we're sorry to learn of your frustration with the management of your property. Please know that we take your concerns seriously.While your dedicated property manager, Sophie, is currently on maternity leave, we want to reassure you that we've taken all necessary measures to ensure a seamless transition. A thorough handover process has been conducted to ensure your property receives the attention it deserves.We’d like to emphasize that our commitment to the proper management of your property remains unwavering. Georgia has taken over the management of your property and is dedicated to addressing your needs. We are confident that her expertise and dedication will contribute to a more positive experience moving forward.Your satisfaction is our utmost priority, and we are here to provide you with the level of service you expect and deserve.If you have any further concerns or specific requests, please feel free to reach out to us at any time.Thank you for entrusting us with your property, and we look forward to delivering an improved experience for you.Best wishes,The EM Team
1/5
TrustpilotVery poor after sales service
Very poor after sales service. We and our buyer have had no contact from them since 16th Sept it is now 23rd Nov.
5/5
TrustpilotWell done Edward Mellor
Well Edward Mellor as done a grand job Einar perdomo and the team were great exceeded my expectations on the house sale what a great job they have all done thank you very much
1/5
TrustpilotUseless in most areas of dealing with…
Useless in most areas of dealing with them is easiest to describe them. Previously, when we'd had our home up for sale with them the actually forgot it was available when I made an anonymous enquiry after noticing my details were not displayed anywhere in their Gorton branch. Then when we went on to buy a property from same branch they told us we HAD to get a mortgage quote from themselves even though we'd secured a mortgage which we'd showed them but they refused putting our offer to the owner unless we went through gheir process. Thst smacked of wanting 2 bites at the same cherry to us so we visited the owner ourselves telling her she was probably missing out on offers. She was furious, we got the house but not because they did their job she was paying them to do. Swerve if you can, seriously.
1/5
TrustpilotUseless in most areas of dealing with…
Useless in most areas of dealing with them is easiest to describe them. Previously, when we'd had our home up for sale with them the actually forgot it was available when I made an anonymous enquiry after noticing my details were not displayed anywhere in their Gorton branch. Then when we went on to buy a property from same branch they told us we HAD to get a mortgage quote from themselves even though we'd secured a mortgage which we'd showed them but they refused putting our offer to the owner unless we went through gheir process. Thst smacked of wanting 2 bites at the same cherry to us so we visited the owner ourselves telling her she was probably missing out on offers. She was furious, we got the house but not because they did their job she was paying them to do. Swerve if you can, seriously.
5/5
TrustpilotUsed Edward Mellor stalybridge as a…
Used Edward Mellor stalybridge as a buyer, a woman named Stephanie was amazing! Helped me with every query and kept me updated the whole time! She ended up helping me more than the solicitor I was paying for! Can’t thank her and the team enough for going above and beyond
5/5
TrustpilotI sold my house through the Edgeley…
I sold my house through the Edgeley office, very pleased with the advice and communication. They asked questions about why I was selling and what was important to me and then we discussed the price and marketing ideas. They got it spot on, viewers within a few days and two offers right after that.The sales process took a while, but I can't blame Edward Mellor for that, they helped me along all the way.
1/5
TrustpilotStress fest 😪
I sold my house last year through Mellors to a developer they knew and had previously done business with,We quickly agreed on a price, but the sale was dragged out for over 5 months almost costing us the house we wanted to buy,The buyer of my house was aware we were coming to the end of our 6 month mortgage application, and used this to force me into renegotiating the price,This practice known as "gazundering" is punishable in Wales & Scotland by fines, but sadly not in England,Edward Mellors will likely deny any knowledge/complicity, but it felt they were working for the buyer, and not the seller throughout,They did nothing to help speed up the process or reduce the incredible stress we were put under,If you must sell via Mellors, avoid accepting offers from developers or cash buyers,Best avoiding them completely to be honest.
1/5
TrustpilotShocking company
Absolutely awful.My landlord used this company to manage my rental property and I had the worst experience with them. I have 2 children and another baby on the way and have a serious black mould problem in several rooms in my property including my children's room. When I initially brought the mould to their attention with pictures ect they instantly told me it’s a condensation issue without viewing or assessing it attal and that it’s essentially not their problem but after pushing the issue onto them further we later discovered it’s a roofing issue as I expected and still no action was taken for 5 whole months regardless of me calling and chasing up several times a week to resolve it. They have a complete lack of communication or care for their customers and are clearly only interested in collecting the rent.
1/5
TrustpilotRandom cold calling...
Haven't had any dealings with this company other than random phone calls, on calling back I got an answer machine "telling me I'd been looking on Zoopla" then directed to a call centre run by Edward Mellor.Clearly a very desperate company looking for business, I've never looked on Zoopla and have no need of an estate agency, judging by other reviews on here they are clearly a company to be avoided at all cost random cold calling doesn't reflect well on any business.
1/5
TrustpilotI would not rate this company
I would not rate this company. Underhanded unprofessional incompetent and poor communication. They accepted my offer on a property allowed me to pay in excess off £500 for the survey. Refused to mark it SSTC as they were taking names and numbers of other people interested all along. This would be ok if they had been open and honest so I would not have had a survey done or pursued it.Biggest regret not checking their reviews beforehand. I will be pursuing my complaint to the property ombudsman and taking further advice.Just glad I have everything documented and recorded for evidence
5/5
TrustpilotHad good dealings with this company
Had good dealings with this company, when commication with the buyer seemed to faulter and the sale looked like it might fall through, Pauline helped keep pushing things forward with daily contact to get the sale over the line all the way upto exchanged day, could not really ask for more
1/5
TrustpilotMessing us around
Complete joke!!!!!! Viewed a property, made a offer same day, Edward Mellor assured us the offer would be put forward to the seller, 10 days later no update - I am convinced the offer wasnt even put forward! They came back almost two weeks late advised another offer had been put forward (surprise, surprise) so we then up'd over offer to then be told we needed to increase by a bit more. Growing suspicious we asked them to show us proof that the offers had even been forwarded to be told that the initial offer had been overridden by the higher amount, therefore they couldn't show us the proof!!!! They were also very very pushy and wouldn't even let us view other properties without showing them proof of funds even just to do viewings!! Total nightmare of an agent - avoid!
5/5
TrustpilotStacey was great
Stacey was great, really responsive and quick to arrange viewings. Offer accepted on a property the next day.
1/5
TrustpilotVery disappointed
Very disappointed. Me and my husband we are registered with Edward Mellor for some year now. We are first time buyers and we're looking for the house which will meet all our expectations. My husband after viewing of some houses was cold fussy just because he didn't like the house, like it wasn't what we are looking for. And when finally we found house we like we put our offer. After that we need to chase agents to call them just to find out updates, if we were successfully or not, they couldn't say streight that house went to another buyer. It always was excuses about person been on a meeting or just passing calls on another person. Allways saying will get back, but never happend!!! Very unprofessional!! Very disappointed!!! For people who's looking to buy house from this agency, be sure you never will get to buy house you want, never!!! When they write price in region, it means guid price and you will need to put thousands and thousands, like you would buy house on auction and the biggest amount would win. That's their style!! Even if you would put 20 000 on a price its still won't be enough to get the house. Company love money to much! Don't care about clients or they needs or wishes. Just want to push dodgy houses on people. My advice is avoid, avoid, avoid!!!!!
1/5
TrustpilotWorst Agent and Racist
This is the worst agent we have seen and I am not surprised by the overwhelming majority of negative reviews here.We drove a long way spending a lot of money to just view a house. Since the property has been on the market for a few months we asked before the viewing if there’s scope for negotiation and they said yes and gave us a range. After the viewing we made an offer and to our surprise there was no sense of joy, but instead they started questioning our affordability. I already said we had an offer on our property and we have an MIP in place from our independent mortgage advisor already. They then asked me which agent our property was with and I gave them the details of the two agents. We waited two or more days to hear back. I had to call and email them multiple times to get a response. I have never seen anyone having to wait for so long to hear back after an offer. When we finally got hold of the agent she said “WE HAD CALLED YOUR AGENT AND THEY SAID THERE IS NO OFFER ON YOUR PROPERTY”. I felt insulted at this point and questioned myself whether this was discriminatory just because we are of a different race. I still patiently told her that she called the wrong agent to which her response was not “sorry” but instead she asked for my contact at the other agency. At this point I felt insulted and annoyed and asked her “Her vendors have not found a property yet to move to so why was she asking us all these details before even looking at our MIP”. She ignored my question and instead just started saying there is a different offer on the property and I should up my offer. I was surprised because we asked them particularly whether there were any other interested parties and their answer was NO and so we felt like they were trying to play a bad game here. I made a higher offer anyway as we liked the property and did not hear back again until I chased them continuously. After she got back to me she did not mention about the other offer and just said that the vendor is looking for a certain range. We upped the offer again and said we need a swift response. Next day we got a one line rude response saying they have accepted offer from someone else. If there was a genuinely alternative offer then it’s okay but the way we were made feel was we felt quite insulted.After meeting every possible revised offer demand from them and given there was no other viewing or offer that we were told off and when I asked what was the accepted offer amount there was no response and given they insulted us by contacting our agent behind us, I felt like they were trying to get rid of us from the beginning because of our RACE.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
