Trusted Agent profile · Herne Bay
Verified
★★★★★
822 reviews across 2 platforms
1 The Links, Broomfield, Herne Bay, CT6 7GQ
Miles and Barr Land and New Homes's office in Herne Bay, at 1 The Links, is rated 4.4 out of 5 across 822 reviews on two platforms, including 21 Google reviews rated 3.7.
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Every review we hold for the Herne Bay office, from every platform, shown as written. First names only.
5/5
TrustpilotSale and purchase
Melissa from you Herne Bay office went above and beyond to get the sale and purchase completed, staff from both offices keeper us informed throughout the sale.
We're so glad to hear our team provided exceptional service and kept you well-informed throughout the process. Thank you for your kind words.
5/5
TrustpilotI used Miles and Barr as the company…
I used Miles and Barr as the company are local to the property i was selling. My initial contact and interactions with Ryan of the Westgate branch were excellent and he was able to answer all my questions or find an answer. I felt valued as a client. This continued through my sale and the help of Debbie Mead. Excellent. She answered ALL my emails and phone calls and was able to help with interactions between the buyer and Myself and Solicitor. Debbie was robust at problem solving and i don’t think the sale would have been as smooth if it wasn’t for her and her work behind the scenes. I would recommend the company and staff above highly.
2/5
TrustpilotSlow progess and lack of clarity
We contacted someone at the company and arranged a viewing. Only to be told that this person had decided they weren´t able to show us around. Rather than inform us that someone else was taking up our request they transfered us onto someone else who then tried to cancel the viewing.
5/5
TrustpilotExcellent customer service from Louise
I was in quite a long chain which resulted in a fraught and very stressful journey but Louise my Sales Negotiator worked tirelessly to get my sale over the line and I finally moved into my new property in December 2023. There were times when I thought about giving up but Louise was always there with a reassuring calmness and she was very dedicated and professional and a credit to Miles & Barr and I cannot recommend her high enough
5/5
TrustpilotInvaluable support from Louise Daly
When I sold my house last November I was lucky enough to have Louise Daly to guide me through every step. She was so supportive through the whole process and was always proactive in taking the process to the next step, ensuring that the sale completed at the earliest opportunity. I am so grateful for the time she spent answering all of my enquiries/concerns with her wealth of knowledge, making me feel much more confident with everything that was happening. Thank you Louise.
5/5
TrustpilotLisa Cook - angel in disguise!
House purchases are ALWAYS stressful but especially so when your mortgage offer is expiring and the solicitors are incompetent however... Lisa Cook from Miles and Barr has been by far THE most helpful person I've had the pleasure of dealing with in the entire process and quite honestly without Lisa's patience, understanding and wealth of knowledge I may have genuinely lost the plot by now. Thank you Lisa for keeping me calm, keeping me composed, and keeping me updated and guiding me in the best possible way to enable a quick, seamless and successful house sale and purchase. Your communication has been absolutely fantastic!
5/5
TrustpilotGreat customer service and care
At Miles & Barr Deal, Luke Payne and the team have provided spot on customer service and advice from day 1. Professional and knowledgeable, Luke has also shown care for our situation. Ella Doncaster has worked efficiently to assist us through the admin process and get the house marketed quickly, nothing has been too much trouble with any changes requested. Every person on the end of the phone has been reassuring and helpful - from compliance to sales. We look forward to the team selling the house soon. Thank you.
5/5
TrustpilotWas very happy with miles and Barr the…
Was very happy with miles and Barr the team are all very happy and friendly nothing was to much trouble I sold my house in 3weeks a big shout out to Louise Daly she has been brilliant even when we hit problems with the buyers solicitor she kept me informed at all times by text e mail or phone nothing has been to much trouble she worked so hard liaising between the buyers solicitor and mine it has been a long 6 months but have got there I move on Monday 15th Thankyou Louise you are a credit to miles and Barr and a really lovely person
5/5
TrustpilotDependable from start to finish.
We chose Miles and Barr because they were competitive. Our early experience was poor to begin with. However, a lot changed once Ben king and Louise Daly became involved. Mr king was resourceful and dependable in his communications as well as problem resolution. Louise Daly basically managed the bulk of the process which was fraught with difficulties due to the slowness of other firm’s employees. She was proactive and skilled in motivating colleagues from other companies to keep pace. My wife and I agreed that without her input this deal would not have been completed before Xmas. Louise was completely reliable, honest and efficient. We would have despaired had she not been holding every thing together.We can’t speak highly enough of her professionalism though I’m sure she’d say I’m just doing my job.Thank youTony and Jo.
5/5
TrustpilotFinally made it!
We recently moved into our new property after a long, tiring and stressful process. I can honestly say that without Rebecca Gravener from the Herne Bay branch, I don't believe we would have made it into our new home before Christmas. Throughout the entire process Rebecca kept us informed, was upbeat and oh so helpful. Eternally grateful to Rebecca for her help, constant pushing and following up. I believe that Rebecca is one of the best assets Miles & Barr have!
5/5
TrustpilotMoving home is always a pressured…
Moving home is always a pressured experience especially when you are selling and buying out of Kent.I want to commend Shelley Webster she was a life line through out the process for me.She is incredibly knowledgeable, consistently professional with superb communication skills. I was aware of where I was in the process at all times. I was also impressed with Jade Gunn who initially assessed my property. Unfortunately, that contact did not continue and the replacement contacts were not to her standard. Thank you Shelley and Jade. I love my new home by the sea…
5/5
TrustpilotIncredible service from Miles and Barr Herne Bay
Incredible service from Miles and Barr - everything was hassle free from the first viewing to getting my keys. My Sales Progression contact, Emily Stickler was professional, trustworthy and personable, I always felt we were on the same team. I love my new home. I am eternly grateful for the platinum level service I received as a buyer.Emily was the epitome of professionalism, courteous, trustworthy and reliable. She always made me feel like we were on the same team to get to exchange. I never *ever* want to move again - it's always a bit stressful, even when you're with A team estate agents, but if I ever have to move, I know who to trust.
5/5
TrustpilotI recently purchased my home through Miles & Barr
I recently purchased my home through Miles & Barr, and the experience was smooth and professional from start to finish. The team was responsive, knowledgeable and always willing to answer questions promptly. I particularly appreciated their responsiveness to our desire to complete before Christmas.
We're glad you enjoyed your experience purchasing your home. We appreciate that the team was responsive and knowledgeable, and that we met your Christmas deadline. Thank you for your recommendation.
5/5
TrustpilotExcellent service from Louise
Miles and Barr didn’t sell our property, but we did buy a property marketed by them. Their service was excellent especially Louise the sales progressor, who kept me updated throughout the process. There were a number of issues in the final week before completion. Louise did an exceptional job keeping me in the loop with updates regarding the exchange and sending emails to all parties involved in the transaction. Louise is a credit to your team
5/5
TrustpilotVery positive experience.
Everyone at Miles & Barr Canterbury have been very helpful and friendly in the lengthy negotiations to sell my property. They always responded promptly to any enquiry I made or problem I was experiencing, which was very helpful in reassuring me. Thank you.
We're happy to hear that our team was helpful and friendly during the negotiations to sell your property. We appreciate you mentioning our prompt responses to your enquiries and how reassuring this was for you. Thank you.
5/5
TrustpilotSuccessful Sale of my Home 2023
I have now been in my new home for 3 months. ALL the staff at Miles & Barr were so very helpful and professional right from initially putting my house on the market to getting a firm offer in Spring 2023. At this point I feel the star of the team was my appointed Negotiator Suzzanne Beardon. She was so supportive, helpful and nothing was too much trouble right through to completion. Thank you Team Miles & Barr
1/5
TrustpilotNever use again - Steer clear
Would never use them again, horrible communication, attitude and service. Incompetent throughout. Information was never passed to us and had to chase on multiple occasions, culminating in sellers refusing to hand over keys whilst Miles and Barr staff watched on despite calling us earlier that day to hand the keys over advising which we weren't the legal owners which was odd as our keys were handed in minutes later. After handing our keys in to them they simply watched a seller refuse to pass us keys after funds had cleared and hour earlier. Ridiculous company no backbone.
5/5
Trustpilot5* service and support from all at miles and barr.
From putting the flat on the market with sam to the final day the staff at miles and barr have been fantastic.
We truly appreciate your kind words. We are so pleased to hear that our team provided excellent support throughout your sale. We wish you all the best!
5/5
TrustpilotExcellent service from Debbie
Debbie, help me through this process very well as this property was my family Home and it’s been a difficult time to sell the property. Step by step kept me informed.
5/5
TrustpilotInformation request
Louise provided the information I needed very quickly and with minimum fuss
Thank you for your kind words, Tim. We're delighted to hear that Louise provided you with quick and efficient support. If you need anything further, please don't hesitate to contact us.
5/5
TrustpilotHighly commendable service
They made the whole process from viewing to completion seamless and we were carried along each step of the process.
Thank you for sharing your wonderful experience, Bisilola. We are thrilled to hear that the entire process was seamless and that our support was efficient. Our team strives to provide professional and approachable service, and it's great to know that Louise met your needs. We appreciate your feedback and look forward to assisting you again in the future
5/5
TrustpilotThanks FOR GREAT SERVICE LOUISE…
Thanks FOR GREAT SERVICE LOUISE WASHFORD. WE APPRECIATE YOUR GREAT SERVICE.
Thank you for your kind words, Merduk. We truly appreciate your recognition of our great service. Our team is dedicated to providing professional support and ensuring customer value. If you need anything further, please don't hesitate to contact us.
1/5
TrustpilotThe worst estate agents I have ever…
The worst estate agents I have ever come across. Be VERY careful if you intend to use a member of their solicitors panel they will charge you £150 to simply instruct a solicitor of their choice, the solicitors' charges will in no way be competitive and they will charge you and additional £60 to complete a money laundering ID check which will then not be recognised by their solicitors and therefore will be required to be carried out a second time...... BEWARE!!
Dear Mr Chodecki ,We are very disappointed that you have decided to leave this review of the Birchington office as we know we have acted diligently and professionally with you since our first interaction.We take all feedback seriously and strive to provide an excellent service to all our clients.Regarding your concerns about our solicitors panel, we would like to clarify that our processes are in place to ensure a smooth and legally compliant transaction for all parties involved. While we understand there may have been some confusion regarding the charges and ID checks, we can assure you that our procedures are designed to meet industry standards and legal requirements.We cannot be held responsible for any additional checks that may be required by legal representatives, which occasionally may occur depending on individual circumstances.Despite our best efforts, we have been unable to work towards a resolution with you, and we are saddened at this outcome.
5/5
TrustpilotGreat job
Becky provided a great service and was easy to communicate with 😁
Thank you for your kind words. We’re thrilled to hear that Becky provided excellent service and was easy to communicate with. We always strive to deliver professional support and clear communication. We appreciate your feedback.
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