5/5
TrustpilotI found Clyde very professional
I found Clyde very professional and they made the whole process very smooth. Jamie in particular was most helpful and I felt he went above and beyond! Thank you to all the Perth office!
Trusted Agent profile · Helensburgh
Clyde Property, Helensburgh reviews
★★★★★
301 reviews across 3 platforms
22 West Princes Street, Helensburgh, G84 8TD, G84 8TD
Clyde Property,'s office in Helensburgh, at 22 West Princes Street, is rated 4.0 out of 5 across 301 reviews on three platforms, including 48 Google reviews rated 4.3.
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Reviews
Every review we hold for the Helensburgh office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotClyde property Helensburgh
Clyde property Helensburgh - the most unsavoury estate agent on the market. I was on the buying and selling side of them and never again. They over inflated prices, use shoddy tactics of “cash buyers” and the amount of properties that go back on the market after the first offer speaks volumes. If your face fits they will pander to you as they are money driven but if they know your circumstances they will deliberately lie. I lost a genuine buyer because of this then tried the same nonsense when I put in an offer. Awful branch.
1/5
TrustpilotCan really think of anything good to…
Can really think of anything good to say about this company as a property buyer and seller my experience has been they have zero respect for their customers and blatantly lie. I had an equally bad experience as a prospective renter . The staff have a very high belief in their own importance and contempt for the customers
1/5
TrustpilotAbsolutely shocking company
Absolutely shocking company. Rachel and Lorraine should be ashamed of themselves. My daughter rented a flat from this company for a few months last year and paid £420 deposit. When viewing the property we noticed that there was a couple of small dampness patches which were painted over but my daughter needed somewhere to stay for a few months. The kitchen had washing machine, fridge freezer, cooker and microwave so it was fine for what she needed for her and her daughter. She moved out at the end of January this year and handed her keys back to them. She emailed them asking for her deposit back and was told that this could be problem as the microwave was missing and that there was mould on the walls in the bedroom which was already there when she moved in and as most people know it takes a while for mould to come through a freshly painted wall. Unbeknown to Rachel and Lorraine I took photos of the property when we left and the microwave was there and the dampness had started to come through the paint My daughter has been trying to contact them for a couple of days without any luck yet. There was no curtains or blinds on the windows when she moved in so when she moved out she left the blinds and the curtain poles up for the next tenant as a thank you to the to the landlord as they were willing to negotiate a price for the rent of the property. If this company doesn't come good with my daughters deposit I will take this matter to court and the Police as this is blatant fraud.
5/5
TrustpilotKieran MacLean is a credit to Clyde
Kieran MacLean is a credit to the team here at Clyde. A very friendly and approachable character who’s diligent with his work. I hope his work ethic and client centred approach is appreciated internally as it is externally. This chap will do well in his career.
3/5
TrustpilotCertainly have shortcomings
Advising how good Clyde Property think the services they offer to potential clients as well as not being slow in telling how good they think they are, compared to their competitors, is a fair reflection of the initial impression of meeting a representative of Clyde Property..
5/5
TrustpilotWhat an amazing team
What an amazing team, really helpful throughout the process. Also helpful in the understanding that selling a home can be a journey that needs support and empathy. Particular thanks to Carol, Kirsten, Derek, and Hayley.
5/5
TrustpilotInvaluable help and guidance. Thank you
I cannot thank all the team enough at Clyde Property. It was my first time selling and they were with me every step of the way. They answered every mundane question I had, they showed kindness and empathy and went out of their way to assist me with outside contractors too. I wouldn't hesitate to use them again!
3/5
TrustpilotUnnecessary vacancy periods…
Unnecessary vacancy periods between tenancies. In my experience, lettings management seems to a have a preference for waiting until the existing tenant has moved out, before re-advertising is started. On 2 occasions I've had more than one month vacancy period between tenants, with no maintenance work needed on the property. There also seems to be a preference for recommending slightly lower than market rate.
Agent replied · 23 December 2024
Dear Christopher,Thank you for taking the time to review your experience with Clyde. I am sorry to read of the dissatisfaction you mention in terms of your experience at re-marketing stage. We do pride ourselves on customer experience and strive to ensure that we keep void periods to a minimum for our landlord clients, where possible. I would be keen to have a further discussion with you in terms of your experience whilst also reviewing your property file on our system. I am available any time and can be contacted on 0141 576 8500 or craig.moody@clydeproperty.co.uk.Yours sincerely,Craig Moody Letting DirectorClyde Property
5/5
TrustpilotClyde did what it said on the tin !
With Clyde they did exactly what they said they would do. Got our property (in G13 ) on the market in a week, handled viewings and kept us informed throughout. Found us a buyer quicker than we had hoped, All the Clyde personnel proved to be courteous, helpful and responsive. All three aren't that common these days 🙂
5/5
TrustpilotVery Positive Experience
I had a great experience working with Clyde on my house sale this year. Nicola Palmer guided us through the process from beginning to end with transparency, support and a brilliant outcome. The team were easy to communicate with, prompt with responses and always friendly and polite.
5/5
GoogleJust to thank Esme very professional and so helpful Really excellent help showing us about
5/5
TrustpilotClyde are terrific!
Clyde created a superb video and pictures. There was a large turnover of viewers and my property sold within 10 days. Obviously a lot of people look at their site! The portal is extremely useful and the staff are knowledgeable and supportive.
5/5
TrustpilotWould highly recommend
My partner and I recently sold our southside flat using Clyde Shawlands and we couldn't recommend them highly enough. From our initial contact with Clyde through to accepting an excellent offer for our flat, the process was seamless and highly professional at all times. We found their knowledge of the local housing market to be fantastic and they were able to provide us with all the advice we needed to get our flat on the market. The marketing materials were outstanding and helped attract a wide range of viewers. We were delighted with the offer we finally accepted for our flat and can't thank Clyde Shawlands enough!
5/5
TrustpilotExcellent Service
Clyde have been wonderful to deal with both in assisting with the listing and sale of my Mother’s property and helping with issues that arose at the time of closing of the sale of the property. I highly recommend using Clyde and Gavin Fleming in particular.
5/5
TrustpilotExcellent customer service and communication
Great experience with the whole team from Helensburgh Clyde office as a seller. They are all lovely, friendly and kept in good communication throughout the whole process. They don't mind answering continuous little questions that pop up and act in their clients' interest. I would very much recommend.
5/5
TrustpilotHighly recommend!
From our experience we can highly recommend Seonaid and her team at Clyde Property Helensburgh. They have been a pleasure to deal with and have made buying and selling our property a smooth and stress free experience from start to finish. James & Julie Black
5/5
TrustpilotExcellent service
From the first visit right through to the end every staff member was professional, helpful and friendly.
2/5
TrustpilotLandlords please instruct another agent unless you want it mis-managed, overcrowded and damaged whilst paying for the privilege
If you are a landlord considering using Clyde, please read this and then decide if you want an unauthorised occupancy, deliberately damaged and mis-managed and for which you are paying for this privilege. We were bought over by the agent on the understanding it would be managed very well and strictly within the tenancy agreement and would have two monthly inspections with all issues addressed and rectified. Unfortunately for us, this has not been the case. We have had extra beds, many suitcases and toothbrushes added, together with a fridge, for which theinspection agent happily took photographs of., when they did get access. They did not ever ask the question as to why these were installed into our property when the lease was for one person. Questions were raised on our side and nothing was done as the defence was if the tenant doesn’t want us in the property, they can refuse access. Why do they sell their services as being the only agent to carry out so many inspections and try to justify their fee in this way?We continually asked that they discuss the issues with the named tenancy agreement tenant only, however they still discussed with another family member living there instead who was not named. If there is an unauthorised occupancy, of course they are going to refuse access to prevent inconveniencing themselves moving beds, items and people around. Clyde were always happy to email to relay back any issues and as legitimate and legislatively conscientious landlords, we tried to rectify all issues notified. However as time went on, we could not get access to inspect and repair concerns and have ultimately served notice on the tenant to quit. Here is where we would say Clyde has discharged their liability acting as our agent. They have acknowledged the issues and agree the tenant has failed to adhere to their tenancy agreement and the extra beds etc now in place show the tenant has sublet, but their stance is such as the tenant is leaving, they feel that’s the way to handle the situation and sit back. In the meantime, we are getting more and more issues of repair that are being caused by the tenant and those now residing in the property. Clyde were told on numerous occasions when workmen were in the property, strangers were coming out of the shower and entering the living room whereby they were told they could not access and all doors were closed on them. Issues were found on the home report and not disclosed by the tenant and Clyde have told us just to fix them ourselves as they are frugal, despite being on the home report and not caused by a repairing standard issue. Any other emails that have been sent over time are cherry picked if they get responded to and often get ignored whereby you have to chase them up....good customer service, we think not.We have been put under undue stress by Clyde and after now complaining to the owner he refutes our claim that our complaint does not meet customer service expectations, therefore we feel it’s time to stop lining his pockets when he doesn’t appreciate what good customer service really is. Part of the service for their fee is to manage the property and to inspect it accordingly to ensure it meets the tenancy agreement and for which all landlords put their trust in agencies to adhere to. Clyde have fallen short in their service agreement with our property and we would certainly not recommend anyone uses their services and find an agency who ultimately represents you and ensures you can gain access to maintain the property meets the repairing standard and does not jeopardise your reputation as a landlord by allowing an unauthorised occupancy, then stating if a tenant doesn’t want them or us entering the property, they have rights to do so. We acknowledge and empathise that tenants have rights, however a as landlord, we have rights to inspect and maintain our property too, but have not been able to gain access at all. They have failed to live up to their reputation and represent the landlord and we have felt that we have had no option but to review them and to escalate this complaint higher to the relevant agencies.
5/5
Trustpilotthe staff were very helpful nothing was…
the staff were very helpful nothing was a problem,i would certainly recommend them. the service provided was exceptional.give our regards to all at helensburgh clyde property.
5/5
TrustpilotClyde Property is an incredibly…
Clyde Property is an incredibly professional and well-organized letting agency, and I cannot recommend their services highly enough. Throughout my tenancy, my property manager, Nathan Loya, provided exceptional service that was both timely and meticulous.
5/5
TrustpilotGenuine people doing a good job
We were pleased for the start with the service, helpfulness and approachability of the team at Clyde in Helensburgh who were marketing our property. All the way through we were given good advice, helped through the process and felt that we had agents that were genuinely acting for us, not just out for a quick buck.
5/5
TrustpilotLoving Clyde Clarkston branch
Outstanding service from the wonderful Greg Wilkinson and Kay Blair and their excellent team at the Clarkston Branch. I can honestly say using Clyde has been the least stressful experience I have ever had of offering on and selling our property. The Clarkston branch helped to sell our property in just over a week, after we found our perfect property to move to. At every stage they provided first class service and went above and beyond expectation to help smooth the process. I would highly recommend Greg Wilkinson, Kay Blair and their team. I would use Clyde again without hesitation. Thank you to all the team, including the person that filmed our home (apologies I didn't catch his name) who was friendly, professional and did a terrific job showcasing our home.
5/5
TrustpilotExcellent service
I have been a client of Clyde property for some time , it is now time to retire and I would just like to thank the whole team for their support over the last 20 years .
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