Strutt and Parker Hertfordshire reviews

★★★★★ 1/5

Trustpilot

Terrible, unprofessional and lacked any customer service

I thought carefully about writing this review as normally I wouldn't take the time to do such a thing. But I really thought that this S&P office in St Albans were very unprofessional and lacked any customer service. However, I must say there was a Secretary who I spoke to who was lovely. Just to give some context, I responded to an ad for a 2 bed property. I received no response therefore emailed the agent directly. Again, no response. So i emailed again. Finally after 4 days, the agent called. I am a nurse so they left a message asking me to contact them. I'm a nurse so was unable to call until that evening, so I text the agent asking to view. Again, no response. I text 3 times that day, no response. I called around 5.30 that evening and left a voicemail. The next day, I again received no response to which I text again stating i'd email, text, and called and no response so was there someone else I should speak with. At this point the agent called me back early that afternoon. We arrange to view the property on Monday. When I attended, the usual show around was done and I advised I'd be putting in an offer. I advised, I needed to move quickly, and would appreciate him letting me know asap. He said as soon as he got in his car he would email me the details. This was mid-afternoon. It was only later in the evening that I received the email asking three things - offer, job title, who'd be living there, and moving date. Which I completed immediately. To this day - I never received an acknowledgement of that email or a response. In fact, despite sending him again a couple of further emails asking him to response he did not. We led to me contacting the office, then a colleague 3 days later. She advised me that the landlord had accepted another offer, which was now going through referencing. She said that she would speak to the said graduate agent. Following this, you'd of thought you'd have received and apology from him BUT nothing.Whilst I appreciate people are busy, but given the current situation in the world, how difficult it is moving home customer service and kindness is key. If you cannot provide a good service to the number of people you invite in, invite less and instead do a good job.

Stacy · 9 February 2021

★★★★★ 5/5

Trustpilot

Recently completed on a house marketed…

Recently completed on a house marketed by Strutt & Parker, with the assistance of Victoria Rose.Victoria has gone above and beyond both pre-completion and post. Let’s just say we had a few teething problems following completion yet despite the fact that the role of Strutt & Parker (& more importantly Victoria’s) had been fulfilled, she was there day and night to assist.A massive thanks to Victoria. Strutt & Parker are lucky to have you.

MR · 12 August 2024

★★★★★ 5/5

Trustpilot

Edward Church of the Canterbury office…

Edward Church of the Canterbury office having taken over from another Estate Agent managed a complicated probate estate sale. After a lack of interest in the sale as a whole he devised a 3 lot plan that has, with his patience and persistence delivered a result. His professional and courteous manner and common sense got us over the line.

Ant · 7 June 2026

★★★★★ 5/5

Trustpilot

Andrew Ligertwood from Strutt & Parker was incredible.

From the first time we met Andrew we felt confident he was the person to take our home to market. He understood us, how much a home we had built and lived in for 30 years was a bittersweet move, however the time was right to down size.

Heather · 12 August 2026

★★★★★ 5/5

Trustpilot

A Very Personable Execellent Agent

William Allison of the Summertown Office.I have had two viewings with Will this week and felt I needed to write a review. I have been buying and selling property for the last thirty years and Will is just the most perfect person to be an estate agent. He has just the right amount of presence and confidence but completely understands the need to also be silent and allow the prospective buyer time to think. All questions were answered succinctly and his calm persona makes him one of the best agents I have had a viewing with. He really is absolutely innately equipped for this vocation. Thank you so much! R. Wright

Rozzi · 1 March 2024

★★★★★ 5/5

Trustpilot

We were delighted with the service…

We were delighted with the service provided by Hamish Spencer-Nairn and Amy McMenemy in the Perth Office. They were very responsive to our queries and nothing was too much trouble! The key exchange was seamless and the post-sale communication has been excellent. We would have no doubt in engaging Strutt & Parker to deal with the sale of our home in the future.

Angela · 23 April 2026

★★★★★ 5/5

Google

Sally Noakes, Michelle Davies and Ann Miller, plus the rest of the Harpenden team as needed, provided an absolutely first rate service during the sale of our property. They were very knowledgeable about the market, highly responsive in …

Andrew · 16 February 2026

★★★★★ 5/5

Trustpilot

Aaron Turner at Strutt and Parker - excellent sales agent and negotiator

We don’t normally write reviews, but in this case, my wife and I were so impressed and happy with the service provided by Strutt and Parker, and in particular by Aaron Turner, that I felt I should, in the true spirit of reviews, to offer help to those who are seeking insight into Strutt and Parker!

Tim · 2 June 2026

★★★★★ 5/5

Google

We sold our house through Strutt & Parker and the entire process from start to finish was a breeze. I worked mostly with Sally, but the entire team were extremely helpful, very quick to respond to queries and resolve anything that came up along the way. Highly recommended.

Matt · 16 November 2025

★★★★★ 5/5

Trustpilot

Strutt & Parker Review

We engaged Strutt & Parker to sell our country house property in May 2023. This turned out to be a very difficult period for property sales. We felt S & P gave us every support during this time, with regular communication, realistic appraisals and an enduring interest. We didn't feel that we went 'stale' and throughout the process S & P continued to promote our property and seek a buyer culminating in a successful sale. We are so very grateful for all that the team did to achieve this. We would definately recommend them.

Kathy · 15 November 2025

★★★★★ 5/5

Trustpilot

HIGHLY RECOMMEND

HIGHLY RECOMMEND. I bought a flat in Notting Hill and the estate agent Michael McD from Strutt and Parker could not have been more professional and helpful through the whole buying process.It was a pleasure to meet Michael. He always offered help and advice which was so valuable for me as a first time buyer. Michael was super reliable and very trustworthy - he is that person you like to work with when going through such an important and challenging process. Thanks so much, Kerstin

Kerstin · 8 January 2024

★★★★★ 5/5

Google

We recently bought a house in Harpenden through S&P (Michelle). We found Michelle and her colleagues highly professional from bidding to completion and always felt like we were kept well informed.

James · 2 April 2026

★★★★★ 5/5

Google

I cannot fault Strutt and Parker for their hard work and professionalism. They arranged several viewings, always gave us prompt feedback, were kind and considerate the whole way through and gave estate agents a good name! Big shout out to Michelle and Sally, who were amazing. I wouldn't hesitate to recommend them to anyone looking to sell their house. Many thanks to the Strutt and Parker family.

Elizabeth · 17 August 2024

★★★★★ 5/5

Google

My brother and I recently enlisted the services of Strutt & Parker to market and sell our family home. This was a probate sale and thus was littered with regulatory and administrative complexities, as well as being a very emotional …

Davinia · 16 December 2025

★★★★★ 5/5

Google

We have just made a major life move with help of Michelle Davies @Strutt & Parker Harpenden. She steered, guided, supported, and protected us through all the ups and downs. She stuck with us when we went elsewhere, keeping us buoyant when …

Dasha · 16 November 2025

★★★★★ 5/5

Google

I commend Sally Noakes and her team at Strutt and Parker for the excellent job they did selling our flat in Harpenden. The team were able to identify the perfect buyer for the property and ensure the sales process stayed on track despite the vagaries of the conveyancing system. I would highly recommend Strutt and Parker to all prospective purchasers and sellers.

James · 16 September 2024

★★★★★ 5/5

Google

We are delighted with the way Strutt&Parker has smoothly, swiftly and kindly dealt with our purchase. Sally and Michelle have been a pleasure to work with, always ready and able to find an answer to our many questions or a solution where needed, with a positive and constructive attitude. The solicitor and surveyor they recommended did a great job too. We have moved in a couple of weeks ago and our home feels as great as we hoped it would be. We feel lucky that our beautiful new home was sold to us by them!

S · 18 July 2024

★★★★★ 5/5

Google

We have recently bought a property through Strutt & Parker. Sally, Ann and Michelle have been extremely helpful. The communication has been outstanding. They have always been professional, very efficient, truthful and helped to resolve all …

Helen · 16 December 2025

★★★★★ 5/5

Google

Sally and Michelle were very patient and professional in managing a challenging sale process. Communication was proactive, timely and frequent. Sally and Michelle worked together effectively as a team, ensuring someone was always available to provide updates and discuss issues. The marketing materials were well produced, especially the 'virtual tour'. Highly recommended.

Jared · 20 December 2024

★★★★★ 5/5

Trustpilot

Thank you to Amy McMenemy

On behalf of my Husband & I, we wanted to extend our gratitude to Amy McMenemy in the proactive experience she provided for us throughout our journey to sell our property. We emigrated and left the sale of our home in the hands of Amy. In a somewhat tumultuous market, to say we were apprehensive about finding a buyer in a timely manner would be an understatement. It was through Amy’s tenacity and dedication from chasing every lead, to revisiting previously interested parties that she secured us a good buyer. We found her communication style extremely easy to work with, especially given we are now on the other side of the world. We have used Strutts for the last two sales of our properties & Amy exemplifies the great reputation they’ve built up over many years. Thank you Amy. We would personally ask for you next time should we return to the UK property market in future.Mr & Mrs Wilson.

Freya · 9 June 2023

★★★★★ 5/5

Google

Sally Noakes and all the team in the office in Harpenden were great in the sale of our property. They were a pleasure to work with on a very protracted sale and very helpful during the negotiating period and completion of the sale. Thoroughly recommend.

Mark · 20 March 2025

★★★★★ 5/5

Google

Completed on our house purchase in Harpenden yesterday. We had great service and lovely helpful staff in the Strutt and Parker office . Thanks to all of you and especially Sally Hawthorn for the smooth running of our purchase of our new House . Jackie and Andrew

Jackie · 12 June 2023

★★★★★ 5/5

Trustpilot

Selling hrough Strutt and Parker Sevenoaks

Victoria at Strutt and Parker Sevenoaks was very positive about finding a purchaser and gave some great ideas about presenting my property to achieve the best price.She remained positive through difficult market conditions and kept me completely upto date throughout the whole sales process. Staff always passed on messages from the purchaser responding quickly which enabled the sale to proceed smoothly.

Tina · 1 July 2024

★★★★★ 5/5

Google

We were very impressed with the service we received from Sally Hawthorne and her colleagues at Strutt & Parker when we were buying a property in Harpenden. Thet were unfailingly prompt and efficient in responding to our queries , and very friendly and helpful all round.

John · 12 June 2023