Connells Hereford reviews

★★★★★ 5/5

Google

We have been absolutely thrilled with the service provided by connells Hereford. Ellis has been absolutely brilliant from the moment we met him he was very knowledgeable about the house he was showing us around, he was really confident and chatty which put us both at ease. Ellis was the reason we decided to put our house on the market with Connells. He was very professional, efficient annd approachable the whole way through and was brilliant at putting our Minds at ease, his communication was second to none! Thank you also to Libby for being so helpful during the process and the other team members at connells Hereford.

Hannah · 11 June 2026

★★★★★ 5/5

Google

We have just taken keys for a new home after dealing with Millie and Luke in the Hereford branch. This is our third rental property and our experience with Millie and Luke exceeds our previous experiences. From our initial viewing with Millie just two weeks ago, to get everything in place in a short time, despite our many questions and queries, is a fantastic effort. Every interaction with Millie was a positive one, and Luke was on hand if needed any time. Would be more than happy to deal with both again.

Nathan · 11 May 2026

★★★★★ 5/5

Google

I had an exceptional experience working with Millie as my Lettings Negotiator. From start to finish, she was absolutely amazing. Millie was professional, friendly, and incredibly proactive throughout the entire process. She kept me informed at every stage, answered all my questions with patience, and genuinely went above and beyond to make everything as smooth and stress-free as possible. Her knowledge, communication, and attention to detail made a huge difference, and I truly felt supported from the moment we started working together. Millie is a credit to her team, and I couldn’t recommend her highly enough. If you’re looking for someone who is reliable, efficient, and genuinely cares, Millie is the one to go to!

Amber · 27 November 2025

★★★★★ 5/5

Google

I recently went with Max at Connells for my mortgage, and I couldn’t be happier with the experience. From the very first conversation, Max was friendly, professional, and incredibly knowledgeable. He took the time to explain every detail clearly, making what could have been a stressful process feel easy and straightforward. Max went above and beyond to find the best deal for my circumstances and kept me updated at every stage. His communication was excellent, and I always felt like he had my best interests at heart. I’m genuinely grateful for his support and expertise, I’d highly recommend Max and the Connells team to anyone looking for mortgage advice. Thank you again for making the whole process so smooth and stress-free!

Adam · 27 November 2025

★★★★★ 5/5

Google

Millie was great to work with throughout the entire process. She was professional, approachable, and very efficient, making everything feel straightforward and well managed. Communication was clear and timely, and she was always happy to help with any questions. Her dedication and attention to detail really stood out, and she’s a real credit to the team. I would happily recommend Millie to anyone looking for a smooth and reliable service.

Lisa · 17 February 2026

★★★★★ 5/5

Google

Extremely pleased with the service I received. Switched to Connells as they are rated one of the best locally in terms of sales when another local estate agents didn't contact me for an age and viewings had dried up. It was time to switch and I made the right decision moving to Connells. This was November 2024 and straight away they changed things (photos etc..) to get me more interest. A steady flow of viewings came flowing in and in March 2025 I had an offer which I quickly accepted. It was slow then but through no fault of Connells. I had to change conveyancing solicitors and my joint owner ex wife held things up several times but eventually the house sold in August. My ex often burst into the office causing problems and even being rude but Connells dealt with these difficulties in a professional manner. Mark was great and his replacement Libby is too. The young staff are wonderful too. Very happy and grateful to Connells in Hereford for all they have done for me. Communication is good and they really do get the job done. I can't thank them enough and highly recommend them.

Paul · 11 October 2025

★★★★★ 5/5

Google

We honestly can’t thank Ellis, Libby and the team at Connells enough for everything they’ve done for us. After being messed around by another company, we were feeling really disheartened about the whole process of selling and moving. From the very first meeting, they completely turned things around for us. They sold our home quickly and smoothly, keeping us informed every step of the way. Nothing was ever too much trouble, and the communication was excellent throughout. Even more importantly, they went above and beyond to find us our perfect new home. They really listened to what we were looking for and made the whole experience stress-free and positive. Professional, reliable, and genuinely caring, they made what could have been a stressful process feel exciting again. We’re so grateful for their hard work and wouldn’t hesitate to recommend them to anyone looking to sell or buy a home.

Tom · 11 October 2025

★★★★★ 5/5

Google

I have been delighted with the response I received from Connells Estate Agents in connection with my property search. It can be difficult for both parties to arrange and tie in viewing appointments. Gabe couldn't have been more accommodating with short notice viewings to fit round other appointments for us both. Gabe was knowledgeable, and got back to me with the answers he had to check out first. Thank you

Tom · 6 December 2025

★★★★★ 5/5

Google

I have had a fantastic experience with letting my house via Connells, Jazmine and Marley have both been super helpful and very accessible. It was less than 5 weeks from first contact to having tenants move into my house! The service is very efficient and the aftercare from Jazmine has been 2nd to none, she is always ready to help, very knowledgeable and answers any queries I have.

Leah · 11 October 2025

★★★★★ 5/5

Google

I recently worked with the lettings department at Connells, and I'm very pleased with the support I received during my rental search . Jazmine O'Leary and the team were professional, helpful, responsive and made the process of settling in to my new renal property smooth and stress-free. They found me a great property, addressed my concerns promptly, provided excellent guidance. Overall ,I highly recommended their services!

Apoline · 11 October 2025

★★★★★ 2/5

Google

I had a very disappointing experience dealing with Connells. Communication was poor throughout the entire process. Every time I called, I was assured that I would receive an update, but no one ever got back to me as promised. I constantly had to chase for information instead of being kept informed. What was even more frustrating was the lack of responsibility when it came to processing a payment that was due to me. Despite repeated follow-ups, there was little sense of urgency or accountability, and the matter took far longer than it should have. Good communication and reliability are essential when dealing with customers, and unfortunately, my experience with Connells fell well below expectations. I hope they improve their customer service, communication, and responsiveness so that other customers don't have to go through the same experience. **Please note:** This review relates to my experience from the end of December. Due to personal circumstances, I was unable to post it at the time, so I am sharing my experience now.

Ershad · 11 July 2026

★★★★★ 5/5

Google

I've been using Connells and in particular Max Their mortgage advisor for over a decade now - I always find them to be professional and friendly. I have no problem at all with recommending Their services and will definitely be getting in touch with Max again when My current mortgage deal ends to get a new one.

Mikey · 27 November 2025

★★★★★ 5/5

Google

We are currently renting a house with Connels, Jazmine showed us the house and explained each step in turn. Jazmine was very helpful, she always helped and took care of us with full professionalism, she kept us updated during the rental process. We thank her very much for her help, she did a brilliant job. Highly recommended!

Joanna · 11 October 2025

★★★★★ 5/5

Google

Connells have proven to be a quick paced positive experience for anyone looking to rent property within the Herefordshire area. We have been shown around a couple of properties in good time, and once our application was in, communication about progress and and queries were relayed to us very quickly, meaning a smooth admin process for us (and hopefully for Jazmine and the team!) We had dealings with Jazmine and Marley, both of whom are very polite, knowledgeable and professional in their dealings with clients. We appreciated the advice provided and the information about the processes Connells have in place for renting. Our application process was roughly two-three weeks (although aware this may be different depending on the customers personal circumstances). Very happy to have moved over to Connells letting and would recommend them to anyone looking to rent in the local area. Thanks to Jazmine and the lettings team for ensuring out move was as stress-free as possible.

Jessica · 11 October 2024

★★★★★ 5/5

Google

Max was a great mortgage advisor, very helpful to a first time buyer like myself :)

Josh · 11 July 2026

★★★★★ 5/5

Google

Connells was very helpful and accommodating when we were making our transition into one of their properties. Millie Davies was responsive to any questions or requests that we had.

Connor · 27 March 2026

★★★★★ 5/5

Google

Libby, Gabe and Ellis were amazing. I had a few issues with my house and they did everything they could to help out. Thank you so much again!

Kerry · 17 March 2026

★★★★★ 5/5

Google

I am very glad to tell that The Connells Estate agents is really great and they are helping each and everything I wanted to know as a new home tenant. Especially, Jasmine, the staff who helped me alot during the whole processing. she is not only very professional but also is a marvelous human being. I strongly recommend the agency for the who is searching for new home . Again, Thank you so much Jasmine!!!!!!

Reshma · 11 October 2024

★★★★★ 5/5

Google

Called in for advice on buying a home for a first time buyer, spoke to Gabriel whom was very knowledgeable, professional and helped me with everything I had enquired about. Great service and would recommend

Peter · 27 November 2025

★★★★★ 5/5

Google

Millie Davies and her team were awesome,always there to assist you and make you feel at home,she is outstanding

Okezi · 3 April 2026

★★★★★ 5/5

Google

A huge thank you to Millie for all her hard work and support. Professional at all times, providing a brilliant service. Highly recommended.

Victoria · 17 February 2026

★★★★★ 5/5

Google

10/10 customer service. Millie was a delight to work with - friendly, professional, and very helpful throughout.

Will · 17 March 2026

★★★★★ 5/5

Google

I decided to use the services offered by Connells in Hereford to find a new tenant for my vacant property. From start to finish my experience was flawless. An agent did a valuation of the property and within hours the house was on the rental market. Jazmine was my agent, and she was absolutely outstanding. She clearly and thoroughly explained the processes involved and kept me very well informed at all times by phone. I was present during the viewings with Jazmine and I found her to be extremely professional with clients. She made sure all the details she was relaying were correct and asked all the important questions to ensure we got the right tenant. She is a lovely, friendly, professional, highly motivated lady - an asset to Connells. I felt she genuinely wanted to find us the best tenant possible and nothing seemed too much trouble. I felt confident that referencing and checks were all being done to the highest standard. When the first batch of viewings didn't produce a match she arranged another day of viewings and reassured me that we would find someone suitable. We did! The tenant finding service saves the landlord so much time and hassle. The excellent reference checking weeds out anyone unsuitable and is worth every penny that you pay. The document signing is very user friendly and email communication is outstanding. Jazmine always phoned me if there was an issue to sort out and problems were tackled immediately. I think one of the most impressive attributes Connells has is the motivation to get things moving quickly, with no timewasting or unnecessary delays. The rental team is high energy and very helpful. This attribute is hard to find and often absent in so many companies. I would not hesitate to recommend Connells to anyone - 5 star service.

Sarah · 15 December 2023

★★★★★ 5/5

Google

I would highly recommend Connells lettings currently at their rental property . I was extremely anxious with my last minute move and Connells came to my rescue. Special credits to Jazmine with her exceptional professionalism who helped me throughout the process from the viewings to sorting my documents, even after and till date who dedicatedly devoted her time to make me feel stress free and comfortable throughout the process , I was quite apprehensive about the formalities that would follow but to my surprise with Jazmine helping me out I did not have to worry even a bit , her prompt responses were worth mentioning even if she was off work she would make it a point to clear all my queries first thing in the morning not only through calls but also through emails , she was extremely patient despite me flooding her with queries everyday She was more like a friend helping me sort the move than an agent.i would definitely recommend Connells for anyone looking out to move.

REEJI · 11 October 2025