Every review we hold for the Hertfordshire office, from every platform, shown as written. First names only.
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5/5
GoogleWhat can I say? When you agent values your property higher than you expected (after probate valuations a year ago), gets 23 viewings in the first week of listing having produced a brochure with stunning photos (after good advice about decluttering/ de-personalising first) and then within 3 weeks has 7 offers on the table, a 5 star review is inevitable.
Ed, who valued and listed the property, Angela who stepped in while he was on holiday and Ed and Kirsty who have kept things moving post offer have all been exemplarary.
I cannot recommend the whole team highly ebough.
Lynn ยท 22 August 2023
Agent replied ยท 17 June 2024
Lynn, thank you very much for taking the time and trouble to leave a review and for the positive feedback, it is great to hear and much appreciated.
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5/5
GoogleGreat service overall from Proffitt & Holt, especially Izabela who has always been responsive and helpful. Thank you for all your assistance over the past year.
M ยท 20 December 2023
Agent replied ยท 17 June 2024
Thanks for taking the time and trouble to leave a review, much appreciated.
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1/5
GoogleAppalling estate agents
rang to view property was told had to fill out a form so did so, then was told did not and Nicole called me liar, asked to speak to a person in charge to be told they out till late and do not have a mobile
you would think in this day and age a estate agent would have such a modern piece of technology, but clearly this company is in the dark ages
very argumentative staff
to add the forms we was sent to fill out was done fully but for some reason they claim did not get them but had the time to tell us we had not done them so could not view the property, almost like ringing to rub it in our faces and spoke to my partner very poorly
also i did ring your office yes on Thursday and Isabella explained the manager was not in and that you do not have mobiles as in the dark ages and would ring me on the next working day, well today is Monday and still no phone call, so yet again more lies from this poor company
Daniel ยท 18 June 2023
Agent replied ยท 17 June 2024
Daniel, I'm sorry you feel this way but the comments you make are incorrect. Both you and your partner were asked to complete the application forms before the viewing appointment was arranged, your partner completed hers but our system was showing that you had not completed yours. We phoned your partner to explain that we were unable to book the viewing because both forms hadn't been received, we also offered to send you screen shots to verify this when it was questioned. You were not called a liar, we just explained that the forms had not been received. We also offered to speak to our IT support to check if everything was working correctly. When you asked to speak to the manager it was explained that she was out for the remainder of the day on appointments and wasn't able to call out of office hours on her personal mobile but she would call you on her return the following day.
The staff did their best to explain the situation to you in a calm and polite way, but we obviously apologise if you feel this was not the case.
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5/5
GoogleA highly professional and friendly service, which made the whole experience so much easier and less stressful. Angela was very helpful and friendly and found me the perfect house. Would highly recommend.
Nikki ยท 18 June 2023
Agent replied ยท 17 June 2024
Nikki, thank you for taking the time and trouble to leave a review, it is much appreciated.
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5/5
GoogleWe have recently moved home and Proffitt and Holt were fantastic throughout the whole process, and continue to be so - the level of care and support have been excellent and the staff really make an effort to work with you as an individual; every interaction that I have had with them has come with kindness and positivity. Queries are answered quickly and in detail, giving a feeling of confidence that you are in very capable hands indeed.
Izabela, in particular, has gone above and beyond for us; her support and knowledge have been invaluable , making things run smoothly and feel stress-free. She has taken the time and effort to make sure things are 'just so' and to make us feel valued as tenants.
Samantha and the Property Management team were also very helpful and supportive, making the viewing process informative and easy.
Emma ยท 18 June 2023
Agent replied ยท 17 June 2024
Emma, thank you very much for taking the time and trouble to leave a review and for the great feedback, it is lovely to hear. Thank you
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5/5
GoogleGreat service from all the team. Thanks to Hannah and Angela on sales and Kirstie for chasing things through. ๐๐ป โฆ
Nick ยท 18 February 2024
Agent replied ยท 17 June 2024
Nick, thank you for taking the time and trouble to leave a review and for the positive feedback, much appreciated.
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5/5
GoogleTenacity and patience eventually found a buyer brave enough to take on this 500yr old property in the centre of Chipperfield. Thanks to Angela and Sian for getting this property sold.
Michael ยท 18 June 2023
Agent replied ยท 17 June 2024
Michael, thank you very much for taking the time and trouble to leave a review and for the positive feedback, it is much appreciated and I will be sure to pass it on to Angela & Sian. It took some time, but we've found the right buyer in the end and I'm sure they will enjoy the house for many years.
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5/5
GoogleAngela in P&H kings Langley is the best estate agent I have met while searching for a property , very happy with my purchase. Highly recommended
Ritesh ยท 21 October 2023
Agent replied ยท 17 June 2024
Ritesh, thank you for taking the time and trouble to leave a review, it is much appreciated.
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5/5
GoogleIzabela has been very nice, friendly and responsive the whole process, although I did not sign the tenancy agreement, but the whole process was comfortable. I highly appreciate it.
Shaymaa ยท 23 July 2023
Agent replied ยท 17 June 2024
Shaymaa, thank you very much for taking the time and trouble to leave a review and for the positive feedback.
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5/5
GoogleVery happy with the provided service. What could have been a stressful experience was turned into a very smooth process. Izabela was professional, helpful, and quick to respond. Thank you.
Zeljka ยท 18 June 2023
Agent replied ยท 17 June 2024
Zeljka, thank you very much for taking the time and trouble to leave a review and for the positive feedback about Izabela, it is much appreciated.
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5/5
GoogleGreat service, Izabela was very helpful and always replied quickly whenever there was any issue. Brilliant communication and reliable service. Highly recommended.
Ross ยท 20 December 2023
Agent replied ยท 17 June 2024
Ross, thank you for taking the time and trouble to leave a review and for the positive feedback, it is much appreciated.
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5/5
GoogleAngela sold us our home a while ago and we could not be more happy, she was great and everything was quick and easy. We were in the house less than two months after the offer was accepted.
Highly recommend.
Taynara ยท 17 April 2025
Agent replied ยท 23 October 2024
Taynara, many thanks for taking the time and trouble to leave a review and for the positive feedback, it is much appreciated.
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5/5
GoogleIzabela went above and beyond to ensure we could move in to our lovely new flat. Nothing was too much trouble. Thank you so much!
Danni ยท 21 September 2023
Agent replied ยท 17 June 2024
Danni, many thanks for taking the time and trouble to leave a review and for the positive feedback.
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5/5
GoogleAngela and the team worked tirelessly on our sale from start to finish, always providing an excellent service. We highly recommend Proffitt and Holt for your property sale.
Richard ยท 18 June 2023
Agent replied ยท 17 June 2024
Richard, many thanks for taking the time to leave a review and for your positive feedback on Angela and the team, it is great to hear and much appreciated.
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5/5
GoogleAngela from P&H kings Langley is the best estate agent I have met while searching for property, very happy with purchase. Highly recommended
Tanu ยท 21 October 2023
Agent replied ยท 17 June 2024
Tanu, thank you for taking the time and trouble to leave a review, it is much appreciated.
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1/5
GoogleAvoid this agent group.
Boiler and very hot water issues
Update 3 months this week. Agent HAS agreed to try another repair after an email from them saying nothing can be done.
Agent said as there's just 2 adults in the house with no children and an old boiler we should accept they have tried to repair it.
Update: Will be 2 months this week. Scalding hot water issues, and repairs team still ignore requests for repairs.
Ive contacted Environmental Health who will raise a case now.
Really dissapointed with this agent who manages the home for my landlady.
Previous
2 weeks tomorrow Heating failed. boiler issues and nobody answering emails about this.
Scalding water and pointless heating. I had to chase gas man as this agent is mute and will not answer emails. I had to contact Landlady to push agent into action.
Chasing my emails to them for answers continuously. Occasionally graced with a reply then nothing.
Their reference agency Van Mildert were awful and not helped by this agent not chasing. I had to phone Van Mildert every few days to get the reference moving after 2 weeks of nothing. Otherwise we would have missed out move date.
2 days before we were due to move home we were told by agent they were too busy to get the contract out for the moving date we agreed. Told it was an advisory moving in date. How can anybody give their existing landlord 1 months notice without a move date!
Fridge power cable covered in masking tape hiding wires, fire and shock risk! Agent not really bothered. I asked Council to intervene.
Update repaired after 6 weeks, Electrician fitted incorrect junction box- and agreed it was for ceilings not appliance cables.
Never received contact details from them about emergencies and repairs or current energy suppliers. Agent said we would get.
Found contact details by accident when sent an email and it bounced back saying person was not available.
I asked for it but ignore again.
Good luck prospective Landlords and tenants
Chri ยท 18 June 2020
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5/5
GoogleGreat experience of this firm managing my flat, especially Izabela Jamka, who is always responsive, professional and understanding
Jonny ยท 20 December 2023
Agent replied ยท 17 June 2024
Jonny, thanks for taking the time and trouble to leave a review, much appreciated.
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4/5
GoogleHighly recommend Sean Lewis at P&H for his professional, courteous, straight forward advice and approach to all matters required when deciding on an estate agent
Sandra ยท 18 June 2023
Agent replied ยท 17 June 2024
Sandra, thank you for taking the time and trouble to leave a review and for the positive feedback about Sean, it is much appreciated and I will be sure to pass it on. Thank you
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5/5
GoogleHighly recommend P&H. Very professional and knowledgeable. Angela is always super helpful and efficient ๐๐ป โฆ
Clare ยท 20 December 2023
Agent replied ยท 17 June 2024
Clare, thank you for the review and feedback, great to hear, thank you.
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5/5
GoogleViewed a property to let, received a great service. Izabela was informative, answered all my concerns. Thanks
Suki ยท 20 November 2023
Agent replied ยท 17 June 2024
Suki, many thanks for the review, it is great to hear.
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5/5
GoogleExcellent Service from Proffitt & Holt from the initial viewing of our now new home, through to the sale completion. Angela and the Sales Progress Team, Lorraine provided a very friendly and professional service.
Terry ยท 17 April 2025
Agent replied ยท 10 November 2024
Terry, thank you for taking the time and trouble to leave a review and for the positive feedback, it is much appreciated.
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5/5
GoogleHaving sold a property recently through P&H I have no hesitation in recommending their service.
They were professional and efficient but with a warmth that was much appreciated at a time which can be difficult.
Always responsive and incredibly helpful. Communication was excellent.
Their experience and knowledge made the whole process surprisingly stress free.
Many thanks to the whole team, especially to Sean, Phil and Marlon.
Susan ยท 21 October 2023
Agent replied ยท 17 June 2024
Susan, thank you very much for taking the time and trouble to leave a review, it is much appreciated.
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5/5
GoogleMe and my partner have been dealing with Izabela. We have found our experience so far really good and izabela has helped us massively with all details regarding renting. Communication has been excellent and she is very polite woman to speak with. Any questions we have had have been answered immediately and without hesitation. Thank you!
Luke ยท 18 May 2024
Agent replied ยท 17 June 2024
Luke, thank you very much for taking the time and trouble to leave a review and for the positive feedback, it is great to hear.
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5/5
GoogleA fantastic Estate Agent. They have been spot on with their guidance, advice, customer service and care. Specifically Sean, Angela, Hannah and Phill have been amazing. Thank you all. An extra special thanks go to Natasha too. She is just the best. Her approach to her clients is so very personal. She is wonderful ๐. Thank you all for all your efforts in trying to sell my home.
Stacey ยท 22 August 2023
Agent replied ยท 17 June 2024
Stacey, thank you so much for taking the time and trouble to leave a review and for your positive feedbak about the service from the team, it's lovely to hear, thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.