Every review we hold for the Heywood office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotManaging my flat
Louise was very helpful organising contractors to repaint the flat that I am renting out, and ensuring that I am getting the best value for money.
Vasileios · 9 July 2024
Agent replied · 24 August 2024
Thank you for the review. Amazing to see that Louise was able to help you get your property looking in the best possible way ahead of viewings! Thanks, Rhys
★★★★★ 5/5
TrustpilotThanks for the great customer service…
Thanks Issy who works for the Downend branch, for the great customer service on behalf of Andrew. She is a lovely lady and explained everything in detail.
Yasasvi · 22 June 2024
Agent replied · 24 August 2024
Hi Yasasvi, thank you for the five star review. Fantastic to see that Issy and the team at Downend provided you with such a positive experince, delivering a great customer service. Thanks, Rhys
★★★★★ 5/5
TrustpilotThank you Louise G
Thank you Louise G - always appreciate your kind help navigating the rental world, thanks for always being there.
Francesca · 30 October 2024
Agent replied · 22 December 2024
Thank you, Francesca! We're thrilled to hear that Louise has been such a great help to you. Your kind words mean a lot to us! Best wishes , Lisa
★★★★★ 5/5
TrustpilotGreat experience
Louise Gonella was fantastic throughout our communication with her. She was always professional and really helped the process go smoothly. Thanks Louise!
Izzy · 13 September 2024
Agent replied · 23 October 2024
Thank you, Izzy. We're very happy to hear that Louise provided such excellent service and made the process smooth for you.
★★★★★ 5/5
TrustpilotAndrew’s Reigate - Isaac fantastic!
Isaac was so friendly, helpful and patient, being first time buyers we really appreciated him taking the time to walk us through everything. A breath of fresh air from other estate agents!
Will · 12 March 2024
Agent replied · 12 June 2024
Hi Will & Anna, thank you so much for the five star review. Fantastic to see that Isaac delivering a really good experience to you, we know he will appreciate your kind feedback, thanks again, Rhys
★★★★★ 5/5
TrustpilotDan from the Downend Branch was…
Dan from the Downend Branch was punctual and on time. He was also knowledgeable of the area and had great information for us.
William · 24 August 2024
Agent replied · 29 August 2024
Thank you, William! We're thrilled to hear that Dan provided you with excellent service and valuable information. We appreciate your feedback!
★★★★★ 5/5
TrustpilotBest property viewing!
I recently accompanied my friend on a (successful) house viewing. Emily (Woodman) was such a delight and genuinely seemed interested in making sure the property was the right place for my friend. She was super helpful and kind, answering any and all questions. Makes me wish she was my estate agent! She’s also been so wonderful helping my friend sort everything with paper work etc, having a turnaround of less than a week from viewing to getting the keys!
Lucy · 27 March 2024
Agent replied · 12 June 2024
Hi Lucy, thank you for taking the time to leave us a review. Fantastic to see that Emily gave you such a good experience and was able to help your friend and that she's been on hand to help each step of the way. Thank you for sharing, we know Emily will really appreciate it, Rhys
★★★★★ 5/5
TrustpilotFabulous experience with Kalie Vallis
Me and partner are currently in the process of finalising everything to do with buying our first home. Our estate agent Kalie Vallis - based in the Keynsham office has been absolutely brilliant. From the very first viewing, to our offer being accepted, to helping us understand what paperwork we need to show, and to now waiting for the rest of the legal work to finish - she’s been absolutely amazing. Kalie updates us all the time, keeps us in the loop about every single situation and explains to us what’s next. She’s a really positive person and has really been easy to deal with on a regular basis. I look forward to her emails and calls! Highly, highly recommend. It’s been an absolute pleasure every step of the way x
Kamila · 4 March 2024
Agent replied · 12 June 2024
Hi Kamila, thank you for taking the time to write a lovely five star review. Amazing to hear that Kalie has been absolutely brilliant and taken you through every step of the way whilst finding you your first home. I am so glad she was able to help you. Thank you for your recommendation too, she will be really happy to hear this. Thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotExcellent Team
The team Lisa and Tanya kept in contact with me from beginning to end, a regular call with feedback and advice. Really appreciated their help and hard work.
Anna · 20 May 2024
Agent replied · 12 June 2024
Hi Anna, thank you for the five star review. Fantastic to see Lisa and Tanya kept you updated throughout and I am so glad they were able to help. They will really appreciate this kind review so thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotJaz Gyde has been absolutely amazing…
Jaz Gyde has been absolutely amazing with supporting me and my partner getting a dog friendly rental property. She’s been clear, helpful and attentive. She is smiley, happy and approachable. And knows her stuff.
Molly · 19 January 2024
Agent replied · 12 June 2024
Hi Molly, we appreciate you taking the time to leave us a review. We know finding a new home can be stressful especially when trying to find a home suitable for your pet too. Brilliant to see that Jas and the team have been able to help you through your search. Thanks, Rhys
★★★★★ 5/5
TrustpilotNew Landlord : Being reasonably new to becoming a…
Being reasonably new to becoming a Landlord, Ed from the Reigate Team has been extremely helpful to me. No question was ever to much to answer, he has been so patient, never rushing me to make decisions and has always had the time to speak when needed. A very courteous gentleman. Infact all the staff at Reigate that I have had dealings with have been lovely and always get back to you with any concerns straight away. I would definitely recommend, found me tenants straight away and things couldn't have run any smoother. Thank you Ed and the Reigate Team. Anita
Customer · 28 February 2024
Agent replied · 12 June 2024
Thank you for taking the time to leave a 5 star review. Fantastic to see that Ed and the team in Reigate have been on hand to help you each step of the way. We know the team rea;;y appreciate your feedback. Thanks again, Rhys
★★★★★ 5/5
TrustpilotHonest and pleasant to do business with
Our agent, Dominic, was helpful, straightforward, pleasant and direct with us. We felt that we could trust him to be honest with us and give us the advice that was in our best interests, (even when it wasn't the most advantageous to him!) Nothing was too much trouble and he was very patient answering our many phone calls and gave us a lot of good advice. A pleasure to do business with him.
Emma · 10 July 2024
Agent replied · 24 August 2024
Thank you for the review, it's fantastic to see how Dominic was able to help you, providing you with all the information and support you needed. Thanks again for sharing your experience with us! Rhys
★★★★★ 5/5
TrustpilotShannon helps us out.
Shannon and her colleague Isobel were very helpful and friendly throughout. They went above and beyond their remit, to help us negotiate their systems etc.Many thanks due
Colin · 4 June 2024
Agent replied · 12 June 2024
Hi Colin , Thank you for the five star review. It is fantastic to hear that Shannon and Isobel have been helpful and friendly aswell as going above and beyond. Thanks , Lisa
★★★★★ 1/5
TrustpilotThey only want first time buyers!
If you’re a second time buyer - don’t bother with them. They will string you along through to final bidding stage and use you as bait / push through first time buyers to their vendors and advise them that it’s the “Safest” option. They will hold you back until they can use your offer as competition. They will say things like “your offer is provisionally accepted by the buyer we have to wait until Monday just a heads up there may be an offer from a first time buyer coming on Monday”Zero empathy or even acknowledgment that you are trying to buy your family home.Their “mortgage broker “ is incredibly rude.
Taraneh · 26 February 2024
Agent replied · 12 June 2024
Hi Taraneh, thank you for taking the time to leave us a review. Upon receiving your feedback we had passed your comments to the relevant branch manager and believe that they've been in touch to further clarify the situation and gain better understanding as to how we may have been able to improve our service. Of course we remain dedicated in trying to help you find your new home. Many thanks, Rhys
★★★★★ 5/5
TrustpilotSupportive and professional
The Barnet team have provided great service and have been very supportive with my first let. Very experienced and professional. Many thanks.
Franki · 13 October 2026
★★★★★ 5/5
TrustpilotThanks to Richard for organising our…
Thanks to Richard for organising our viewings and being so helpful - the London market is crazy at the minute but he’s been great thus far :)
Ebony · 31 May 2024
Agent replied · 12 June 2024
Hi Ebony, thanks for sharing your experience, we know that Richard will really appreciate seeing your feedback. Thanks again, Rhys.
★★★★★ 5/5
TrustpilotLisa in Southville
Lisa in Southville has been a fantastic help, sharing her knowledge and expertise on the market and what's the best option for me, her enthusiasm is contagious and I'm looking forward to my next move, would recommend every time.
Jayne · 14 September 2023
Agent replied · 12 June 2024
Hi Jayne, really appreciate you taking the time out of your day to write us a five star review. Great to see Lisa and the team in Southville have been on hand to help you make a fully informed decision, all the best for the future move. Thanks, Rhys
★★★★★ 5/5
TrustpilotHelpful and accommodating
We were looking for a flat to rent. The agent Jasmine was very friendly and accommodating when she showed us the property. Jasmine has done an excellent job in helping us in the application process. Thanks!
Terrence · 14 November 2023
Agent replied · 12 June 2024
Hi there, thank you for taking the time to write Jasmine a five star review. Really glad to see Jasmine has done an excellent job through the application process and she was very friendly. Thank you again and all the best, Laura.
★★★★★ 5/5
TrustpilotThe Causeway
Would like to thank all of the team in Winterborn branch for their great work on the sale of our property. The team are a great bunch and really do care and always endeavor to support you as a seller 100%.
John-Henri · 4 June 2026
★★★★★ 5/5
TrustpilotThe estate agent Matt Wood was really…
The estate agent Matt Wood was really helpful and stayed in contact throughout the buying process. He did well to keep the process moving and keep both sides on the same page.
Harry · 11 February 2024
Agent replied · 12 June 2024
Hi Harry, thank you for sharing the feedback. Brilliant to see Matt and team were on hand to help you throughout your move. We know Matt will appreciate seeing your amazing review. Thanks, Rhys
★★★★★ 5/5
TrustpilotAn excellent service throughout
I can wholeheartedly recommend the services of this estate agency, recommended to us by a friend. Initially it was the cheaper charges and speed of response that attracted us, but later it was the kindness & support offered, even after completion, that I valued more.We were in a chain & Antony Perez looked after us for the 6 months it took for our sale to complete. He was professional, helpful and reassuring, remaining unfailing courteous even when we were irritable & stressed.
Adanna · 7 February 2024
Agent replied · 12 June 2024
Hi Adanna, what a brilliant review! We love the fact you had such a positive experience with the team in Worcester Park, in particular Antony who was on hand to help you every step of the way. We totally agree with you, there is much more to an estate agent than their fees, thank you for the fantastic feedback, all the best, Rhys
★★★★★ 5/5
TrustpilotIsabelle is fantastic
Isabelle is brilliant, my experience for a viewing was amazing. She’s so talented with a good explanation of everything. Fantastic I definitely recommend her. Thank
Mouafo · 21 June 2024
Agent replied · 24 August 2024
Hi Mouafo, thank you for your lovely five star review. Amazing to see Isabelle has been brilliant and was able to provide excellent knowledge. Thank you for the recommendation too and all the best, Laura.
★★★★★ 5/5
TrustpilotLeah Rawlings- Clifton
Leah Rawlings has been excellent and always has a smiling face.Her way of talking is very good.Leah Rawlings was very helpful to find out our new tenant.Thanks Leah for your help.She is an asset to your team 🥰
Jaziya · 15 September 2023
Agent replied · 12 June 2024
Hi Jaziya, thank you for the five star review for the team in Clifton, it's especially appreciated you taking the time to recognise and illustrate the effort & care Leah puts into her work. Fantastic she was able to help you find an excellent tenant.Thanks, Rhys.
★★★★★ 5/5
TrustpilotConnor Edney delivers exceptional service
We were recently shown around a property by Connor Edney. He was excellent and was able to answer all our questions drawing on his extensive experience in the property market. Thanks Connor.
Customer · 29 January 2024
Agent replied · 12 June 2024
We appreciate you taking the time to leave us a five star review, in particular Connor. Great to see you had a fantastic experience whilst out on viewings. Thanks, Rhys
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