1/5
TrustpilotBe careful with this company!
The worst company we’ve ever dealt with.
Trusted Agent profile · Henley-On-Thames
Penny and Sinclair Henley-On-Thames reviews
★★★★★
246 reviews across 3 platforms
44 Hart Street, Henley-On-Thames, RG9 2AU
Penny and Sinclair's office in Henley-On-Thames, at 44 Hart Street, is rated 4.7 out of 5 across 246 reviews on three platforms, including 63 Google reviews rated 4.9.
63
Reviews on Google
This office
26
Reviews on Facebook
Business-wide
157
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Henley-On-Thames office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotLillimai and her colleagues are truly…
Lillimai and her colleagues are truly amazing! We rented one of their properties for a month. The service level is top notch.
5/5
TrustpilotNice experience of renting an apartment
I've really enjoyed the experience so far. I am very satisfied with the apartment, and nothing to worry about during the rental period
Agent replied · 15 June 2024
Thank you for this excellent review and for taking the time to share your positive feedback, we really appreciate it.
5/5
TrustpilotRented a beautiful house in Summertown…
Rented a beautiful house in Summertown for 4 months through Penny and Sinclair. I live in Australia and yet arranging everything remotely was hassle free and the team have been very responsive to my queries whilst living in the house.
5/5
TrustpilotI have found Penny and Sinclair to be…
I have found Penny and Sinclair to be efficient, responsive and concerned for me to have the best experience.
Agent replied · 15 June 2024
Thank you for this great review, we are really pleased that you have been happy with the service you received.
5/5
GoogleExcellent lettings service at the Henley-on-Thames branch. Always finds me a tenant very quickly and completes the paperwork efficiently and professionally - highly recommendedPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 28 August 2024
Thank you very much for this review, it is very much appreciated.
5/5
TrustpilotExcellent service
Excellent service, great property. I would highly recommend Penny and Sinclair for short and long term rentals in Oxford and the surrounding area. Top notch!
5/5
FacebookNicola was great in our moving. I would really recommend her.
5/5
FacebookAmazing company would highly recommend, I can not thank Oliver Hope enough for his friendly and professional service.
5/5
GoogleOutstanding experience provided by the Henley-on-Thames team
Agent replied · 28 August 2024
Thank you very much for this great review. We really appreciate you taking the time to share your feedback with us.
1/5
TrustpilotSTAY AWAY
STAY AWAY! Penny and Sinclair is complicit in discrimination by landlords towards people on Universal Credit and other benefits. This is despicable and straightforwardly unlawful.
Agent replied · 15 June 2024
I note you have made this comment on a number of Letting Agents pages and I am sorry you feel this is the case. I can confirm we do not discriminate against tenants on Universal Credit.
5/5
GooglePenny and Sinclair were really helpful and very friendly and professional. They managed to successfully get our flat rented in Henley on a quick turnaround, thank you very much! Jenny
Agent replied · 28 August 2024
Hello Richard, Jenny, We are very grateful for your 5 star rating and kind review! We are even more delighted we were able to let your flat quickly and found our service friendly and professional. Please don't hesitate to contact us if you need further assistance. Kind regards, P&S.
4/5
TrustpilotProfessional and polite team
Professional and polite team. Easily accessible by phone to discuss issues. Reliable. I often can’t see my property advertised on air bnb despite searching. Properties should be visible on air bnb if they are advertised there by P&S.
5/5
TrustpilotWonderful experience
I had the best experience working with Joe Worsell for the sale of our property in Oxford. He was very caring, engaged, and considerate from the beginning to the end. He gave very good advice and useful information. A five-star experience.
1/5
TrustpilotSuperior customer service....REALLY??
Penny & Sinclair claim on their website that they are renowned for quality, excellence and superior customer service. This could not be further from the truth in my experience as an ex-tenant. Their attention to detail and general follow-up to issues raised was poor and unprofessional.
5/5
TrustpilotProfessional and personable service from all of the Penny and Sinclair team
Professional, personable service from all of the Penny and Sinclair team right from initial enquiry through to exchange. We particularly appreciated their promptness in keeping us updated on viewings and offers from buyers. Would definitely recommend.
1/5
TrustpilotCannot return a call??
With a budget of £900,000 for a house they cannot even return a call!
5/5
TrustpilotAmber and Georgia are always responsive…
Amber and Georgia are always responsive and very helpful. We regularly need short let accommodation for visiting faculty and the rentals are always of a high calibre.
5/5
TrustpilotGreat service and local market knowledge
I've been a client since they started and that fact alone is testament to the level of their expertise and service, especially in a city like Oxford which has a huge range of agents to choose from.
5/5
FacebookPenny & Sinclair provide excellent communications, and were extremely helpful in completing my tenancy, keeping me well informed all the time. Many thanks.
Agent replied · 22 March 2026
Thank you for your review and we are really pleased you were happy with the service you received.
5/5
GoogleBecky (and the whole team at Penny & Sinclair) were very responsive and very helpful. Very smooth and rapid transaction.
Agent replied · 28 August 2024
Thank you very much for you review. It is very much appreciated and really pleased you were so happy with our service.
5/5
FacebookPenny & Sinclair short lets dept has done an excellent job managing our property in Oxford for over 4 years. Highly recommend them!
Agent replied · 22 March 2026
Dear Jeannine, We really appreciate you recommending Penny & Sinclair and we are so pleased you're happy with the service from our Short Let team. Kindest regards, P&S
5/5
TrustpilotEfficient and fast
Efficient and fast. I needed to find places to stay in the short term and they were really fast. Service was good and the flats were great!
5/5
GoogleCant fault the service from Vanessa
Agent replied · 28 August 2024
Thank you for this wonderful review and feedback. We really appreciate you taking the time to share your thoughts.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
