Strutt and Parker Hertfordshire reviews

★★★★★ 5/5

Google

We have just made a major life move with help of Michelle Davies @Strutt & Parker Harpenden. She steered, guided, supported, and protected us through all the ups and downs. She stuck with us when we went elsewhere, keeping us buoyant when things looked hopeless, had patience when we were indecisive and kept us grounded when anxiety hit. We now have our dream home. Thank you.

Dasha · 11 November 2025

★★★★★ 5/5

Trustpilot

Sarah went above and beyond to help…

Sarah went above and beyond to help with our purchase, a true gem within the company. Would definitely recommend.

Alison · 13 July 2026

★★★★★ 5/5

Trustpilot

Strutt and Parker Kensington (under the leadership of James Gow)

Strutt and Parker under the leadership of James Gow gave us a fantastic personal service. The process of placing our house on the market and the stress involved was very much mitigated by the utterly professional service we received. Nothing appeared to be too much trouble and the updates from James, Rosie, Andy and the team via a whatsapp group were enormously reassuring.

Ben · 20 June 2025

★★★★★ 5/5

Google

Sally and Michelle were very patient and professional in managing a challenging sale process. Communication was proactive, timely and frequent. Sally and Michelle worked together effectively as a team, ensuring someone was always available to provide updates and discuss issues. The marketing materials were well produced, especially the 'virtual tour'. Highly recommended.

Jared · 11 October 2025

★★★★★ 5/5

Google

Sally, Michelle and the team have been professional, supportive, responsive and understanding throughout our sales process, with regular follow ups. A real joy to work with.

Darrin · 11 August 2025

★★★★★ 5/5

Google

I've used S&P numerous times over the past 15-20 years. They've always been honest and fair and they have a wide buyer base. They undertake all viewings and leave the house as they find it. They communicate readily. I recommend them without hesitation.

JackieReith · 11 May 2026

★★★★★ 1/5

Trustpilot

Cambridge rentals fiasco

This relates to the rentals service in Cambridge. We rented a house from Strutt & Parker for more than three years. They were never quick to deal with repairs and other issues, however we had a direct relationship with the owner which made life easier. When we moved out at the end of June 2024, we got the full benefit of Strutt & Parker's contempt for tenants, stunning slowness and incompetence. It took them nearly four months -- until 28 October 2024 -- to return the deposit. There was a litany of lame excuses about the time needed for estimates for some minor repairs. The reality was that it just wasn't a priority, they didn't care and they couldn't even work out which photographs attached to the contract corresponded to which actual rooms. If you rent property in Cambridge, beware this lot. Or at least be ready to suffer.

Joe · 29 October 2024

★★★★★ 5/5

Trustpilot

Alex was fantastic throughout the sale…

Alex was fantastic throughout the sale process. From initial meetings right through to completion he was attentive, insightful and passionate. Based on my experience I would highly recommend working with Alex and Strutt and Parker to anyone thinking of buying or selling in Cornwall.

Jack · 15 December 2025

★★★★★ 5/5

Trustpilot

Excellent Service

We have just bought a house with Strutt & Parker and have found them friendly, fair and transparent throughout the whole process. Victoria has been quick to reply and chase things up, as well as very reasonable and understanding throughout, taking both sides’ considerations into account. Thank you so much for ensuring that the process went so smoothly Victoria.

Will · 5 July 2025

★★★★★ 4/5

Trustpilot

Took 3 attempts to get a call back but eventually worked out.....

Update - I was finally contacted by AndrewHarwood on Tuesday 12th. He was suitably apologetic and arranged to come to appraise our home personally on the 13th which he did in a very professional manner. On this basis, I have upgraded my review from 1 star to 4. Contacted Nicholas on chat service twice, 02nd and 05th Mar to arrange a visit by one of their valuers. No one called back in response to either contact. I was surprised and disappointed and so sent an e-mail to Andrew Harwood on 06th Mar, their Residential Director in Sevenoaks to make him aware and ask someone to call me as matter or urgency. No call back as of 09th Mar. Shocking. If that's how they deal with Sellers, what opportunities being missed with potential buyers??

MikeB7499 · 12 March 2026

★★★★★ 5/5

Google

We have recently bought a property through Strutt & Parker. Sally, Ann and Michelle have been extremely helpful. The communication has been outstanding. They have always been professional, very efficient, truthful and helped to resolve all issues that have cropped up. Would highly recommended the whole team - it has been an utter pleasure to deal with them.

Helen · 11 December 2025

★★★★★ 5/5

Google

Very emphatic, helpful and professional. I recommend especially Michelle, who has been fantastic throughout this experience.

Jan · 11 October 2025

★★★★★ 5/5

Trustpilot

Excellent Experience with Agne Karuzaite of Strutt & Parker

Agne Karuzaite Strutt & Parker sold our home in record time at pretty much our asking price. She understood the market, did not over promise, was super responsive, was always professional and was very friendly. If you are selling home in central london, we would highly recommend her.

Andrew · 5 October 2026

★★★★★ 5/5

Trustpilot

We had a wonderful experience with…

We had a wonderful experience with Strutt & Parker but specifically Charles. As first-time buyers, Charles made the process as straightforward as possible and was always at the end of the line for any questions that we had, making a somewhat otherwise daunting experience feel exciting and manageable.

Christine · 11 September 2025

★★★★★ 5/5

Trustpilot

Hamish and Amy made marketing and…

Hamish and Amy made marketing and selling my property a breeze. They were very approachable, well organised with great communication and made the sale process very straight forward.

Carolyn · 11 February 2026

★★★★★ 5/5

Trustpilot

We have bought and sold property in a…

We have bought and sold property in a number of different countries, but it's a while since we bought in London. Even though Sarah was acting for the vendor, she was extremely helpful to us throughout the entire process, making valuable introductions to local experts and contractors.

Johanna · 14 August 2025

★★★★★ 1/5

Trustpilot

Terrible, unprofessional and lacked any customer service

I thought carefully about writing this review as normally I wouldn't take the time to do such a thing. But I really thought that this S&P office in St Albans were very unprofessional and lacked any customer service. However, I must say there was a Secretary who I spoke to who was lovely. Just to give some context, I responded to an ad for a 2 bed property. I received no response therefore emailed the agent directly. Again, no response. So i emailed again. Finally after 4 days, the agent called. I am a nurse so they left a message asking me to contact them. I'm a nurse so was unable to call until that evening, so I text the agent asking to view. Again, no response. I text 3 times that day, no response. I called around 5.30 that evening and left a voicemail. The next day, I again received no response to which I text again stating i'd email, text, and called and no response so was there someone else I should speak with. At this point the agent called me back early that afternoon. We arrange to view the property on Monday. When I attended, the usual show around was done and I advised I'd be putting in an offer. I advised, I needed to move quickly, and would appreciate him letting me know asap. He said as soon as he got in his car he would email me the details. This was mid-afternoon. It was only later in the evening that I received the email asking three things - offer, job title, who'd be living there, and moving date. Which I completed immediately. To this day - I never received an acknowledgement of that email or a response. In fact, despite sending him again a couple of further emails asking him to response he did not. We led to me contacting the office, then a colleague 3 days later. She advised me that the landlord had accepted another offer, which was now going through referencing. She said that she would speak to the said graduate agent. Following this, you'd of thought you'd have received and apology from him BUT nothing.Whilst I appreciate people are busy, but given the current situation in the world, how difficult it is moving home customer service and kindness is key. If you cannot provide a good service to the number of people you invite in, invite less and instead do a good job.

Stacy · 9 February 2021

★★★★★ 5/5

Trustpilot

Recently completed on a house marketed…

Recently completed on a house marketed by Strutt & Parker, with the assistance of Victoria Rose.Victoria has gone above and beyond both pre-completion and post. Let’s just say we had a few teething problems following completion yet despite the fact that the role of Strutt & Parker (& more importantly Victoria’s) had been fulfilled, she was there day and night to assist.A massive thanks to Victoria. Strutt & Parker are lucky to have you.

MR · 12 August 2024

★★★★★ 5/5

Trustpilot

Edward Church of the Canterbury office…

Edward Church of the Canterbury office having taken over from another Estate Agent managed a complicated probate estate sale. After a lack of interest in the sale as a whole he devised a 3 lot plan that has, with his patience and persistence delivered a result. His professional and courteous manner and common sense got us over the line.

Ant · 7 June 2026

★★★★★ 5/5

Trustpilot

David and his team at the Edinburgh…

David and his team at the Edinburgh branch were excellent from start to finish. Very professional and knowledgeable about the area which was very reassuring. Sale was executed without any fuss and would highly recommend them

Ainsley · 28 October 2025

★★★★★ 5/5

Trustpilot

A Very Personable Execellent Agent

William Allison of the Summertown Office.I have had two viewings with Will this week and felt I needed to write a review. I have been buying and selling property for the last thirty years and Will is just the most perfect person to be an estate agent. He has just the right amount of presence and confidence but completely understands the need to also be silent and allow the prospective buyer time to think. All questions were answered succinctly and his calm persona makes him one of the best agents I have had a viewing with. He really is absolutely innately equipped for this vocation. Thank you so much! R. Wright

Rozzi · 1 March 2024

★★★★★ 5/5

Trustpilot

We were delighted with the service…

We were delighted with the service provided by Hamish Spencer-Nairn and Amy McMenemy in the Perth Office. They were very responsive to our queries and nothing was too much trouble! The key exchange was seamless and the post-sale communication has been excellent. We would have no doubt in engaging Strutt & Parker to deal with the sale of our home in the future.

Angela · 23 April 2026

★★★★★ 5/5

Google

Great service from Sally and team - highly recommend!

Adamjohnwatts06 · 4 September 2025

★★★★★ 5/5

Trustpilot

We felt we were kept informed

We felt we were kept informed, with a straight bat. Edward Church rang us spontaneously on several occasions when we were confused as to the vendors intent, and kept the deal rolling along. Generous with advice and professional.

Susan · 7 October 2026