Every review we hold for the High Peak office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotEdward Mellor for a surveying team
I used Edward Mellor for a survey on a property i recently bought. I couldn’t have had a more worse experience if i tried. I purchased the property on 11/7/25, so very recent. The surveyors report is all wrong and they are not taking any responsibility what so ever. I then received a telephone call from their MD named “Jim” ask yourself when a MD ever calls a person re a complaint. Jim was extremely rude to me on the call because i wouldn’t accept an apology for their faults made. I have a copy of the report and an email off “Jenny” stating it is their error but nothing has been taken into consideration even though I am going to be in thousands of pounds out of pocket. I am not going to the property ombudsman and a solicitor as their “big error” has completely changed my the financial demographics. They are also refusing to send me a copy of the call. PLEASE BE AWARE WHEN YOU ARE MAKING A DECISION RE USING EDWARD MELLOR FOR ANYTHING.
Manchester · 5 September 2025
Agent replied · 11 June 2026
Hi Elaine,
We are sorry to hear of your dissatisfaction.
We have fully reviewed your complaint at the highest level, including independent consideration by both our Chief Surveyor and our Managing Director.
The survey report did contain a clerical error in one section, but it also correctly identified the heating system as a traditional boiler with a separate hot water cylinder. This is not a defect, and no recommendation was made to replace it. Any decision to change the system is a matter of personal choice, rather than something required by the report.
We also carefully reviewed the telephone call you referred to. At no stage was our colleague rude or disrespectful, and the call was conducted in a professional manner.
Your complaint has been handled in line with our published procedure, and you have been advised of your right to refer the matter to The Centre for Effective Dispute Resolution if you remain unhappy.
We are fully transparent with our regulators and would have taken a compensatory position if, after review, it was deemed appropriate.
Many thanks,
The Edward Mellor Team
★★★★★ 5/5
TrustpilotEdward mellor Woodley Well where do I…
Well where do I start 😊. Let's say I didn't get off to the best start when it came to looking at selling my home. My home was on the market with a different estate agent and I felt I was getting nowhere with it. I didn't go to Edward Mellor to begin with as I sold my previous home with this other estate agent company so through it would be straightforward. Nottttttt. I called Edward mellor less than two weeks ago and from the word hello I felt at ease. I spoke to Hollie Moore in the Woodley branch and she was so accommodating to my needs and really took the time to listen to my selling experience so far . She reassured me and went through everything so thoroughly. At no point did I feel pressured or rushed and all of staff I have spoken to have just been outstanding. Thank you Hollie, Amber and Gemma (sorry if I missed any names) but you are all an amazing team and after just a week a buyer has purchased my home. Hollie gave great advice on the value and was extremely professional active when going get photos. Over 40 photos taken and Hollie showed the property in near enough every angle possible. The write up of my house was a true reflection of the property and Hollie mentioned all the great features my house has to offer and who it would be suitable for potentially. Hollie gave great advice regarding me coming off right move and from the previous agent to going on again with a new agency and every question was answered in a way I understand so nothing was overwhelming. Hollie really does know her stuff and the team work great together .Thank you and I'm really enjoying the whole experience with you. I feel so rest assured that everything is in safe hands. 😊 Thank you again. Hannah x ps if you are looking at putting your home on the market around the areas the Woodley branch cover I highly recommend. Great team work between the Woodley and reddish branch too x
Hannah · 15 August 2025
★★★★★ 1/5
TrustpilotTerrible experience
Zero rating. Almost 8 months wait from buyer of my house only for it to fall through on the 2nd completion date in which the buyer did not have the funds to pay for the house! (Why was this not evidenced at the beginning?) (LEVENSHULME BRANCH) Then only to find out no contracts had been signed so no penalty for the buyer. I emailed the Levenshulme branch asking for answers and they did not reply. They never call you back when they say they will, poor communication skills and poor customer service.
Aysh · 24 July 2025
★★★★★ 2/5
TrustpilotA house sale of two halves.
A house sale of two halves.Sales team were excellent at the Reddish branch especially Millie. Kept me well informed, really friendly when called in branch.After Sales team.Extremely poor service, lack of communication, I had to contact them to find out what was happening. It was only after I gave them an ultimatum to complete sale and gave notice of withdrawal of sale that the ‘sale happened’. Thankfully my solicitor excellent in chasing my buyer. Email with more details sent as requested.
C · 26 February 2024
Agent replied · 21 March 2024
Hi, Thank you for reaching out to us, we're really sorry to hear this.We pride ourselves in offering exceptional customer service, so we would really like to look into what has happened here.To investigate further and address your concerns promptly, could you please email marketing@edwardmellor.co.uk with additional details about your experience?Many thanks,The Edward Mellor Team
★★★★★ 5/5
TrustpilotA great company I have ever experienced
This is an amazing company that we are working with. The property of my client was listed only for few days , one viewing has already generated 5 offers with satisfactory price we are asking. Their follow up is terrific. Staff are performed excellent on sells team. Especially Natalie ,Einar, Bethany & Michael. I apprecaite for their works & for sure we would have more works together in the future.
Link · 2 October 2025
★★★★★ 5/5
TrustpilotGreat service from Natalie at Edward Mellors
Great service from all the team at Edward Mellor on my recent sale with a special shout out to Natalie who went above and beyond, looking after myself and the buyers through an unusually tricky process ensuring the sale was completed.
Peter · 21 May 2026
★★★★★ 5/5
TrustpilotI had a lovely experience with Edward…
I had a lovely experience with Edward Mellor. After being failed by another estate agent I approached Edward Mellor to sell my house. Einar Perdomo was very understanding and was quick to arrive to our house, he was able to take very good photos and 360 of the house, I was surprised how quickly he was able to create the advert for our house. Edward Mellor was quick to find buyers and definitely recommend them if you are planning to sell a house in Gorton area.
Daz · 17 April 2025
★★★★★ 1/5
TrustpilotI TRIED to buy a home with them.
This is my experience with trying to buy a property with EM…I arranged a viewing of a flat, and during the viewing, the tenant realised she might lose her home and got upset. EM letting agent hadn’t told her that it would be sold with vacant possession. The viewing agent just rolled her eyes, as if this always happens.I liked the flat, and made my offer conditional on the repair of some leaks, which was accepted by the vendor. The condition was noted, and my solicitor was made aware of the condition.Shortly after accepting, the identical flat in the next building came on sale at a lower value, so obviously I was annoyed that EM hadn’t told me another one was coming on the market (just 2 days later). I revised my offer slightly, and was sternly told by the agent to ‘not keep coming back with lower offers.’About 4 months after offer acceptance, I asked how the repairs were going (on which the offer was conditional). The agent not so politely told me she didn’t know what I was talking about, and whilst on the phone eventually clicked on ‘offer condition’ and found what I was talking about. She then chased up with vendor.Eventually, we rearranged a viewing when the tenant vacated the property. When I turned up, the agent rang the doorbell, and we waited to be let in. Who was going to let us in? The property was vacant. The viewing didn’t proceed.When the agency did get the keys, we arranged another viewing, which I had to cancel due to my grandmother being taken seriously ill in hospital. Not a single ‘sorry to hear’ or ‘hope they are ok’. I asked them to send a video walkthrough instead, if the agent is still able to attend. They agreed, but didn’t send the video. When I chased it, they realised that the agent in attendance didn’t even work there anymore…Finally rearranged another viewing now in the fifth month since offer accepted. Electrics were switched off, and repairs not carried out. I revised my offer shortly after viewing to reflect the condition not being met, and mitigate the risk I was taking on as a result. After discussing with the vendor, the agent was confused as to what leaks I was talking about, and was not prepared to revise the offer down. So that’s it, after 5 months, too close to my mortgage expiration to try to make my point any further, I just gave up on them.If the vendor has any sense, they will try to sell with a more competent agency. Every phone call was answered as if ready for an argument, like that’s their default setting. The agent just needs to communicate, facilitate a sale, and turn up with keys. They struggled with all of that.
Dan · 9 September 2023
Agent replied · 28 October 2023
Hi Daniel,Thank you for sharing your feedback regarding your experience with Edward Mellor. We highly value all feedback, as it provides us with valuable insights to continually improve our customer service.We take your concerns seriously and have already initiated a review of the issues you've raised with our Senior Management Team. They will work closely with the relevant teams and individuals to address these concerns comprehensively. We are committed to enhancing our services through ongoing training, support, and regular evaluations to prevent such occurrences in the future.We understand that the process of purchasing a property can be very stressful, and we empathize with your situation, especially regarding the issues with leaks in the property. Our records indicate that the leaks were addressed and resolved, and you were provided with supporting documentation in the form of work invoices.As the vendor of the property felt they had done all that they could to address your concerns, they felt a reduction in the purchase price was not warranted. Unfortunately, as an agreement could not be reached between both parties, the vendor instructed us to remarket their property.If you would like to speak to our senior management team in more detail about your concerns or require any further assistance, please do not hesitate to reach out. We wish you the best of luck in your ongoing property search.Many thanks,The EM Team
★★★★★ 5/5
TrustpilotAn Amazing and Efficient team
An Amazing and Efficient team. Andrea Bailey was so professional and kept us updated every step of the way . And gave us great advice. Also was sympathetic to our situation. Recommend 100 percent thank you
Holly · 29 April 2026
★★★★★ 1/5
Trustpilotwe demand accountability
We received an unacceptable and factually inaccurate Survey report that has resulted in a significant waste of our time. Edward Mellor Surveyors conducted a Level 3 survey of our home for our buyers, and the surveyor, William Moss, fabricated information about the building work we completed. He failed to consult us about the actual work done and wrongly claimed that we had no damp proofing and no lintel over the new back doors. His assertion that brickwork was removed when it was actually added is completely false.
Customer · 5 August 2025
Agent replied · 11 June 2026
Hi Samantha,
We are sorry to hear you are unhappy with the survey report prepared for the prospective purchasers of your property. As the survey was instructed by and carried out on behalf of the buyers, our contractual obligation is to act solely in their best interests, and our survey team has no direct contractual relationship with you as the vendor.
We would, however, like to clarify a number of inaccuracies in your review:
1. The inspection was a Level 2 Home Survey, not a Level 3 survey as stated.
2. Our surveyors do not and did not “fabricate” information. All advice is based solely on observations and evidence gathered during the inspection.
3. In line with RICS standards, our surveyors never obtain or provide cost estimates for works to vendors or purchasers. The figure of £12,000 you refer to was not provided by Mr Moss or Edward Mellor Surveyors and is incorrect.
4. While we regret the slight misdescription regarding the chimney stack, this had no bearing on the overall advice or conclusions given to our client.
Based on feedback, the purchasers were satisfied with the report and the advice provided.
We hope this clarifies the position and reassures that our reports are prepared in strict accordance with RICS professional standards, based entirely on the conditions found at the time of inspection.
Many thanks,
The EM Team
★★★★★ 1/5
TrustpilotWorst auction
Worst auction. Don't Trusted them or their stuff. They don't tell you the truth if you did not win the auction or the bidding. They will keep your money the £5000 the 5k . All the other auction the refund you in the same time .and of them they do not take any advance payments at all. But edward mellor will make your life Worst. And the stuff play that game as they look like trained to keep the money and send you rubbish information not help you .just do not buy from them or trust them at all.
George · 13 May 2026
★★★★★ 5/5
TrustpilotNatalie from hazel grove was great
Natalie from hazel grove was great, she rang me on a regular basis and kept me so well informed of the progressof sale I was buying. Rachael was really helpful too!
T_ruth · 15 May 2026
★★★★★ 1/5
TrustpilotEdward mellor actually took my money and have not refunded in a timely manner
Edward mellor auction did not ring fence or simply authorise my buyer security deposit, they actually took £5000 from my account over a week ago and I am still waiting for my refund, this is shocking behaviour and has prevented me from bidding on further auctions.
Lewis · 29 April 2026
Agent replied · 11 June 2026
Thank you for your email, and I’m sorry to hear your frustration regarding this.
I’d like to reassure you that the buyer security (token) payment is fully refundable, and this is outlined within the buyer terms agreed to prior to bidding. This payment is taken as a form of security to enable participation in the auction process.
To clarify, we do not retain these funds unless a buyer is successful. For all unsuccessful bidders, the payment is automatically released once the auction has closed. While it can appear that the funds have been “taken,” what actually happens is that the payment is held temporarily and then released.
Once released on our side, the return of funds is dependent on the banking system and can take up to 30 days, although in most cases it is received within around 10 working days.
I appreciate this may have impacted your ability to bid again in the short term, and I apologise for the inconvenience caused. Based on the timing you’ve mentioned, the funds should now be back with your bank or showing imminently.
If you check with your bank around the 10 working days and any problems, call the team and we will look into it immediately.
Kind regards,
Louise Buttery
Head of Auction
Edward Mellor Auction
★★★★★ 1/5
TrustpilotAbsolutely no service levels…
Absolutely no service levels whatsoever. As a Landlord with the "gold service" I am yet to receive any service. They are very "Stockport" and do not offer a local service outside of the area. They consistently ignore questions and requests. Within less then 12 months, I have two causes to complain, and they cannot understand why! There isn't enough room here to set out. I am delighted to be at the end of a 12 month contract with them. Appalling is the best I can say about them.
Catherine · 8 October 2024
★★★★★ 5/5
TrustpilotBuyer’s perspective
Emma was really helpful. Always quick to respond to our messages and kept us up to date with what was happening.
Anonymous · 28 May 2026
★★★★★ 1/5
TrustpilotRip off company
I trusted this company to do a survey for me prior to my house purchase in Sept 2025. They have missed so many issues on my survey, mainly the roofing , which has cost me £1500 i could not really afford. It seems this company do not do a proper survey and are happy to rip off homeowners. Do mot use these clowns, all they want is your hard earned money
Darren · 13 May 2026
★★★★★ 5/5
TrustpilotExcellent customer service and care
Einar Perdomo and the team were professional and efficient in supporting the sale of our property. Einar gave us very good advice and the team were willing to use our own photos to showcase the house beautifully. Viewings were conducted efficiently and at suitable times.
Deborah · 4 November 2025
★★★★★ 5/5
GoogleWe want to say a massive thank you to Alex and the team for there professional service whilst selling our home. Alex was so friendly and very easy to talk to. He explained the current market and gave us a realistic valuation. The house went on the market within 3 days and sold after 6. Alex marketed property not only taking pictures of the house but the surrounding area paying attention to detail. He was very passionate and motivated about his job without going overboard.
The whole team have always been friendly and helpful which has made this stressful process easier to deal with. So from both of us to all of you thank you 😊😊
Gordon · 30 March 2022
Agent replied · 25 July 2023
Hi Gordon, thank you for taking a moment to leave us a review. We're delighted to hear about your experience with Alex and the rest of the team, and will be sure to pass on your kind words!
Many thanks and kind regards,
The Edward Mellor team
★★★★★ 5/5
GoogleWe have recently been dealing with Alex Cunningham at the Glossop Office in connection with both the sale of our own property and the purchase of our lovely new home.
From the outset we received First Class personal service from Alex and his team. Alex visited our property to give us an opinion of value and the figure he suggested was a very pleasant surprise, reassured by his confidence that the figure was achievable we went ahead with the marketing and within three days he carried out an accompanied viewing and shortly afterwards we were informed that we had received an asking price offer.
At this point we hadn’t actually found a property to purchase but based on our preferences he suggested we viewed one of the other properties on his books which turned out to be an ideal choice for us,.
Throughout the whole process we have received nothing short of professional service, and good advice. The whole team have been friendly and efficient, communicating by telephone and email plus face to face appointments in the office and we totally satisfied with the service we received.
It is a pleasure to write this review.
Jim · 30 March 2022
Agent replied · 25 July 2023
Hi Jim, thank you for much for taking the time to leave your glowing review. We're delighted to hear about your experience with us, and will be passing your lovely words on to Alex and the rest of the Glossop branch!
We're thrilled for you in your new home, and wish you all the best!
Kind regards,
The Edward Mellor team.
★★★★★ 5/5
TrustpilotEinar Perdomo and his team at Mellor's estate agents
Einar Perdomo and his team were professional from from the start. The estimated sale value was incredibly accurate. They guided us through a sale by auction, advised on solicitors and kept is informed throughout. We were 60 miles away from where the property being sold and the team were extremely supportive. Ajob well done.
Colin · 16 July 2025
★★★★★ 4/5
TrustpilotMellor Got The Result
There have been ups and downs in the process of selling my house, and you need make clear what it is you want and when you want it. The pricing of my house was spot on by Chris T. Viewings were supervised by Mellor and feedback was prompt. Nigel kept me informed on the footprint of Rightmove viewings with the kind of detail I like.But the one outstanding person at Mellor who finally got me over the line was Tracey H from the sales progression team, based out of the Woodley office. Tracey understood my specific circumstances, and how I needed to manage the process between Exchange and Completion.Tracey took ownership of the problem, and directed all parties to get me what I needed - which included liaising with all solicitors and the buyer to get me over the line at short notice.I would give 5 stars for Tracey herself. I had difficulty with a previous buyer, which is why its 4 stars - nothing to do with Tracey - but then Tracey took over my file and put it all right.The fleet of 'Mellor Sold' signs near me is a testament to getting a result.If you go with Mellor, ask for Tracey to progress your Sale. Highly Recommended.
Graham · 17 June 2024
★★★★★ 4/5
TrustpilotAlways happy to help
I had a huge amount of help from the whole team whilst getting several properties on tbe market. Einar Perdomo was particularly helpful and nothing was too much trouble for him. I hope for some offers soon
Liz · 27 October 2025
★★★★★ 1/5
TrustpilotAVOID EDWARD MELLOR AT ALL COSTS
We went with Edward Mellor for two reasons, alot of people around us seemed to be using them and the fee, they gave us what i thought at the time was a good deal. However, i was promised that after we had an offer on our home, Sally their sales progressor, would look after us and help us throughout our journey. Sally did ring a few days after us accepting an offer and said she'd callback in a month (accepted offer 2/10/23). Well that was the last time we heard from Sally, as she went on long term sick. We spoke to another sales progressor just before Christmas and then we were advised by this sales progressor, she'd be looking after us going forward (from 2/1/24). This sales progressor wasn't based in Northwich but Hazel grove, Stockport way and she was as useful as a chocolate teapot. Our vendors sales progressor from Jordan and Halstead was called Katie and she called me every week without fail, spoke to all solicitors and estate agents in the chain and gave regular updates, we were always told by our sales progressor she could never speak to anyone. We basically had to relay all our knowledge to our sales progressor, as she had no clue, even on the day we exchanged Katie rang us before our solicitor, because even she'd been frustrated for us (we had issues with the bottom of our chain) and congratulated us. Our sales progressor rang about an hour later, to advise our solicitor had asked to release funds, not knowing we'd exchanged. I even went in to the branch mid February to speak to the valuator who we dealt with at the beginning to complain, he seemed to agree and understand our frustration and twice said to leave it with him, i got a text on the first occasion, advising he'd had an interesting conversation with our buyer and then didn't disclose any information and then didn't get back to me (even ignored our phonecalls). I rang the Northwich branch numerous times, if they're busy you go through to a different branch, i was told a few times, an urgent callback would be set and then I'd wait hours or a day or two for a callback. Also we ended up being contacted by our buyer who didn't understand why weren't in the loop and advised questions we'd asked our sales progressor could be answered by herself, so we ended up liasing with her, then until completion. I do have to thank Daisy who although advised she wasn't assigned to our account, did help us out on a few occasions. I advised a few of the staff members that our fee needed to go to Jordan and Halstead as they were brilliant, 100 times better than Edward Mellor. I will not or would not recommend this estate agent to anyone, they took some nice pictures of our house and put them on rightmove and pretty much waited for exhange, for their fees. Disgusting!
Angela · 18 March 2024
★★★★★ 1/5
TrustpilotUseless, underhanded company that exhibits bad practice
Huge disappointment dealing with this estate agent. Failed to sell my mother in laws house. Said it was unmortgagable when it actually wasnt. Encouraged us to go to auction when there was no need to. We feel they were not very transparent about their fees. Assured us nothing to pay when we parted amicably with them. At this point they didnt mention that in the small print was a clause that if the house goes on to sell to someone who had seen it with them, they can claim the fee. A friendly warning may have been nice. The house sold through a much more proactive agent, unbeknown to us to a lady who had seen it in the past. Infact we later found out that Edward Mellor had advised us to decline her offer. Fast forward to a debt collectors letter landing on our doorstep with a large fee to pay within 14 days. No previous invoices or phone calls to us, just this final demand! Absolutely appallingly bad practice. So basically, a warning to all that this is in the contract, please be aware. As for Edward Mellor, pretty useless, underhanded and non transparent. My father had dealings with them a long time ago and told me he wouldn't trust them as far as he could throw them. We really should have listened to him.
J.Jones · 21 November 2024
Agent replied · 26 December 2024
Hi Jacqueline, Thank you for sharing your feedback. We're sorry to hear you feel dissatisfied with your experience. To address your concerns, we did discuss the offer from the buyer who eventually purchased the property during a recorded phone call, which was clearly communicated at the time.If you would like us to review this matter further or provide any additional clarification, please don’t hesitate to get in touch. We value all feedback and use it as an opportunity to improve our service.Many thanks, The Edward Mellor Team
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