Trusted Agent profile · Herne Bay
Verified
★★★★★
832 reviews across 2 platforms
1 The Links, Broomfield, Herne Bay, CT6 7GQ
Miles and Barr Land and New Homes's office in Herne Bay, at 1 The Links, is rated 4.4 out of 5 across 832 reviews on two platforms, including 21 Google reviews rated 3.7.
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Every review we hold for the Herne Bay office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing, owe Adam and the team at Herne Bay my life!
Adam and the staff at Herne Bay were so helpful and kind to both me and Mark even though we were having a rough time, and they helped us find our dream home! The kids love the big garden space and place to play football, and Mark can finally build his workshop! Thankyou all so much, we are so greatful for your help🫶🏽 Such a great and pleasant experience for the whole family.
5/5
TrustpilotFirst class and professional.
Great communication and support from Louise Daly. It’s always stressful selling a property, particularly when solicitors can be so unresponsive, however Louise was very professional and kept us in the loop all the way. She even took calls / e mails when on holiday to try and get the sale over the line. First class from Louise and the Miles and Barr team in Margate.
5/5
TrustpilotGood viewing today by Jed from…
Good viewing today by Jed from Canterbury office. Informative and in time. Thank you
We're happy to hear that the viewing was informative and punctual. Thank you for sharing your positive experience with us.
5/5
TrustpilotAmazing service, highly recommend
Me and my expecting partner were look to move back to the Thanet area, and I can’t be more pleased with the service, work rate and general help that I have received for Miles and Barr. We was in a time limit situation which added pressure to the whole ordeal but all the staff were so great in assisting with bookings, viewings and communication. Anna who handled our application once we had found a suitable place went above and beyond with her personal service and work rate and without her hard work we would still be looking. A big thank you Anna and all at miles and Barr who have made this move possible. We have a dream place found within our limited time fame and budget.Thank you all once again for your impeccable service and professionalism and all who went the extra mile
5/5
TrustpilotMiles & Barr - Ashford
We are currently at the beginning of our property purchase with Miles & Barr - Ashford, and so far we've been blown away...The whole team (James, Joe, Luke and Thomas) have been nothing but friendly, efficient and super supportive. We are first time buyers and our original purchase fell through with Wards (what a horrible experience that was!!!), they have made the transition so smooth. Our faith has been restored in finding our dream first home, and we're reassured that we've found an honest and transparent estate agent.Special thanks to Joe for consistently setting our expectations and providing a great level of communication.
5/5
TrustpilotExcellent Estate Agents
Miles and Barr are very proactive and honest. They are confident with their selling strategies and know how to implement them for eveyone's benefit. The staff in the Cliftonville Office are exceptionally helpful and are happy to talk anything through with you at any point. I have been through a house selling and buying process with them recently, and in particular the progression officer Louise Daly was a great support and extremely professional. I would recommend you use this estate agency.
5/5
TrustpilotHerne Bay efficiency
Miles and Barr have been looking after my flat for more years than I can remember and they have always been thorough and very helpful. Latterly, Abigail Burch has managed an unusual situation with great efficiency. I am very grateful for that.
4/5
TrustpilotOverall very satisfied
Unfortunately, we had a poor experience with the Canterbury sales team for our first attempted purchase - we were not told the property was going through probate until after we had spent circa £1500 on surveys and legal fees. £1500 and approximately 2 months of wasted time.Once we moved from the sales team to sales progression for the second property we were very well looked after and Rebecca was superb - see below.Rebecca in sales progression was excellent. Communication is so important and she was accessible and kept us right up to date. I really felt she wanted to get things moving as much as we did. I was confident she was working hard behind the scenes liaising with the legal teams and the vendor.
5/5
TrustpilotThe staff at Miles & Barr were truely professional
The staff at Miles & Barr were excellent. Max who facilitated the viewing was very punctual and knowledgeable, and no question was too much trouble. Sian in the Lettings Department was a real professional, very courteous and again was always willing to answer questions. Her speed of response within the whole process, from application to confirming the letting, was exemplary, and her level of communication was superb. All I can say is that the service overall was outstanding and that I would highly recommend Miles and Barr.
5/5
TrustpilotSuzanne Beard
All the staff I had contact with were very polite & courteous, dealt effectively & efficiently with any concerns I raised, made the whole process as strew free as it possibly could be. Wouldn’t hesitate to use your services again.For me it was a complete blessing to have Suzanne Beard in my corner. Her understanding and approach under difficult personal circumstances were exemplary. I so appreciate the care and efficient way she guided me through the process. Big thank you Suzanne.
5/5
TrustpilotAmy Whiffin - Folkestone Branch
My wife and I would like to thank Amy Whiffin of the Folkestone branch of Miles and Barr for an extremely pleasant and professional 3 years in charge of our rental property. Throughout our time, Amy listened and dealt with any issues we had promptly and professionally. Any time we spoke or met, she was a pleasure to meet and converse with. If you are looking to rent property in the Folkestone area, we would highly recommend Amy as an agent. Thank you
1/5
TrustpilotI contacted Miles n Barr for a valuation…
I contacted Miles n Barr Tenterden Kent for a valuation on my house by email a male agent phoned me and made me feel very uncomfortable he was extremely condescending to the point where I was feeling very hurt he made me feel like I wasn't good enough for their services I have a beautiful 4 bed semi in an equally beautiful part of Kent now were talking about October 2023 where most people are reluctant to put their house up for sale and the economy is at its worst so you would think that estate agents would be working harder to get some properties on their books but this man had such an awful attitude I'm a very friendly lady always helping others the best I can always polite but this male agent really pushed me to the limits he would not stop he had aggressive attitude, has no people skills and absolutely no empathy for people I had the phone on loud speaker and my husband was listening who was appalled by the agents attitude, I said to the agent if you don't want our business it's fine I can always go somewhere else he said ok and I was about to reply and he put the phone down on me !!I left a message on their website asking for the manager to please call me but I've had no response hence this review.Thank you for your reply Miles n Barr. Had a message been left to call your branch I would of called you back by return however as no message was left (on either landline or mobile) that would have been impossible ! Other local agents must be benefiting from your unprofessional behaviour, a message to prospective vendors please don't let my experience with Miles & Barr put you off instructing alternate agents.
I’m sorry to hear you feel you haven’t had a good experience in your communications with us. I understand your property has been on the market with several estate agents over the last couple of years and disappointingly remains unsold, so you are looking to change estate agents and contacted us. We pride ourselves in giving honest advice on price and marketing and have a duty of care to do so. Agreeing to market a property at a price that the market dictates is not accurate or is too optimistic will only further delay finding a buyer for you. Having spoken to the branch manager, Joe, he advises he has called you on various occasions but hasn’t yet received a returned phone call from you. If you would prefer to communicate with Joe over email, please contact him at Joebull@milesandbarr.co.ukThank you for your review, we hope to hear back from you soon.
1/5
TrustpilotDo Not Use Them
I completely agree with a previous comment citing 'Misleading practices and lack of accountability'I strongly advise anyone not to use them or to move to another agent after my stressful and upsetting experience.If you are tied in, do not believe anything they tell you and insist on receiving all communication and confirmation of conversations from them in writing so that you have a paper trail of everything you are told. Make sure you attend all viewings with them if possible. Speak to any proposed buyers yourself and double check everything . If your property is empty then do not allow them to access without you attending. Regularly check on your property. I wanted an apology for their underhand practices, which potentially cost me thousands, but all I got was more lies and denials. No apology, no accountability.
Dear Mrs Jenkins, we are saddened to read your review as we take the subjects raised in your comment seriously. We understand that our colleagues have been liaising with you and have addressed all concerns raised.
5/5
TrustpilotThanks M&B Westgate
As Executor of her Will I have just completed the sale of my mother-in-law's flat using M&B's Westgate Branch. Throughout the team were excellent. There were some frustrating delays as always seems to the case but I was proactively updated on all developments by the whole team. Special mention goes to our Progressor, Debbie Mead who was excellent. She really seemed to "own" the result for the family given that the Estate proceeds could not be distributed until the sale was closed. The level of focus was much appreciated given that she must have had other transactions to manage. I would thoroughly recommend the whole team.
5/5
TrustpilotAmy Whiffin - Amazingly helpful!
Amy Whiffin is the most helpful, patient and understanding agent ever. We have dealt with her since she was at Advanced lettings and her professionalism and drive to help and always find a solution to a problem is a credit to her. She always has the time to give when you call (and sometimes I do drive her mad I'm sure), but she is always ready to listen. Amy is time effective and we never have to wait very long for a response. A credit to Miles & Barr.Thanks for everything Amy!!
5/5
TrustpilotVery pleased with service all the way to completion!
We recently bought a property through M&B. The viewings and information were excellent quality, and we were particularly impressed by the service of sales progression which kept the process moving to a close efficiently and ironing out any wrinkles. Thanks to Emily Stickler particularly for this. We would have no hesitation in recommending Miles & Barr.
5/5
TrustpilotMy interaction with officers of the Miles and Barr
My interaction with officers of the Company to manage our 5 properties has been praiseworthy and they are prompt and helpful.
1/5
TrustpilotDisgusting how they treat pensioners
Disgusting how they treat pensioners. My poor mum was reduced to tears many times by these people. They laughed and made vile comments her earnings while selling the house she lived in. My mums clean her house every day and yet they gave a bad report on her with fair and poor grades over a couple of washable marks on the plug socket and windows. These are nasty people with no manners but I'm sure you will be treated great if you have alot of money
Thank you for your review Ryan, I am really disappointed to hear of your mums experience with us, we take feedback very seriously and this feedback doesn't show the level of care we aspire to. Could you please email me more information and provide your mums name and the address of the property this relates to so that we can look into this for you as a matter of urgency. You may email lisarice@milesandbarr.co.uk. Thanks again for your time in leaving a review, I look forward to hearing from you soon.Best, Lisa
5/5
GoogleThese people were great. Joe, Alex, Maddie and everybody else involved in the sale of our property. They were in touch all the time. We didn’t have to call them, other than points of interest on our behalf. Great team. Thank you so much. Best wishes for Xmas and The New Year from Myself and Marilyn.
5/5
TrustpilotWe are purchasing a property through…
We are purchasing a property through Miles and Barr and Lisa Cook (Sales Progression Manager) has been great to deal with. We’re unfortunately in a very long chain and she’s taken all of the follow-ups off our plate and ensured it’s been as smooth as possible - not an easy task in a lengthy chain. Thanks Lisa!
1/5
TrustpilotDistress Caused by Deceptive Practices and Lack of Accountability
Miles and Barr Canterbury used misleading practices and sold my an apartment using incorrect information. This has caused financial and personal distress.When viewing the apartment I was directly led to and shown an underground parking space. However, after purchasing the property was told that my apartment did not have a parking space assigned.It's akin to being promised a private pool during a viewing, only to find out post-purchase that the pool belongs to your neighbour.This deception left me emotionally and financially damaged. Furthermore, Miles and Barr refuse to take steps in resolving this matter. They have frequently failed to respond to emails, attempted to ignore my legal representative, and refused to cooperate with property ombudsman who is now involved. Beware of Miles and Barr's misleading practices and the distress they may cause. I strongly recommend to avoid purchasing, renting or selling via this company.
Dear Jonathan, We are saddened to read your review as we take all complaints seriously, as well as our responsibilities when dealing with The Property Ombudsman, of whom we were in touch regarding your concerns. We understand your concerns have resulted in an agreed resolution with us directly.
5/5
TrustpilotWe’ve had an absolutely brilliant…
We’ve had an absolutely brilliant experience with Miles & Barr and buying our first home, we’ve felt really looked after from start to finish! Our case manager Shelley Webster kept us informed regularly throughout the process, there was never a need to chase things or call up as we knew we were in safe hands. Our purchase went through really swiftly and completely stress free (unbelievable considering we’d been told by so many that this would be the most stressful thing we’d ever do!), Shelley has been an angel and the team at Miles and Barr Deal have also been superb, we were so chuffed when we left the branch with our keys and the most thoughtful moving in box! 10/10
4/5
TrustpilotFriendly, professional and knowledgeable
A professional service, all of the staff that I met were friendly and accommodating. I was impressed by the Senior Sales Progressor. Suzanne is experienced, informative, friendly and easy to talk to about any concerns I had/have. She is great person to have for linking both the seller and myself for information and, importantly, a sense of respect.
5/5
TrustpilotFor selling
Firstly, I am not affiliated with Miles & Barr in any way. This is my genuine experience.I was nervous about selling my property but Miles & Barr were very relaxed and guided me through the process. They gave good advice as to presentation and what buyers want to see which also helped the sale. Throughout the process the Team kept in regular contact about viewings, offers and feedback. They kept communication straightforward, easy to understand and their experience of this industry is clear to see. The house has sold in 4 months, which given current UK circumstances with Covid is a lot faster than I thought. Other notes are:Their fees are standard and dont seem excessive considering our sale price.Their recommended Conveyancers PLS were also excellent and compliment the Miles & Barr service.We never felt pushed or rushed into making a decision.And finally, we would definitely us Mile & Barr again.
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