Every review we hold for the Heywood office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat support from Nancy and Daniel
Nancy and Daniel have been extremely friendly and helpful throughout the complete process. Their knowledge of the uk rental market has been really helpful in assisting me to find a property in the Horley area. Highly recommended!
Lee · 15 September 2023
Agent replied · 12 June 2024
Hi Lee, thank you for the great five star review for the team in Horley. Really pleased that Nancy & Daniel were on hand to help you through the market and find you a new home. We hope you're settling in well, thanks Rhys.
★★★★★ 5/5
TrustpilotKeynsham Branch - Molly & Freya
Molly and Freya are a credit to the Keynsham branch. They are always on hand to answer any queries. They are professional, knowledgeable and friendly. They made the whole process seamless and I would highly recommend them
Customer · 14 September 2023
Agent replied · 12 June 2024
Thank you for the five star review for our team in Keynsham, in particular Molly & Freya, fantastic to see them assisting you with all queries making your experience as easy as possible.Thanks, Rhys
★★★★★ 5/5
TrustpilotShamiya helped us view a house her…
Shamiya helped us view a house her communication was so professional and had all the answers to the questions we had
Mihaela · 12 August 2024
Agent replied · 24 August 2024
Thank you, Mihaela! We're thrilled to hear that Shamiya provided you with professional and knowledgeable service. We appreciate your feedback!
★★★★★ 5/5
TrustpilotGreat agency
I’ve been dealing with the Reigate branch and they’re all very lovely and attentive!Maria always replies very quickly and the viewing was in line with my needs.
Alessia · 24 April 2024
Agent replied · 12 June 2024
Hi Alessia, we appreciate you taking the time to leave us a review. Great to see that Maria and the team in Reigate are always able to help you as quickly as possible. Thanks, Rhys
★★★★★ 5/5
TrustpilotHappy customer
The staff at Andrew’s are so helpful and reassuring with any questions you need answered.There telephone manor is so friendly.l would recommend the agents for the efficient and quick sale.
Mrs · 16 February 2024
Agent replied · 12 June 2024
Hi Mrs Neale, fantastic to see you had such a positive experience with our friendly staff, we are so pleased to see your sale went through efficiently. Thanks, Rhys
★★★★★ 5/5
TrustpilotMy partner and I were looking to find…
My partner and I were looking to find property’s to rent and Shannon from the Downend branch has been so helpful and supportive through out the process. She was really friendly and personable at the viewing and she has also been really helpful arranging another viewing for the property we really liked as my partner couldn’t attend the first. It is obvious she really cares about her clients and is an asset to your team.
Alice · 14 March 2023
★★★★★ 5/5
TrustpilotWe purchased a house sold through them
We purchased a house sold through them. They were super friendly, transparent, quick to reply to emails and seemingly more on it than solicitors on both sides of the sale.
Gareth · 16 February 2024
Agent replied · 12 June 2024
Hi Gareth, thank you for the five star review. We hope you are settled into your new home and we are so pleased we were able to help you make the move! Thanks, Rhys
★★★★★ 5/5
Trustpilot90 Clark Drive ( Eddie Van Tonder)
I had a viewing today with Issy from the Downend branch. She was extremely helpful answering any questions i had and made the experience very comfortable and pleasant!
Edgar · 28 March 2024
Agent replied · 12 June 2024
Hi Edgar, thank you for the fantastic review! Brilliant to see that Issy was able to give you such a brilliant experience when out on your viewings. Thanks, Rhys
★★★★★ 5/5
TrustpilotI had a viewing today with Issy from…
I had a viewing today with Issy from the Downend branch. She was extremely helpful answering any questions i had and made the experience very comfortable and pleasant!
Jaiden · 27 March 2024
Agent replied · 12 June 2024
Hi Jaiden, thank you for taking the time to leave us a five star review we know that Issy will really appreciate seeing your feedback. It's also great to see your viewing experience was such a positive one. Thanks, Rhys
★★★★★ 5/5
TrustpilotBig shout out to Antoine at Sutton …
Big shout out to Antoine at Sutton branch. Thanks so much for all your help. Could not be happier with all your service.
Christine · 30 June 2023
★★★★★ 5/5
TrustpilotWe had a very pleasant experience with…
We had a very pleasant experience with Isaac Biggerstaff from the Reigate and Redhill branch, he showed us the property in a professional and informative manner, give this man a payrise, thank you Isaac
Marian · 27 May 2022
★★★★★ 5/5
TrustpilotMonika
The best company! The team work in an open and transparent way, the communication is great and very effective, I feel valued and respected as a tenant. Letting manager is always available and responds promptly to my queries and needs.
MRS · 31 May 2023
Agent replied · 23 October 2024
Thank you, Mariana, for your kind words. It's great to hear that Monika has been there to support you and your family with any issues in the past few years.
★★★★★ 5/5
TrustpilotGreat Experience (Horley Branch)
We have recently looked at a rental property through the Horley branch. The staff was friendly and efficient, communication was great throughout. Highly recommend!
Bianka · 4 June 2024
Agent replied · 12 June 2024
Hi Bianka , Thank you for the five star review and recommendation. It is great to hear that the staff were friendly and efficient with great communication. Thanks , Lisa
★★★★★ 5/5
TrustpilotEmily was fab me
Emily was fab me , my husband and our daughter felt very at ease with Emily she told us about schools and nearby services . Very lovely and friendly . And very knowledgeable
Georgia · 9 July 2022
★★★★★ 5/5
TrustpilotExtremely friendly and helpful with our…
Extremely friendly and helpful with our property search. Tracy and Maria have gone above and beyond in keeping me updated on our property search.
TammyS · 4 June 2024
Agent replied · 12 June 2024
Hi Tammy , Thank you for the five star review. It is great to hear that Tracey and Maria have gone above and beyond assisting you with your property search. Thanks , Lisa
★★★★★ 5/5
TrustpilotEd made our journey seem easy but it…
Ed made our journey seem easy but it wasn’t. It took a long time to complete the reference checks and it looked like it wasn’t gonna work. Thank you guys for always coming through.
Mrs · 4 November 2023
Agent replied · 12 June 2024
Hi Esther, thank you so much for leaving us a review on Trustpilot too. Great to see that you had a really positive experience from the team, albeit if other parties made the process slightly slower than anticipated. Many thanks, Rhys
★★★★★ 5/5
TrustpilotNice and Prompt
Shannon the Downend branch was quite courteous and helpful. Sent the application form promptly.
Charles · 13 November 2024
Agent replied · 22 December 2024
Thank you, Charles! We're thrilled to hear Shannon provided excellent service. Your feedback is greatly appreciated. Best wishes , Lisa
★★★★★ 5/5
TrustpilotMany thanks to Clifton Brunch
Many thanks to Clifton Brunch! Great experience and friendly team. Kind and helpful, thank you for all the support and guidance all over my application
Andreea · 16 April 2023
★★★★★ 5/5
TrustpilotKeynsham Branch: Very friendly & professional
Keynsham Branch: The staff were very helpful, friendly & professional - in particular Molly & Freya. Excellent customer service, would definitely recommend
Alison · 13 July 2023
★★★★★ 1/5
TrustpilotOMNISHAMBLES
So the person responsible and lead incompetent is going to deal with a complaint- we'll done. When we met to discuss the debacle you were mute and failed mention arrangements had been made despite a direct enquiry. You have caused us financial hardship.BE VERY WARY of contracting with them.
Shaine · 15 June 2022
Agent replied · 12 June 2024
Now that you have advised the complaint relates to the Branch Manager, we have asked the relevant Regional Manager to investigate and respond to your complaint. This process is also being overseen by our central customer service team.
★★★★★ 5/5
Trustpiloti spoke to karen and she had great…
i spoke to karen and she had great knowledge and expertise about renting. will definitely be recommend andrews property group to anyone looking to let their property
Marcie · 27 March 2024
Agent replied · 12 June 2024
Hi Marcie, thanks for taking the time to leave us a review and brilliant to see that Karen was able to share her wealth of knowledge with you about the lettings market. We appreciate your recommendation and know Karen will be really thankful for the feedback, thanks again, Rhys
★★★★★ 5/5
TrustpilotLovely Staff
It was lovely meeting you Issy.The way you respond to us was excellent and you were so kind, insightful, responsive and Professional.
Princy · 28 June 2024
Agent replied · 24 August 2024
Thank you for the five star review. Brilliant to see that Issy delivered such a brilliant experience for you. Thanks again, Rhys
★★★★★ 5/5
TrustpilotGreat communication and very very…
Great communication and very very helpful team. Made my move pretty much effortless
Steven · 20 November 2024
Agent replied · 22 December 2024
Hi Steven, thank you for your kind words! We're thrilled to hear that our team could make your move effortless. Best wishes, Jake
★★★★★ 5/5
TrustpilotHyper Swift Service
Swiftly booked viewing, viewing was on time and unrushed - all aspects of property and offer was clearly explained, offer was made and acknowledged within a day.
Mr · 17 March 2024
Agent replied · 12 June 2024
Hi Mr Naseer, thank you for taking the time to write us a five star review. Fantastic to see you had a positive experience and everything was clearly explained. Thanks for sharing your experience and all the best, Laura.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
