Every review we hold for the Hereford office, from every platform, shown as written. First names only.
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5/5
GoogleJazmine and Marley were fabulous in helping with my new home. They looked after me the whole process and helped it go so smoothly. As a first time renter I was nervous about not knowing what to do but they helped every step and the move went smoothly. Canβt recommend them more.
Charlotte Β· 25 February 2025
Agent replied Β· 28 July 2025
Hello Charlotte Ann,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Jazmine and Marley made your first renting experience smooth and stress-free. Your recommendation means a lot to us.
Best wishes, Lucy, Customer Relations Team
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5/5
GoogleWe approached several estate agents when we decided to sell our home. Connells were the one that gave us the best feeling that we were in safe hands and they didn't disappoint. We never felt pressured at any time. Their approach was first class and they marketed our home fantastically well and their commutation was first class. I would use Connells again and I have no hesitation in recommending them. Thanks to all the staff. Great job.
Tony Β· 11 October 2025
Agent replied Β· 28 July 2025
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
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5/5
GoogleCurrently renting a property via Connells. Jasmine met me at the property on a Saturday & I moved in the following Friday!!π Everything I requested was dealt with quickly & professionally. All problem free & very helpful. So would definitely recommend Connells & thank you Jasmine for making a stressy move go smoothly.
All the best, Dave P
David Β· 11 October 2024
Agent replied Β· 24 August 2024
Thank you David for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
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5/5
GoogleMax was superb with us
Very communicative and very helpful
Would highly recommend
Hd Β· 17 February 2026
Agent replied Β· 17 April 2026
Thank you so much for your positive feedback! We are thrilled to hear that Max provided excellent communication and assistance for you. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleMillie and Luke were really helpful with my move and were both great!
Matt Β· 17 February 2026
Agent replied Β· 17 April 2026
"As the owner, I am thrilled to hear that our team members, Millie and Luke, were helpful and great during your move. Providing exceptional service is our top priority and we are happy to have met your expectations. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleHaving had three valuations on the property Connells was certainly the best, Libby was very pleasant to deal with , confident , and delivered every thing she promised from start to finish along with her colleague Lavina who was also very helpful and pleasant to deal with. I would highly recommend them
Ivor Β· 11 October 2024
Agent replied Β· 24 October 2024
Thank you Ivor for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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5/5
GoogleGreat experience with our mortgage advisor Max throughout the process of buying our first home. He put us at ease straight away and helped us through every step. He's very knowledgeable and it's clear he cares about his job and his clients.
Sarah Β· 11 May 2026
Agent replied Β· 11 October 2026
Thank you for choosing us and for the kind words about Max! We're thrilled to hear he provided a great experience and put you at ease during such an important milestone. We're lucky to have a knowledgeable and caring mortgage advisor like Max on our team. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI had a lovely experience from start to finish thanks to the help of millie, she helped me and my partner find a beautiful home that we always wanted! She was an amazing help and any questions we had she was quick to help and was very professional
Ellie Β· 17 March 2026
Agent replied Β· 17 April 2026
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleIt was really a good experience with connells lettings team especially Jazmin. She helped us a lot during our processing time of new tenancy and even after a year of our tenancy she is keep enquiring with us . She is very professional and a kind person.
Rincy Β· 11 October 2024
Agent replied Β· 13 June 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleMy experience with connells agent is amazing as they are still my agent and looking further to continue with them,Jazmine one of thier staff was very supportive with the process of my house moving.It was really a fantastic experience with connells a sweet soul like Jazmine O'Leary made the services rendered a super one.π β¦
Ojoma Β· 14 January 2024
Agent replied Β· 13 June 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleGood and professional rental agent service. Thanks Jazmine and Marley. Swift, nice and helpful staffs. I will find them again if I need a property in future.
Wakit Β· 28 February 2025
Agent replied Β· 25 August 2025
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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5/5
GoogleGood experience , good communication , very helpful .
Daiva Β· 11 September 2026
Agent replied Β· 11 October 2026
We are thrilled to hear that you had a good experience with us! Our team takes pride in providing excellent communication and being helpful. Kind regards, Lucy, Customer Feedback and Support Team
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2/5
GoogleReally saddened by the lack of communication for a rental property. All started really well, got a lovely phone call and had my details taken for a property my partner and I were very much interested in. I then received a call the following week, in which I unfortunately missed! I called back straight away and asked to be contacted again the same day. I was told I would receive a call back, in which I never did. Didnβt hear anything for a while. Submitted multiple requests and still nothing. After many attempts to get back to the letting agency, the property we were interested in has had the let agreed. Better communication needs to be had, we were ready to commit and itβs a shame that we werenβt spoken to as promised.
Jessie Β· 11 October 2024
Agent replied Β· 24 August 2024
Hello Jessie, I'm truly sorry to hear about your experience and the lack of communication you faced. We appreciate your feedback and would like to address this matter. Please contact us at complianceresidential@connells.co.uk so we can assist you further. Kind regards, Lucy, Customer Relations.
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5/5
GoogleExcellent communication and prompt replies from Jazmine. I moved to Hereford from out of area so had to come a couple of times before the property that I rented. She gave us the opportunity to virtually view the property and sent across excellent views for our new place. Can't thank her enough for making everything go smoothly and she is still there whenever we have queries about our new place with easy access and approachability which is rare nowadays in renting market!
Ayoub Β· 11 October 2024
Agent replied Β· 24 October 2024
Thank you for your 5* review Ayoub. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
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5/5
GoogleI have recently used Connells to sell a property of mine in Herefordshire. From the start of our communications back before Christmas 2023, I noticed how professional, courteous and knowledgeable the team were. My main contact being Libby Probert, was very clear with her information and acted quickly on any instructions I had for her, my sale dragged on for nearly 8 months with no fault attributed to them, and all throughout she kept me informed as to the state of play things were at, excellent. I would not hesitate to suggest friends or family to use Connells in any future sales.
Kind Regards
Bob
Bob Β· 11 October 2024
Agent replied Β· 24 October 2024
Thank you for your 5* review Bob. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
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5/5
GoogleSherry evans i personally want to thank libby for all her professional help to sell and help me buy my new property she is a credit to connells always keeping me in touch how things are progressing showing clients to veiw my property and finding me a buyer also finding me my property and negotiating on my part with the price i would like to recomend connells and libby for anyone who is thinking of selling there property or wanting to buy your new property.
Many thanks xx
Sherry Β· 11 October 2024
Agent replied Β· 24 October 2024
Many thanks for your outstanding 5* review and thanks for your kind words regarding Libby and our Hereford branch. Best wishes, Lucy, Customer Relations.
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5/5
GoogleHad my mortgage appointment with Vicky, I went in with no hope expecting to not be able to move out as I am a first time buyer and very young, I left the appointment absolutely amazed at what I can afford and am now on the hunt for a property of my own! Thank you :)
Gabriel Β· 4 August 2025
Agent replied Β· 25 August 2025
Thanks for sharing your experience, we love helping first time buyers like yourself achieve their dream of owning a home. Congratulations on taking the first step towards homeownership, we can't wait to see you in your new property! Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleMarley and Jazmine were helpful in getting my property on the market and finding a tenant quickly.
Irvine Β· 5 April 2025
Agent replied Β· 26 May 2025
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
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5/5
GoogleHave to say, Millie and Luke pulled out all the stops for us in our search for a property, would definitely use again. 5 stars all the way, thanks guys.
Terence Β· 17 February 2026
Agent replied Β· 17 April 2026
Thank you for the kind words! We're thrilled that Millie and Luke provided exceptional service during your property search. We look forward to working with you again in the future. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleDefinitely a 5 star experience. As landlords we have used Connells letting service in Hereford for a number of years. Their process of finding tenants is rigourous and also sensitive to peoples needs and situations. We have not used the full management service but have found them to be approachable and very helpful if we had a problem. While experiencing a couple of difficulties Jake has been particularly helpful and friendly while maintaining his professionalism.
I would highly recommend them.
Thanks Connells!
Susan Β· 14 June 2023
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5/5
GoogleI got a good experience recently with connells to find out the flat in Hereford which is suitable for me. Especially Jazmine ,she is very good and very helpful.
Thank you all connells team, specially Jazmine and Marley
Riny Β· 13 February 2024
Agent replied Β· 13 June 2024
Many thanks for the great 5* review and your kind words Riny. Best wishes, Lucy, Customer Relations.
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5/5
GoogleThank you! My husband and I were delighted with the care and attention that was provided to us by Millie at Connells. Her knowledge and professionalism was excellent.
Tiffany Β· 17 February 2026
Agent replied Β· 17 April 2026
"Thank you for your kind review! We are thrilled to hear that Millie provided you and your husband with excellent care and attention. We pride ourselves on our knowledgeable and professional team. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleWe had an outstanding service from Connells, Jazmine supported us throughout the process and continually were in contact with us, responding to us so quickly and efficiently and she were chasing things when needed.
Thank you a lotπ€ β¦
Robert Β· 11 October 2025
Agent replied Β· 11 October 2026
Thank you for your wonderful 5* review Robert! We're thrilled to hear that Jazmine provided outstanding support throughout your process. Your kind words and appreciation mean a lot to us. Best regards, Lucy, Customer Relations Team
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5/5
GoogleAs a landlord it was a great experience to deal with the lettings team at Connells.
From start to finish it was a very professional service & kept me updated throughout the whole process.
This has been my second time using Connells lettings team & I will continue to use the service going forward.
Many thanks for all your help.
Harinder Β· 26 January 2025
Agent replied Β· 11 October 2026
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Harinder. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.