Every review we hold for the Heywood office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe reason for this high review is…James
The reason for this high review is entirely due to the James Conner, the agent assigned to my sale. In what was a very difficult and long sale, James was always on hand to give sound advice throughout, speaking to and reassuring the buyers as well as me, and going above and beyond in every possible respect. If it were not for him this sale could well have fallen through, and I'm entirely grateful to him. Superb in terms of client care. If you are selling or buying, you'll not go wrong by asking for James as your agent.
Steve · 13 May 2023
★★★★★ 5/5
TrustpilotI cannot recommend Russell Clarke highly enough
I cannot recommend Russell Clark? Mortgage and Protection Adviser highly enough. I have used him several times over the last 5 years and on several of these occasions, the house purchases and the associated lending have been highly complex. Russell is so responsive and goes out of his way in order to help resolve issues and obtain what was needed in terms of mortgage and protection. I wouldn't go to anyone else and I cannot thank him enough.
Michelle · 7 July 2023
★★★★★ 5/5
TrustpilotGreat agent
Jasmine Gyde is very professional and kind.She was alwais punctual and helpful to all our, many, questions.I called even during her lunch breack but she was laways calling me back in few minutes with a smiling tone voice.
Raffaele · 16 January 2024
Agent replied · 12 June 2024
Hi Raffaele, thank you for the review, brilliant to see that Jasmine has been on hand to help you out through your search, even on her lunch! We know she will appreciate the feedback, thanks again, Rhys.
★★★★★ 5/5
TrustpilotExcellent service from Sameer & Mikesh
Sameer and Mikesh helped to find our dream flat to rent. They are responsive, friendly and true progrssionals. Everything went smoothly from the booking the viewing of the property until getting the keys. Couldn’t recommend them highly enough.
Berna · 15 January 2024
Agent replied · 12 June 2024
Hi Berna, what a brilliant review! We love seeing feedback like this, to know we helped you find your dream home is amazing and the fact that the team in Morden delivered such a great experience for you is brilliant too!We hope you are all settled in your new home. Thanks, Rhys
★★★★★ 5/5
TrustpilotDrew was extremely informative when…
Drew was extremely informative when helping me understand all the litigation and how to process works as I found t moving house to be quite overwhelming. I also like how the team call exactly when they say they will call and don’t forget as I have experienced this quite a lot with other estate agents. I was always kept up to date with any updates and felt so comfortable during one of the most stressful times in my life. I can not thank Drew and the team enough for all their hard work and support.Kind regards Samuel
Samuel · 28 April 2023
★★★★★ 5/5
TrustpilotI have been dealing with Sumita Jolly
I have been dealing with Sumita Jolly, Senior Negotiator at the Kingsbury for many years now. I always found her helpful and approachable and dealt with any questions I had efficiently. Thank you Sumita. Keep up the good work.
Patrick · 13 December 2023
Agent replied · 12 June 2024
Hi Patrick, thank you for your five star review. Fantastic to hear Sumita has been helpful to yourself and answered any questions you had! Thank you for your kind words and all the best, Laura.
★★★★★ 5/5
TrustpilotThank you Emily
Emily has been a star, she responded promptly at every email.She have shown a good knowledge about her work and open to answer any question.
Vittoria · 7 September 2024
Agent replied · 23 October 2024
Hi, Vittoria. Thank you for your kind words about Emily, we really appreciate your feedback.
★★★★★ 5/5
TrustpilotHuge thank you to Greg at the Stroud…
Huge thank you to Greg at the Stroud branch, from viewing all the way to getting the keys Greg made everything easy, clear and straight forward!!! Thanks again mate.
Gav · 24 June 2024
Agent replied · 24 August 2024
Hi Gav, thank you for taking the time to leave us a review. Fantastic to see that Greg has made everything so easy and simple for your move. We know he will really appreciate it. Thanks again, Rhys
★★★★★ 5/5
TrustpilotRecommend Isaac, Reigate Branch
Would thoroughly recommend Isaac in the Reigate Branch. Really helpful, tuned in to my concerns and fears about selling my home after many years of being here. The epitome of calm and reassurance. A gem.
Maxine · 29 February 2024
Agent replied · 12 June 2024
Hi Maxine, thanks for sharing your experience with us. Great to see that Isaac was able to help you with everything and set any concerns aside we really appreciate the feedback and recommendation. Thanks, Rhys
★★★★★ 5/5
TrustpilotPleasant experience
My recent experience particularly with Sarah was splendid and has always been.She's always willing to help with a listening ear.
Mr · 13 November 2024
Agent replied · 22 December 2024
Thank you, Mr. Pedro! We're thrilled to hear about your positive experience with Sarah. Your kind words mean a lot to us. Best wishes, Jake
★★★★★ 5/5
TrustpilotOne of the Agents Shamiya Simpson from…
One of the Agents Shamiya Simpson from Downend was really friendly and helpful. Me and my partner were really satisfied with the quality work ethic she showed us.
Natalie · 27 June 2024
Agent replied · 24 August 2024
Hi Natalie, brilliant to see your experience with Andrews Downend was such a positive one. We know Shamiya will really appreciate it. Thanks again, Rhys
★★★★★ 5/5
TrustpilotFirst time buyers
We were first time buyers and we worked with Ida. She really put us at ease, got back quickly to us with any questions we had and was professional throughout. She made the whole process a lot less nerve racking!
Sian · 20 October 2023
Agent replied · 12 June 2024
Hi Sian, we know buying a property can be a stressful and anxious time, none more so than when looking to buy your first property. It's brilliant to see Ida was on hand to guide you through the process. Thank you so much for the five star review, Rhys.
★★★★★ 5/5
TrustpilotRenting since 2022 from Andrew’s
Renting since 2022 from Andrew’s, they’ve handled every issue I’ve had with the property professionally and rapidly as possible. Interaction with staff Janine is kind and shows how much they are concerned of you. Thank you
Akua · 17 January 2024
Agent replied · 12 June 2024
Hi Akua, thank you for taking the time to leave us a 5 star review. We really appreciate the feedback and know that Janine will be really pleased to see your review. Thanks, Rhys
★★★★★ 5/5
TrustpilotFirst time buyer, Mortgage
My husband and I approached Mukul Mehta Mortgage and Protection Advisor at Kingsbury Office to help as with our first mortgage .We didn't have much experience in property financing also mortgages .Mukul was really good at explaining how the things works also provide really good information and made the process easy to understand .Everything flow smooth and rapid. He answered the telephone also emails every time we contacted him giving as the updates. He helped as to the end of process with loads of professionalism and good advise .We highly recommended him for anyone who need good professional and serious Broker .Dorina & Sami
Daniela · 2 March 2023
★★★★★ 5/5
TrustpilotMy clients purchase
My client bought her property through the agents (Keynsham branch) and used Kalie Vallis. Kalie kept me updated throughout the process and if need to ask her to chase the vendors/solicitors she was more than happy to help
Richard · 1 December 2023
Agent replied · 12 June 2024
Hi Richard, thank you for taking the time to write a five star review to our Keynsham branch. Great to hear Kalie has kept you updated throughout and was able to assist you through the process! Thanks again, Laura.
★★★★★ 5/5
TrustpilotVisited the branch on North Street…
Visited the branch on North Street today, spoke to Matt who was very friendly and helped us register our details in the search for our new house.
Victoria · 6 July 2024
Agent replied · 24 August 2024
Hi Victoria, thank you for taking the time to review your experience with us. We are so pleased to see it was such a positive one. Thanks again, Rhys
★★★★★ 5/5
TrustpilotFriendly and knowledgeable.
Shannon Bird was ready and waiting at the property. She was friendly, welcoming and knowledgeable about the property. She answered my questions and showed me round the house, explained the parking and back garden access. Many thanks.
Penelope · 11 December 2023
Agent replied · 12 June 2024
Hi Penelope, we really appreciate the feedback and you taking the time to leave a review. Brilliant to see that Shannon was on time, ready to go and show you around whilst giving you all the information you needed too. Thanks, Rhys
★★★★★ 1/5
TrustpilotAwful, awoid
Be aware that they recommend to the buyer's associated mortgage advisors and conveyancing company! I lost the first sale thanks to a DC Law solicitor. Selling for the second time, two months in and they are slowing the process thanks to their mortgage advisor. The buyer was told to wait with the mortgage application.If you are willing to loose time and money this agency is for you!
Iza · 6 November 2024
Agent replied · 22 December 2024
Dear Izabela ,Thank you for your review, of course we are disappointed to hear you feel Andrews haven’t lived up to your expectation. We have spoken to the branch who have advised that due to the property being leasehold and shared ownership, enquiries did take longer than anticipated and equally more information was needed than the typical transaction, but we do not feel what Jennifer Oaks was asking was un-reasonable. We understand your buyer has not proceeded to submit their mortgage application just yet, however this is due to the chain being in-complete and thus they wanted to hold off until then due to mortgage offers expiring within 3-6 months. Please rest assured, our Andrew’s mortgage advisor has no concerns on the mortgage application and is ready to submit it when we have complete chain and is confident on a quick turn-around. We also note the buyers have started the legal process and making good progress on this. Please liaise with the branch manager for further information.
★★★★★ 5/5
TrustpilotAll the staffs are helpful
All the staffs are helpful throughout the renting process, especially Samantha who always response promptly.The process was smooth and efficient, which we are really grateful as we urgently need to rent a property.
Dic · 6 March 2024
Agent replied · 12 June 2024
Hi Dic, thank you so much for taking the time to leave us a five star review. Fantastic to see that Samantha and the team have been able to provide you with an excellent service throughout your dealings with us. Thanks, Rhys
★★★★★ 5/5
TrustpilotClaire has been so helpful and…
Claire has been so helpful and supportive throughout the whole process of purchasing our new home. Great advice and guidance has been given from the outset and Claire was on hand at all times to answer questions.
Alex · 6 December 2023
Agent replied · 12 June 2024
Hi Alex, thanks for sharing your positive experience with us. It's great to see that Claire was able to share her wealth of knowledge with you. Fantastic to see you're in your new home, we hope you are settled in!Thanks, Rhys
★★★★★ 5/5
TrustpilotDownend branch are fantastic.
Issy from the Downend branch was so bubbly and enthusiastic when she was showing me around the property even though it was a very hot day! She was very knowledgeable about the property and sent the application form through efficiently. Shimaya has also been invaluable on the phone helping with all my enquiries. In fact the whole team at the branch have been really helpful, I cannot fault their customer service! Thank you.
Main · 30 July 2024
Agent replied · 24 August 2024
Thank you for your wonderful review! We're thrilled to hear about your positive experience with Issy and Shimaya. Your kind words motivate our team to keep delivering excellent service.
★★★★★ 5/5
TrustpilotGreat service.
Thank you to Rebekah Weston and Chemaine Shean from the Keynsham Branch for looking after our property in Bristol. They are extremely professional and helpful. I would highly recommend them.
Lorraine · 29 April 2024
Agent replied · 12 June 2024
Hi Lorraine, thanks for the positive review. Brilliant to see that Rebekah and Chemaine have been on hand to help you with everything when required. Thanks again, Rhys
★★★★★ 5/5
TrustpilotHayley T was brilliant
Hayley T was brilliant. Nothing too much trouble. Definitely went way and beyond the call of duty. We walked into APG ready to have a moan about the lack of response from one of the APG team following us viewing a property 4 days ago and having heard nothing despite 3 chasers from us. Instead Hayley arranged a 2nd viewing and, as no one else was available, said she would attend herself. Hayley has an excellent "can do" attitude and fully understands the meaning of customer service - a rare creature these days.
Philip · 20 March 2024
Agent replied · 12 June 2024
Hi Philip, thank you for taking the time to leave us a review. Fantastic to see that Hayley was able to help you arrange a second viewing and show you around the property herself, we have also noted your comments about early experience and investigate internally. Thanks again, we know Hayley will really appreciate you feedback, Rhys.
★★★★★ 5/5
TrustpilotManaging my flat
Louise was very helpful organising contractors to repaint the flat that I am renting out, and ensuring that I am getting the best value for money.
Vasileios · 9 July 2024
Agent replied · 24 August 2024
Thank you for the review. Amazing to see that Louise was able to help you get your property looking in the best possible way ahead of viewings! Thanks, Rhys
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
