Croudace Homes reviews

★★★★★ 5/5

Trustpilot

Outstanding people & specification - Thank you

I moved in a week ago to a new property at Hermitage Park. From the start I had been incredibly impressed with both the people and the specification for Croudace properties. The Sales team, Sue and Marta, were thorough in understanding my needs, showed me all possible options even though it was ‘on-site’ and were remarkably patient and helpful.

Catherine · 8 March 2026

★★★★★ 5/5

Trustpilot

Customer service

I just had Tudor taking care of the cracks after 1 year since move in. He's very kind and professional. He's not only fix the cracks but also left the working area very clean like nothing happened. I'm very happy with Tudor's work and also how Croudace handles the customer service.

Luchao · 7 May 2026

★★★★★ 5/5

Trustpilot

Aaron was great

Aaron was great. Very polite, clean, good and fast at doing the fixes around the house. I totally recommend him

Paloma · 16 December 2025

★★★★★ 5/5

Trustpilot

Vyne Park

Charlotte and Steph have been incredibly helpful throughout the whole buying and aftercare processes. We’re really pleased with the house, aside from the expected small snagging issues which Croudace put right quickly, no issues whatsoever! Highly recommend!

Sam · 10 August 2026

★★★★★ 5/5

Trustpilot

2 Weeks after moving in

I have already left a review pre-moving in but I feel it would be remiss of me to not offer further insight as to what you can expect once moved in.

Paddy · 16 September 2026

★★★★★ 5/5

Trustpilot

Wonderful company

A team from Croudace Homes gave up their time to volunteer for our charity Goods for Good. The wonderful volunteers worked so hard to sort, pack and label our donated goods and we are very grateful for their time. We very much look forward to welcoming you again.

Claire · 7 May 2026

★★★★★ 5/5

Trustpilot

Thank you for helping out TRAIN - Inspiring Young People!

We were so lucky to have a team of volunteers from Croudace paint our kitchen - we're a youth charity in Didcot and the work they did will help us teach disadvantaged young people to cook. They did an excellent job. They were friendly, quick working and very neat and tidy, tidying up after themselves as they went along.

Becky · 22 September 2026

★★★★★ 5/5

Trustpilot

Thank you Suzie and Marta

We recently moved into our new home at Hermitage Park in Aylesford, and we couldn’t be happier. The property is finished to an exceptionally high standard and quality, and despite having only been here for a few days, it already feels like home.One of the standout aspects of our experience with Croudace has been the exceptional service provided by Suzie and Marta at the sales office. Their professionalism, knowledge, and friendliness truly set them apart. After visiting several other developments, it was clear that Suzie and Marta’s approach was unique. Their ability to make us feel comfortable, valued, and confident in such a significant purchase was a key factor in our decision.Their support throughout the process was truly exceptional, and it was an absolute pleasure working with them. We highly recommend Croudace to anyone looking for a new home, and we extend our heartfelt thanks to Suzie and Marta for making this journey so smooth and enjoyable.Thank you once again, we are absolutely delighted!Wass Family

Yeliz · 22 December 2024

★★★★★ 1/5

Trustpilot

Complete Shambles

Having lived in our Croudace home for a little over 3 years now, I would not recommend buying a new house from them.Unfortunately it feels to us as if much of the house is designed to only last as long as the 2 year warranty period, after which things begin to fall apart.When originally completing on the house, it was handed over to us with a number of defects and issues which should have been sorted long before moving in (i.e. dents in patio doors, lights not working, cracked glass, toilets not attached to wall) - This is a fact, and was acknowledged in person on move in day. This is not defamatory. The finish in a number of areas was also dreadful, having looked like something had hacked away at a number of skirting areas. This is pathetic considering how much money you are handing over, and also just feels to us that Croudace really couldn't care less if they are happy to hand over a property with a number of glaringly obvious issues.The paint job on the house is also dreadful. You can literally see the raw plasterboard through the paint. The thinnest most pathetic layer was applied to the whole house, and the best part, if you even touch it or accidently scratch something across it, the entire wall marks and the paint lifts off, as I have experienced multiple times. You can't even wipe the wall without it leaving a mark. It's feels like they used milk to paint the walls.Another issue we had is that our ensuite shower turnt into a death trap. The door used a physical latch rather a magentic strip like most shower doors. One day whilst I was out, my partner got stuck in the shower where the latch broke, and she was forced to smash down the shower frame. Now imagine this was an older person with not much strength? Who would have helped them get out? Croudace agreed to replace the shower but this is where even more problems began. The shower was ripped out, which resulted in a tile cracking, and as the tiles we had were no longer available, we had to get the entire bathroom retiled, and also the wall on which the tiles sit ripped out and re-plastered. Come time to fit the new shower, the wall is not flat and the metal frame does not sit water tight.... So process repeats, wall comes out along with the tiles, new wall in andddd, not flat again... Not once did I see a spirit level used, it took myself to go and check the wall to see if it was flat. How on earth you manage to install a wall and make it have a massive dip in the middle I do not know. Croudace even tried telling my partner in person there is not an issue and it doesn't matter? In the end we result to a work around with the tiles being packed out to make up the difference, which is obviously not ideal. This process took 6-7 months and Croudace didn't seem bothered at all that we were without a functioning ensuite for so long (in a new house mind you). A few months later the shower head stops working. For some unknown reason, a genius decided that a shower with an electrically controlled button should be used! The rubber seal had gone on the button and water leaked in to the controls and the unit had to be replaced. It is likely the same issue will happen again in the future and guess what, we will now be liable to pay for a replacement!Fast forward a few more months, the grout and silicone is coming apart on the tiles and floor, and the shower is now leaking out of the tray, and into the ceiling below! We resorted to fixing this ourselves as we did not trust Croudace and their questionable contractors to fix this.We have experienced even more issues, recently one of the windows has broken and doesn't open, great! Extractor fans don't work, hob extractor fans have broken, tiles are randomly cracking, toilets are leaking. Nothing is built to last in these houses, which I suppose is a job well done for Croudace as long as its outside the 2 year warranty period! A nice bonus for the executives for sure!We have gone to install a stair runner, which involved ripping up the old carpet, only to find out that somebody has put our staircase together horrifically, and a riser is completely detached, along with a number of other steps being in poor condition. We will now have to fix this ourselves, and it is not a small job. Why was I not surprised... They even left a sticker on one of the steps showing who did the job as if they were proud of the finished product!Since submitting this review I have received a complaint of Croudace flagging it for containing defamatory content. I don't understand how factual information about my own house which I purchased for several hundred thousand pounds is defamatory? I haven't even been contacted with an apology, instead they try to get the review of MY EXPERIENCE removed. To me this just further illustrates their attitude towards their customers. I do not recommend a Croudace Home at all, and I refuse to be silenced.

Thomas · 21 November 2024

★★★★★ 5/5

Trustpilot

Thanks Aaron, Christian and Tudor ⭐⭐⭐⭐⭐

As we’re coming to the end of our warranty with Croudace Homes, we recently reported a few snagging issues that needed attention. We had three lovely gentlemen, Aaron, Christian and Tudor, visit us at our home in the Didcot area, and we couldn’t be more pleased with the service we received.

Ms · 26 February 2026

★★★★★ 5/5

Trustpilot

Couldn't be happier with Customer Care

Steve P is amazing!We have been in our property built by Croudace for around a year and half. In that time, we haven't had many problems at all. However, when things have cropped up, as you would expect in a new build, we have been very fortunate to have Steve P (customer care and maintenance) on hand to help us.My partner and I are teachers so aside from school holidays, we can't be at home when things need doing. Steve accommodates this without a problem, we provide him a key and he gets the job done, letting us know any updates as he goes. His is extremely professional, even down to tidying afterwards and treating our home with respect. Every job is completed to a high standard and we are never waiting longer than we need to. This is also partly down to Shrina who is our point of contact via email when problems occur, also very professional and timely in responses.We have been extremely lucky to have Steve work on our home when required, he is a huge asset to Croudace!

Sam · 6 November 2024

★★★★★ 5/5

Trustpilot

Amazing Sales Consultants at The Brooks

We are currently in our first home at The Brooks in Burghfield and we absolutely love it. The Sales Team at The Brooks are fantastic, a special thank you to Marnie and Sanaz. They went above and beyond to help us secure our first home. We went to see the showroom at the end of July and were in our home by the 2nd week of October. Everyone at the development has been friendly and accommodating so we're very happy we chose Croudace Homes.

Tonya · 3 November 2024

★★★★★ 5/5

Trustpilot

The Croudace Site Managers are brilliant!

We recently purchased a new build property built Croudace and the build quality is exceptional. Our previous property was a new build by another developer and the finishing was terrible compared to our new home. Since we’ve moved in, the team that are currently still on site have been extremely helpful.

Alex · 26 February 2026

★★★★★ 5/5

Trustpilot

Encouraged by close friends and…

Encouraged by close friends and colleagues, we decide to explore brand-new homes. Despite the higher price tag, the allure of a fresh start in a Brand New House was undeniable. We scheduled viewings with prominent development company: Croudace Homes.After lots of viewing with different developer, our journey led us to Croudace Homes. Stepping into our prospective house, we felt an instant connection. It not only met but surpassed all our criteria. With conviction, we decided to proceed with the purchase, despite the house not being fully completed at that time. After navigating through the necessary legal procedures, the pivotal moment arrived on our new home demonstration. With the key in hand, a new chapter in our lives unfolded as homeowners.Our hearts overflow with gratitude for the unwavering support of our closest friends and colleagues, as well as the invaluable guidance we received throughout this journey. A special acknowledgment is reserved for Charlotte and Laurie from Croudace Homes, Charlotte's patience and assistance in addressing our queries and concerns were immensely appreciated. Above all, we express our deepest gratitude to the divine for bestowing upon us our dream home and this remarkable new beginning.

Ash · 15 October 2024

★★★★★ 5/5

Trustpilot

Great place to work!

I'm so happy to be working back at Croudace - a great business, very well managed, and full of lovely people. I would highly recommend Croudace as an employer, whether you're an individual looking for a new role or a contractor.

Matt · 13 May 2026

★★★★★ 5/5

Trustpilot

Above and Beyond: Caroline & Abbie’s Outstanding Guidance

From the very beginning of our home‑buying journey, Caroline and Abbie have been nothing short of exceptional. Their support has been truly above and beyond, available seven days a week, always ready to answer questions, and consistently guiding us with clarity and patience through every step of the process.

Stefano · 15 March 2026

★★★★★ 5/5

Trustpilot

Great Developer, Great Value for Money, Beautiful Houses and Friendly Staff.

Great Developer, Great Value for Money, Beautiful Houses and Friendly Staff. We only had great experiences with Croudace Homes. Laurie from the Willowbrook Park sales team at Didcot is amazing, always very helpful, approachable and goes the extra mile to help out. We are currently working with the sales team for a second time as we are purchasing a new 1-bed flat alongside our 4-bed house.We moved to our 4-bed Croudace home in 2022 and our experience has been nothing but positive. All defects have been resolved positively and both David and Sam were brilliant. Always very thorough, clean and respectful. The site manager Lewis was always around to help with various queries and even knocked on the door to inform us in person when something was happening nearby that can impact our day-to-day access to the house or a driveway. We picked Croudace Homes as we were drawn by the charm of the wider development which blends traditional features with the benefits of a new house, matched by well sized houses and gardens. I would highly recommend this developer to anyone. The Willowbrook Park development is welcoming, green and feels/is very safe. We have been very impressed with the Croudace Homes experience and will be top of our list if ever we move house in the future!

Jo · 1 October 2024

★★★★★ 5/5

Trustpilot

I visited the new site in Oxford over…

I visited the new site in Oxford over the weekend for a 3rd time and I must say I am very very impressed with Nicki the sales lady. She was very warm and welcoming and very knowledgeable, she really knows all about Croudace and what they are building. You can see when she talks about the homes the pride she has. Oxford site looks really good, the show homes are build to a really good standard. It’s new with the air source heat pumps and Nicki has a good way of explaining it but as with all new things we will get use to it. After visiting for a third time I hate set my mind in wanting to move onto the site, still deciding which design I like most but still need to sell my home which I am hopeful it will be a quick sale before they get snapped up.Nicki is refreshing and very informative. She is also great with my kids, made them feel involved and important. It was a lovely feeling knowing they felt at ease because moving is very hard especially for little minds. I cannot wait to buy and move there.

Mel · 30 September 2024

★★★★★ 5/5

Trustpilot

Buying and After sales Experience

Two years ago, we bought our home in Willowbrook Park from Croudace, and now that we are at the end of our two‑year warranty period, we wanted to share our experience of both the sales and after‑sales teams.

Miss · 23 May 2026

★★★★★ 5/5

Trustpilot

Positive first time buyer experience Vyne park Croudace.

My partner and I have recently bought our first home with Croudace at the Vyne Park development, and we honestly couldn’t be happier with our experience.

Bethanie · 14 August 2026

★★★★★ 5/5

Trustpilot

A heartfelt thank you to the team at…

A heartfelt thank you to the team at Croudace Homes Limited Aylesford for the support thus far. Your professionalism, attention to detail and willingness to assist at every step have been genuinely appreciated. It’s been a pleasure working with you, and we’re grateful for everything you’ve done to help move things forward.

Shanz · 21 September 2026

★★★★★ 5/5

Trustpilot

New home - Willowbrook Park

We moved into our new home in Willowbrook Park a month ago and love it! The house is beautiful and Willowbrook Park is so pleasant to live in.Charlotte and Laurie have been amazing through the whole process. They have always been friendly and helpful guiding us through the process and answering questions promptly, they did a lot of chasing on their side to help get the legals completed and were kind and caring when the process got stressful. It's been a lovely experience buying at Willowbrook Park!

Jude · 12 September 2024

★★★★★ 5/5

Trustpilot

Cannot thank Gaye and Lyn and Croudace enough!

This review won’t even come close to express our thanks to Gaye and Lyn at Wisteria Gate and Croudace Homes. We first reserved our new home in April and despite selling our current home 4 times since January and the chain breaking down for 3 of them, Gaye and Lyn and Croudace have gone out of their way to try and ensure that we continue to succeed in buying our new Croudace home! We are very hopeful for it being this time lucky and we can be moved in soon! Thank you again for all that you have and are continuing to do to help us xx

Leanne · 10 September 2024

★★★★★ 5/5

Trustpilot

Positive experience

We recently moved into our new home at Hermitage Park in Maidstone and today we had a visit from Dave Morgan from Customer Care.

Hamide · 13 August 2026