Trusted Agent profile · Herne Bay
Verified
★★★★★
1,076 reviews across 2 platforms
125 High Street, Herne Bay, CT6 5LA
Part of Miles, see every office.
Miles's office in Herne Bay, at 125 High Street, is rated 4.5 out of 5 across 1,076 reviews on two platforms, including 262 Google reviews rated 4.5.
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Every review we hold for the Herne Bay office, from every platform, shown as written. First names only.
1/5
TrustpilotVery slow
Miles and Barr are extremely slow in putting forward offers., They use a different team for this and an offer can take anything up to a couple of days. I as a buyer haven’t got time to wait in a market like this as you risk loading other properties. I would not use them to buy, sell or rent as their tenants also aren’t vetted thourghly.
5/5
TrustpilotExcellent conversation and follow-up
Holly was excellent during conversations and follow-up. Prompt response to questions. Flexibility in handling our peculiar situation. Above all, very friendly and respectful.
5/5
GoogleRecently purchased first home. Samuel Fogarty’s communication throughout the sale was brilliant. Sam was always happy to answer any queries or concerns and got back to me with answers efficiently.
5/5
TrustpilotMiles and bar are the best letting…
Miles and bar are the best letting agent, Highly recommend. Please don't waist your time with non reliable agents, stick to Miles and bar and they will get you exactly what you desire.My search didn't take long after I registered with them.They kept to their words, and reach out to me immediately the property of my choice is in the market.I am grateful.
5/5
GoogleRecently purchased first home. Samuel Fogarty’s communication throughout the sale was brilliant. Sam was always happy to answer any queries or concerns and got back to me with answers efficiently.
4/5
GoogleLuke Jackson was very friendly and helpful, the team were all welcoming and approachable. Would highly recommend.
5/5
TrustpilotMax :)
Max was really helpful during the viewing and answered all of the question that I asked.
5/5
TrustpilotGreat customer service
Great customer service especially Natalie heard. Great local knowledge and went out of her way to help. Would highly recommend
5/5
TrustpilotKerrie was really helpful and very…
Kerrie was really helpful and very professional all through the time. Thanks to her, she made the process seamless and easy
5/5
TrustpilotSophie Collins was really helpful and…
Sophie Collins was really helpful and prompt during the rental of the property. Thank you
1/5
TrustpilotVery poor experience
Very poor experience. Difficulty for buyer of my property to get a second viewing booked in. Little involvement in sales process.Would not sell through this agent again. Made a formal complaint but they want their fees.
Thank you for taking the time to leave us a review. We take customer experience very seriously and I can see that after your formal complaint was submitted, we completed a full investigation on each point raised. Although you were disappointed with the outcome, we have factually indicated why your complaint has been closed. It's disappointing to hear that are not fully satisfied with our services, but if there is anything else I can help you with or you would like to discuss further, please feel free to contact me on e-mail: cx@milesandbarr.co.uk - Mark, Customer experience manager
5/5
TrustpilotVery happy with the team
Very happy with the team, in particularly Suzanne who did a great job keeping the chain moving
5/5
TrustpilotSophie was very helpful and worked…
Sophie was very helpful and worked quickly to find somewhere that suited our needs
5/5
TrustpilotHelpful so far
The estate agent Kerry Brunger has been very helpful and professional so far in helping me secure a let in Kent.
5/5
TrustpilotBest Ever
This is the most succint and efficient estate agents ive ever dealt with, they were kind and considerate and so quick. I would highly recommend. from the viewing was amazing and they gave me time to look around and were very caring to the admin and final documents and referencing was user friendly. The staff are really lovely. thank you so much Miles and Barr.
5/5
TrustpilotExcellent service from miles and barr
Excellent service from miles and barr. Kept up to date with progress from start to finish emily stickler was always keeping me informed with updates and advice never had any issues or problems it was so easy to sell with them. Well done.
5/5
TrustpilotJake was very friendly
Jake was very friendly, gave me all the information I needed and was overall stellar.
5/5
TrustpilotShelley webster is a star
I have been dealing with Shelley Webster who has supported both my sale and purchase. The service has been amazing and Shelley has made the process seamless. I can not thank her enough for her help and would strongly recommend Miles and Barr.
5/5
GoogleMaddie from the Herne Bay branch was so helpful regarding some information about a property I was interested in. Definitely ask for her if you want real customer service with professionalism, confidence, knowledge and a genuine interest in helping you.
5/5
TrustpilotMax was great
Max was great. Showed me around with no rush. Overall nice smooth viewing.
5/5
TrustpilotLouise kept us up to date with the…
Louise kept us up to date with the purchase of our house and was very professional.
5/5
GoogleI went into Miles and Barr Herne Bay enquiring about a property and spoke to a young lady called Maddie. She was very professional, knowledgeable and listened to our needs and tried hard to accommodate us. Top notch service!
1/5
GoogleMiles & Barr lettings has been the worst ever experience, they have been appalling. …
Dear Lez, We are saddened to read your comment and we have shared your feedback with our management team. We are sorry that your experience was not positive, and we welcome the opportunity to discuss this further with you if would like to … More
5/5
GoogleA first class service from the moment I decided to use Miles and Barr to the day of completion. It was tricky at times due to myself and my partner selling two houses and buying one especially as we were dead lined and had to exchange …
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