5/5
TrustpilotFran and Jullie are exceptional
Fran and Jullie are exceptional - so talented, helpful, knowledgeable. We're very pleased with how they both helped us, from start to finish. Will be recomended to my friends!
Trusted Agent profile · Herne Bay
Verified
Miles and Barr Land and New Homes Herne Bay reviews
★★★★★
833 reviews across 2 platforms
1 The Links, Broomfield, Herne Bay, CT6 7GQ
Miles and Barr Land and New Homes's office in Herne Bay, at 1 The Links, is rated 4.4 out of 5 across 833 reviews on two platforms, including 21 Google reviews rated 3.7.
Want Miles and Barr Land and New Homes to help?
Send Miles and Barr Land and New Homes a message.
Reviews
Every review we hold for the Herne Bay office, from every platform, shown as written. First names only.
Trustpilot2/5
TrustpilotUnsure
Unsure. Starting off the selling process but costs seem excessive. A marketing fee of £299 and checks for another £60 seems excessive. Is this normal? Debating changing
5/5
Trustpilotgreat service
Miles and bar looked after us every step of the way, and kept us informed throughout the selling process.In particular I would like to mention Shelly Webster who made the process personal and informed us as each step moved towards completion.A huge thank you to Shelly and the team!!
1/5
TrustpilotRed card for Ramsgate branch
5/5
TrustpilotA Professional, Honest and Efficient Company
This company is extremely professional, the trustworthiness, friendliness, honesty and efficiency are an integral part of their business... they really do care!
Agent replied · 26 September 2025
Thank you very much for taking the time to leave us this feedback, we really appreciate it. This is exactly the level of care and support we strive to deliver every day and Debbie your sales progressor will be delighted to hear that her being on hand has made such a difference for you. All the best in your new home!
5/5
TrustpilotDebbie & Jack - superstars!
Just moved into the Westgate area, despite what was a lengthy and stressful process, both Debbie & Jack from Miles and Barr Westgate/Birchington were absolutely superb, guiding us through the process and often going above and beyond expectations. 5* process when buying through Miles & Barr!
5/5
TrustpilotI can’t thank everyone enough - Especially Lisa Cook
I can’t thank everyone enough. From start to finish the team have been exemplary. Lisa Cook has been outstanding in dealing with my solicitors and keeping me and everyone updated of the difficulties in the chain and how these were being rectified. Thank you Miles and Barr
5/5
TrustpilotMany thanks to Shelley Webster
Many thanks to Shelley Webster, What a smooth transaction, keeping me informed all of the way and making everything so personable to me and my house sale. What could have taken the normal 4-5 month estimate of the house progression was done in just under 3 months!
5/5
TrustpilotEmily Stickler
Good communication from Emily who was very helpful throughout the process.
Agent replied · 25 December 2025
Thank you for leaving us a 5 star review!
5/5
TrustpilotExcellent help on journey to completion
Miles and Barr took stunning photographs that ensured a very quick sale. They stayed with us for the entire journey to completion and were always helpful, courteous, and persistent, despite difficult circumstances. I do not think we could have completed the sale without their tenacity and help in sorting out problems to do with the forward chain.Katie Powell was fantastic, communicating with all parties to ensure the sale happened.
5/5
TrustpilotI would like to commend highly Giles…
I would like to commend highly Giles Wilson for his help and support in the purchase of my house in Walmer. It was chaotic at the best of times thanks to a pretty useless solicitor and I can say that I may well have pulled out if it were not for Giles' help and encouragement and understanding.
5/5
TrustpilotMolly Mallon handled my requests and…
Molly Mallon handled my requests and appointments to view brilliantly and Jake Chamberlain was very helpful in ensuring my viewing went well and satisfactorily.I could not proceed with 67 Tower Hill Dover Kent because the access steps from the street and contacted the office and Jake was contacted. Jake contacted me and we had a discussion about my reason. Overall satisfied with your services today.
5/5
TrustpilotGood and friendly service from all the…
Good and friendly service from all the staff including Emily.
Agent replied · 25 December 2025
Thank you for sharing your positive experience with us and for mentioning your sales progressor Emily. We are delighted you are happy with our service!
1/5
GoogleI have let my property through this company for the past 12 months upon checkout which I have to pay for my property has been left in a diabolical state. Yet they have continued to do viewings and wondered why nobody has taken the property. I have not had a chance to go to the property I had not had a chance to see my property and when I did go in I was shocked. The property has been left filthy and in total disarray. They have photographs of which they took when letting the property. And yet the property now doesn't look anything like that and it is also filthy. I have rang the company email them and I was hoping to have this situation resolved, bearing in mind I am paying this company two to "manage my property" I use the term loosely. I am 100% convinced that this company will not resolve these issues and that I will end up having to pay for the reparation of my house. This is caused me an enormous amount of upset and misery because my house was beautiful when I let it. I would never recommend anyone to let their property through this company. If this is there standard of care to their clients I am shocked and very upset. This is supposedly after I contacted them to let them know that all the things needed to be resolved by the tenant, because this is how the tenant left it. Comparing to the original photographs it is beyond a joke. Unless the checkout team go in blindfolded I cannot believe my property has been left like this and they think it's ready for letting!!! Beyond a joke
4/5
TrustpilotAgents very helpful when viewing…
Agents very helpful when viewing houses; they knew all the information we wanted to know, and if they didn't they would let us know as soon as they found out. Very efficient at getting back to us with any queries about our house purchase. Dan was super helpful and even got back to us late at night when we had some questions. We would definitely use again if we needed to.
5/5
TrustpilotBuying a house in the Broadstairs area
My experience of dealing with the Broadstairs Branch of Miles and Barr was positive from start to finish. They really are a first rate team and everyone my daughter and I engaged with was pleasant and helpful without being in anyway pushy, patronising or overbearing. I was particularly impressed with the viewing agents who provided access on the two visits I made to the property. They were both affable and obliging without being in any way intrusive. The person with whom I had regular contact was the Sales Coordinator for the Broadstairs office. The lady is totally professional in the service she delivers. She treated me with the utmost consideration throughout the purchase process keeping me well informed of developments and dealing with my questions and concerns in an exemplary manner. She’s cheerful, positive and exudes confidence - a real credit to the organisation she represents. I wouldn’t hesitate in recommending Miles and Barr to anyone looking to buy or sell a property in the Broadstairs area.
1/5
TrustpilotNew Homes Division update
If I could leave less than 1 star I would!!If you place a deposit on a new property the warranty does not comply with the code of practice. Then when you complain you recieve a letter that blames you as the potential purchaser and is full of mistruths and fairy tales. Avoid at all costs!!Yes I got a reply, that failed to address any of my complaint, and blamed everything on me. Made up the contents of emails which do not reflect the emails recieved. Made other false staments of their actions to cover up their failings. But are not prepared to discuss the evidence with me that demonstrates their failings. They did point out that the warranty provider they relied upon was now based in Gibraltar and covers the EU! It turns out that the original warranty company went into liquidation several years ago!! Perhaps the less than one star was generous. Try minus one!!!!AVOID AT ALL COSTS!!!!
Agent replied · 11 June 2024
Dear Mr Dunne, We can see that your formal complaint received a full investigation and that we’ve shared the factual reasons why your grievance has been closed. We are saddened to hear that you are not fully satisfied with our service. Lauren, Communications Manager.
5/5
TrustpilotGreat estate agents
Good service. Very helpful. Denise the progress-or was really good and worked hard to get information for us.
Agent replied · 26 September 2025
We're happy to hear that the service was helpful that you received from your sales progressor, Denise. We appreciate your positive feedback regarding the hard work to get information for you. Thank you!
5/5
TrustpilotFab service throughout!
Been a super smooth process throughout, always had quick responses and nothing seems too much of a hassle.
Agent replied · 26 September 2025
We're happy to hear that the process was smooth and our responses were quick. We appreciate your positive feedback regarding Annie, your sales progressor. She is indeed an asset to our team and she takes great pride in being helpful, supportive and informative. It's great to know you felt well-informed and valued the proactive support.
1/5
TrustpilotCan’t even do a simple task right would you trust them?…
A simple task saw a parcel of land for sale in deal. The ad as slightly confusing and so as a cash buyer rang the deal office to verify my thoughts and arrange a viewing. This began at 11.am five phone calls later still trying to get some one to ring me back. Finally at 3.30 a call. Guess what I did nt bother answering I was just so annoyed by their un professionalism.i have to say Claudia their receptionist was very polite each time I rang. I am an ex managing director myself in the service industry and was extremely disappointed I hope miles and Barr directors read this they have a lot of work to do. Will not be using or recommending this company to anyone until things improve.
5/5
TrustpilotBuying a home is one of the most important steps you take - help is at hand!
Buying a home is one of the most important life decisions you have totake so having a professional who can guide you through the process is vital. I was extremely lucky as I had Lynette from the Canterbury office to assist me with the viewings. She was very knowledgeable about the properties and patient with my observations and feedback, accepting both with interest and good humour. She always sensed when to give me more time to look around but never really tried to persuade when she sensed a lost cause. Something many estate agents could learn from. Thank you for your help and guidance.
5/5
TrustpilotBoth Louise and Karen were very…
Both Louise and Karen were very supportive during the process which spanned nearly five months, the developer was less than transparent and a tricky customer stating that the property would be finished within a month of payment of the reservation fee … both Louise and Karen ploughed on regardless and kept me on board .. I must admit I considered pulling out on many occasions. Well done
5/5
TrustpilotExcellent service
We cannot fault Miles and Barr in Broadstairs.From our first meeting with Sarah and explaining we had a tight time line to sell, to then accepting an offer in a short space of time. Their attention to detail and regular updates have been invaluable. The agents that carried out our viewings, Alan, Hermoine and Tyler showed absolute respect for our property and dealt with the viewings in a professional manner. Throughout the whole experience the total dedication of Annie the Deputy manager has been exceptional. Annie has without doubt gone above and beyond to help us get where we needed to be within our time frame, we simply cannot thank her enough. When a professional team like Miles and Barr work as hard as they have for us then it should be acknowledged and they all deserve a massive Thank you.
5/5
TrustpilotLouise Daly is a true asset to Miles &…
Louise Daly is a true asset to Miles & Barr and thanks to her excellent communication, our sale went through without a problem. Louise updated us throughout the transaction and ensured everything was kept on track. I can’t recommend her highly enough.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Read Miles and Barr Land and New Homes's Google reviewsLeave Miles and Barr Land and New Homes a review
