Trusted Agent profile · Hertford
★★★★★
119 reviews across 2 platforms
21 Castle Street, Hertford, SG14 1ER
William H Brown's office in Hertford, at 21 Castle Street, is rated 4.7 out of 5 across 119 reviews on two platforms, including 118 Google reviews rated 4.7.
Every review we hold for the Hertford office, from every platform, shown as written. First names only.
5/5
GoogleI brought my first house through William H Brown. Really good service and communication throughout the process. Rachel always kept me up to date and answered any questions I had which made everything a lot less stressful. Would highly recommend them to anyone and will definitely use them when I come to sell in future!
Ryan Evans thank you for taking the time to leave us your glowing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
Google0 stars if I could. Brought a house with them last year. I was constantly ringing them for updates and always promised a phonecall back which never came. I ended up getting the phone number from the people who’s house we were buying in order to get any information on the sale as William H Brown were useless. They gave the couple we were buying from the run around too, not passing on our messages either. Very unhappy with their service and I would not recommend.
Hello, we're very sorry to see you have not experienced the high level of service our team thrives for every day to help all of our customers. If you could provide your name and further details of this to our team at socialmedia@sequencehome.co.uk then we will be able to look into this for you.
5/5
GoogleReally thorough and detailed approach during an extremely difficult time. All the team (especially John and Julia), were brilliant and couldn't have been more helpful throughout if they tried. Thanks again.PositiveResponsiveness, Quality, Professionalism
Hello, thank you so much for taking the time to leave a review with our team during this time, we really appreciate it and we're glad we could help!
1/5
GoogleABSOLUTE WASTE OF TIME, UNPROFESSIONAL AND RUDE. DO NOT USE. I had the displeasure of dealing with John Noakes and Julia Bartsch in a transaction. Both of these "professionals" were exactly the opposite. They were bullish, incompetent and above all clueless and made what is an already stressful experience so much worse. Instead of facilitating the discussion between buyer and seller, they were the worst type of obstacle. Not only did I have to repeat each and every bit of information to them, both via phone and in writing, I also had to deal with vendors / buyers who were completely unreasonable, made worse by two worthless middlemen. I would NOT recommend this service to any one. Do yourself a favour and instead of employing Julia and John, drag any stranger in off the street to act as your estate agent... they will probably do a much better job than those two clowns. Pitiful, and not even worth one star.
Hi Saint, We take these matters very seriously; However, we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from your name in our records. If you were a client of ours, we would like to investigate this issue further, please contact our team immediately at socialmedia@williamhbrown.co.uk so that we can resolve this issue immediately.
5/5
GoogleWHB helped us buy our first house. They've been very helpful, knowledgeable and quick to act in anything we threw at them.
Thank you for leaving us your superb 5* review Eugene. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleIve sold a couple of houses with Julia and the team, very happy with their service - thumbs up all the wayPositiveResponsiveness, Quality, Professionalism, Value
Hi, thank you so much for taking the time to provide our Hertford team with a 5-star review. We are so happy to hear Julia and the team helped you with great service. If you ever require anything else from our team, we will be more than happy to help.
5/5
GoogleRicky and Julia were both extremely helpful in supporting me in the process of a mortgage application from the beginning to end, letting me know which paperwork was needed and which steps were next in the process, and keeping me informed throughout, including some issues which came up and were resolved. Thank you for your help!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleSold my house with William H Brown in April from start to finish they were incredibly easy to deal with and the sale went through very quickly. Would recommend them to anybody. Phil John and Nick were very lovely guys to do business with.
5/5
GoogleJulia and Ryan were incredibly professional - we wouldn't have been able to move without Julia's diligence and perseverance going well above what we would have expected from an Estate Agent - particularly during the Coronavirus pandemic. Huge thanks to them and the rest of the team and would recommend them highly.PositiveResponsiveness, Professionalism
5/5
GoogleGreat service, we are first time buyers so we were new to this whole process. They made a difficult process less confusing and less stressful. All of the team helped at some point and we are very grateful for all of their help.
It’s really lovely to read another 5* review and recommendation. Many thanks, Scott @ Customer Care
5/5
GoogleJulia was highly knowledgeable and incredibly informative at our initial valuation. The team at William H Brown have since been on hand to answer all questions and provide updates with quick response times throughout the sales process. Thank you to Julia and the team!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleA pleasure to work with Rachel. She is a lovely agent always willing to provide the best service to her clients 10/10. I wish we could work together more.
Many thanks Cristina Pereira for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleNick and the team are excellent. They keep clear lines of communication between seller and buyer an respective solicitors and they do everything they can to iron out any issues to ensure a smooth process. Highly recommend!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe have been very happy with the way that our house sale has been dealt with. We have been kept informed of what is happening In an efficient and helpful manner. A special thank you to Ryan for his help and understanding,
5/5
GoogleA slick and friendly service. Very helpful with facilitating sale and available when needed. Accessible and good at communicating and liaising between us and the vendor.
Many thanks Clive Elwood for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleJulia was instrumental in assisting with the successful completion of a very long and complicated chain. Julia was very professional and helpful at all times and without her perseverance we may not have achieved our happy endings! Thank you!PositiveResponsiveness, Professionalism
5/5
GoogleJulia was great as handling our very difficult chain! Always chasing when we needed her too, and responding quickly and efficiently to our needs. All other staff members were polite and helpful too!PositiveResponsiveness, Professionalism
5/5
GoogleJohn Noakes is absolutely fantastic at his job. The best estate agent i have ever met! Thank you to everyone At William H Brown in Hertford for making my dream move possible!PositiveProfessionalism
5/5
GoogleJulia and the Team were very helpful and professional from start to finish. Made the process of buying and selling at the same time stress free and were always available to answer any questions I had. Would use William H Brown again and recommend.PositiveResponsiveness, Quality, Professionalism, Value
Hello Helen, thank you for taking the time to leave a review for our team, We're glad we could make the process as smooth as possible for you and we're always here to help in the future!
5/5
GoogleThe whole team at W H Brown excellent. Rachel Robertson keeping me informed and up to date with my purchase. Would thoroughly recommend. Thank you all.
It's fantastic to see another 5* review and recommendation for our local team. I will make sure your kind comments are known to the team. Many thanks, Scott @ Customer Care
5/5
GoogleGreat team. Professional and informative throughout. Special mentions to Rachel, who kept us up to speed during the entire process.
James Caullay thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleI recently bought my first house through William H Brown and also used their fantastic mortgage advisor Ricky the transaction was smooth and today I am extremely happy!!! Thank you to Julia, Ricky, John, Ryan, Kate.
4/5
GoogleNick was very professional, helpful and quick all the way through the process. First to update me every step of the way. Happy with the service provided.PositiveResponsiveness, Quality
5/5
GoogleRachel in particular was helpful and responsive and tried hard to move the sale along wherever she could.
Thank you for your excellent 5* review and kind words of our dedicated team DSCS. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's Hertford office has 119 reviews across two platforms: 118 on Google, 1 on Yell (across the whole business).
William H Brown Hertford is rated 4.7 out of 5 across all 119 reviews, and 4.7 out of 5 on Google from 118 reviews.
William H Brown Hertford, 21 Castle Street, Hertford, SG14 1ER.
