Ryder and Dutton reviews in Heywood

★★★★★ 1/5

Trustpilot

Unsubstantiated claims

I am in the market for a house in Huddersfield at the moment. I am saddened by the ridiculous & mis-spelled claims by this company. It is not right to claim 'this will sell in a week' or 'UNEXPECTADLY BACK ON THE MARKET, NO SILLY OFFERS WILL BE ACCEPTED THIS HOME HAS BEEN PRICED TO SELL AS THE PROPERTY HAS SOLD FOR TENS OF THOUSANDS MORE IN RECENT YEARS' when there is no evidence of previous market history on that same website (Rightmove). I could of course say its also silly to ask £159,995 for a terraced house in Birkby?! I think market-stall bravado should be removed from the most important financial decision in most people's lives. Another example: a property described as 'stunning' is just ridiculous, and said to be freehold, even though a leasehold record shows on land registry. Another example: a property has *CONTRACT READY* as its opening gambit. So what? It's very unappealing and has been on the market for ages, and has been reduced.

Robert · 20 June 2021

★★★★★ 1/5

Trustpilot

Completely Disappointed by Emmy Spiers!

I enquired about a property to rent within Huddersfield (Lindley/HD3) in April 2021. Emmy Spiers then replied to me on the 3rd of April 2021 -asking for additional information to be submitted by filling out a Rental Requirements Form.The form asked several questions of a sensitive nature such as your employment status, employer details, annual income, and the names and ages of any children joining the property. Of course I didn't mind filling out this form as it's part of the rental process!I then submitted the form on the 5th of April 2021 and awaited a reply.It is currently the 17th of June 2021 and I have received no reply whatsoever.I am extremely furious (to say the least) that I've provided my personal information (as well as my family's information) - and Ms Spiers hasn't had the decency to get back to me. Under GDPR you are meant to ask personal details only when necessary and process personal information as securely as possible.Now since I didn't hear anything back after submitting these details my questions become:A) Since I've not heard back from you in months...what exactly did you DO with my details then?B) Why ask for details in the first place IF you're not going to use them to make an assessment - and get back to the prospective renters?C) Is it Ryder & Dutton's company policy to ignore prospective renters - or was this a personal decision you made?I suppose I'll never get the answer to these questions as she seems to have mysteriously lost access to her email inbox.In the future Emmy, respect people's time and information! I took the time to reach out to you/the company, and subsequently filled in the form because I was genuinely interested in the property + needed to move urgently. If you say you'll get back to someone...honour it!For whatever reason you decided that I wasn't worth your time, and not worth a simple reply to either offer us a viewing or not (which you said would follow after submitting the form). I don't want to speculate on why you chose to ignore the very information you had asked me for - however, all I will say is that IF it was due to racism, ageism or classism - a BIG shame on you.Treat EVERYBODY with respect and dignity going forward - as you can see, when you don't...you not only ruin YOUR own reputation but you tarnish Ryder & Dutton's reputation too!

CL · 17 June 2021

★★★★★ 5/5

Trustpilot

Charlotte was very good and was very…

Charlotte was very good and was very professional in her work. Thank you again Charlotte.

Mr · 30 June 2023

★★★★★ 5/5

Google

The service was excellent, jenna kept me informed with every step and process that was involved.

Paul · 5 June 2024

★★★★★ 1/5

Trustpilot

Should be banned from trading

What an absolute joke of an estate agency. If you decide to sell your house with these clowns, be prepared to only have around 10% of interested buyers come to view your property. Totally against the property ombudsman code of practice, these lazy vultures will NOT let you even book a viewing unless you send them proof of funds to buy. This is only a legal requirement AFTER making an offer on a property, NOT to view one. It clearly states in the code of practice, agents can ask for proof, but CAN NOT demand it. Gemma who answers the phone out of hours, is clearly a person who needs to try and control people. She is rude, arrogant and a very sad little woman. So before putting your house on the market with these lazy fools, just remember, if they cba going to a viewing, they will simply block around 90% of potential buyers. YOU'VE BEEN WARNED!!!!!

Simon · 30 May 2021

★★★★★ 5/5

Google

Great service in every way by Becky Taylor & Nikki Cockcroft! We had a bit of a challenge for them and not only did they find us a great mortgage offer but they constantly kept in touch, updating us at every stage, always acted professional …

Russell · 10 October 2021

★★★★★ 5/5

Trustpilot

Thanks Ella

Ella Leadley was very helpful and friendly throughout the buying process. Thanks Ella 😊

Mrs · 23 July 2023

★★★★★ 5/5

Trustpilot

Good communication and support finding…

Good communication and support finding new tenants.

James · 31 October 2024

★★★★★ 5/5

Google

Thank you a lot to Ryder and Duton, especially to Catherine Salisbury who assisted us through the whole process. Very helpful, friendly with prompt replies to all our inquiries. Best team!

Irina · 22 June 2023

★★★★★ 5/5

Google

Great service from both Nikki Cockcroft and Becky Taylor from start to finish. Thanks to both of them for helping us secure our beautiful new home. Would highly recommend them, as they both made the process feel a lot less stressful!

Sophie · 22 June 2022

★★★★★ 5/5

Google

We decided to use the Mortgage Advice Bureau based on our previous experience with them. On this occasion both Nikki Cockcroft and Becky Taylor have been amazing with processing our mortgage application. They have kept us regularly updated …

Mohammed · 16 September 2022

★★★★★ 5/5

Google

Me and my partner are first time buyers and we are so so pleased to have Nikki Cockcroft and Becky Taylor to help us through everything. We have already recommended you both and could not thankyou enough for all your help. It has been so …

Lois · 16 September 2021

★★★★★ 5/5

Trustpilot

Communication for me is the key any…

Communication for me is the key any transaction between multiple parties. I am a very pleased customer in this regard.

Mr · 8 March 2024

★★★★★ 5/5

Trustpilot

Very helpful

Very helpful, supportive and easy to speak to, loved the gift box too.

Stephanie · 17 July 2024

★★★★★ 5/5

Trustpilot

All credit to Mustafa Ahmad.

All credit to Mustafa Ahmad.He has been very professional, efficient and friendly.Great service from Mustafa. Thank you 😊

T.Taylor · 12 April 2024

★★★★★ 1/5

Trustpilot

Shocking experience to buying a house

Shocking experience to buying a house. In Huddersfield. I offered over asking price and they made me wait 5 days with no response. I chased many times in between to not even get a phone call back. Told me fibs in between to keep me on hold , for to be told last min 2 other offers had been made which left no time to think and got sold within the couples of hours. Where as I was first to view and offered over asking so that it would have been accepted straight away. But they wasted my time on purpose. They just had to be honest and told me that other people are viewing and potential offers could be made, but made me feel that I was the highest offer for a while and they couldn’t reach either parties for 5 days!!! Disgusting .. person dealt with me was Emmy spiers

Iqra · 27 March 2021

★★★★★ 5/5

Trustpilot

Everything ran smoothly and were kept…

Everything ran smoothly and were kept up to date all the way through

Christine · 12 July 2024

★★★★★ 5/5

Trustpilot

amazing Staff

I and my partner can not thank the staff here at Ryder and Dutton enough they are extremely helpful and go above and beyond to help you . A massive thank you to elloiuse and Rachel also Stacey for helping us find a home when we was in a real desperate situation. Thank you guys ! Xx

Megan · 8 November 2023

★★★★★ 5/5

Google

The mortgage we applied for was a very difficult one, not only was it for a company it was also for a HMO. Nikki Cockcroft and Becky Taylor have been fantastic in dealing with all the problems arising from the mortgage provider. Keeping us …

Crew · 10 October 2021

★★★★★ 5/5

Google

I wish there were 10 stars! My current lender let me down for a mortgage I thought all hope was lost. Told Becky and Nikki and within 24 hours we had a new mortgage in principle with another main stream bank. The professionslism, attention …

Emma · 10 October 2021

★★★★★ 1/5

Trustpilot

Seen few properties so a gave full…

Seen few properties so a gave full asking price which they acccepted plus a had funds in my account wich a dont need mortgage so get solicitors involved last minute they ring up saying they have been offered a higher price wich they then said what am willing to pay wich a told them you put price a accepted your full price and a asked if this was a auction this happend on 3 occasions with me never going to buy or sell with this company mainly ashton under lyne and oldham branch

Irfan · 6 March 2021

★★★★★ 5/5

Google

Massive thank you to Nikki and Becky ❣️ professional and helpful throughout 👏🏼 …

Rebecca · 22 June 2023

★★★★★ 5/5

Trustpilot

Emma and Rachael really good really…

Emma and Rachael really good really nippy with keeping me up to date such a great team thanks guys

Cal · 13 March 2024

★★★★★ 5/5

Trustpilot

Excellent communication

Deb · 23 December 2025