Trusted Agent profile · Heywood
★★★★★
1,214 reviews across 2 platforms
Manchester Road, Heywood, OL10 2QD
Anwyl Homes's office in Heywood, at Manchester Road, is rated 4.7 out of 5 across 1,214 reviews on two platforms, including 8 Google reviews rated 4.9.
Every review we hold for the Heywood office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat support
Massive shout out to Denise Walter based in the Clifton branch who has done a sterling job since taking over managing the letting of my flat 2 years ago. Always helpful, courteous and proactive, she always gets things done without any fuss.
Hi Guy, we know Denise will really appreciate seeing your feedback, brilliant to see she's been on hand to help whenever required over the last two years. Thanks again, Rhys
5/5
TrustpilotJustine was fantastic
Justine was fantastic helping to secure a sale on a difficult property. We tried everything to sell, including going to auction, and were having no luck but Justine got us an offer in excess of the asking price within a week of taking on the matter. Many thanks
Thank you for the review, we know Justine we be really pleased to see this following all her hard work to gain interest on your property and now a sale in a really prompt manner too. Thanks, Rhys
5/5
TrustpilotI recently rented a property through…
I recently rented a property through Issy from Downend, and she was by far the kindest and most approachable agent I encountered during my search. She was knowledgeable, incredibly helpful, and made the whole process feel effortless. As a tenant, I felt completely at ease, and I believe Issy's warm and professional approach is exactly what landlords would value too, as it fosters honest communication and a positive relationship. Thank you once again, Issy, for such outstanding service!
Thank you, Nyasha! We're thrilled to hear about your positive experience with Issy. Your kind words mean a lot to us, and we'll be sure to pass along your appreciation. Enjoy your new home , Lisa
5/5
TrustpilotOutstanding service
Having cautiously waited 6 months to move into my new home, I cannot thank Ashley and Claire enough for their patience and kindness throughout the process. Always keeping me up-to-date and reassuring me that all was going well. I'm now in my dream home thanks to them! Westbury-on-Trym branch
Hi Bev, thank you for taking the time to write a five star review. Fantastic to hear Ashley and Claire have been there for you on every step of your property journey and in the end, got you into your dream home! Fantastic news and I hope all goes well in your new home. Thanks again, Laura.
5/5
TrustpilotPleasant experience
We had an excellent experience all thanks to Sammi. His demeanour and professionalism were second to none and made the whole experience better when viewing properties with this group. Would definitely stay with them in future.
Thank you, Trudi! We're thrilled to hear about your positive experience with Sammi. Your kind words mean a lot to us, and we look forward to assisting you again in the future!
5/5
TrustpilotShamiya from the Downend Branch
We were shown around a rental property by Shamiya. The property was not what we wanted in the end but Shamiya was excellent. She listened and smiled and was just professional. Thank You Shamiya.
Thank you Andrew for your kind words about Shamiya. We're delighted to hear she provided excellent service. We'll be sure to pass on your appreciation to her.
5/5
TrustpilotIt was quite an interesting experience.
Hi Juliana, thank you for your wonderful review! We're thrilled to hear you had an interesting experience with us. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Andrews Head Office.
5/5
TrustpilotGreat service from Bear Flat
Great service from the Bear Flat branch, especially Emma Mussert and Holly Parfrey, who worked tirelessly to make a potentially awkward sale process much smoother. Many thanks to everyone involved for a five star service!
Thank you, Rich. We're very happy to hear that Emma and Holly helped to make your sale experience smoother. Your kind words mean a lot to our team.
5/5
TrustpilotAndrew’s are great, Maria too!
Andrew’s are great! We have just rented our first property through them and it has all been such a positive experience. Maria was our letting agent who was super helpful every step of the way.
Thank you, David. We're delighted to hear about your positive experience with Maria and Andrews. Enjoy your new home!
5/5
TrustpilotProfessional and knowledgeable
Good reliable service from Tanya and Lisa in the Midsomer Norton branch. Professional and confident Tanya was extremely helpful and has considerable knowledge of the housing market and kept me fully informed of the chain of events during my recent house move. Highly Recommended.
Thank you for the five star review. Brilliant to see that Tanya & Lisa have been so helpful throughout your move, supplying you with all the information required in order to make an informed decision and to stay in the loop with all the moving piece that exist in any house move. Thanks, Rhys
5/5
TrustpilotFantastic customer service from Michelle in Balham
Recently dealt with Michelle at the Balham branch. Excellent response times, helpful information - you can tell she'd thought about what I'd asked and what I was likely to follow up with, so minimised work for both of us. Efficient, effective, and very friendly. Superb.
Hi Mark, thanks for the terrific review. Amazing to see that Michelle has been on hand to help you with all your property needs. We know Michelle will really appreciate the feedback, thanks again, Rhys.
5/5
TrustpilotSale of property
Friendly and approachable team always keen to help and settle any concerns regarding the sale of my property. Elliot kept me informed on a regular basis and dealt with any questions in a professional manner. I would recommend.
Hi Simon, thanks for sharing your experience brilliant to see it was such a good one! Thanks again, Rhys
5/5
TrustpilotA responsive and very helpful team
A responsive and very helpful team, from initial letting to the resolution of issues. They are quick to respond, and wise in their advice. A good show all round and a pleasure to deal with.
Dear Peter Atkins, Thank you for your wonderful review! We're thrilled to hear that you found our team responsive and helpful throughout your experience. Your satisfaction is our priority, and your kind words motivate us to continue delivering excellent service. We look forward to serving you again. Best regards, Andrews Head Office
5/5
TrustpilotSpecial mention to Shamiya
Super prompt call back after I made my query. Shamiya was so lovely, warm, friendly, informative and really put me at my ease. The property was absolutely gorgeous, looking forward to hearing back tomorrow! Kate Clayton
Thank you, Kate! We're thrilled to hear about your positive experience with Shamiya and that you loved the property. We look forward to assisting you further.
5/5
TrustpilotExcellent experience from Shannon from Downend branch
Shannon from Downend branch was really helpful, she showed us thoroughly the property we were interested in and she gave us all the information we needed ie if there is a school closeby or the closest bus station and amenities etc. She was really kind and very quick responding to all our inquiries afterwards.
Hi Maria, thank you for your wonderful feedback! We're thrilled to hear Shannon provided such helpful service. Your satisfaction is our priority, and we appreciate your kind words. If you need further assistance, feel free to reach out. Best wishes , Lisa
5/5
TrustpilotHad a great experience viewing …
Had a great experience viewing the house in downend yesterday..Shamiya Simpson was excellent and very helpful in showing the house around. Was easy to contact her and was cheerful with the client. Will give 5 stars easily
Hi Isaac, thank you for taking the time to leave us a five star review. We know Shamiya really appreciates seeing your kind feedback. Thanks again, Rhys
5/5
TrustpilotMonika
Monika is very professional and attentive in dealing with matters relating to my let property. I am very pleased in regards to my interactions with her
Thank you, Sepehr, for your kind words! We're thrilled to hear about your positive experience with Monika. Your satisfaction is our priority, and we look forward to continuing to assist you with your property needs. Best wishes, Jake
5/5
TrustpilotRebecca Newbrook is amazing
Rebecca Newbrook is amazing! Rebecca has worked through several recent challenges with our rental with patience and grace. She has kept us informed throughout. Thank you Rebecca.
Thank you, Jen! We're thrilled to hear about your positive experience with Rebecca. Your kind words mean a lot to us. Best wishes , Lisa
2/5
TrustpilotNothing like the experience the rating makes it seem.
We've had our flat listed with a competitor for a while and were keen to get it moving.We had a good meeting with the agent here, he was friendly, knowledgeable and slick, and we said we'd be happy to co-list with them. He tried to pressure us into dropping the asking price to 'attract more viewers with the hope of getting up to what we're after'. I hate this tactic, and don't buy it for a second. He was hoping for a quick sale and to apply pressure when we get a lowball offer. This was the first warning sign. I said no, in writing, confirmed we'd be happy to co-list. I got a contract sent across to me with the price he pushed for and sole listing terms. The following day after this was sent I got 4 reminders before 10am. And he chased me a lot during the working day.I also had a call from the legal team, which again I was pressed to use because it makes the communication threads easier for the agent and solicitor. They gave us a quote twice what we got elsewhere, which they instantly dropped when I said I was getting other quotes. This annoyed me too. I then wrote to our agent and explained I was frustrated. Everything I'd written hadn't been taken into account, and the legal team essentially tried to rip us off. This is exactly what I got back (copied and pasted): Good to know the interest is starting to pick up. Not a problem about missing the calls, appreciate you have a schedule. We do not co list with other agents, the risk involved for you is higher as you may have to pay two estate agency fees so wouldn't advise. Of course would still like to support you in the sale so do let me know if you plan to switch agents. Also unfortunate the experience you have had with the legal team, they will try to be competitive in price where they can hence the discount offered.---No apology. No acknowledgement that he missed the only two things in an email. First time he's said they don't co-list, despite it being the fourth time I'd mentioned it. Doubled down on the idea the legal team should be rinsing us if they get the chance. This is not the service I expected after the reviews here.
Thank you for your feedback, and we sincerely apologize for the experience you have had. We take all feedback very seriously. All your comments have been noted and will be fully investigated. We will look into our processes and learn from this to ensure that are providing an excellent customer experience - which is vitally important to us at Andrews Property Group. Thank you for taking the time to provide your valuable feedback.
5/5
TrustpilotI have had Gurmit as my point of…
I have had Gurmit as my point of contact all year. She always responds promptly and offers a friendly service!
Thank you, for your wonderful feedback! We're thrilled to hear about your positive experience with Gurmit. Providing prompt and friendly service is our priority, and we're glad it made a difference for you. We appreciate your support!
5/5
TrustpilotGreat Service from Bobbie and her team…
Great Service from Bobbie and her team , property was rented very quickly and the process was smooth due to very helpful staff. Many thanks Arlind
Thank you for your kind words! We're thrilled to hear that Bobbie and the team provided great service and made the process smooth for you. Your satisfaction is our priority. Best wishes, Jake
5/5
TrustpilotHad a lovely viewing with Issy
Had a lovely viewing today facilitated by Issy from the Downend branch. Issy was accommodating and was able to answer all our questions. Clear and prompt communications. Thanks again.
Thank you, Evan. It's great to hear you had a positive viewing with Issy. Your feedback is much appreciated.
5/5
TrustpilotMy agent Monica Burton
My agent Monica Burton , has helped me a lot , she’s been a amazing , helping me to rent a apartment , the property market is very competitive and it’s been very hard for me , but monica has made it very easy , she’s been communicating with me every step of the way and updating me all along .She is such a wonderful person and so patient .She has helped me a massive deal i’m eternally grateful to her .
Thank you, Milena. We're thrilled to hear how Monica helped you to find an apartment to rent. Enjoy your new home!
5/5
TrustpilotFirst time buyer
We recently had pleasure to deal with MUKUL MEHTA the Mortgage and Protection Adviser at the Kingsbury office, the mortgage offer was issued in 3 days only, and all the process with the lender went smooth and easy, also not to forget he answers the phone whenever you need him, and reply to you quickly if you are stressed, which is hard, to find a broker to speak to you at weekends, evenings, anytime, I'm glad that I met and dealt with him, I dealt before with different broker but took me ages to get answers and offers, but with him only in few days.Highly recommended,
Thank you, Billel, for your kind words! We're thrilled to hear about your positive experience with Mukul Mehta. Your recommendation means a lot to us, and we're glad we could assist you efficiently.
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