Strutt and Parker Harpenden reviews

★★★★★ 1/5

Trustpilot

Caroline Clark disgraceful attitude.

We've dealt with Caroline Clark twice over the past year and we are truly disgusted with her manners. Very unprofessional and abrupt, cannot wait to get rid of you!Do not waste your money doing reference checks with her, she's not open and honest about what the landlord will and will not accept. You will pay for the reference only to discover that there's some reason that you can't be accepted as a tenant. Her one-liner emails are very impersonal. She forgets that she's made an appointment for a house viewing and has kept us waiting at a property while she casually drives up without an apology. The worst customer service ever. Disgusting.

SmellyAlley · 2 August 2021

★★★★★ 5/5

Trustpilot

Recent house purchase

Without going into details, we were becoming downhearted and depressed about selling our house and buying a new place. Then, by great fortune we came across Strutt and Parker, and Gina Simpson in particular. Gina has what is nowadays the rare quality of inspiring trust, and it’s the lack of trust that makes house buying / selling so hard these days. From the outset Gina has been positive, and calming when our nerves were shredded. Her advice throughout has been invaluable, and she’s been there for us at anytime, without ever making us feel that we were pestering. We can strongly recommend Gina Simpson at Strutt and Parker.

David · 26 July 2021

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish. Olivia has been amazing and quite frankly instrumental in facilitating our flat purchase. She is extremely knowledgable about all aspects of properties and has been very helpful in putting us in touch with experts regarding certain areas to get quotes/reports/surveys etc. Based on our experience I can highly recommend S&P and Olivia in particular as she has certainly been very accommodating and always going the extra mile to get things done.

LPH · 20 January 2022

★★★★★ 5/5

Google

Sally Noakes and her team were extremely professional and helpful through the long and complicated process of selling our house. Great communication throughout and very supportive. Would highly recommend this impressive team.

Kirsty · 12 June 2023

★★★★★ 5/5

Google

House hunting can be a pretty daunting experience especially when there is such a choice of estate agents in Harpenden, its difficult to know which one to start with. Having spoken to most of that main ones over a period of 2 weeks, the one that stood out for me was Strutt and Parker! I called the branch and spoke with Michelle who was incredibly helpful, calm and patient. She really took the time to explore my requirements and really listened to what was important to me, in a very genuine and authentic manner, I was very impressed by her approach and the overall service. Thank you! its people like you that make a real difference to people like me!

Lucy · 10 June 2023

★★★★★ 5/5

Google

Love the team at Strutt & Parker. Sally & Michelle helped us sell our long time home and also buy our dream home. They were always on point when needed and always bright, helpful and very much on the ball. If I had to do it all again I'd go to Sally and Michelle first! Can't recommend them enough.

Jon · 11 October 2025

★★★★★ 5/5

Trustpilot

The Best In Gerrards Cross

I was extremely impressed with Strutt & Parker Gerrards Cross for the sale of my apartment. David was honest, professional, and solicitous during the appraisal and marketing of the property. Steven, who then negotiated and handled the sale, was truly fantastic at guiding the process, communicating regularly and offering sound advice. The compassion and level of customer care from all the team is exemplary and first class. Very highly recommend. Thank you for being the best out there.

Ross · 15 November 2021

★★★★★ 5/5

Trustpilot

We nearly went with Purple Bricks!

We nearly went with Purple Bricks to save us some money, what a mistake that would have been!!Not only was the entire process stress free, with Victoria and team always on hand to answer (unlike horror stories I've heard from other well known firms!), it's fair to say the expertise from Strutt Parker made up for the financial saving AND SOME tenfold, due to being able to market our property personally, to a tailored audience of ready to buy clientele who gained more on our sale price than any basic Rightmove listing could ever acheive.

Ryan · 5 July 2021

★★★★★ 5/5

Trustpilot

Strutt & Parker have been Excellent

Strutt & Parker (Sevenoaks) have been excellent through the whole sales process of our house. Victoria Rose was professional, considerate and fun to work with. She also helps take away a lot of the inevitable stress when selling your house. Updates were frequent, but not overwhelming and the choice of communicating through phone or text made things easier when too busy or unavailable to make a call. We originally bought the house through Strutt & Parker and now, 6 years later, have sold it through S&P again. Both times we felt we were working with an excellent estate agent who really delivered on their promises. Thank you.

Mr · 15 June 2021

★★★★★ 5/5

Google

Dealing with Strutt and Parker was such a positive experience. Sally and Michelle were fantastic; tenacious and communicative, and made sure we had a successful move. Thank you team!

Ziuta · 14 August 2023

★★★★★ 5/5

Trustpilot

Making life changing decisions

Making life changing decisions cannot be easy - but once we found our dream home I was surprised at how easy everything fall into place with the support of Gina Simpson from Strutt & Parker. Even though we were the purchaser I felt that Gina gave good advice and helped us to stay on track and to realise our dream location. I felt Gina was reliable, honest and a true professional. My summer vacation is now sorted - it's a staycation in the new garden!

Katrina · 6 May 2021

★★★★★ 5/5

Trustpilot

I’ve been liasing with the ascot team…

I’ve been liasing with the ascot team whilst I navigated a purchase. Unfortunately I had two people let me down during the initial process. Emma the listing agent. has been exceptional in her support and fabulous communication throughout , and pleasingly it seems things are now back on track. The whole team are great … from jo who handles the compliance to anyone else who answers the phone . You really feel listened to and supported . Cannot recommend this company enough

Nicola · 1 February 2025

★★★★★ 5/5

Trustpilot

Strutt & Parker Salisbury.

Strutt & Parker Salisbury.From our very first meeting with Sarah we knew we wanted Stutt & Parker to sell our home.She was professional,engaging, polite and super knowledgeable.She was realistic on every level which we found hugely reassuring.We were quickly introduced to Fiona and the team who went the extra mile to make the very stressful business of selling a home run as smoothly as possible.What made the difference was the very personal service and attention to detail.Naomi G

Naomi · 23 August 2021

★★★★★ 5/5

Trustpilot

Gina - Strutt and Parker

Gina Strutt and Parker was instructed to sell my home along with another joint agent. All her advice pre and post sale was invaluable and she is most professional and very knowledgeable. Always available with top negotiation skills too. Gina was first past the post between S&P the other joint agent. She keeps an eye on the big picture without forgetting the detail. Thanks for all the hard, successful work Gina.

Nick · 20 August 2022

★★★★★ 5/5

Google

From first valuation to completion a faultless professional and friendly service, with Sally, Michelle and the rest of the team answering all our queries promptly.

Anne · 16 October 2025

★★★★★ 5/5

Trustpilot

Excellent Service from Gina

After many months searching for the right house with many different estate agents we met with Gina at Strutt & Parker. Throughout the whole buying process we found Gina to be extremely professional, very efficient, and a very nice person. Gina was consistently on hand to answer all of our questions promptly, she was very diplomatic & helped to keep everything as stress free as possible. We would highly recommend both Gina & Strutt & Parker our experience has been excellent, thank you Gina.

Paula · 23 January 2021

★★★★★ 5/5

Google

Sally has been extremely helpful with her advice and assistance on our new development at Osprey Close. We look forward to working with her in 2025 of this and other new projects

Mike · 14 January 2025

★★★★★ 5/5

Trustpilot

Strutt & Parker’s knowledge & expertise

Strutt & Parker’s knowledge of, and their expertise in, the rural housing market in East Kent is the principal reason we first considered using them for our house sale - and we have not been disappointed in that. Their staff in the Canterbury office work as a strong team and we, as vendors, benefitted from that, particularly in terms of their insights and perceptions. The only minor reservation was slightly slow communication in the early days - but this improved enormously as we got to know them.If we ever needed an East Kent estate agent again S&P would definitely be our first port of call!

KH · 14 January 2021

★★★★★ 5/5

Trustpilot

Strutt and Parker Harpenden - excellent service!

We sold a property through the Harpenden office of Strutt and Parker. The help and guidance we received during every phase of the sale, from initial pricing through to completion, was invaluable. The staff at the Harpenden office are all highly knowledgeable and professional, but also friendly and approachable. As a result, the sale proceeded smoothly, despite the interruption of lockdown.Selling a home and buying a new one is normally the largest, most complex and most important transaction of people’s lives. Having the right advice at every stage makes all the difference between success and failure. Sally and her team at Strutt and Parker, Harpenden, were always on hand to give us the benefit of their experience and to offer practical help. They are experts in the Harpenden area market. This allowed us to balance competing considerations in an informed way, and to have a friendly and cooperative negotiation with our buyer. I should emphasise how helpful it is that all the staff in the Harpenden office are familiar with all current and prospective transactions. No matter who was present in the office, we were able to get the information and advice we were looking for, even if we dropped in unannounced. We can not recommend Sally and her team strongly enough. Building a successful team in a workplace is something that is very difficult to do. Sally has created a fantastic team who work together, play off each other’s strengths, motivate and respect one another. They are committed to achieving the very best for their clients.

Nick · 4 January 2021

★★★★★ 5/5

Trustpilot

Sally Noakes and team are very, very good

Sally Noakes and her colleagues at Strutt and Parker have given us a stellar service.There has been absolutely no sense of the one size fits fits all approach that in the past have made us feel houses are often treated as a commodity.Sally and the team were accessible, empathetic, authoritative and able to blend those characteristics to offer us a strategy that worked. It all not only felt right emotionally - it was logical and based on data and market wisdom and experience. Thanks to all that we could understand how and why the property was being valued and marketed.We were a pretty demanding client, but nothing was ever too much. So when we kept asking for more guidance and for solutions asap, we were speedily and efficiently managed. And best of all, the promised deliverables all happened.Give these guys a brief - they’re very, very good.

Graeme · 23 December 2020

★★★★★ 5/5

Trustpilot

Thank you Strutt & Parker Gerrards Cross!

Strutt & Parker Gerrards Cross have been assisting us with our property search. From the very beginning, all the staff at the Gerrards Cross office have been outstanding. The team including Steven Spencer, David Greathead, Susie Easterbrook, Nikki Marshall and Jane Young, have all demonstrated a highly professional approach, seeking to understand our property needs and offered fantastic service throughout. We really appreciated their accommodating and approachable manner, which really helped at a busy time when searching for a property. We really recommend Strutt & Parker Gerrards Cross, if you are looking in the area, they are a true pleasure to interact with.Thank you Steven, David and team!

Sian · 4 December 2020

★★★★★ 5/5

Trustpilot

Take the stress out of moving

We commissioned Stutt & Parker to sell our lovely Victorian house recently. The tone and positioning of the Marketing was right on point for this part of the market something we had fallen down on with previous agents. The quality of potential buyers was top notch so no time wasting and the communications from Simon & Jane gave us confidence that we were in good hands with some tricky negotiations needed at times. We've exchanged and look forward to moving soon, I've already recommended their services to one of my clients. I don't recommend people to my clients unless I know they have equally high professional standards. House selling doesn't need to be stressful if you're in the right hands.

Peter · 27 November 2020

★★★★★ 4/5

Trustpilot

I used S and P partly because they…

I used S and P partly because they offered the highest price estimate and partly because I knew that, as a large company, their contacts to the likely markets were strong. Overall, my experience was good. The marketing material was high quality. I thought that there was an underestimation of my home's principal USP ie granny flat. There was lots of talk of multi generational living but that missed the point: grannies need to be on the ground floor. My other observation is that I thought S and P were far too slow to return staff after the first lockdown when business cleaaly picked up. That was UNFAIR on the remaining staff of whom too much was asked and not a good advert. I was grateful to Rozanne as manager particularly in the latter stages of both the sale and purchase.

Anthony · 26 November 2020

★★★★★ 5/5

Trustpilot

Thank you Steven Spencer & Team

A huge thank you to Steven Spencer and his team @ Strutt & Parker for playing their part in helping us turn our dream into reality. Steven and his team were very approachable and professional throughout the process, any queries were responded promptly and ensured complete transparency and clarity in communication. He understood and acknowledged motivations and intent on both buyers & sellers side and handled the deal professionally yet with a personal touch and positive outcome. Based on our experience I'd highly recommend Steven & his team @ S&P

Jigar · 26 November 2020