Every review we hold for the Herne Bay office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThe worst estate agents I have ever…
The worst estate agents I have ever come across. Be VERY careful if you intend to use a member of their solicitors panel they will charge you £150 to simply instruct a solicitor of their choice, the solicitors' charges will in no way be competitive and they will charge you and additional £60 to complete a money laundering ID check which will then not be recognised by their solicitors and therefore will be required to be carried out a second time...... BEWARE!!
Jean-Francois · 27 June 2024
Agent replied · 23 August 2024
Dear Mr Chodecki ,We are very disappointed that you have decided to leave this review of the Birchington office as we know we have acted diligently and professionally with you since our first interaction.We take all feedback seriously and strive to provide an excellent service to all our clients.Regarding your concerns about our solicitors panel, we would like to clarify that our processes are in place to ensure a smooth and legally compliant transaction for all parties involved. While we understand there may have been some confusion regarding the charges and ID checks, we can assure you that our procedures are designed to meet industry standards and legal requirements.We cannot be held responsible for any additional checks that may be required by legal representatives, which occasionally may occur depending on individual circumstances.Despite our best efforts, we have been unable to work towards a resolution with you, and we are saddened at this outcome.
★★★★★ 5/5
TrustpilotGreat job
Becky provided a great service and was easy to communicate with 😁
A · 1 July 2026
Agent replied · 10 July 2026
Thank you for your kind words. We’re thrilled to hear that Becky provided excellent service and was easy to communicate with. We always strive to deliver professional support and clear communication. We appreciate your feedback.
★★★★★ 5/5
TrustpilotMiles & Barr excellent service
Miles & Barr is an impressive estate agent operated by a fantastic, efficient and friendly team. Everyone involved in our sale had excellent customer service and nothing was too much trouble. This was especially important for me as I was selling my elderly mother’s home from 300 miles away. I could not have managed this without the assistance from the sales coordinator from the Cliftonville office. She did a superb job of chasing all involved from post offer to the day of completion.
Rose · 26 August 2025
★★★★★ 5/5
TrustpilotExcellent customer service and always…
Excellent customer service and always there to answer any queries.
Ms · 10 July 2026
Agent replied · 20 July 2026
Thank you for your kind words, Ms Walker. We are delighted to hear that our customer support has been helpful and responsive. Please reach out if you have any further queries or need assistance.
★★★★★ 5/5
TrustpilotVery helpful and knowledgeable
Daniel · 20 August 2026
Agent replied · 2 September 2026
Thank you for your kind words, Daniel. We are thrilled to hear that you found our support helpful and professional. We strive to deliver a seamless experience with local expertise and integrity. If you have any further feedback, please feel free to reach out to us
★★★★★ 5/5
TrustpilotWe bought our property through Miles &…
We bought our property through Miles & Barr and they kept us well informed throughout the process. I had fortnightly updates on the entire chain and weekly updates as we headed towards completion. The calls and emails were both informative and reassuring. They made a stressful process much smoother. Suzanne Bearden was our contact and she was great, cheerful and up to date with all the information she provided. Thank you.
Louise · 4 January 2024
★★★★★ 5/5
TrustpilotAbigail
Abigail, is exceptional! I am not local to Whitstable and she manages our block of 66 apartments with ease, nothing is a problem for her and she always has the solution. Super knowledgeable and professional and our tenants are so happy with her service which reflects on us! Couldn't recommend her enough!
Sidonie · 22 April 2026
★★★★★ 5/5
TrustpilotGreat Team
We were very happy with the whole team at the Miles & Barr branch in Herne Bay.
Colin · 13 May 2026
Agent replied · 15 May 2026
Thank you for sharing your wonderful experience. We are so pleased to hear that our team provided excellent service from valuation to sales progression. We appreciate your kind words about everyone involved.
★★★★★ 5/5
TrustpilotGiving informed and prompt advice plus…
Giving informed and prompt advice plus acting efficiently.
Geoffrey · 15 July 2026
Agent replied · 4 October 2026
Thank you for your kind words, Geoffrey. We are delighted to hear that you found our advice informed and our support efficient. We strive to deliver professional service with integrity and local expertise. If you need anything further, please feel free to reach out to us
★★★★★ 5/5
TrustpilotBuying through Miles & Barr
Buying through Miles & Barr has been great. Sophie was so well-informed and clear. She didn't just know the properties she was selling, but knew about all of the similar ones from other estate agents. She confirmed all the pros and cons of the properties we had already seen. Very impressed!
Mike · 8 December 2024
★★★★★ 5/5
TrustpilotI am delighted with the brilliant…
I am delighted with the brilliant service we have received from Miles and Barr. Special mentions to Louise & Brad in the Margate branch and James, Josh, Harry, Alice & Chloe in Ramsgate. Thanks for making the experience as stress free as possible… Really grateful. All the best, Olly Holmes
Oliver · 27 April 2026
★★★★★ 5/5
TrustpilotThank you for your helpful assistance…
Thank you for your helpful assistance in the successful purchase of our property.
G · 26 May 2026
Agent replied · 29 May 2026
Thank you for your kind words. We are thrilled to hear that our professional support made your property purchase smooth and efficient and we appreciate your trust in us. We look forward to assisting you again in the future
★★★★★ 5/5
TrustpilotExcellent service from Folkestone
The service received from the staff at Miles & Barr in Folkestone has been exemplary. They are polite and easy to deal with, answering any queries in a professional manner.In her role as Sales Progressor, Emily Stickler has worked with us to achieve exchange of contracts on our sale. She has remained in regular contact throughout the process, providing timely updates each week.Thank you Emily for your help.
Maria · 5 January 2024
★★★★★ 5/5
TrustpilotDebbie at Miles & Barr was very helpful…
Debbie at Miles & Barr was very helpful when purchasing our first home. Her communication was excellent when we had any questions or queries.
Alice · 9 October 2026
★★★★★ 5/5
TrustpilotLisa Cook went above and beyond
Lisa Cook went above and beyond her role and really was fully responsible for helping us move despite multiple hurdles faced with our mortgage application etc. It was not a straight forward chain or journey but her guidance, advice and patience was incredible and she even ended up supporting the whole chain eventually as other sales progressors were hard to contact. Thank you Sarah, Lisa and Team!
Nadine · 10 January 2024
★★★★★ 5/5
TrustpilotWe met with Jake |Chamberlain of Miles…
We met with Jake |Chamberlain of Miles & Barr at a property to let. He was professional with a good degree of amiability throughout our meeting. In addition he appeared at all times to give a believable air of honesty which was refreshing in the present situation. We took up an inordinate amount of his time with questions and hypothetical scenarios and at no time did we feel that he had anything else to do except concentrate on us, the customer. Our appointment with Jake was very good as we had an unusual situation which he assured us would not be a problem an he gave us advice which we valued. It is a shame that we did not apply for the rental as Jake was such a likeable face to Miles & Barr. Due to our experience with Jake we would readily recommend the company
Peter · 15 January 2023
★★★★★ 5/5
TrustpilotAmazing, owe Adam and the team at Herne Bay my life!
Adam and the staff at Herne Bay were so helpful and kind to both me and Mark even though we were having a rough time, and they helped us find our dream home! The kids love the big garden space and place to play football, and Mark can finally build his workshop! Thankyou all so much, we are so greatful for your help🫶🏽 Such a great and pleasant experience for the whole family.
Gabriela · 15 August 2023
★★★★★ 5/5
TrustpilotGood viewing today by Jed from…
Good viewing today by Jed from Canterbury office. Informative and in time. Thank you
Ian · 25 April 2026
Agent replied · 11 May 2026
We're happy to hear that the viewing was informative and punctual. Thank you for sharing your positive experience with us.
★★★★★ 5/5
TrustpilotFirst class and professional.
Great communication and support from Louise Daly. It’s always stressful selling a property, particularly when solicitors can be so unresponsive, however Louise was very professional and kept us in the loop all the way. She even took calls / e mails when on holiday to try and get the sale over the line. First class from Louise and the Miles and Barr team in Margate.
Nicholas · 10 January 2024
★★★★★ 5/5
TrustpilotAmazing service, highly recommend
Me and my expecting partner were look to move back to the Thanet area, and I can’t be more pleased with the service, work rate and general help that I have received for Miles and Barr. We was in a time limit situation which added pressure to the whole ordeal but all the staff were so great in assisting with bookings, viewings and communication. Anna who handled our application once we had found a suitable place went above and beyond with her personal service and work rate and without her hard work we would still be looking. A big thank you Anna and all at miles and Barr who have made this move possible. We have a dream place found within our limited time fame and budget.Thank you all once again for your impeccable service and professionalism and all who went the extra mile
Craig · 26 August 2022
★★★★★ 5/5
TrustpilotMiles & Barr - Ashford
We are currently at the beginning of our property purchase with Miles & Barr - Ashford, and so far we've been blown away...The whole team (James, Joe, Luke and Thomas) have been nothing but friendly, efficient and super supportive. We are first time buyers and our original purchase fell through with Wards (what a horrible experience that was!!!), they have made the transition so smooth. Our faith has been restored in finding our dream first home, and we're reassured that we've found an honest and transparent estate agent.Special thanks to Joe for consistently setting our expectations and providing a great level of communication.
Sophie · 8 August 2022
★★★★★ 5/5
TrustpilotExcellent Estate Agents
Miles and Barr are very proactive and honest. They are confident with their selling strategies and know how to implement them for eveyone's benefit. The staff in the Cliftonville Office are exceptionally helpful and are happy to talk anything through with you at any point. I have been through a house selling and buying process with them recently, and in particular the progression officer Louise Daly was a great support and extremely professional. I would recommend you use this estate agency.
Dosh · 1 August 2022
★★★★★ 5/5
TrustpilotHerne Bay efficiency
Miles and Barr have been looking after my flat for more years than I can remember and they have always been thorough and very helpful. Latterly, Abigail Burch has managed an unusual situation with great efficiency. I am very grateful for that.
Alison · 7 May 2026
★★★★★ 4/5
TrustpilotOverall very satisfied
Unfortunately, we had a poor experience with the Canterbury sales team for our first attempted purchase - we were not told the property was going through probate until after we had spent circa £1500 on surveys and legal fees. £1500 and approximately 2 months of wasted time.Once we moved from the sales team to sales progression for the second property we were very well looked after and Rebecca was superb - see below.Rebecca in sales progression was excellent. Communication is so important and she was accessible and kept us right up to date. I really felt she wanted to get things moving as much as we did. I was confident she was working hard behind the scenes liaising with the legal teams and the vendor.
Richard · 29 June 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
