Every review we hold for the Hebburn office, from every platform, shown as written. First names only.
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5/5
GoogleWe had a number of agents value our property, however we decided to choose Chase because of their local knowledge and exceptional service. From Dominic's valuation to the friendly informative and reassuring regular updates from Julie and Heather, only added to what was a smooth transaction from start to finish. Would highly recommend this agent.
Jacqui Β· 11 May 2026
Agent replied Β· 11 October 2026
Thank you so much Jacqui for such a wonderful review βββββ
Weβre absolutely delighted you chose Chase after meeting with several agents, and even happier to hear that Dominic, Julie and Heather helped make the whole process smooth, reassuring and stress-free for you.
Your kind words about our service and communication genuinely mean the world to us.
Thank you again for your trust and recommendation, it was a pleasure helping you with your sale π‘β¨
Have a wonderful day and hope we can be of service again in the future.
Kindest regards from all the team a Chase Holmes ππ€π
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5/5
GoogleWe bought a house through chase holmes and Heather has been nothing but exceptional! Filled with expertise and patience and care. I would definitely recommend chase holmes and their team! Thank you so much Heather for your support once again. I will not forget this experience!
Hazel Β· 16 April 2025
Agent replied Β· 16 April 2026
Thank you Hazel for your brilliant review! We are so happy you had such a great experience with us. Your kind words mean so much to everyone on the Chase Holmes team ππ€ β¦
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5/5
GoogleCouldn't Thank the team at Chase Holmes enough for helping us through the process of selling my late mother and father's house. They even helped with some of the vieiwngs which we couldn't be there for. So a big Thank you to all that help in the process of the sale.
Brian Β· 11 April 2026
Agent replied Β· 16 April 2026
Hi Brian,
Wow 5 βββββ
Thank you so much for this, it really means a lot π
Weβre really glad we could help you through everything, especially at what must have been a really difficult time for you and your family. Helping out with the viewings is exactly what weβre here for, so itβs lovely to hear it made things a bit easier π‘
Weβll pass this on to the whole team, theyβll genuinely appreciate it π
Take care, and thank you again for trusting us with the sale.
The Chase Holmes Team ππ€π
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5/5
GoogleAbsolutely great service from Chase Holmes, especially Lisa and Heather! Couldnβt ask for more and felt supported all way from initial enquiry to completion πππ β¦
Mark Β· 16 September 2025
Agent replied Β· 16 April 2026
Hiya Mark π
"Wow, thank you so much for your amazing 5 STAR review! ππ‘
Weβre so happy you felt supported from start to finish π Lisa and Heather will be over the π reading your kind words! πβ¨
Donβt forget, weβre always here if you need us again, come back anytime! ππ"
Have an amazing day, best wishes from the Chase Holmes Gang ππ€
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5/5
GoogleMany thanks to Heather and all the team,fori your help in selling our family home. Lovely staff and service from beginning to end.
Sandra Β· 16 September 2025
Agent replied Β· 16 April 2026
Hi Sandra π,
What a fantastic 5 πππππ Review, thank you so much!
Heather and the whole team loved supporting you in selling your family home and are so pleased everything went smoothly from start to finish. Wishing you lots of happiness and we hope we can help you again in the future.
Best wishes from the Chase Holmes Gang ππ€π
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5/5
GoogleI had a fantastic experience with Chase Holmes. As a first-time buyer, I had lots of questions, and they were always patient, helpful, and reassuring throughout the whole process. They made what could have been stressful feel smooth and straightforward. The team was friendly, approachable, and quick to respond whenever I needed guidance. Thanks to their support, I now have my first home and couldnβt be happier.
Noah Β· 16 October 2025
Agent replied Β· 16 April 2026
Thank you so much for your lovely πππππ review Noah!
Weβre delighted to hear that your first home-buying experience felt smooth and straightforward with our help. Buying your first home is such a big milestone, and weβre so pleased we could be part of the journey.
Wishing you many happy years ahead in your new home! π‘β¨
ππ€π The Chase Holmes Team
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5/5
GoogleFast, Friendly and reliable! Chase are the complete package when you are looking to sell your home. From initial Valuation up to completion, Chase are always proactive and helpful throughout. The entire team at Chase are warm and welcoming so I would highly recommend them for house sales.
Connor Β· 16 February 2026
Agent replied Β· 16 April 2026
π Wow, thanks Connor! What a fab review!
We really appreciate you taking the time to leave a 5 star review like this, and the recommendation like that means a lot to us.
We hope we can be of help to you, your family and friends in the future.
All the best from everyone at Chase Holmes ππ€π
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5/5
GoogleHeather, Susan, and everyone we spoke to as part of buying our new property was so helpful and responsive. They answered all of our queries really quickly and made the process as easy as it could be, especially as first time buyers. Thank you all so much!
LuceCharlton Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you so much for your lovely βββββreview, Luce.
Weβre so pleased to hear that Heather, Susan and the team were able to support you through buying your first home. π
Itβs great to know they helped make the process feel as smooth and straightforward as possible.
Wishing you lots of happiness in your new home, and thank you again for choosing us!
Best wishes from all the gang at Chase Holmes ππ€π
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5/5
GoogleChase were fantastic, we bought off the recently and they helped us get the sale across the line when the Solicitors seemed to have stalled. Heather, in particular, was brilliant - always keeping us updated and working tirelessly on behalf of the seller.
Ruth Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you so much, Ruth! We are so glad we could help get everything across the line (even when the solicitors tried to slow us down π
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Heather will be over the moon reading your kind words, she truly loves keeping everyone updated and on track.
It was a pleasure working with you, and we hope youβre loving your new home already! π‘β¨
Kindest regards from all the team at Chase Holmes ππ€π
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5/5
GoogleGreat experience buying my first house with Chase Holmes. Heather was always quick to respond and helpful, as was the rest of team during the initial stages. Would recommend
Ben Β· 5 April 2025
Agent replied Β· 16 April 2026
Hi Ben,
Thank you for the great review! Weβre so pleased to hear you had a positive experience buying your first home with us. It was a pleasure to help you through the process. Weβre always here if you need anything in the future! - The Chase Holmes Team π€ππ‘
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5/5
GoogleGreat service and kept updated by the team throughout the process of buying our first home. Heather has been brilliant, very responsive and helpful.
Nicole Β· 18 May 2025
Agent replied Β· 16 April 2026
Thank you so much for your review, Nicole! We're so pleased to hear you had a great experience with us. It means a lot to the whole Chase Holmes team π€π β¦
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5/5
FacebookI am writing this review to express my sincerest gratitude to Chase Holmes. Throughout two sales (the first one fell through - through no fault of Chase Holmes), the service we have received has been flawless. I was informed throughout every step of the journey, the communication was brilliant and there was a real personal feel! From the beginning we were impressed with the advertising, which resulted in us getting 5 offers within a few days. We got more money than the asking price and have been genuinely impressed. I would like to thank Heather and Denise in particular, who have shown empathy and hard work throughout. Thank you again, I wouldnβt hesitate to recommend Chase to anyone!
Natalie Β· 15 May 2021
Agent replied Β· 22 February 2025
Hi Natalie :)
Thank you so much for this amazing feedback. We're so pleased that you're happy with our service, and would love to hear from you again!
Wishing you all the happiness in your new home
From all of us at Chase!
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4/5
GoogleExcellent service throughout. Communication was clear, if occasionally a touch slow, and every member of staff was friendly and straightforward to deal with. Lisa, in particular, was fantastic. I would happily recommend this company.
Heather Β· 12 April 2026
Agent replied Β· 16 April 2026
Hi Heather,
Thank you so much for your lovely review and for your honest feedback too, we really appreciate it.
Weβre so pleased you found the team friendly and easy to deal with, and Lisa will be over the moon with the mention π She really does give her all.
Weβve taken on board your comment about communication speed as well, itβs something weβre always working to improve, so thank you for highlighting it.
If thereβs ever anything more we could have done to make it a 5-star experience, weβd genuinely love to hear. And of course, if you ever need us again, weβd be more than happy to help.
Thanks again and have a fab weekend.
From all the Chase Holmes Team ππ€π
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5/5
GoogleExcellent!! Not only did the team handle all aspects of the sale to perfection, but they were also really caring and kind throughout the sale of our late parentsβ home.
Thank you for everything. π β¦
Angela Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you so much, Angela! π
Weβre truly touched by your kind words. It was a privilege to support you through such an important and emotional time, and weβre so glad we could help make the process a little easier.
Wishing you all the very best. π· from all the team at
Chase Holmes ππ€π
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5/5
GoogleFrom the valuation to the completion of sale a fabulous service.
Very friendly helpful staff. Keep you well informed about status of the sale. Always willing to help no matter how silly a question may seem ( I was a novice selling a house.) they are happy to explain every step.
Thank you Chase Holmes
Kind Regards
Sue Burton
Susan Β· 16 August 2025
Agent replied Β· 16 April 2026
Hi Sue π
Wow, thank you so much for the amazing 5-star review! βββββ Weβre over the moon that you had such a great experience from valuation right through to completion. Itβs lovely to hear that you felt supported and well-informed throughout, no question is ever too small, and weβre always happy to explain everything, especially for first-time sellers like yourself! π
It was an absolute pleasure working with you, and donβt forget, weβre always here if you ever need help buying or selling in the future.
Take care and thanks again,
The Chase Holmes Gang ππ€
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5/5
GoogleWe received a fantastic service from the Chase team to sell our property in Hebburn. Lisa co-ordinated most of the viewings and negotiation and was extremely helpful going the extra mile to make sure everything ran smoothly and everyone was informed (buyers, solicitors and us). I would recommend Chase Holmes 100%.
Linda Β· 28 October 2025
Agent replied Β· 27 December 2025
Wow, a fantastic 5βββββ review!
Thank you so much, Linda π₯°. Weβre thrilled you were happy with the service, and Lisa will be over the moon to read this!
Wishing you all the very best from the whole team at Chase Holmes and we look forward to helping you in the future. ππ€π
P.s we look a good recommendation, these really make the world of difference to a business π
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5/5
GoogleI would like to thank all the staff for the help to sell my home. Your professional help and people who were of great help Julie, Lisa, Susan, Heather. I Recommend chase homes to help you sell your home for you.
Chris Β· 16 January 2026
Agent replied Β· 16 April 2026
Hello Chris π
Thank you so much for the 5 star review βββββ
We really appreciate you taking the time to leave such a wonderful review.
The team, Julie, Lisa, Susan, and Heather, are thrilled to hear they could make the sale of your home run smoothly.
Your recommendation means the world to us, and weβd be over the moon if youβd spread the word to any friends or family thinking of selling.
Wishing you all the very best in your next chapter, and weβd love to help you again in the future!
Kindest regards from all the Chase Holmes Gang ππ€π
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5/5
TrustpilotExcellent throughoutβ¦
From the beginning of the house purchasing process to completion, the staff were professional, efficient and an absolute delight to deal with. There was not one part of the process that I found negative and could be critical of. Excellent service and would highly recommend
Geoff Β· 2 July 2025
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5/5
GoogleThis is the second time I have chosen Chase Holmes to sell a property, and again they have been fantastic. The support from the team and communication is second to none. Wouldnβt hesitate in using Chase in the future to purchase or sell a property.
Kay Β· 27 November 2025
Agent replied Β· 27 December 2025
Hi Kay! π
Wow, what an amazing βββββ review! Weβre over the moon that you chose us again and that the teamβs support and communication made things easy for you. It means the world to know you wouldnβt hesitate to use us in the future.
Youβre now officially part of the Chase Holmes family, and weβre so happy to have you with us! π‘β¨
Big thanks,
The Chase Holmes Team ππ€π
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5/5
GoogleAbsolutely brilliant experience with the whole team at chase holmes. Specifically heather who went above and beyond to make sure everything completed on time.
Couldnβt recommend them more, lovely people and really happy to help.
Matthew Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you so much, Matthew!
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Weβre over the moon to hear you had such a brilliant experience with the whole team, and Heather will be so touched by your kind words.
Feedback like this means the world to our family business, so please do spread the word π, it really helps us keep doing what we love for wonderful clients like you!
Have a wonderful day from all the Chase Holmes Team ππ€π.
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5/5
GoogleI found all the staff at Chase Holmes to be efficient and well informed. They took me step by step through the process of selling my property and liased with my solicitor keeping me informed at all times. I am more than happy with the service I received from Chase Holmes and would recommend them to anyone thinking of selling their property.
Trevor Β· 21 May 2025
Agent replied Β· 16 April 2026
Thank you Trevor for your lovely feedback! We're so pleased to hear you felt well-supported and informed throughout your sale. The team always aims to make the process as smooth and stress-free as possible. Your recommendation means a lot to us π€π, The Chase Holmes Team
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5/5
FacebookChase Holmes made our experience of selling our home straight forward. There was a few challenges but everyone was so helpful and communicated all the way through.
Thank you to all who was involved, too many to mention.
Highly recommended π
Claire Β· 7 July 2025
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5/5
GoogleWe dealt with Chase Holmes to sell our late parents house, it took quite a while due to unexpected circumstances,Julie, Lisa and Heather who dealt with the sale were very helpful and kept us informed with phone calls and emails regularly, would highly recommend Chase Holmes.
Lesley Β· 16 October 2025
Agent replied Β· 16 April 2026
Hello Lesley πββοΈ
βββββ AMAZING!
Thank you so much for taking the time to leave such a thoughtful review. Weβre delighted to hear that Julie, Lisa, and Heather were able to support you throughout the sale, especially given the unexpected circumstances. Weβre proud of our team for keeping you informed and making the process as smooth as possible.
Your recommendation means a lot to us! π₯° I hope we can be of service in the future we are just a phone call away π
Have a lovely day and best wishes from all the team at
Chase Holmes ππ€π
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5/5
GoogleAn excellent service provided by the whole team at Chase Holmes. We were kept informed throughout and any Questions we had were answered quickly by their knowledgeable and friendly team.
Gordon Β· 16 February 2026
Agent replied Β· 16 April 2026
Hi Gordon π
Thank you so much for the 5-star review! βββββ
Weβre really pleased to hear you had such a positive experience with the whole team at Chase Holmes and that you felt kept informed throughout the process. Making sure questions are answered quickly and clearly is something we take great pride in.
Thanks again for taking the time to share your feedback, itβs very much appreciated by the Chase Holmes Team.
Have a wonderful day and hope we can help you in the future.
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