Every review we hold for the Herne Bay office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAwful agent
Awful agent, i will never be using them, they price properties way to high and nowhere near where what they are worth, when you submit offer they laugh at. All properties are 1st listed at 300k weather its worth that or not. Customer service is disgusting, they dont send you houses which are suitable like they say they will. They do not like working with you and when they acually send you houses that say will accept your offers all of a sudden when u offer it isnt accepted. They also ignore emails when you send them. They also do not ask you for your finances when you submit an offer. This has been on going since 1st of july 2023I contacted the manager as requested by phone and email and never heard back, so clearly didnt want to resolve my issues
Emma · 13 August 2023
Agent replied · 11 June 2024
Dear Emma,Thank you so much for your feedback. We are sorry to hear that your experience with ourselves when offering on a property didn't meet your expectations. Bradley Wright, the manager, would like to look into your feedback in more depth to gain a better understanding in what you felt went wrong. You may contact him on bradleywright@milesandbarr.co.uk or 07860 689496.Once again, thank you for your initial feedback, we look forward to speaking with you
★★★★★ 5/5
TrustpilotSophie Collins has been absolutely…
Sophie Collins has been absolutely amazing. My situation is not one that I wanted but sometimes life takes an unexpected turn. My partner and I had decided to go our separate ways and we have a young son. She has been respectful to me, very understanding and also extremely helpful. I have been kept in the loop at all times and updated on everything as it happened. I couldn't be happier with her service and helpful nature. Thank you so much Sophie. You have made this very difficult time that little bit easier. Thank you very much. Robert Godden.
Robert · 23 November 2021
★★★★★ 1/5
TrustpilotDeliberately overpriced, appalling customer service
Deliberately overpriced the property to get the business. Then spend their time trying to get us to reduce it. Promised to update us every two weeks, only received one update in the whole 22 weeks I wasted being with the. No feedback whatsoever on viewings. Do not respond to emails, customer service is appalling. Then when you finally manage to get out of their contract they have the gaul to send an email reminding you of your contractual obligations completely ignoring the fact that they had failed on every front to meet theirs.
Kathryn · 7 August 2023
Agent replied · 11 June 2024
Dear Kathryn, Thank you for your review. We are sorry to hear that on this occasion your experience with us didn't meet your expectations. We understand that the branch manager has been in touch with you, apologised personally and undertaken a review of the internal procedures and implemented changes as a result of to ensure this doesn't happen again. So we would really like to thank you for your honest feedback. We are sorry that your experience with us was not what we or you would expect but we would like to reassure you that we have acted on this feedback with good intention. Once again, thank you for your time and we wish you all the very best.
★★★★★ 1/5
TrustpilotMiles & Barr - Herne Bay
Appreciate it’s not a sellers market at the moment. My initial impression was great, however since signing contract with M&B, paying out for marketing/photos, energy certificate, ID check and instructing solicitors (all approx £500 up-front) to sell my property - I’ve heard absolutely nothing from them in 3 months. No idea if they are proactively engaged in selling my property or just expecting Rightmove marketing to move this forward. Disappointed no-one has contacted to advise or give any updates - communication is non existent. I had such high hopes … I’ve now given them notice so I can engage with a smaller estate agent with great reviews, who I believe will work with me and move my property forward
Briony · 29 July 2023
Agent replied · 11 June 2024
Dear BrionyThank you for leaving us a review, we are sorry to hear that your experience with us isn't what you hoped for. We understand that members of the branch have tried to contact you with no success so far. The branch manager is also going to call you so he can listen to your feedback and get a better understanding of the situation so that this doesn't happen again and we can learn from any wrong doings. We hope this will be agreeable to you? Thanks once again for your time in giving us your valuable feedback, we do appreciate it.
★★★★★ 5/5
TrustpilotExcellent Service Highly Recommend
When choosing an agent for our sale we spoke to a few local agents. We decided to go with Miles & Barr as they seemed to be more professional and understanding to our needs. Sam was thorough with his explanation of how the company would market our property and the valuation was spot on.Zoe who did the viewings took the time to walk around the house with me prior to viewings to ensure she was aware of the many good points of our home, as well as what was being left and taken.Like many I wasn't happy with the fees that estate agents in general charge, but i have to admit they were worth every penny.Katie who was the sales progressor for our sale had many issues from the whole chain to deal with, she went above and beyond calling back after office hours to ensure she kept in contact and didn't keep us waiting for answers to enquiries. She is a real asset to the company and her working hours spent on our sale must come close to the fee we paid.After viewing many properties with other local agents and seeing how they dealt with communication and follow ups from viewings we had made, I AM SO PLEASED I CHOSE MILES & BARR as the other companies did not pay as much attention to detail and were very slow in dealing with enquiries and offers we made.Thank you Miles & Barr - Highly Recommend
The · 15 September 2021
★★★★★ 5/5
Trustpilotbought through miles and Barr
we started our long journey to buy our property in February. our Sales Coordinator Louise was Ace. She kept us informed of all developments along the way .Louise liaised between all parties involved Louise was professional, polite, and always there on the end of the phone or by email reassuring me along the way that we would get there in the end.We haveand move into our new property very soon . we could not be happier thank you so much
Rosemary · 8 September 2021
★★★★★ 5/5
TrustpilotFrom the first day we viewed our to be…
From the first day we viewed our to be home, we felt welcomed, supported and advised by the estate agents showing us around the property, to the sales agent managing us and our offer of the property. We were kept up to date with all information we needed to provide and the service was smooth and efficient. No query or question was too difficult and Miles and Barr were professional and sympathetic throughout. During the waiting process between our offer being accepted and the exchange we were kept up to date with the stage of the chain every fortnight before we had to ramp things up as we neared completion. Thank you Miles and Barr. A truly swift and easy service. Emily Stickler was absolutely fantastic. She kept us updated throughout the entire process, and as first time buyers she was clear and explained every step along the way and what to expect and when. She communicated efficiently with our solicitor and the ongoing chain and kept us all up to date with regard to the various hoops we, or the vendors had to jump through to move things along. Emily made the house purchase as stress free as possible and we really are thankful for her.
Carrie · 8 September 2021
★★★★★ 4/5
TrustpilotGreat communication with all parties
Although the sale took a very long time to complete, the support from Louise Daly and the Miles & Barr team meant we always felt looked after.Louise was our main contact during the sale and was incredibly helpful throughout. She worked hard to maintain the momentum of the sale, particularly as it continuously seemed to be stalling due to slow solicitors. She was always fast to respond, even out of hours. She was polite, friendly and knowledgeable. Without her support, I'm sure the sale would have taken a lot longer to complete.
Emma · 22 August 2021
★★★★★ 5/5
TrustpilotAbsolutely outstanding estate agents
We’ve had fantastic service from Miles and Barr from start to finish. We initially were going to sell with a smaller firm but the valuer Jack really impressed us with what Miles and Barr had to offer. His excellent communication skills and consistent (but not pushy) approach sealed the deal and we are so grateful to him and the rest of the Miles and a Barr team as they sold our house very fast which put us in a great position when finding our dream home. Everyone we interacted with was professional, friendly and helpful (Rebecca, Harry, Hannah, Chelsea, James to name a few). They promised they’d help us find a property we loved within our budget and they certainly did! James the Ramsgate branch manager is brilliant at what he does and he was instrumental in our move to our dream home, thank you James! I’d 100% recommend using the solicitors and mortgage advisor they recommend too as everything was so smooth. Aggi the mortgage advisor worked so hard to secure us a good deal and when there were delays with the mortgage company Sam kept me sane with his reassurance and updates and Gary sorted out new home insurance on the day of his own house move! Nothing was too much trouble for any person we spoke to, even on the day of completion we had issues with our removal company and Miles and Barr stepped in with reassurance and offers of solutions! Absolutely outstanding estate agents whom we feel are game changers in the field. They’re efficient, reliable and their customer service is fantastic. We are so grateful to Miles and Barr for going the extra mile and helping us take the leap into our wonderful forever home, thank you Ramsgate branch and team, you’re all brilliant 🤩
Lisa · 17 August 2021
★★★★★ 5/5
TrustpilotProfessional Service
Blake arrived prepared for the initial visit, and took measurements throughout the house. We explained we had other appointments but as his agency had come recommended we would probably list with Miles & Barr. He accepted this with good grace, and returned to complete the contract once the other agents had visited. There was a better percentage fee offered by one of the others and our fees were adjusted to come into line with that more favourable rate. The house sold on the first day it was marketed.
Lyn · 10 August 2021
★★★★★ 5/5
TrustpilotA genuine Estate Agent who cares about their customers
I had been searching for a new home for a good few months, approached every estate agent possible & wasn't having any luck. Was beginning to give up hope when I literally struck gold at Miles & Barr when I received an email back from the lovely Holly Hill. I explained my situation and my search criteria and she took it upon herself to go over and beyond to help me find what I was looking for, providing me with options and really listening to my needs. She had the patience of a saint answering all my questions and explaining the process. I really felt like she cared about myself & the landlady and ensured we were the right mix. Totally recommend Miles & Barr especially Holly. Thank you so much. You really did restore my faith in the rental market at a really tricky time.
Anita · 9 August 2021
★★★★★ 5/5
TrustpilotCan't give anything but10 out of 5!
Can't give anything but10 out of 5!! Anna is a credit to M&B!! The process has been made so much easier with her help! The process has been speedy and most of that is down to Anna's protection approach to what is quite a stressful time! We, recently have had a very poor experience with one of your competitors and so was refreshing to find that letting agencies are NOT all the same! Thank you. Kevan powell
Kevan · 28 January 2022
★★★★★ 3/5
TrustpilotI purchased through Miles & Barr
I purchased through Miles & Barr, no problem through the purchase process, it was a relatively straight forward purchase, I looked at a couple of properties with them and one young man from the Ramsgate Branch was particularly pushy about getting a mortgage with their own mortgage advisor when I already had one in place, when I spoke to their advisor he said nothing I can do, you are sorted out. Apart from that, people working there was all approachable and fine. Trying to get them to take the "For Sale" sign down after purchase was painful, they use a 3rd party! I don't care who you use, get it down!
Jason · 12 July 2021
★★★★★ 5/5
TrustpilotWould highly recommend.
DezUrwin · 6 May 2026
Agent replied · 12 May 2026
We appreciate your recommendation and are so glad you had a positive experience selling your flat. It's great to hear that the team's feedback and support, especially from Louise, were so helpful in navigating the process.
★★★★★ 5/5
TrustpilotThank you Miles and Barr, Folkestone
I am very happy with the service that Miles and Barr provided. The whole process of selling the property went very smoothly. The staff dealing with the sale were professional, approachable and efficient, keeping me updated on developments in the process.My initial contact was Sam Fogarty who impressed me with his knowledge and enthusiasm and whose advice I welcomed. My subsequent contacts with Katie Powell and Abygail Kidd-Scott were also very positive. I hope I haven't missed anyone, but if I have, I can only reiterate that I have been most impressed by the team and am grateful to them for bringing the house sale to a successful conclusion.
David · 4 July 2021
★★★★★ 5/5
TrustpilotProperty sale
As his executor, I sold my late father's house through Mile & Barr. The sales team were 'on it' right from the start resulting in a buyer being found within days of the property going on the market. So, well done to Matt Brisley and all involved. Debbie Mead was then responsible for progressing the sale which she did admirably - on the case of those dragging their heels when necessary and keeping me up to date throughout. Thank you.
Nicholas · 25 June 2021
★★★★★ 5/5
TrustpilotCouldn't have asked for more...
Couldn't have asked for more from Miles and Barr with our house move. Tom Philbrick and Debbie Mead looked after us so well despite hiccups and delays along the way. Debbie was brilliant, she brokered some difficult conversations, kept us updated at all times and it was clear that she had our interests at heart. I really felt that I could talk to Debbie, she was always available and very receptive to our needs. In addition, throughout the house searching process and subsequent negotiations when we had found a house, Tom was also really helpful; he explained all the transactional small print clearly, was very respectful when he came in to our home and managed to get the property we wanted at the right price for us. All in all the whole team were superb, thank you :)
Dan · 25 June 2021
★★★★★ 5/5
TrustpilotFantastic Broadstairs Branch
We have just literally exchanged and complete on our bungalow next week through Miles & Barr, Broadstairs. Donna Bogard and Charlotte Silk were just amazing. They looked after us through the whole transaction. They were friendly, professional and so helpful if I had any queries. They were so supportive all the way through, I can't thank them enough for making this a smooth purchase. I would highly recommend buying your property through the Broadstairs branch and definitely talk to Donna and Charlotte as they will look after you.
Yvonne · 25 June 2021
★★★★★ 5/5
TrustpilotGreat service from Miles & Barr Ramsgate
We used Miles & Barr Ramsgate for the selling of our old house and the buying of the new one. Our Sales Progressor Becky White was fantastic. She always kept us updated, was assisting us when we wasn't sure of the next steps and even checked her emails for us on her day off because she knew it was our exchange date and she wanted to ensure it went through Ok! she always called us or emailed us back and was really caring about the progression of our chain. The mortgage advisor Aggi from the Ramsgate branch was also really helpful, knowledgeable and great to get along with!Charisma & Simon
ICA · 18 June 2021
★★★★★ 1/5
TrustpilotShocking complacency and incompetence
Goes back to November when I accepted an offer for my house from a company that it turns out wasn't even formed yet.Progression 'team' did nothing until mid January. Jodie Winch seems to be the entirety of the 'progression' team. Utterly unfit for purpose. Acknowledged communication failures..... nothing heard for another month. Nothing changed. All the chain worked towards (and were ready as agreed) the end of March..... not Miles and Barr. No communication, no checks that this was a viable buyer, no due diligence. It appears that their mortgage wasn't applied for until mid Feb !!!Drifted to end of first stamp duty holiday. Nothing happened. Buyer is now clearly totally unwilling to complete the sale. Drifted towards second stamp duty holiday. Nothing happened. Whole chain eventually collapsed. Incompetence, lack of communication, apathy, no due diligence, acknowledged failures not corrected, un-interested management.Shocking, upsetting experience and the end of my mums' dream move. Avoid, avoid, avoid.
Tim · 17 June 2021
★★★★★ 5/5
TrustpilotGolden Team
From start to finish on purchasingbour Bungalow Miles & Barr were exceptional, we had the added problem of purchasing as the pandemic started, then going into full lock down, we was assigned Lisa Rice at M&B and she was amazing, she kept us well informed answered any emails promptly and even when we lost our buyers at the last hurdle she was calm and patient, thankfully new buyers were going quickly and sale and purchase all done very quickly. I would highly recommend M&B Herne Bay to anyone. All I can say is Thank you M&B and especially Lisa you have helped complete our dream home.
Tanya · 16 June 2021
★★★★★ 5/5
TrustpilotProfessional service , diligently executed.
Emily has been my contact at Miles and Barr. I was buying my next property through them. I have received excellent professional service with good communication and support when it was needed. My sale was in a long chain and Emily chased right back to the beginning and kept me up to date with progress. She was honest about progress unlike some others I was dealing with. She checked in with me regularly and responded quickly when I contacted her. I would use Miles and Barr again.
Valerie · 16 June 2021
★★★★★ 5/5
GoogleThe purchase of our beautiful flat was eased through with the help of estate agents Miles and Barr. The staff in the Folkestone office were on hand to answer queries and gave regular updates throughout the 11 week process. We are grateful to them for making what can be a stressful time so much easier.
Maggie · 16 November 2025
★★★★★ 1/5
TrustpilotDishonest Estate Agent
Our daughter recently purchased a property in Broadstairs having been told by Lisa the faulty boiler had been fixed. When our daughter entered the property the boiler was still faulty. Now M & B deny any responsibility. We are still to receive a response in writing to our complaint and they never return phone calls. Very unprofessional and dishonest estate agent
Paul · 25 July 2024
Agent replied · 26 July 2024
Dear Paul,Thank you for your time in writing a review. I am sorry to hear that your daughter is still unhappy with the situation. Your daughter emailed me last night acknowledging she has received my calls and voicemails where I have been trying to help and support her with the boiler showing a fault code. Unfortunately I never received any calls back from her and her email last night was the only written form of communication we have had from her expressing she received my attempts to make contact with her but still had her concerns over the boiler. I responded to her email outside of my working hours a few hours later as I want to help her as best I can. After researching what the fault was and the likely reasons for this fault, I wanted to ensure that the gas had been turned back on and the boiler re ignited or re set as a first port of call before advising to call a gas engineer, purely as the fault was most common when gas and electricity has been turned off, as it had been in this property which was unoccupied.I pride myself on being honest and transparent. I always maintain that neither I nor any estate agent can give assurances that appliances or services in a property are safe or in working order as estate agents do not test these. This has to be left to those who are qualified and a relevant certificate produced to evidence this. I am saddened that your daughter felt I assured her the boiler was fine or fixed. My actions show otherwise as when the survey suggested the boiler didn’t work (the gas and electric was turned off at the time) and that the electrics didn’t meet the latest regulations, I advised your daughter to get gas safe engineers and electricians round to inspect them on her behalf. I supplied several phone numbers and contacts and advised her to source her own contractors as well so she had people that were impartial. As an office, the Broadstairs team facilitated many accompanied visits to the house for her to allow numerous electricians and gas engineers inspect the services on her behalf for her own peace of mind. The owner also took the liberty of instructing a gas engineer to inspect and service the boiler in May. A gas safety certificate was subsequently produced by a qualified gas engineer as a result of the inspection that showed no faults , no advisories and a passed gas safety. A copy of this certificate was sent to your daughter by myself and I advised her to also get copies of all the previous gas safety certificates and service records that were held with her solicitor having been passed to them by the owners solicitor so she could see these for herself. Following this gas safety certificate being produced your daughter still took further contractors round to inspect the services. I am disappointed for your daughter that there is a fault showing on the boiler and I have genuinely wanted to speak to her to help her by sharing what I have ascertained by researching the fault code but as I have not had my calls returned there is only so much I can do other than to signpost her to instruct a gas engineer to diagnose the fault if she has tried my suggestions and then to speak to her solicitor who can advise her from a legal point of view whether this would be a matter under contract law.Wishing you and your daughter all the bestLisa, Miles and Barr
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