Trusted Agent profile · Hertsmere
★★★★★
1,120 reviews across 2 platforms
56, Shenley Road, Borehamwood, WD6 1DS, Hertsmere, WD6 1DS
Winkworth's office in Hertsmere, at 56, is rated 4.0 out of 5 across 1,120 reviews on two platforms, including 209 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Winkworth Borehamwood & Elstree hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hertsmere.
Every review we hold for the Hertsmere office, from every platform, shown as written. First names only.
5/5
GoogleLove using Winkworth Borehamwood, we couldn't be more happy with them. Great team, ready to help and explain the process. But what sets them apart from others is their common sense and understanding of your needs. You feel fully supported and that to me is peace of mind. Thank you very much Winkworth, Borehamwood.
Thank you! We're very pleased to hear that you are happy with the service you received!
1/5
TrustpilotWinkworth Borehamwood Are Irresponsible
Winkworth Borehamwood allowed my children and me to move into a house which was dilapidated, broken, filthy dirty, and not fit for purpose. They had seen the place and lied about not knowing, because they are more interested in making money than from customer service. During my children's and my time in that property, our well-being dropped significantly, and I contacted Hertsmere Council and the CAB to ask for help; Winkworth washed their hands of their responsibility and I made formal complaint about their conduct. I wanted to take it to their Redress Scheme, but I became so exhausted from being unwell in that house that i didn't have the strength or the energy. Winkworth's behaviour is an utter disgrace, and should be held accountable.
5/5
TrustpilotAaron and his team did an excellent job…
Aaron and his team did an excellent job letting my house. They were responsive, thorough and extremely nice to work with. Highly recommended.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotJenny made what could have been a very…
Jenny made what could have been a very stressful situation of moving out of our home (that is being refurbished) into a rental property very straight forward; taking care of admin on our behalf and liaising with the landlord to cover all aspects of our move and so that we had what we needed when we moved in. I would definitely recommend Jenny in particular and also the Winkworth for the service that they offer.
1/5
TrustpilotA predatory scam. Do not use if a student or young.
AVOID WINKWORTH. I am still annoyed months after moving out. I was in a rolling contract, paid up my last month and moved out with plenty of notice - all fine. Out of the blue they then tried to hold me against a contract I never signed/didn't exist and though I agreed to pay if they could present one (said several times) they refused to present one despite hilariously agreeing at the start one could not be found. This went on for several weeks with back and forth phone calls and emails that went round in circles just pushing for me to pay a further 6 months I was never signed to. My mum's partner called in once. Said exact same thing id said. Phone call lasted 5 minutes. And they dropped it, apologised through him and he sent on the message to me that it would be dropped. I was livid. It felt not only predatory and an utter violation but it felt misogynistic on top of it. I am a Senior in my own job so understand associates have rules and policies to follow (and approached Winkworth also how I like to be approached with such complaints) but they completely made things up as they went along, changing stories over and over to try and get me to pay whilst refusing to provide a signed document to say so.Before moving in my friend told me her Winkworth experience which was very similar. I wish I had listened. This is clearly something they have done before and will probably do again in the hopes someone new to renting will just pay out. Vile.
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
TrustpilotExceptional. Highly recommended
Exceptional. Highly recommended.
We’re delighted to hear you had a 5-star experience with Adam and Mille at the Bourne office. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.
1/5
TrustpilotWinkworths Barnes: Amateurish and incompetent selling agents
Amateurish and incompetent in the extreme. As sole agents during 4 months of the peak house-buying season, Winkworths Barnes failed to sell our house despite interested buyers, all other properties at similar price-point being snapped up and low stock levels. Childish communicators with zero transaction-management skills. Even after we took our house off the market and formally terminated their agency, they continued to display our house on their website marked "under offer" - when the house was not under offer, they were not our agent and we had not consented to their using a photo of our property for marketing purposes. If you are looking for ineffectual and bombastic service, this is the firm for you.
5/5
Trustpilot5 Stars For Fabian
I would highly recommend Fabian at Winkworth. He was great to work with, made everything so easy. Communication was fantastic. If I was to rent again I most definitely use Fabian.
We're happy to see that you had a 5-Star experience. Thanks for sharing!
1/5
TrustpilotTerrible neglective managment!!!! We have been renting with them for a…
We have been renting with them for a year and a half, always on time with our responsibilities, always updating the managment for any issues with the lift or anything regarding the property. We had an emergency on the 31st of December where the boiler stop working and we were left completely with no warm water and a boiler that for some reason was leaking water! We were provided with emergency contacts which we tried contacting for about 3 days before we get an answer from them refusing to come and check the boiler as they were pretty sure they could not do anything due to the lack of parts( which they didn’t even know from the phone where and what exactly was the issue). After 4 days without warm water a guy came to check and nothing was done. In less words after all managment department was informed with the emergency, as we are talking about month January, even if they send people, who never treated our situation ,with a toddler at home, as emergency, did nothing. We were left for almost a month with no warm water and with the excuse that parts and manufacturers where difficult to find, with no other option and no reasonable deduction of the monthly rent, no help and no options with a toddler the most cold weather of the year!!! And the only response was that they are trying and we can have warm water for a family of 3 by using kettles!!! The boiler was fixed temporarily but still not permanently and we are at the middle of February. The worst managment we have ever faced and now they are asking us to leave with no excuse or reason. I am not willing to deal with this agency anymore and I hope I will never have to deal with such a neglective and awfull situation where they left a family with a young child in the most cold weather of the year for a month without heated water!!! I feel ashamed and disrespected but I have to make this review in order other peiple to be aware!
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
GoogleThanks to Anila for helping us. She is great in doing her job and very professional!
5/5
GoogleA very professional agency! The team was very helpful, Especially Anila
4/5
GoogleRented a property through Winkworth Borehamwood. Very helpful and professional team, and the process was smooth and quick. The only issue was that the house wasn’t cleaned properly before moving in.
5/5
TrustpilotTHANK YOU!
THANK YOU! This is hands down the best experience I have had with an Estate Agent. Shilpa was instrumental in getting the sale through before before the stamp duty break ended and walked us through every step, answering any questions we raised. Shilpa & the team made the experience an easy one and I am forever grateful for that. I will be recommending Winkworth to friends!
5/5
GoogleBeen using Winkworth borehamwood as my letting agent for last few months now. Thought i would share my experience so far. Hi can’t speak highly enough about the team. All have been extremely professional and responsive in a timely manner. From initial contact with Dan and Alex to Karen and Julie who help with any day to day property management issues the service has been 5 star. Thank you all.
1/5
TrustpilotPaying top dollar to live in a damp and disgusting property!
Currently I am paying for a 'two' bedroom property. Unfortunately due to a severe leak I reported in 08/21 one of the two bedrooms is completely unusable due to the reoccurring leaks, and the severe damp as a result.It is now 29/10/21 almost 3 months later and the problem still has not been resolved. I reported the issue for the third time on 05/10/21 but as of 21/10/21 the Landlord seemed to think the issue was solved.In the meantime I have been paying the full rental price for a two bedroom property, yet for 3 months I will have been unable to use a significant part of the property - a younger family member now has no bedroom, yet I still have to pay for it. I have asked the landlord/agent to consider a temporary rental reduction due to the above reason however this has been flat out refused on multiple occasions.Despite many emails, phone calls, photo and video evidence I shared with Winkworth, the landlord still appeared to think the issue was solved. This tells me that Winkworth must be very selective on what information they choose to pass on to the landlord, or the landlord doesn't mind dragging on this issue for longer, and thus incurring significantly higher remediation costs.This issue was first reported in August, it is now nearly November, and the fact that it has taken this long, and the issue is still not resolved will have undoubtedly incurred additional costs to tenant (My possessions now have mould on them and I now have to find another bedroom) and landlord (Has many more remedial issues to deal with).My next step will be to report all of this, making complaints to the Property Redress Scheme and seeking legal advice.
Afternoon Rajeev. Thank you for taking the time to provide this review. All of the Winkworth offices are independently owned and operated. Unfortunately you have not provided the information of the office that you are dealing with and therefore we are unable to look into this further. I would be grateful if you could provide this so that we can contact the office in question. Thank you in advance.
5/5
GoogleDavid and Colin handled everything beautifully for mine and my fiancés first home together. Absolute superstars! We contacted them about a property and received a recommendation as well, we ended up going for the recommendation and have been absolutely delighted with the whole process. David and Colin contacted us almost daily to keep us in the loop about our quick 2 weeks move and even gave us a brilliant new home gift package with lots of goodies. The whole process was easy, and they helped us with every step of the way. Winkworth have a real homely feeling and such great staff! Thank you so much for helping us find our first home!PositiveResponsiveness, Quality, Professionalism
Thank you for your kind words, we're pleased that you were happy with the service you received.
5/5
GoogleWinkworth Elstree /Borehamwood team are professionals . l met with Anila and her uniqueness , giving a service that is transperant in all she did when l was searching for a new home . We are happy to recommend Winkworth family and friends .
5/5
TrustpilotSuper Service at Winkworth Long Melford
A huge thank you to Mark Wilkins at Winkworth Long Melford. He epitomises the term "Gentleman". He was always available and nothing was too much trouble. Our house sold very quickly and Mark then worked with us to progress to completion day. I would certainly recommend Winkworth but also believe that Mark's care and attention was the key to our successful sale. Thank you Mark.
1/5
GoogleBe very careful with this agency. After 3 years of staying in a flat rented from this agency, we decided to move and when we got the flat there were several small problems and I didn't take pictures, my mistake. Now when I take the deposit, they asked for around 600 pounds to fix the problems that were already there.
Dear Valentin, We are sorry you are unhappy with the deposit dispute process, but unfortunately this is standard process following the end of a tenancy. The outcome of deposit disputes is not made by ourselves but rather an independent adjudicator, we can only relay the claims which the landlord wishes to make. When a claim is submitted you will have the opportunity to provide your own evidence - to the contrary of what the landlord has laid claim for. A final decision will then be made in the coming days/weeks - at which point you will be notified. This decision is legally binding. We hope this helps clarify the situation.
5/5
GoogleWinkworth made my first house sale a positive experience. Great communication and updates at every stage. Every member of staff I spoke to was polite and my emails were also quickly responded to. I have no complaints, and the whole process was made as smooth and stress-free as possible by Laura and initially by Paul Harwood. Laura was friendly, professional and I'm so glad to have chosen Winkworth. I highly recommend them. Thank you!
5/5
TrustpilotProfessional from start to finish
Professional from start to finish. Shilpa was understanding of our needs and patient with my elderly parents, and caring of our home of 43 years. Shilpa kept us up to date at all times and we never felt pressured or pressurised. Nishi did most of the viewings and again courteous, punctual and understanding. Would definitely recommend and use again. Huge thank you from us all.
5/5
GoogleDealing with Winkworth for the first time was such a fantastic experience. I want to express my gratitude to David, who is professional, efficient, and friendly. We couldn't ask for more. He has made this process smooth and quick. If you are looking for renting/buying or selling any property, don't hesitate to choose Winkworth. I highly recommend their services. Don't wait any longer! Thank you again, David. Cristina and Sorin ,
Thank you Cristina & Sorin for your lovely review! We hope you are very happy in your new home!
5/5
TrustpilotHappy with our experience
My partner and I are first time buyers, and we’re just about to complete on our first flat. Patrick, Alex and Nicola have overseen the whole process and we’re really happy with the way our purchase has been dealt with. We weren’t really expecting to feel grateful to our seller’s estate agents, but they have helped us navigate all the twists and turns fairly and transparently. They were also very helpful when our solicitors were being less than efficient (!) - an email to the Winkworth team was often a quick and easy way to sort out any issues. We wouldn’t hesitate to use them again (not that you have a choice as a buyer, though - if only…!).
Hello Ed. Thank you for sharing your positive experience regarding your purchase of your first property with Winkworth. We would love to know which of the Winkworth offices you dealt with so that we can congratulate them personally on their customer service and professionalism. Thank you again for taking the time to provide this review and wishing you all the best in your (first) new home!
5/5
GoogleCan highly recommend Alex, Julie and the team. Very professional handover and keep you in the loop of what’s needed
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Winkworth Borehamwood & Elstree hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hertsmere.
