Strutt and Parker Harpenden reviews

★★★★★ 5/5

Trustpilot

Strutt and Parker - St Albans

We have recently completed the purchase of our new home in St Albans via Strutt and Parker who have been very helpful, friendly and professionally attentive throughout the process. We are grateful that Rozanne and Nicola were responsive and thorough during the negotiation and documentation phase and especially thankful that Kerry was available to facilitate and coordinate on behalf of both parties; her communication and persistence were absolutely instrumental in reaching exchange and completion against a challenging deadline. Many thanks for all your help, we would happily recommend your services.

Steve · 16 September 2022

★★★★★ 5/5

Trustpilot

S&P- A highly professional, efficient agency.

I am so glad I chose S&P to sell my large Georgian home. I have a long history of buying and selling houses so I almost expected the pitfalls and inefficiency that have become predictable from other agents. However, S&P's Consultant Gina Simpson made it a very short and pain-free process. I am sure behind the scenes she worked very hard, but for me her no fuss, no headache, and professional approach made it all go orderly and smoothly to its conclusion. Her negotiation skills on our behalf meant we ( she ) achieved almost the asking price in a home that is so unique it could easily have stuck around on the market if left to other agents' middle-of-the-road efforts.Gina is empathetic, full of great ideas and initiative for overcoming hurdles and is also very personable and pleasant to work with. I would not hesitate to recommend S&P to anyone at any level, but in particular for high-end properties.

Hazel · 13 August 2022

★★★★★ 5/5

Trustpilot

Sian in Notting Hill was A+

Sian in the Notting Hill branch was a great help throughout my search for a new property to rent. She was diligent in following up and introducing new properties then professional throughout the negotiation process. In addition, she remained engaged and communicative after a contact was signed (which, in my experience, doesn’t happen with other agents). I’d happily work with Sian again and can recommend others her to others looking to rent in Notting Hill

J · 3 July 2025

★★★★★ 5/5

Trustpilot

Trying to sell in the recent economic…

Trying to sell in the recent economic climate was not easy. We were very happy with the service provided by Amy and Hamish who were always responsive and helpful, meeting as necessary to discuss next steps and how best to respond to a changing sales market. They realised how much the house meant to us over many years and made good links with our lawyer pending the sale.

Andrew · 4 September 2025

★★★★★ 5/5

Google

Our recent experience with Strutt & Parker has been really positive. Sally, in particular, has been fantastic. Always on top of things, calm, and really encouraging throughout. It’s made a stressful process feel much more manageable. Highly recommend!

Joanna · 11 August 2025

★★★★★ 5/5

Trustpilot

Sarah Cull’s decades of experience…

Sarah Cull’s decades of experience provided us with fantastic advice and a clear strategy to sell our house so we could purchase our dream house. Sarah handled our copious amounts of questions with grace and professionalism throughout.

Harriet · 26 May 2026

★★★★★ 5/5

Trustpilot

First class service

We have recently successfully sold our property with Strutt & Parker Salisbury, this is the 2nd home they have sold for us & having had an excellent experience the first time left us with no doubt they were the correct agents to use.Sarah Cull who is a Senior Associate Director was our contact & we have to say is a consummate dedicated professional in every sense of the word, as is Fiona Pengelly who is the director & head of residential sales. We had full control of our sale with Sarah’s professional focused advice constantly at our side, she is a highly talented agent with the utmost integrity & makes you feel that you are her soul client, nothing is to much trouble for her.There was daily communication with both us & our buyer which concluded with an extremely successful sale.The fees you pay are worth every single penny for the expert dedicated staff whose emphasis is attention to detail & providing a first class service to their clients. Our grateful thanks to Sarah, Fiona & all the team at Strutt & Parker.

Bernadette · 20 April 2022

★★★★★ 5/5

Trustpilot

Thankful to the good services!!!

1. Quick responses to our enquiries.2. Prompt arrangements to let us view the interested rental apartment.3. The agent Kathy Billing is professional, very helpful, considerate & efficient in her services to give us clear info and guidance in the process of finishing the tenant agreement. Meanwhile, she has been making good & relevant communications between us & the landlord so as to settle our enquiries and concerns about the rental apartment.4. The company provides a team of polite, helpful & effective workmen & technicians to follow up our requests on the cleaning & repairing jobs of the rental apartment before and after our moving in. 5. On the whole, we appreciate so much the professional & good services of the agent & the company provided.

Jackiewl · 31 March 2022

★★★★★ 5/5

Trustpilot

Strutt and Parker Sevenoaks Branch have…

Strutt and Parker Sevenoaks Branch have recently completed the sale of our property. Despite the chain being problematic due to the failings of other estate agents within the chain. Victoria Rose of S & P was professional, honest and did everything possible to ensure our buyers were able to proceed with the purchase on many occasions out of office hours and at weekends. The good lines of communication S & P maintained between buyers, solicitors and developers resulted in us moving into our dream Home.

Di · 9 April 2025

★★★★★ 5/5

Trustpilot

Katie ( Lettings Team | Strutt & Parker, Gerrards Cross)

Context: Property let by Strutt & Parker, directly managed by landlord.After encountering several issues with the boiler and my landlord being out of the country, we opted to revert to Strutt & Parker for support and assistance.Katie from the Lettings Team, did not only go above and beyond her own remit to accommodate all issues in a highly timely manner, Katie also brought a lot of reassurance and a phenomenal delivery of empathy and kindness, when my emotions took the best of me.I commend and applaud Katie for her professionalism, efficiency and emotional intelligence.Endlessly, the performance of a team is only a true reflection of its leadership.Thank you Katie and Gerrards Cross Lettings Team.

S · 22 February 2022

★★★★★ 5/5

Google

Sally and Strutt Parker went above and beyond to help with the sale of our property and kept the chain moving until completion. We couldn’t have done it without her

Tom · 16 October 2025

★★★★★ 1/5

Trustpilot

Sadly our experience hasn't been great…

Sadly our experience hasn't been great with Strutt & Parker.Here is some honest feedback about our experience!1. Promises and deadlines for marketing our property were undelivered2. The photo shoot was that bad we had to appoint our own photographer.3. Once a viewing was booked we'd spend hours preparing our property to look its best and after the viewing we'd receive zero feedback.This was on the selling side only.Ref the purchasingWe were in a chain whereas both properties were marketed by Strutt and Parker. The vendors of where we were purchasing decided they couldn't find anywhere suitable after we'd spent £2500 on legal fees. If this was not bad enough we were even more mortified when Strutt & Parker willingly re-marketed the property just a few months later for £50k more without even consulting us first.This will be costly to Strutt & Parker going forwards as we are property developers in the area, and they could have generated a lot more business from us, however we have gone with another agent who will be selling 5 properties for us in the first instance.

Matthew · 7 October 2021

★★★★★ 5/5

Trustpilot

Sophia and Sharnie from Strutt & Parker Suffolk

Sophia and Sharnie from Strutt & Parker in Suffolk were exceptional in working with us to find our country house and then get the purchase over the line. Their local knowledge and understanding of the properties we saw was the best I’ve experienced from any agents around the world. With an overseas vendor and in the middle of a covid lockdown they proved excellent brokers and the sale wouldn’t have happened without their input. I hope we are in our house for a long time but if I was ever to sell or looking for something new then they would be my first call, highly recommended!

James · 4 October 2021

★★★★★ 5/5

Google

Having recently sold our house through Strutt and Parker we would have no hesitation in recommending Sally Noakes and her team. They kept us up to date throughout and were friendly and professional.

Anne · 12 June 2023

★★★★★ 5/5

Trustpilot

The very best Estate Agents

I'd like to highly recommend Steven Spencer and team from the Strutt & Parker Gerrards Cross office. We had been looking to move home for the past 18 months and struggled to find the perfect property which met our family’s needs. Steven was very patient with us and showed us many different properties. At no time did he try to force a sale, instead he showed us properties which all could genuinely work. The end result was that we moved in to the perfect home and are extremely grateful to the Steven and all the Strutt & Parker. The experience was amazing!Best regardsMr & Mrs Gill

Nirvair · 8 September 2021

★★★★★ 5/5

Trustpilot

Gina Simpson at Strutt & Parker offers an outstanding service

My parents made the decision to sell our family home of 40 years and after being recommended we instructed Gina Simpson from Strutt & Parker to orchestrate the sale. Gina has been outstanding from start to finish. It is very hard to find an estate agent that actually fulfils their duties but Gina exceeded all of our expectations and has been so professional whilst applying personal touches to her service.My parents are thrilled and we cannot thank Gina enough and will definitely recommend Her services to friends and family.

George · 2 September 2021

★★★★★ 5/5

Google

Sally Noakes and her colleagues at Strutt and Parker have given us a stellar service.There has been absolutely no sense of the one size fits all approach that in the past have made us feel houses are often treated as a commodity. Sally and the team were accessible, empathetic, authoritative and able to blend those characteristics to offer us a strategy that worked. It all not only felt right emotionally - it was logical and based on data and market wisdom and experience. Thanks to all that we could understand how and why the property was being valued and marketed. We were a pretty demanding client, but nothing was ever too much. So when we kept asking for more guidance and for solutions asap, we were speedily and efficiently managed. And best of all, the promised deliverables all happened.Give these guys a brief - they’re very, very good. Useful SharePositiveResponsiveness, Quality, Professionalism, Value

Graeme · 30 August 2021

★★★★★ 5/5

Google

I think the team at Strutt and Parker are brilliant. They always go the extra mile - Sally Noakes is a rare gem in the world of Estate Agency; she really knows the local market and you can always trust her to give an honest opinion. We didn’t end up buying in Harpenden, but if we ever return to the area, Strutt and Parker would be my go to Estate Agent for advice and local property knowledge. Highly recommend.PositiveResponsiveness, Professionalism

Cheryl · 30 August 2021

★★★★★ 5/5

Google

Sally, Michelle and the whole team were amazing! They sold 2 properties for us and were brilliant from beginning to end. They gave excellent advice regarding each selling price, they were excellent at marketing both properties and proactively found prospective buyers before the property even hit Rightmove. Their skill in showing people around the property and 'selling' the features of the house as well as the area was second to none. Once a buyer was found, they exceeded all expectation in helping to ensure that the sale process went through as smoothly and as timely as possible, often going above and beyond to keep things moving, checking that each party had covered all bases. They were also very personable through out which we very much appreciated. We would thoroughly recommend them to any-one who is thinking of selling in the near future - definitely give them a call.

Phil · 18 February 2025

★★★★★ 1/5

Trustpilot

Caroline Clark disgraceful attitude.

We've dealt with Caroline Clark twice over the past year and we are truly disgusted with her manners. Very unprofessional and abrupt, cannot wait to get rid of you!Do not waste your money doing reference checks with her, she's not open and honest about what the landlord will and will not accept. You will pay for the reference only to discover that there's some reason that you can't be accepted as a tenant. Her one-liner emails are very impersonal. She forgets that she's made an appointment for a house viewing and has kept us waiting at a property while she casually drives up without an apology. The worst customer service ever. Disgusting.

SmellyAlley · 2 August 2021

★★★★★ 5/5

Trustpilot

Recent house purchase

Without going into details, we were becoming downhearted and depressed about selling our house and buying a new place. Then, by great fortune we came across Strutt and Parker, and Gina Simpson in particular. Gina has what is nowadays the rare quality of inspiring trust, and it’s the lack of trust that makes house buying / selling so hard these days. From the outset Gina has been positive, and calming when our nerves were shredded. Her advice throughout has been invaluable, and she’s been there for us at anytime, without ever making us feel that we were pestering. We can strongly recommend Gina Simpson at Strutt and Parker.

David · 26 July 2021

★★★★★ 5/5

Google

Love the team at Strutt & Parker. Sally & Michelle helped us sell our long time home and also buy our dream home. They were always on point when needed and always bright, helpful and very much on the ball. If I had to do it all again I'd go to Sally and Michelle first! Can't recommend them enough.

Jon · 11 October 2025

★★★★★ 5/5

Google

Sally Noakes and her team were extremely professional and helpful through the long and complicated process of selling our house. Great communication throughout and very supportive. Would highly recommend this impressive team.

Kirsty · 12 June 2023

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish. Olivia has been amazing and quite frankly instrumental in facilitating our flat purchase. She is extremely knowledgable about all aspects of properties and has been very helpful in putting us in touch with experts regarding certain areas to get quotes/reports/surveys etc. Based on our experience I can highly recommend S&P and Olivia in particular as she has certainly been very accommodating and always going the extra mile to get things done.

LPH · 20 January 2022