Every review we hold for the Hertford office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleI had a protracted house-move into newbuild because of legal problems with the original developer's insufficient certification. Through a frustrating time Julia at the branch communicated in a clear way and I very much felt was doing as much as possible to help. By the time the purchase was ready Covid19 had struck but the branch did everything within the regulations to get me and my son into our new home very quickly once the way was clear and so here we are in a terrific place. Thank you.PositiveResponsiveness, Professionalism
Richard · 25 October 2020
★★★★★ 5/5
GoogleJulia and Ricky were fantastic throughout the process. We had major issues with our conveyancer and Julia stepped in to push us along. Very flexible with viewings and good with communication.... Thanks all.
Carl · 26 October 2019
★★★★★ 1/5
GoogleDon’t waste your time... they clearly pick and choose whose offers they take and always try and link a chain with people they are representing. We called 3 times to make and offer... eventually spoke to the branch manager, Julia, who said she had a lot of work to do but legally had 24 hours to speak to the vendor to tell them about our offer! That’s the tip of the iceberg. Don’t waste agency fees on them.. absolutely the worst experience we’ve ever had.
Dawn · 26 October 2019
★★★★★ 1/5
GoogleI made an appointment yesterday and received a confirmation email regarding a market appraiasal for today at 1pm. I had to travel 20 miles for this appointment supposedly with their Valuations Manager Rebecca Balli.
At 1.05pm I called the Hertford Office stating I was at the address waiting. I was promised a call back straightaway re. the location of the of Ms Balli. I received no call back so again I called the office, now 1.25pm and was given the same advice!
I left at about 1.30pm having not received any calls back or the confirmed visit and began my journey back home.
Two hours of time wasted and money for nothing.
If I could give them no stars I would!
Steve · 26 October 2018
★★★★★ 5/5
GoogleBought a property through William H Brown. They were always responsive and really on the ball. Fully recommend.
Samantha · 25 October 2023
Agent replied · 24 October 2024
Thank you for your wonderful comments and for the 5* review! Best Wishes, Scott @ Customer Care
★★★★★ 3/5
GoogleI have had no dealings with them, but I know they are estate agents. 'nuff said.
David · 25 October 2023
Agent replied · 24 October 2024
Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@countrywide.co.uk.
★★★★★ 5/5
GoogleVery transparent, competent and prompt response. My experience was very good and the staff got excellent customer care skills. Julia the Manager is exceptional.
Riley · 25 October 2020
★★★★★ 5/5
GoogleVery pleased with the service I have received. The whole process of purchasing was long and tedious but the agency did their best to follow up the case and to make sure the sale got through. It was very reassuring to be kept updated and to know the agency was on the case. I highly recommend William H Brown in Hertford. Thank you to the whole team!
L · 25 October 2021
★★★★★ 5/5
GoogleA big thank you to Nick for an excellent proactive and efficient servicePositiveResponsiveness, Quality, Professionalism
Helen · 25 October 2021
★★★★★ 5/5
GoogleReally friendly and great communication. Whole team was helpful and knowledgeable.
Coreen · 25 October 2023
Agent replied · 24 October 2024
It’s really lovely to read another 5* review and recommendation. Many thanks, Scott @ Customer Care
★★★★★ 5/5
GoogleI just purchased a property through William H Brown and found Nick and the rest of team very helpful and responsive. I would have no hesitation in recommending them.PositiveResponsiveness
Paul · 25 October 2021
Agent replied · 24 October 2024
Hello Paul, thank you for the lovely 5-star review of our team here in Hertford and we're glad we could be of help with the property purchase!
★★★★★ 5/5
GoogleThanks you so much for your time Rebecca. Really very impressed and surprised with the time you took preparing for the valuation and your detailed knowledge of Folly Island. Extremely helpful and far more informative than I was expecting.
Also met John at the other property and also appreciated his knowledge and general approach to the viewing.
Very impressed with WH Brown all round!
Paul · 26 October 2019
★★★★★ 4/5
GoogleFriendly, professional team.
Tamsin · 29 November 2023
Agent replied · 24 October 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA good and honest service. WHB helped us buy a property but we really wish we'd sold with them as well. They were very helpful during the coordination of the purchase with solicitors and always available on the end of the phone.
Alex · 25 October 2022
★★★★★ 5/5
GoogleGreat friendly service. Really lovely team In the office and got our sale! Thanks againPositiveQuality, Professionalism
Dale · 25 October 2021
Agent replied · 24 October 2024
Hello Dale, thank you for the kind review of our team, we're very pleased we could be of help!
★★★★★ 5/5
GoogleWe didn’t have the most straightforward of sales due to unforeseen delays, but their Senior Negotiator (John Noakes), was always on hand and often went above and beyond to ensure our sale was progressing and that we were kept up to date at all times. Great service all round.
Robbie · 25 October 2020
★★★★★ 5/5
GoogleReally happy with the service from start to finish from John Noakes
John · 26 October 2019
Agent replied · 24 October 2024
Hello, thank you so much for providing our team with a 5-star review, we're extremely grateful!
★★★★★ 5/5
GoogleExtremely professional and helpful.
Rita · 25 October 2021
Agent replied · 24 October 2024
Hello Rita, thank you for providing our team with a 5 star review, we really appreciate it!
★★★★★ 5/5
GoogleExcellent and professional service.
Richard · 25 October 2020
Agent replied · 24 October 2024
Hello, thank you so much for providing our team with a 5-star review, we're extremely grateful!
★★★★★ 5/5
GoogleWilliams H Brown have been excellent from start to finish. I can honestly say we may not of got our house if this fell with a different company. Highly recommended.
L · 12 December 2021
★★★★★ 5/5
GoogleWilliams H Brown have been excellent from start to finish. I can honestly say we may not of got our house if this fell with a different company. Highly recommended.
Louis · 25 October 2021
★★★★★ 5/5
GoogleJulia & Ricky have been absolutely amazing in helping me purchase my new apartment. I couldn’t have asked for a better service! I highly recommend William H Brown Estate Agent..
Imi · 25 October 2020
★★★★★ 5/5
GoogleVery friendly and knowledgeable staff.
Really impressed with the professionalism and quality of work that Julia and her colleagues provide.
Highly recommend.PositiveResponsiveness, Quality, Professionalism
Jeff · 25 October 2021
★★★★★ 5/5
GoogleA fantastic service from the whole team, thank you for all for your hard work and help along the way!
Emma · 25 October 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
