5/5
GoogleExcellent agent very knowledgeable and very patient to ensuring I have all the correct information.
Trusted Agent profile · Herne Bay
Verified
Miles and Barr reviews in Herne Bay
★★★★★
1,076 reviews across 2 platforms
125 High Street, Herne Bay, CT6 5LA
Part of Miles, see every office.
Miles's office in Herne Bay, at 125 High Street, is rated 4.5 out of 5 across 1,076 reviews on two platforms, including 262 Google reviews rated 4.5.
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Reviews
Every review we hold for the Herne Bay office, from every platform, shown as written. First names only.
Google5/5
TrustpilotSophie Collins was very professional
Sophie Collins was very professional, and made my experience a very good one.
5/5
TrustpilotFantastic team, great service.
Fantastic team and great service from the team at Miles&Barr in Herne Bay. A very special mention for Louise Daly who helped keep my purchase on track. She was so helpful and always quick to provide answers or resolve issues. Couldn't have done it without her help. We are settling in to our forever home. Thank you so much. Would definitely recommend the team there.
1/5
GoogleI'm not one for complaints specifically or indeed reviews in general but felt in this situation I'd be remiss not to post this publicly. …
Agent replied · 11 June 2024
Dear Maureen, We are sorry to read your feedback. We pride ourselves on delivering a positive customer experience and we are saddened that for you this was not the case. We would love the opportunity to put this right, please feel free to … More
5/5
TrustpilotMiles and Barr were extremely…
Miles and Barr were extremely informative and kept a professional connection at all times. Always helpful.
5/5
TrustpilotSophie was super helpful
Sophie was super helpful, and the process has been very quick and well-informed. Thank you!
5/5
TrustpilotThankful
It was so quick and easy to find the perfect home for us we was told it would take up to 1 week to get accepted but it took 2 day me and my partner are over the moon with everything and we are so thankful to Shannon Faulkner for helping us she was so helpful.
5/5
TrustpilotThank you Shannon for your help
Thank you Shannon for your help. 5* service!
5/5
TrustpilotGreat communication from Miles & Barr
Great communication from Miles & Barr, especially Sophie who has been extremely communicative and helpful.
5/5
GoogleFriendly, very knowledgable and genuinely wanting the best for us. Many thanks!
5/5
TrustpilotExcellent Team
The team especially Bradley Welsh and Louise Daly were responsive, committed, professional and thorough.
4/5
TrustpilotShelley Webster
Thank you Shelley Webster for your reliable, professional and prompt support along our buying process.
5/5
GoogleMiles and Barr have been a wonderful Estate Agency to work with in these very difficult times of economic slowdowns, strikes, wars, and mortgage chaos. The whole team has been very attentive and very quick to update me on the results of …
1/5
TrustpilotPoor communication skills
Poor communication skills, assign you a person to correspond with, you here nothing. Normal reply on phone we will message them they will get back to you ! Guess what nobody gets back to you. If they recommend a solicitor to you ! You will find them more expensive and quite useless slow slow in every way
5/5
TrustpilotI am impressed by the way Milles and…
I am impressed by the way Milles and Barr attended quickly to me. After I decided that I wanted the house, Kerrie Bruner attended to me and helped make my contact with the Landlord quicker (met him within 2 days of showing my interest in the property) She also assisted with my application for referencing. She is nice and replies emails quickly.
5/5
TrustpilotFirst home... Great staff!
My partner and I purchased our first home from Miles & Barr in September and from start to finish they were brilliant, from the young guy who showed us around the property initially, and then Louise who we were in direct contact with from offer to collecting the keys (and even some questions after) was absolutely a star to deal with.
5/5
TrustpilotLouise Daly was very helpful and…
Louise Daly was very helpful and informative, more than my solicitor. Thank you.
5/5
GoogleWas interested in shared ownership properties, had a useful chat with Maddie who managed to set up a call in no time for me to find out more information. So helpful and efficient
1/5
TrustpilotBought a house and took their…
Bought a house and took their recommendations for both a solicitor and their mortgage team. An unbelievably bad and incompetence experience. Happy to share details if anyone wants more. They halfheartedly apologised at the end by which time I wished I'd never even raised it. If possible avoid this company.
5/5
GoogleCourtney was amazing, the help she gave me during a tricky purchase/sale was fantastic. Thanks Courtney 10/10
5/5
TrustpilotPeople were kind and friendly and made…
People were kind and friendly and made the experience much easier.
5/5
TrustpilotShannon gets a five star from us a…
Shannon gets a five star from us a family. We really wanted a small flat for our daughter who is going to be a student and Shannon could not have been more helpful. She was on time, gave us all the information we needed and then talked us through the whole process.
5/5
GoogleMiles & Barr brilliant estate agents, Maddie in particular was super helpful and knowledgeable on the current housing market, would highly recommend if you are looking in the Herne Bay area.
1/5
TrustpilotI have had the misfortune of dealing…
I have had the misfortune of dealing with these estate agents a few times. I have found them to be pushy, aggressive and lacking in ethics. Avoid!
Agent replied · 11 June 2024
Good Afternoon. Thank you for taking the time to leave some feedback. I'm sorry to hear that your experience has fallen short of your expectations. I would love to understand what has gone wrong and to discuss this with you further. Please feel free to contact me on 01304273324. Mark - Customer Experience Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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