Every review we hold for the Heywood office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMy experience with Carmel Eveleigh…
My experience with Carmel Eveleigh in getting our dream apartment was nothing but beautiful and organised. At all levels, she could relate with us and understood how we felt at every point in time. She's never tired of listening to us or helping to solve every puzzle we encountered. Her comforting phrase is "leave it with me Michael, i will chase it up for you". My customer experience with Carmel is what I believe every tenant looking for an apartment will be delighted to have. Thanks Carmel, Thanks Ryder & Dutton Estate Agents.
Michael · 21 March 2024
★★★★★ 5/5
Trustpilot5 stars for Michaela and Jade at Ryer…
5 stars for Michaela and Jade at Ryer and dutton, moved house twice in 15 years and i wouldn't use anyone else , Michaela and Jade where always on hand with the update , nothing was any trouble and we always felt we can phone them both with any concerns or questions we had . Made moving house so much easier .Thank you Michaela and Jade
Cath · 18 November 2024
★★★★★ 5/5
TrustpilotIMPRESSED OR WHAT
I would like to say how impressed l was although giving short notice Ruth at Lindley /Huddersfield branch quickly and efficiently sorted me a new Tenancy Agreement plus taking time to talk me through the process and negotiate me through the bond procedure You have kept my tenants happy supplying them with paperwork/Agreement they urgently needed They were also impressed with the way you handled things for them having been unimpressed by another agent I would not hesitate to use your services again or recommend you to others RUTH DICKSON you are a credit to your profession and Ryder Dutton I would also like to say what a a warm greeting l received from everyone on entering your office All happy smiling faces Then every one wished me goodbye on leaving Truly Amazing
M.Lijka · 16 December 2024
Agent replied · 25 December 2024
Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that you were impressed with the service you received from our team, especially Ruth. We strive to provide our clients with the best possible service and we are thrilled to hear that you found our team to be helpful, efficient, and friendly. We appreciate your recommendation and we look forward to serving you again in the future.I also get the same warm welcome when I visit the Lindley office. They really are the most welcoming team!Gareth HuntHead Of Lettings
★★★★★ 5/5
TrustpilotFriendly and good communication
It has felt like a long process as there have been a few bumps in the road, but Ryder and Dutton were very good at communicating. Zoe initially looked after us very well and was great at getting back to us. Once the sale and purchase process was fully underway, we were passed to Geraldine Marsden who was also very available and chased the relevant parties as required. Thank you Ryder and Dutton!
Sally-ann · 25 July 2024
★★★★★ 5/5
TrustpilotBrilliant support from Alexandra
Alexandra supported me through every step of the process from rebooking the original viewing due to a work crisis to supporting me to get my solicitor in motion. Nothing has been too much trouble. Alex has been available to me at every step. Absolute 5star service.
Stuart · 24 April 2024
Agent replied · 15 June 2024
Hi Kathryn, thank you so much for your 5* review, I really appreciate it. Wishing you all the best in your new home :)
★★★★★ 5/5
TrustpilotThankyou to Ryder and Dutton for…
Thankyou to Ryder and Dutton for selling my mothers house. Jenny kept us up to date with everything and was a pleasure to deal with, she was very helpful in resolving issues and helped to push the sale through.
Gary · 28 August 2024
Agent replied · 22 October 2024
We are so pleased to hear that you had a positive experience selling your mother's house. We strive to provide our clients with exceptional service and we are delighted that Jenny was able to assist you in resolving any issues and helped to push the sale through. We appreciate your kind words and feedback.
★★★★★ 5/5
TrustpilotRental…and Sales
I have used Ryder and Dutton for rental of an investment property for many years..... Ruth and Stacey have been amazing along with the rental team always updating me and working in my corner as a Landlord.A shout out to accounts who always get back to me with queries I have. I would 100% recommend them if you are thinking of renting 5 star girls thank you. I recently sold the property via sales Ella , Paulina and the team have been helpful and kept me informed along the way thank you Ryder Dutton for years of service.
Jacqui · 13 March 2024
★★★★★ 5/5
TrustpilotHouse move
Geraldine Marsden was a great move manager and helped every step of the way!
Michael · 12 May 2026
★★★★★ 1/5
TrustpilotWORST ESTATE AGENT IN THE COUNTRY
WORST ESTATE AGENT IN THE COUNTRY. Absolute shocking Estate Agents. DO NOT USE. They charge the highest fees in the industry and provide the worst service possible. They made an absolute mess of everything, very poor communication and didn’t return my calls or emails. Really struggled to get my fees back as they demanded more and more fees. Will never use again. STAY AWAY FROM RYDER AND DUTTON UNLESS YOU WANT A POOR SHODDY SERVICE AND WANT TO PAY EXTORTIONATE FEES. UPDATE 12 DECEMBER 2024The PRS Property Redress Scheme has now ruled in my favour and awarded me a substantial amount of compensation. Ryder and Dutton cannot charge £150 every time they want to send a contractor out for a quote. Ryder and Dutton cannot charge £185 to change 2 batteries in a smoke alarm. The fees Ryder and Dutton estate agents charge are horrendous and unfair.
Mr · 12 December 2024
Agent replied · 15 June 2024
Good Morning Mr Williams,We are obviously disappointed to read your review even if it is perhaps not unexpected. As we have said through our many communications you have a duty of care as a landlord to provide a property of good standard and tend to repairs that ensure your tenant is able to enjoy quiet enjoyment of their home. It was a great shame that you were unable to do this and that we needed to then negotiate the early exit of the tenant from the property which we managed to successfully do on your behalf. We wish you the best of luck with whichever agent you decide to market your property with next but would encourage you to consider your responsibilities as a landlord before doing so. Thank you for making us aware that you have put in a claim with the Property Redress Scheme as unfortunately we have not had any communication from them. We are in the process of querying why they have not contacted us in relation to your complaint for us to provide our side of the story. I can see that despite us not being able to put our side of the story across they have found against you and have actually agreed with our stance on your complaint that you raised directly with us previously. This is reflected in the small amount of money that you have been awarded which was awarded to you as communication could have been better in some small areas. As for the figures that you are quoting above, we have not sent contractors to the property to change batteries in a smoke alarm and our contractors do not charge £150.00 to go out and quote so I am unsure how you have arrived at these figures.Best Wishes The Team at Ryder & Dutton
★★★★★ 5/5
TrustpilotSimply the best
No matter who I spoke to within the team, Conor, Jade or Michaela, each of them understood my questions and were able to provide answers within a short timeframe. I was kept informed of progress with my property purchase at all times, so I knew exactly what was happening and could therefore plan accordingly. Maxine was a great help too, spending all day showing me numerous properties that matched my criteria, whilst saving the best until last. And it was well worth the wait, because my offer on that property was accepted the following day. In short, a great customer centric team within the Ryder & Dutton company, and one I would thoroughly recommend. Thank you all.
Consumer · 12 March 2024
★★★★★ 5/5
TrustpilotGreat estate agent
We had such a great experience with Ryder & Dutton. Geraldine was our point of contact on our purchase and she was fantastic, often going above and beyond to provide us with an update on other parts of the chain which was really appreciate. Would recommend using them!
Will · 9 March 2024
Agent replied · 15 June 2024
Hi Will, thank you for sharing your thoughts on your experience with Ryder & Dutton. Geraldine is very diligent and always willing to help. All the best for the future, Alex & the Ryder & Dutton team.
★★★★★ 5/5
TrustpilotSkelton
I wanted to thank all the letting team especially Ruth, Lucy, Moira & Sheldon for all their help in finding the right tenant for my property. The whole transition was seamless! they are very professional in what they do always kept me informed of the viewing, the tenants interested etc.Thank you for all your help and assistance. I have been using yourselves for over 30 years now and will continue to do so. Keep up the excellent service you provide.
Se · 6 March 2024
★★★★★ 5/5
TrustpilotOutstanding service and staff
Jade and Michaela have definitely gone above and beyond. They have been absolutely fantastic all the way through this process. Have kept me informed every step of the way, so helpful and understanding. I can’t thank them enough I really appreciate all their hard work.
Geraldine · 2 May 2024
Agent replied · 22 November 2024
We are thrilled to hear about your positive experience with our team. It's wonderful to know that Jade, Michaela, and Jenny provided you with such excellent service. We appreciate your kind words and are delighted that you found the process to be smooth and efficient, even with the complexities involved. We strive to provide our clients with the highest level of care and professionalism, and we are glad that our team was able to exceed your expectations.
★★★★★ 1/5
TrustpilotI would strongly advise anyone…
I would strongly advise anyone considering using this estate agent to proceed with extreme caution. My experience has been incredibly disappointing.
A · 14 July 2026
Agent replied · 16 July 2026
We take all genuine customer feedback seriously. However, we are unable to identify you from our records as a customer of our business or as a party to the transaction referred to in your review.
If you have dealt directly with us, please contact us directly with sufficient information to enable us to investigate your concerns.
Kind regards
★★★★★ 5/5
TrustpilotRide the storm with Ryders
All the team at Royton especially Michaela were always helpful and available…..as were Emmy and Jenny at the final push stage….you guys are good at what you do….many thanks to each and everyone of you…very much appreciated……
Alan · 23 October 2025
★★★★★ 4/5
TrustpilotSienna Court Sale
The set up and sale process was simple and straightforward and we were kept up to date and informed throughout the legal process which was complicated but Geraldine worked well to keep all the parties up to date thank you.
Peter · 7 October 2026
★★★★★ 5/5
GoogleSecond time buying a property with Ryder & Dutton and again they have been faultless. …
Jordan · 15 August 2026
Agent replied · 29 July 2026
Thanks Jordan for choosing Ryder & Dutton again. It means a great deal to have earned your trust for a second time, and we're pleased your purchase was handled with the care, communication and support you expected. We really appreciate your recommendation.
★★★★★ 5/5
TrustpilotProfessional from start to finish and…
Professional from start to finish and wonderfully assuring which was a great help during a stressful time .Sale was very easy with assisted viewings and I must say Jessica was outstanding in her communication, would definitely recommend them
Frances · 29 August 2024
Agent replied · 22 October 2024
We're so glad to hear you had a positive experience! We strive to make the process as smooth and stress-free as possible. We're thrilled you found Jessica to be helpful. We appreciate your kind words and recommendation. - Tony and the Oldham team
★★★★★ 5/5
TrustpilotGreat service from Ryder & Dutton on…
Great service from Ryder & Dutton on the sale of my property. Carmel was very professional at all time keeping me informed on the progress of the sale. She is friendly & always ready to answer any questions I had, thank you Carmel.
Angela · 31 May 2024
Agent replied · 15 June 2024
Thank you so much for the kind review, Angela! We're happy you were pleased with the service- Carmel and the Chadderton team
★★★★★ 5/5
TrustpilotFab customer service
Just bought a house Ryder and Dutton had on the market , the service I got from Geraldine was really good nothing was to much trouble and she kept me upto date every step of the way. Fab !
Mrs · 9 August 2024
Agent replied · 22 October 2024
Thank you for taking time to leave us a review! We hope you enjoy your new home 🏠
★★★★★ 1/5
TrustpilotPoor Hand over from you Catherine
Poor Hand over from you Catherine, I should be picking up keys from Estate Agents yet I am left with back and forth with Seller and excuses.
Sheriff · 27 May 2026
Agent replied · 2 June 2026
Hi Sheriff,
Thank you for taking the time to speak with me today. As discussed, whilst the completion day is ultimately a legal matter for the solicitors, we do accept that we could have done more in the days running up to completion to help try and avoid the situation you ended up facing and we apologise for the inconvenience you experienced which was not acceptable.
Catherine also passes on her sincere apologies to you, especially as you both had a really good relationship throughout.
Kind regards,
Jake Rowson, Sales Director,
Ryder & Dutton
★★★★★ 5/5
TrustpilotGreat team of experienced people.
Great team of experienced people.
Communication is excellent and queries are handled efficiently and promptly.
Recommended
Mathew · 12 August 2026
Agent replied · 14 August 2026
We're so pleased to hear that our experienced team provided excellent communication and handled your queries efficiently and promptly. Thank you for your recommendation!
★★★★★ 5/5
TrustpilotThe Professionalism of all the staff…
The Professionalism of all the staff starting with the Valuation and Presentation by Alice Rimmer right the way through to the staff dealing with organising viewings and the updates provided. (Zoe, Kirsten, Amber and Georgia). The thoroughness of all the information providided at the outset and throughout the whole process. Geraldine Marsden was extremely helpful and particularly Instrumental in helping to move things along quickly Totally happy with our choice of Estate Agent.
Nancy · 2 July 2024
★★★★★ 5/5
TrustpilotHouse sale Mossley
We were supported by Ryder and Dutton Mossley to sell our house. From start to completion we were so well supported by Alice, Zoe and the team. They couldn't do enough to help and went above and beyond! I would recommend to anyone wanting to sell their home. Thank you team Mossley 😊
Mrs · 25 October 2023
Agent replied · 15 June 2024
Hi Claire. Thank you for your feedback. we wish you and your family all the best. Kind regards
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