Winkworth Borehamwood & Elstree reviews in Hertsmere

★★★★★ 1/5

Trustpilot

Winkworth Shepherd’s Bush

I only dealt with Winkworth Shepherd’s Bush on Uxbridge Road and can honestly say it was my worst experience as a tenant. All of the good reviews seem to be from landlords and people having their houses let for them, they only care about making money from these people and not about the tenants. Sophie Feighan was the most unprofessional, either clearly very new to her job or just awful at it, taking forever to collect our information and asking us for the same things two or three times which we had already provided easily and make a contract, I actually had to ask in the end please can we have a contract by the end of today or I don’t think we would have got one before the tenancy was due to start. Endless phone calls to get any updates or confirmation. Coming towards the end of our tenancy we had two separate people contacting us (one of them Karen Buckley who I expected more from being high up in the company) for meter readings, keys handing in etc which again we already provided the first time, there is absolutely no communication between staff so be prepared to repeat yourself lots of times and get frustrated. The final straw was they actually sent the deposit back to the wrong account after we confirmed it with them twice?! Luckily it was still the account of someone who lived there but not the one we specified and had been checking all day for the money. Completely unprofessional, rude and slow at their jobs. It’s not worth the effort required for the high fees they charge for an awful service.

Holly · 10 September 2018

★★★★★ 5/5

Trustpilot

Henry Synge and his team in RBKC were a…

Henry Synge and his team in RBKC were a pleasure to deal with. They acted in a professional and polite manner and I had a realistic offer accepted after a few weeks of negotiations.The vendor was maladroit and unrefined; yet Henry still maintained excellent communications with the different parties involved and he managed to get the contracts done. Finally, as a foreign buyer, caveat emptor applies in RBKC. It's nowhere near as nice as LA- Beverly Hills or NY-Upper East Side (yet the prices in RBKC are higher per sq ft). It's a very complicated area and in my honest opinion, there are only a handful of garden squares or roads that are worth it.

Mikez · 7 September 2018

★★★★★ 5/5

Google

My experience at Winksworth is 2nd to none. They are on top of the work and very professional . I received excellent service with smile. Thank you much.

Newton · 19 December 2024

★★★★★ 1/5

Trustpilot

Winkworth - Appalling Service

Winkworth, Sunningdale, Appalling Shoddy ServiceThe service we had to endure from Winkworth over the last 2 years was atrocious. Fortunately the rental has now ended and we have been able to leave Winkworth. We will certainly never use them again. They have absolutely desire to deliver a good service, you call their office and invariably the call is not picked up. The lady in the letting department is off on holiday or sick more often than not, it is a rare day you call and can be put through to her. Your emails are not replied to, you have to chase for an answer. The tenants told us that the lady from the letting department pointed out faults in the house (faults that we were not aware of). They failed to collect the correct amount of rent for the last year of the rental, they had taken their fee for rent collection but had not provided any level of service for this charge. Their recent rental valuation was low in comparison to other agents, they had totally disregarded the current conditions in the rental market, you cannot trust their guidance. I would highly recommend that you do NOT use Winkworth unless all the other local agents have closed down.

Sarah · 30 August 2022

★★★★★ 5/5

Trustpilot

Great experience letting

Great experience with letting my property with Aaron and team from Winkworth. He has been very helpful, positive and friendly through the full process. Aaron has helped with each step.

Raj · 14 November 2022

★★★★★ 5/5

Trustpilot

Very happy landlord

Winkworth have been excellent in their letting services they have provided us. We have been using them for the last 4 years and every time we have needed new tenants they have delivered with great results. The tenants have always been reliable too.Aaron is great at providing advice and keeping you up to date with everything you need to know in the process. I will definitely be using their services again.

Will · 18 August 2021

★★★★★ 5/5

Trustpilot

Honesty and Integrity

Have worked with John Mook on several properties over the years and he is honest and straight talking, which you don't find much in agency these days. Highly recommend.

E · 27 November 2024

★★★★★ 5/5

Google

Very positive experience been using them for over 7 years would highly recommend all very professional and reliable and honest. Very helpful will continue using them for the future for sales and lettings like i do.

David · 17 February 2026

★★★★★ 5/5

Google

the team at Borehamwood have always been delightful to deal with have been acustomer for 11 years now and never had a problem with any of the team there ,thanks team you do a great job

Spencer · 17 February 2026

★★★★★ 5/5

Trustpilot

Thomas Syms saved my purchase

Agreed purchase at a price we were really happy with but mortgage market going crazy caused us huge delays with our mortgage. The vendor previously listed dual agent and the other agent kept following up, despite being under offer, and us doing all we can to proceed as fast as possible. Without Thomas’ great levels of communication we could have lost the sale, very grateful for his assistance and will stay in touch with him long term.

Daniel · 22 November 2022

★★★★★ 5/5

Google

Daren & Danielle Wicks (Borehamwood) We have two Properties in Borehamwood, that we rent out. Having chosen to work with Winkworth Borehamwood, back in 2013, they have not only met, but surpassed our expectations. Our direct contact has been Colin Shack (Director of Lettings). Colin has provided us with an extremely consistent and first class service for the last 4 years. We’ve recently decided to sell both our properties, and even though this is not his department he has proved instrumental in facilitating the Sales. He has provided us with key documents in a proficient, and timely manner. Thanks to Colin Shack/Winkworth, my Property has now been sold, with the other one moving smoothly through the sales process. He and the Winkworth Team have gone above and beyond the call of duty, for both of our Properties, and we would highly recommend their services, whether it be Sales or Lettings.

Daren · 27 October 2017

★★★★★ 1/5

Trustpilot

I bought a property trough from them

I bought a property trough from them, I have appointed a solicitor and paid their fee , sorted out mortgage paid valuation and searches on the property and they sold the property to someone else, lost thousands in fees , they didn’t even call me to tell me what was going on, i had to go to property to find out what was going on! Worst experience i ever had with estate agents!

Lorant · 16 January 2025

★★★★★ 2/5

Trustpilot

Winkworth Crediton

Having used this office for many years, but now under new ownership with Winkworth, I automatically used then again when looking for a new tenant for my one bedroom mews house in Crediton. I took them 12 weeks to find a suitable replacement tenant, meaning the property was empty for 10. I did need and made use of 2 weeks for redecoration etc. but in effect missed out on 8 weeks of income. Will not use again.

Alan · 18 November 2024

★★★★★ 1/5

Trustpilot

DISAPPOINTING overall!

DISAPPOINTING overall!I have to say, always had a pleasant experience with the agents, they do take their time for you and they are committed to their work.Unfortunately I can't say the same about the propriety management team whom I have struggled with since the beginning, they mostly act in behalf of the landlord and they would rip you off whenever they can.I left my old propriety (rented through WW) on the 31st of May 2022 and legally they have 14 days to agree on your deposit refund. We are now 25 days later and I have to chase them so they can chase the landlord.My fault is that I am unable to obtain a council tax bill online so H&F have sent me one by post which should be received within the next 10 working days. Even if I have provided bank receipts (actual invoices where you can see all the details), they are refusing to accept this, perhaps a way to buy even more time with the deposit.From my very own experience and with this honest review, I am asking you to avoid renting via Winkworth if your propriety will be managed by their team, it's a STRUGGLE!AN

Alexandru · 24 June 2022

★★★★★ 1/5

Trustpilot

Agents are rude

An agent named Beth at Winkworth was extremely rude to my partner and I about a possible viewing. We both work full-time and are unable to attend viewings during the day, and as my partner started to explain this to her - she said "okay, bye" and hung up. A separate agent at the Kensal & Queens Park office refused to answer my questions about prerequesites regarding our employment. It is confusing when most homes the agency offers requires a certain income but then refuses to deal with those who can't attend viewings during normal 9-5 working hours.

Olivia · 24 June 2022

★★★★★ 1/5

Trustpilot

Horrible!

Horrible!They do not deserve this star...but I have to put somethingHorrible from the start to the end. Kept us blocked in a transaction for 9 months. They do not care at all for the buyers, not even for their sellers. They will not put any effort in helping or quite during the transaction. Extremely bad customer service!The solicitors that they recommend (Ledenhall law) expensive and unprofessional. They will never reply to updates request, and if they do,they will do it in an unprofessional and extremely rude manner, not what you will expect from a solicitor.I will never ever in my life want to hear from them again. Norwich, Poringland and Hellesdone.

Alina · 23 June 2022

★★★★★ 5/5

Google

Dan handled the whole process like a pro, with class, and came across v grounded. Highly recommend and would have no hesitation in choosing Winkworth in the future.

Ellis · 17 April 2026

★★★★★ 1/5

Trustpilot

I would not recommend this renting

I would not recommend this renting agency to anyone. My experience has been incredibly frustrating and disappointing. They are charging outrageous amounts for rent, far more than the property is worth, and they have been completely unresponsive when I’ve tried to get clarity on why the costs are so high.On top of that, they’ve held my full deposit without any valid explanation and refused to communicate properly. Getting in touch with them is almost impossible, and they never arrange meetings with the landlord, even when it's necessary. Overall, this agency is unprofessional, overcharges, and lacks basic customer service. Avoid at all costs!

Vipul · 23 September 2024

★★★★★ 1/5

Trustpilot

I would not recommend this renting…

I would not recommend this renting agency to anyone. My experience has been incredibly frustrating and disappointing. They are charging outrageous amounts for rent, far more than the property is worth, and they have been completely unresponsive when I’ve tried to get clarity on why the costs are so high.On top of that, they’ve held my full deposit without any valid explanation and refused to communicate properly. Getting in touch with them is almost impossible, and they never arrange meetings with the landlord, even when it's necessary. Overall, this agency is unprofessional, overcharges, and lacks basic customer service. Avoid at all costs!

Gaurav · 23 September 2024

★★★★★ 2/5

Trustpilot

Disappointing service

Good service while we were looking for somewhere to rent but has got a lot worse since we moved in. Their management company had ignored a number of our requests, including removing old furniture and having the property professionally cleaned. We have also found that a number of the appliances do not work. This would definitely put me off using them again.

Richard · 1 January 2024

★★★★★ 1/5

Trustpilot

Unprofessional letting agents with terrible customer service.

Unfortunately I was met with unprofessional letting agents showing me flats that did not meet the requirements sent out to them, while being dishonest about it being the case. Only found out the flat did not meet the requirements after signing the contract. Was forced to pay a hefty price to purchase the required amenities, a minor percentage of which I asked from Winkworth as compensation. They reluctantly agreed to pay, after more than a month of emailing and only after forcing them with an official complaint. Would definitely not recommend under any circumstances - really untrustworthy with terrible customer service.

Evangelos · 11 June 2022

★★★★★ 5/5

Google

Highly recommend this branch of Winkworth. Have dealt with David throughout our moving process from viewing to moving day. Can’t fault it at all. Very friendly and efficient. Would definitely deal with again, although hopefully, not for a long time!!PositiveResponsiveness, Professionalism

KazP74 · 26 October 2020

★★★★★ 4/5

Trustpilot

Fabian Batchelor was exceptional in…

Fabian Batchelor was exceptional in helping us find an excellent property to rent. Thank you, Fabian, from Winkworth - Kensal Rise.

Eliane · 4 July 2023

★★★★★ 5/5

Trustpilot

Winkworth were exceptional…

Winkworth were exceptional during the sale of our flat.Guy in particular was tenacious and helpful in pushing the buyers' solicitors, despite them being particularly challenging, and managing all the communications with the chain and our solicitor. He was instrumental in getting the sale and our onward purchase across the line and we owe him a debt of gratitude!

Mike · 12 March 2024