Every review we hold for the Heywood office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAbsolute disgrace
Renting for 4 years - 4 years of them not dealing with any issues reported. Waiting for the boiler to be fixed in the coldest time of the year for 4 working days before they called plumbers - only because the rebate was mentioned… no inspections whatsoever for 4 years then the whole deposit is being held and released back to the agency to cover “the damage” - even though the property has been damaged and afterwards repainted by the plumbers - £400 to cover just painting the walls. What a hellish experience!
Monika · 15 November 2023
Agent replied · 12 June 2024
Hi Monika, thank you for the review and sorry to see that you feel that the experience as a tenant was not to the level you'd expect. We have looked into your feedback and I believe that my colleague Hannah has attempted to reach out a number of times to try and obtain some further information as to how we can improve our service and learn for your experience. We would of course be keen to have further conversations as and when that may suit yourselves. Many thanks, Rhys
★★★★★ 5/5
TrustpilotExcellent service and communication …
Sameer and Mikesh were absolutely fantastic! I can’t thank them both enough. Excellent service, honest, kind and professional. Best experience and we moved into our wonderful home thanks to them! Highly recommend!!
B.S.Owens · 15 November 2023
Agent replied · 12 June 2024
Hi Bethan, thanks for leaving us a review on Trustpilot too! So pleasing to see you had such a positive experience with us at Andrews, thanks again, Rhys.
★★★★★ 5/5
TrustpilotIssy at the Downend branch
Issy at the Downend branch - Very friendly and helpful. Answered all my questions I fired at her and I asked around 50!! If she couldn't answer she would find out for me.Even in between showing me around the house was full of good general conversation and didn't make me feel uncomfortable.Excellent job! A prime example and experience of why virtual tours aren't as good as being there with a rep!
Luke · 22 May 2024
Agent replied · 12 June 2024
Hi Luke, thank you for the review. We know Issy will really appreciate seeing your feedback, great to see she was able to help you with all the questions you had too. Thank you for sharing you experience with us, we are so pleased it was such a positive one, Rhys.
★★★★★ 5/5
TrustpilotAndrew’s Estate Agent Worcester Park
Excellent company. Second time to use Andrew’s particularly Antony who is very experienced and proficient in house purchase and sale. Highly recommended to anyone wishing to move home.
Alan · 7 February 2024
Agent replied · 12 June 2024
Hi Alan, thanks for the five star review. Brilliant to see a returning customer and fantastic to see you've had a brilliant experience both times! We know Antony will really appreciate the review, thanks again for sharing, Rhys.
★★★★★ 5/5
TrustpilotI met Mukul Mehta the mortgage and…
I met Mukul Mehta the mortgage and protection adviser at the Kingsbury office about 7 years ago when he got me the mortgage and here we are again he helped me again with another mortgage deal for a bigger house, I would highly recommend Mukul to anyone that is looking to buy a house or a flat he made it look easy and took the stress off me. Hussain khan
Hussain · 30 May 2023
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Kyle Sykes showed us round a property in Bath and was very helpful with answering our questions. Would definitely recommend Andrew’s to students.
Cassius · 31 March 2024
Agent replied · 12 June 2024
Hi Cassius, thank you so much for the five star review. Great to see you had a fantastic experience with Kyle.
★★★★★ 5/5
TrustpilotThey will find you a place even if no one else can!
I was looking for a place for a good 1 month in Bristol and just when I was about to give up I reached out to andrew and they helped me secure a property in 3 days. Prompt reply, friendly staff and speedy process of renting. Andrew is the best in Bristol and special thanks to Eleanor Gregory who was extremely helpful in getting the process over the line.
Ayush · 16 June 2023
★★★★★ 5/5
TrustpilotIssy was incredibly friendly and…
Issy was incredibly friendly and provided a fun, laid-back atmosphere while also remaining professional during a property viewing. Thank you Issy! :)
Bailey · 21 May 2024
Agent replied · 12 June 2024
Hi Bailey, thanks for the five star review. Brilliant to see that Issy brought some fun to your viewing. Thanks, Rhys
★★★★★ 5/5
TrustpilotHad a great service from this company…
Had a great service from this company in the southville office. Lisa Bird was very informative and professional.
Ollie · 30 July 2024
Agent replied · 24 August 2024
Thank you, Ollie! We're thrilled to hear about your positive experience with Lisa at our Southville office. Your feedback is greatly appreciated!
★★★★★ 5/5
TrustpilotVery friendly, helpful and efficient
Janine is always very helpful and deals with any issues very quickly. We have been more than happy with the service.
Carly-Ann · 4 June 2024
Agent replied · 12 June 2024
Hi Carly-Ann , Thank you for the five star review. It is great to hear that Janine has been helpful and dealt with your issues quickly. Thanks , Lisa
★★★★★ 5/5
TrustpilotElliot has been super helpful…
Elliot has been super helpful throughout the process of buying our first house. Always responsive, helpful and happy to show us round the house multiple times. Thanks for your help!!
Charlotte · 29 November 2023
Agent replied · 12 June 2024
Hi Charlotte, thank you for the five star review, we really appreciate your feedback. Brilliant to see that Elliot was on hand to assist you through your purchase and was able to answer all your queries. We hope you settle well into your new home! Thanks again, Rhys
★★★★★ 5/5
TrustpilotSuper helpful, effective and efficient
Emma Mussert from the Bath Bear Flat branch has been our main contact in the process of buying a house with a social enterprise and our church for a vulnerable family. Emma was extremely helpful, encouraging and positive throughout the whole slightly complex process. She was also very thorough and efficient in following up all the different groups involved and in communicating effectively with everyone. We cannot recommend her highly enough.
CATHERINE · 29 March 2023
★★★★★ 5/5
TrustpilotJames and his team from the Wallington…
James and his team from the Wallington Branch were tremendous throughout our sale. We had a few frustrations along the way, however the team kept us updated the whole way through. Very professional and polite always. Our sale was directed at a niche market and the team were well briefed on all aspects of the complex. I can't thank them enough for getting us through to the last hurdle, completion next week. Thank you James and Team.
Susan · 20 August 2022
★★★★★ 5/5
TrustpilotViewing
We went to view a house. Julie was very polite and welcoming! Gave us a splendid tour in which, we was very happy for.
Michael · 5 April 2024
Agent replied · 12 June 2024
Hi Michael, thank you for the five star review. Brilliant to see that Julie gave you such a good experience when out viewing with us, thanks again we know Julie will really appreciate seeing your feedback, Rhys.
★★★★★ 5/5
TrustpilotGregg Lines at the Stroud branch was…
Gregg Lines at the Stroud branch was very helpful to us from the moment we stepped in the foot of the door of the property we now live in. He was quick to get everything moving, and just under a month we had everything in place ready for the move. Thankyou for the your efficiency and despite being megga busy with student rentals Thankyou for balancing your work to keep us feeling priority and Thankyou for the added work you put in right at the end when we needed that little extra assistance just as you were shutting up shop!
Amy · 9 October 2023
Agent replied · 12 June 2024
Hi Amy, thank you for the fantastic review. It really is great to read about how the team in Andrews Stroud have helped you, specifically Greg, from viewing all the way to move in. We know Greg works incredibly hard to find people their new home and great to see he's done the same for you. Hope you're all settled in and enjoying your new home. Thanks, Rhys
★★★★★ 5/5
TrustpilotIssy has good customer service and i am…
Issy has good customer service and i am pleased to have met her. Thank you Issy for helping us get the property.
Mimi · 12 May 2024
Agent replied · 12 June 2024
Hi Mimi, thank you for the five star review. Great to see that Issy has been on hand to help you secure your new home. Thanks, Rhys
★★★★★ 5/5
TrustpilotProperty management team
Joe was very helpful. He is very experienced and knowledgeable on how to handle disputes with tenants
Amir · 6 August 2024
Agent replied · 24 August 2024
Thank you, Amir! We're thrilled to hear that Joe provided excellent service. Your feedback is greatly appreciated!
★★★★★ 5/5
TrustpilotShannon Bird was very friendly
Shannon Bird was very friendly, welcoming and knowledgeable about the property. She answered my questions and showed me round the house, explained the parking and back garden access.Many thanks.
Jinu · 12 December 2023
Agent replied · 12 June 2024
Hi Jinu, fantastic to see the five star review for Shannon. Really glad to see she provided you with excellent knowledge about the property and answered any questions you had! Thank you for the five star review and all the best, Laura.
★★★★★ 5/5
TrustpilotNancy Henley was great
Nancy Henley was great, empathetic, tailored her approach to my house desires and it felt like she equally cared about helping me and the seller.
Lina · 6 March 2024
Agent replied · 12 June 2024
Hi Lina, thank you for your five star review. Fantastic to see Nancy was able to assist you and deliver great support to yourself. Thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotVery professional staff
Very professional staff, from the initial contact right through to completion. Nancy Henley was excellent, responding to all questions and queries and keeping me updated throughout the whole process.
Paul · 9 December 2023
Agent replied · 12 June 2024
Hi Paul, thank you for taking the time to write a five star review. Fantastic to see Nancy has provided you with excellent service and made sure you were up to date throughout the whole process. Thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotPrompt follow up and action
Louise Gonella was very helpful in navigating a tricky situation.
Mrs · 21 November 2024
Agent replied · 22 December 2024
Thank you, Mrs. Wakefield, for your kind words. We're delighted to hear that Louise was able to assist you effectively. Your feedback is greatly appreciated! Best wishes, Jake
★★★★★ 5/5
TrustpilotConnor from Reigate branch
We were shown around by Connor from the Reigate Branch who had a lovely way about him. Whilst I understand he's a fairly new estate agent, he struck the perfect balance of being knowledgable about the property and its specifics (not always a given!), not pointing out the blindingly obvious ('here's the cooker' - yes, I've actually had that before : ) whilst also hanging back enough and giving us 'space' to view the property and feel at ease there without feeling he was crowding us (something that happens all too often and can be quite off putting when you're viewing a house). More Connors please!
Kate · 25 September 2023
Agent replied · 12 June 2024
Hi Kate, thank you for writing such lovely words about Connor from our Reigate branch. Fantastic to see Connor has been a massive help and made you feel at ease when viewing our properties. Really pleased Connor could help and we wish you all the best for the future! All the best, Laura.
★★★★★ 5/5
TrustpilotMukul is Fantastic
Mukul Mehta is a fantastic Mortgage & Protection Adviser at the Kingsbury office who went above and beyond to help me find the perfect mortgage deal. He was incredibly knowledgeable and worked tirelessly to secure a great rate for me. Not only that, but he also provided valuable advice about the home buying process. I highly recommend Mukul to anyone, especially first-time home buyers. He truly made the experience smooth and stress-free.
Aya · 2 February 2023
★★★★★ 5/5
TrustpilotVery helpful ⭐️
Andrew’s have been really helpful in helping me try to find a property in Bristol so far, specifically Issy from the Downend branch has been great. She has been helpful in trying to find areas suited to my partner and I and has answered all our questions. She has also just been incredibly friendly which really goes a long way after struggling to find anywhere. Thanks issy!
Marcel · 25 June 2024
Agent replied · 24 August 2024
Hi Marcel, thank you for the review. Great to see the team in Downend have been so helpful to you through your search and we know Issy will really appreciate seeing your feedback. Good luck with the search! Thanks, Rhys
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