Connells Hertfordshire reviews

★★★★★ 5/5

Google

I honestly wish I could give Marco thousands of stars, not just five. I even called him separately to thank him, but I felt it was important to leave a review so others can benefit from our experience as well. We were looking for a new place and had a few challenges along the way, but Marco was incredibly patient and supported us step by step throughout the entire process. What really stood out was that he wasn’t just focused on closing a deal, he genuinely cared about helping us and finding the right outcome for everyone involved. He listened carefully, understood our situation, and always approached things thoughtfully and professionally. It made a stressful process feel much easier and more manageable. Marco is truly an outstanding agent, and we’re very grateful for all his help. I would highly recommend him to anyone.

Nazanin · 2 April 2026

★★★★★ 5/5

Google

Marco Failla was the perfect agent, very efficient, ontop of everything and made the move in process as easy as possible. Always availible to contact and had to worry about things going wrong

Georgia · 2 April 2026

★★★★★ 3/5

Google

I have been getting regular phone calls from this estate agents. Some of the phone calls were at 8 clock in the morning. And they kept asking me if i would market any of my properties just because I have made some enquiries about particular property. I find it very inconsiderate and also some of the questions I've been asked from these random phone calls made me uncomfortable. Such as how much i was renting my property and how much my rental income was etc because they were doing a survey. Every single staff phoned me up for the same reason because they weren't communicating to each other and it became almost harassment these phone calls. Staff werent rude or anything and I dont thonk they realise these phone calls can be irritating to some people. I hope im not upsetting anyone but please stop these random calls for no reason. Thank you

Murat · 16 March 2026

★★★★★ 1/5

Google

The worst letting agency out there. Getting them to support the tenant with anything is like pulling teeth. We’ve been asking and filing requests for over 4 months to have Connells send one to take a look at our kitchen sink, and it still hasn’t happened. They keep passing blame around to building maintenance, to the landlord, but never actually taking any action to support the tenant. On top of that, the communication comes whenever Connells feels like it. They set response timelines which are rarely adhered to and even when they do communicate, it’s nothing of substance. Avoid at all costs!

Ivor · 28 October 2025

★★★★★ 1/5

Google

Really disappointed with the service here, I honestly wish i went elsewhere, its been 2 weeks and I am still waiting for my valuation, it was supposed to come through after 2 days and it’s now been 14, after numerous calls and chasing, I am still no further, what’s more disappointing is that I offered to go there to pick up a paper copy and was told not to as they would personally deliver it that day, called today and no answer, if you want a swift service with open honest communication- do not go here, there’s plenty of other options

Sami · 28 October 2025

★★★★★ 5/5

Google

Connells have gone the extra mile re-letting our property. The efficiency, communication and dedication has been unrivalled. Thank you to Emily Shaw and Paul Buchanan.

Thomas · 15 October 2024

★★★★★ 5/5

Google

Abbi down at the St.albans Branch is one of the best down to earth Agents ive ever come across . The help and advice she provided me with was excellent and really helped when it came to selling my property aswell as finding a new one with a mortgage. I really recommend if you go to the branch in st albans center speak to Abbi , shes a star .

Craize · 14 June 2023

★★★★★ 5/5

Google

I was in a rush, I had to place suitable rented accommodation for my daughter as our property was sold and we had to complete in a week. I saw a property and spoke to Kayleigh Davis and from that moment from start to finish which was a matter of 3 to 4 days Kayleigh made this experience much less stressful than it felt at the time and she was very effective efficient, knowledgeable and professional with her efforts and skills to facilitate my daughter’s move. When we met with stumbling blocks Alison stepped in and assisted with helping us with options, was very patient, professional and knowledgeable, and helped greatly with making this transition easier. Thank you ladies for your warmth and your help and support! Kindest regards, Marie

Marie · 14 June 2022

★★★★★ 5/5

Google

marco.failla Was very helpful and away answer phone. Great guy

Thomas · 9 April 2026

★★★★★ 1/5

Google

this should be 0 Star and NEVER EVER ask assistance from this agency as they will just waste your time and you'll end up spending more money. We were proactive in asking about our move as they rarely send us update but keeps promising that everything is alright and even advised us that the move is confirmed as we have paid the deposit therefore we have scheduled the move. Unfortunately, Allison called us a day before our move and said that our move will not happen. We came from Scotland so we had to pay more money because we had to find a temporary place to store our things and move it again as we became homeless because of their incompetence. They also didn't have the decency to help us find another place that we can rent and no compensation were given because as per Allison "its not our fault but the landlord". Please, for your own sake. DONT GO TO CONNELS.

Freda · 19 July 2023

★★★★★ 5/5

Google

Great agent, we are new to the area, agent provided such fantastic services and advice for us. They always find a way to help customer. We booked an appointment, but we could not make it due to some unexpected circumstances. They found a …

Xizhuang · 16 April 2025

★★★★★ 1/5

Google

If I could give one piece of advice it would be steer clear of these cowboys! I originally instructed Connells to conduct a market appraisal of my property in 2019. The Branch Manager at the time, Simon Mercer was professional and very experienced and I was keen to sell my property with him once I had some work done to the house. Unfortunately, Simon subsequently left the Company so I made the decision to sell via another agency. After all, it was Simon that I was most impressed with. A new Branch Manager started and he proceeded to hound me insistently and was rude and somewhat intimidating when I said I no longer wanted to sell via Connells. The Manager is obnoxious and very unprofessional, not the way to conduct business! I asked the Branch to remove my details from their systems as I didn't want to deal with them. This request was ignored and I continued to be harrassed by various members of the sales team and until I eventually blocked the office number. I understand that Connells are operating in a competitive market but harassing a women into selling her property via your agency is not the way to do business and has left a very bad impression.NegativeProfessionalism

Victoria · 14 June 2021

★★★★★ 5/5

Google

I've recently rented a property from Connells and would highly recommend this estate agents. Qamar was very helpful throughout the whole process as he help us get moved in within a week of viewing the property. I would like to thank Connells and in particular Qamar for their amazing service.

Paul · 15 June 2019

★★★★★ 4/5

Google

we bought our house through connells this year. we had fabulous service from Sophie who originally showed us round the house and worked closely with the vendor to ensure we got the house as we was really passionate about it and wanted it to make into a family home for the long term. she kept in contact with us throughout the process and moved thing along for us. we also dealt with Emma at the connells st albans branch who helped out big time to get our mortgage. Thanks guys for helping us get our now forever home :-)

Gemma · 15 June 2019

★★★★★ 1/5

Google

Never ask assistance from this agency as they will just waste your time. Accepted my offer even they new that vendor is proceeding with another buyer and did not tell me the truth. Lost two months waiting for nothing. They are always on holidays or on important meeting/call.

Fabian · 16 April 2024

★★★★★ 5/5

Google

I recently purchased a property through Connells and was very impressed with StAlbans team. Laura Gordon was amazing all the way through to the end. I received a great service and I recommend them highly. Nadeem

Nadeem · 15 June 2018

★★★★★ 5/5

Google

100% would recommend Connell's and Martin in particular. Renting a flat in st albans now and he was more than helpful - every question answered swiftly and accurately even post-viewing. Thanks for your help!

Declan · 15 June 2019

★★★★★ 5/5

Google

Alison Palminteri is amazing! She is professional, helpful and efficient. She has helped me find new reliable tenants quickly and managed to secure my asking price of the rent. The whole moving-in process has been very smooth based on Alison's advice and guidance. She is a huge credit to Connells.PositiveQuality, Professionalism

Vinay · 27 August 2022

★★★★★ 5/5

Google

I recently purchased a property through Martin at Connells. The sale went through swiftly and smoothly. Martin kept all parties informed of the progress throughout the sale and negotiated an agreeable completion date, when everyone in the chain wanted different dates. It was a pleasure to deal with Connells and Martin and I would definitely recommend there services for anyone looking to buy or sell there property.

Paul · 15 June 2018

★★★★★ 5/5

Google

Recently sold my property through Simon and the team, very happy overall. I honestly believe they helped me get the right buyer at the best possible price, and saw it all through to a successful completion. The team were all very helpful, only slight niggle is they didn’t always call back when they said they would, but they’re a busy team so it’s understandable!

Faye · 15 June 2019

★★★★★ 5/5

Google

Very friendly, helpful and professional. I appreciate the support from Emily. Being my first timer to rent a property she guide me very well that’s why I am confident that everything goes smoothly. Highly recommended

FIONA · 15 September 2024

★★★★★ 5/5

Google

My experience dealing with Connells has been great and in particular Qamar helping me secure my dream Flat to Rent, I’m so happy!!! Qamar and his Team are very professional, prompt, and efficient. The whole process of Renting from start to finish has been pleasant and a fun cheerful Team they are. Thanks again 😊 …

MissyF · 14 June 2021

★★★★★ 5/5

Google

Connells as a whole is good but Qamar is amazing. He is always helpful and informative. He gives excellent advice and is a great asset for the company.

Vinay · 14 June 2020

★★★★★ 5/5

Google

Couldn’t recommend highly enough! As someone who is new in looking to rent and just needed some advice, this team were perfect. I was dealt with completely professionally and with the upmost respect and a lot of patience! Allison in …

Greg · 16 April 2024