Every review we hold for the Heywood office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI really do appreciate Issy at the…
I really do appreciate Issy at the Downend branch for your help. She really communicated to me in an efficient and effective manner. A top notch act of professionalism.
Peter · 19 April 2024
Agent replied · 12 June 2024
Hi Peter, we know that Issy will really appreciate seeing your review. She works incredibly hard for our customers, brilliant to see her efforts have been recognised. Thanks again, Rhys
★★★★★ 4/5
TrustpilotA thoroughly enjoyable experience
A thoroughly enjoyable experience. E mails/Telephone calls answered on time. From the viewing to the after sales team I have been dealt with both professionally and courteously! Special thanks to Katie Maggs she has been a diamond!
Lynn · 3 May 2022
★★★★★ 5/5
TrustpilotWe have been customers of andrews…
We have been customers of andrews mordern branch for 3 years. We had a lettings issue and could only speak to the sales manager Brian who was available. Even though it was not Brian’s department, he went above and beyond to help resolve our issue. He followed up days after to ensure the issue was resolved. Brian understands how to treat customers and is the main reason we will continue to stay with andrews.
Z.R · 12 June 2023
★★★★★ 5/5
TrustpilotI found Shannon Bird at Downend Branch…
I found Shannon Bird at Downend Branch was extremely helpful and pleased with the work she did for me.
Nicki · 8 December 2023
★★★★★ 5/5
TrustpilotJanine
Janine, thanks for all the supports extended. very professional in managing things. i was able to manage things at time when i was out of station.
Harikumar · 9 June 2024
Agent replied · 12 June 2024
Thank you for the review. We know that Janine will really appreciate seeing your feedback. Thanks again, Rhys
★★★★★ 5/5
TrustpilotEnd of Tenancy
Great response and determination shown by Raluca Bagou in dealing with a difficult end of tenancy situation. Very impressed with her professionalism
Peter · 16 August 2024
Agent replied · 24 August 2024
Thank you, Peter. We're delighted to hear about your positive experience with Raluca. Your feedback is greatly appreciated.
★★★★★ 5/5
TrustpilotExcellent service
Excellent serviceAshley sold my uncles house, was super helpful throughout the process and did beyond his job as I wasn’t local. Highly recommend Ashley and the team at WOT
Sam · 28 February 2023
★★★★★ 5/5
TrustpilotThe teams at Long Ashton and Bedminster…
The teams at Long Ashton and Bedminster branch were absolutely fantastic. Nothing was too much and they certainly got everything across the line. Fantastic service and would definitely recommend. Thanks all
Sean · 27 February 2024
Agent replied · 12 June 2024
Hi Sean, fantastic to see that the team in Long Ashton/Southville have provided such a brilliant service to you. We know they will really appreciate seeing your feedback and of course the recommendation. Thanks again, Rhys
★★★★★ 5/5
TrustpilotIzzy from the Downend branch was very…
Izzy from the Downend branch was very helpful and cheery. I wasnt expecting a call back as most other Estate Agents dont bother to call you back.
Mr · 16 May 2024
Agent replied · 12 June 2024
Hi Roger, thank you for your five star review. Fantastic to see you had a positive experience with our Downend branch, I am so glad Izzy was able to assist. Thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotSarah has always been a great help with…
Sarah has always been a great help with the letting of my small flat.
MRS · 14 December 2024
Agent replied · 22 December 2024
Thank you Daphne, for your kind words. We're thrilled to hear that Sarah has been a great help with your flat. Your satisfaction is our priority! Best wishes, Jake
★★★★★ 5/5
TrustpilotNot a single complaint!
The emails were prompt.Everytime I spoke to a member of staff they were so pleasant, I'd like to mention Shannon, Issy and Molly in particular!
LS · 19 June 2024
Agent replied · 24 August 2024
We know the Andrews lettings team will really appreciate your feedback. Fantastic to see you always got a prompt response when needed. Thanks again, Rhys
★★★★★ 5/5
TrustpilotProperty Manager
We are now dealing with a new property manager, Louise and she has pulled out all the stops to organise and manage some complicated landlord/tenant/building fabric issues.
Lindsay · 10 May 2024
Agent replied · 12 June 2024
Hi Lindsay, thank you for taking the time to write us a five star review. Amazing to hear Louise has been able to assist you and manage some complicated issues. Thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotHayley was so helpful today with us…
Hayley was so helpful today with us finding our new home, very polite and helpful and confident in her job, highly recommend talking to Hayley.
Lib · 16 June 2023
★★★★★ 5/5
TrustpilotEmily Duveen has been amazing in…
Emily Duveen has been amazing in helping us find our new home. She listened to our feedback from other viewings and found us the perfect home! Thank you to Emily and the Horley office for supporting us!
Lucy · 7 March 2022
★★★★★ 5/5
TrustpilotAndrew property_MOLLY SCOTT_Keynsham branch
Andrew property keynsham branch is very helpful and fast at communicating to find the property before my notice period.Molly Scott and Freya are the two people who helped a lot to setting up the tenancy agreement ASAP.
SS · 28 September 2023
Agent replied · 12 June 2024
Hi there, thank you for taking the time to write a five star review. Great to see the team and in particular Molly and Freya have been on hand helping you through the process. Really glad the guys could help you. Best of luck for the future. Thanks, Laura.
★★★★★ 5/5
TrustpilotKatie Maggs was a brilliant help in the…
Katie Maggs was a brilliant help in the process of buying a property in Bristol. She was professional, friendly and very efficient in getting what we needed in order to exchange and complete.
Sam · 7 September 2022
★★★★★ 5/5
TrustpilotWhat a lovely guy Isaac is first and…
What a lovely guy Isaac is first and for most. Very professional and he had such great warmth and humility.If I owned an Estate Agents, I’d want Isaac on board to lead the charge.
Steve · 25 July 2022
★★★★★ 1/5
TrustpilotSold an unsafe flat
After signing the contract and paying rent and the deposit, I was told (2 days before I moved in) the flat was unsafe because it didn't have a thermostat and got told to live somewhere else until they got it fixed.
Joseph · 9 June 2023
Agent replied · 12 June 2024
Joseph, I'm sorry to hear about your experience. I would happily look into this further if you are able to provide a little more detail. My email is choward@andrewsonline.co.ukKind regardsCarl HowardGroup CEO
★★★★★ 5/5
TrustpilotVery prompt
Very prompt. Well done Steve, hoping you help me to find my dream house.
Elena · 7 December 2024
Agent replied · 22 December 2024
Thank you, Elena! We're thrilled to hear about your positive experience with Steve. We look forward to helping you find your dream house! Best wishes, Jake
★★★★★ 5/5
TrustpilotThe people I dealt with were professional and friendly.
The people I dealt with (James and Janine) were very professional, efficient, focussed and friendly. Their communication was very good and they kept me updated on all aspects of the sale process at all times.
Martin · 14 November 2023
Agent replied · 12 June 2024
Hi Martin, brilliant to see James and Janine have been on hand to help you through the sale of your home and updated you at all times. Thank you for the five stars and all the best, Laura.
★★★★★ 5/5
TrustpilotAttentive Staff
Attentive staff (Sarah Robinson & Jasmine Glyde) who keep us informed on legislation ensuring our properties are compliant to the latest regulations. Helpful and understanding on meeting our expectations from our property portfolio.
Robert · 24 May 2025
★★★★★ 5/5
TrustpilotDeposit return
Sarah was very clear and helpful when explaining the procedures in regards the return of my deposit. Efficient and very polite :)
SaraG · 24 August 2023
★★★★★ 5/5
TrustpilotGreat
Took the time to show the property properly, not rushed through. Was able to answer questions I had. Polite and professional!
Stacey · 13 August 2024
Agent replied · 24 August 2024
Thank you, Stacey! We're thrilled to hear you had a positive experience. Our team strives to provide thorough and professional service. We appreciate your feedback!
★★★★★ 5/5
TrustpilotGreat Experience with Shannon from the Downend branch
Had a fantastic house tour with Shannon from the Downend branch. Her enthusiasm and professionalism stood out. She was knowledgeable and answered all our questions with a great attitude. Highly recommend her service!-Caleb
Caleb · 22 December 2023
Agent replied · 12 June 2024
Hi Caleb, thank you for the review, we know Shannon works really hard to deliver a brilliant service to our customers, great to see you've had that experience too! Thanks again, Rhys
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