Every review we hold for the Hebburn office, from every platform, shown as written. First names only.
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5/5
GoogleWe have just bought a house with the help of Chase Holmes agency. Heather was brilliant throughout the entire process. She kept everything moving smoothly and made sure both parties were always fully informed at every stage. Her communication was clear, prompt, and reassuring, which made the whole experience much less stressful. We really appreciated her professionalism and support from start to finish. We would definitely recommend Chase Holmes as a great agency.
Kat Β· 11 July 2026
Agent replied Β· 11 October 2026
Hi Kat! π
βοΈβοΈβοΈβοΈβοΈ Thank you so much for your lovely review! Congratulations on your new home too! π‘π
We're absolutely delighted to hear Heather made the whole buying process as smooth and stress-free as possible. Keeping everyone informed every step of the way is exactly the service we strive to provide, so your kind words really mean a lot.
Thank you for recommending Chase Holmes. We wish you many happy years and wonderful memories in your new home! πβ¨
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5/5
GoogleDominic came out to do our valuation this evening and from scheduling this up to our appointment has been amazing especially in comparison to another estate agent that I was dealing with. Listened to what we needed and was professional, friendly, open and honest throughout our meeting. Thank you so much Dominic, we will be recommending Chase Homes to any of our friends that sell in the future.
Louise Β· 16 March 2026
Agent replied Β· 16 April 2026
Hello Louise π
Thank you so much for such a brilliant 5β review π
We honestly canβt thank you enough for taking the time to share this. From start to finish, giving a smooth, stress-free and genuinely helpful experience is exactly what we aim for at Chase Homes, so it means a lot to hear how positive itβs been for you, especially compared to previous experiences elsewhere.
Dominic will be absolutely over the moon reading this π He really does care about listening, being open and honest, and making sure people feel comfortable and confident, so your words will mean a great deal to him.
Thank you again for your kind words and for recommending us to your friends, that really is the biggest compliment we could receive ππ‘
Have a wonderful day from all the team at Chase Holmes ππ€π
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5/5
GoogleHaving bought my existing house using Chase Homes I was very impressed with their Sales progression - very proactive.
Therefore, when deciding to sell a rental flat I chose to use Chase Homes. Right at the beginning of the process arranging Chase to hold keys for viewings, taking viewings, sales negotiations, Sales progression and general advice - excellent!
Special mention to Julie, Susan and Heather, thank you, all 3 of you are a credit to Chase Homes.
Colin Β· 27 November 2025
Agent replied Β· 27 December 2025
Wow Colin, what an amazing review, thank you so much!
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Weβre thrilled to hear that both your buying and selling experiences with us have been so positive. The team will be absolutely delighted to read your kind words, especially Julie, Susan, and Heather (theyβll be grinning from ear to ear! π).
Itβs always such a pleasure to help, and your continued trust in Chase Holmes really does mean the world to us. π‘β¨
We look forward to seeing you and helping you in the future.
Kindest regards from The Chase Holmes Team ππ€π
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5/5
TrustpilotFrom the minute we met with Dominicβ¦
From the minute we met with Dominic from Chase Holmes we knew we wanted to use them for our house sale. Dominic was kind and supportive then when the house went on the market we had such amazing experiences with the whole team Dani, Helen, grace and Julie. It was amazing service and all the support really didnβt go unnoticed.
Then when we were closing Heather is a DIAMOND constantly kept us in loop chasing solicitors and supporting me the whole time! Heather you really are one in a million and a credit to chase!
Thanks to the whole team π€
Paige Β· 26 June 2026
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5/5
GoogleIf I could leave a higher star rating I would. Listed my house one day and sold it the next.
Canβt thank Susan enough for her level of communication and working with me to get the best deal I could for my property! Sale and purchase all completed within 12 weeks.
Even had a follow up call checking everything was okay and offering a free will service.
Top class service.
Laura Β· 6 December 2025
Agent replied Β· 27 December 2025
"WOW, Laura, what an amazing review!
βββββοΈ 5 STAR PLUS π
Thank you so much for your kind words. Weβre absolutely thrilled that your house sold so quickly, and Susan will be over the moon to know her communication and support made such a difference.
Top class clients deserve top class service, have an amazing dayπ, and donβt forget weβre always here if you need us in the future!" (Oh and don't forget to tell your friends how great we are π).
Best wishes from all the Chase Holmes Team ππ€π
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5/5
GoogleChase Holmes estate agents helped me to sell my bungalow within 3 days. Dominic undertook the valuation and did the photos and he was fantastic. He was polite, funny and very knowledgeable and a dog lover tooπ. All staff involved were very helpful and communication from them was timely, relevant and correct. A special shout out to Julie, Heather and Lisa, who could not do enough to help.
Thankyou to all of you and should I need to move again, heaven forbid, then I know where to come. Brilliant service.
Pauline Β· 16 August 2025
Agent replied Β· 16 April 2026
Hi Pauline,
Wow, what an amazing review! Thank you so much for your kind words and for trusting Chase Holmes with your bungalow sale.
We're absolutely thrilled we were able to sell it within 3 days, and weβll be sure to pass on your lovely feedback to Dominic (heβll be especially pleased you mentioned the dogs πΆ!), as well as to Julie, Heather, and Lisa. Theyβll be over the moon to hear how much you appreciated their help.
It means so much to us that youβd come back if you ever needed to move again (even if we all hope thatβs a long way off!). Thank you again for your support, youβve made our day!
Warmest wishes,
The Chase Holmes Team π‘β¨
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5/5
GoogleHonestly canβt praise Heather sales progression enough. professional at every stage. Nothing left, all chased up. Without having to request.
My husband takes some impressing, but he sings chase Holmes praises.
We are buying from chase Holmes.
But honestly wish I had a choice about paying our estate agent or chase Holmes.
Chase Holmes would win hand down.
Canβt thank Heather enough.
Praise where praise is due.
Must also state thanks to Lisa too.
Couldnβt have coped without both of your diligence
Huge cuddle to all at Chase Holmes
Thank you π so very much
Helen Β· 25 July 2025
Agent replied Β· 16 April 2026
Wow Helen, thank you so much for such a touching review!
Heather will be absolutely delighted to hear this, and weβre so proud to have her on our team. It means the world to know her support made such a difference, and weβre especially flattered that even your husband is singing our praises, high praise indeed!
Lisa will be equally chuffed to be mentioned, and weβll be sure to pass on your lovely words (and that huge cuddle!) to the whole team here at Chase Holmes.
Itβs been a real pleasure helping you, and weβre so grateful for your kindness and appreciation. Weβre always here if you ever need us again.
All our best,
The Chase Holmes Team ππ‘π
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5/5
GoogleJust like to say the entire team in Hebburn assisted me in progressing my home sale. They were all great . A big thanks to Heather for all her help. Very professional team .
Stephen Β· 11 August 2026
Agent replied Β· 11 October 2026
Thank you so much for your fantastic review, Stephen! π
It was an absolute pleasure to help you with your home sale. π‘
Heather and the whole Hebburn team will be so pleased to hear your kind words, they'll really appreciate you taking the time to share your experience. π
We wish you all the very best for the future, and thank you again for choosing Chase Holmes! π€π
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5/5
GoogleSuch a great service from Chase Holmes.
From beginning to end, it was a very smooth process. A special shout out to Heather, who was very diligent, hard working, and constantly kept in contact with me to provide updates.
I would highly recommend Chase Holmes.
Emma Β· 11 May 2026
Agent replied Β· 11 October 2026
Hi Emma,
5 Stars βββββand an amazing review! thank you for taking the time to give us this lovely feedback.
Heather will be over the moon also, she is just the best in the business.
Have a wonderful day and we hope we can help out in the future.
Kindest regards from all the team at Chase Holmes ππ€π
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5/5
GoogleI cannot recommend Chase Holmes enough. They are so professional yet so friendly, it made the whole experience a very good one. The communication was excellent all the way throughout . A special thank you to Heather, Helen and Grace. I wouldnβt hesitate to use this estate agent again.
Pamela Β· 2 April 2026
Agent replied Β· 16 April 2026
Hi Pamela,
Thank you so much for your kind words! π the 5 βββββ and the recommendation are a bonus π
We are really glad Heather, Helen, and Grace could make everything run smoothly and make you feel supported. Buying or selling can be stressful, so itβs lovely to hear you felt well looked after. Weβd be more than happy to help you again anytime! π
Have the best day from all the Chase Holmes Gang ππ€π
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5/5
GoogleI cannot thank Heather and all her colleagues enough. She made it such a painless process. She was professional, polite and so helpful. I would highly recommend her and colleagues at Chase Holmes. Their level of service has been impeccable.
Maura Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you so much for your lovely βββββ review Maura, it really does mean a lot to us.
Weβre so pleased to hear that Heather made the process feel smooth and stress-free for you, thatβs exactly what we always aim for. Sheβll be absolutely over the moon reading your kind words, and Iβll make sure the rest of the team see them too.
Thank you for recommending Chase Holmes, it was a pleasure to help you, and we wish you all the very best in your new chapter.
kind regards from the Chase Holmes gang ππ€π
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5/5
GoogleChase Homes have been absolutely brilliant from start to finish. They helped me find my dream home and sold my property incredibly quickly, which took so much stress out of the whole process.
The team were always professional, friendly, and kept me updated every step of the way. Nothing was ever too much trouble, and their communication really stood out!!
I would highly recommend Chase Homes to anyone buying or selling, they genuinely go above and beyond.
Clare Β· 11 May 2026
Agent replied Β· 11 October 2026
Hi Clare,
Wow what a fantastic 5 star βββββreview, thank you so much π
We are absolutely delighted to hear we could help you find your dream home and get your property sold quickly too. Taking that stress away from the process is exactly what we aim for β€οΈ
Itβs brilliant to hear the team kept you well informed and supported throughout, and really went above and beyond for you π
Your recommendation means a huge amount to us, thank you again for choosing Chase Holmes and for sharing such lovely feedback π
Enjoy your new home
Best wishes from all the gang at Chase Holmes ππ€π
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5/5
GoogleHad a marvellous experience with Chase Holmes; they assisted me with the purchase of a property in Jarrow and have been helpful, fast, efficient and gone that extra mile and always been extremely patient as they have been many up's and downs related to my purchase. Deserving of special mention is Heather Fawcett who has been exceptional and a marvellous ambassador for Chase Holmes, once again, thank you for all of your help!
Phil Β· 11 April 2026
Agent replied Β· 16 April 2026
Hi Phil,
Ahh thank you so much for this 5 βββββreview, it really means a lot.
We know it wasnβt the smoothest journey, so weβre so pleased you felt supported through it all. And Heather will absolutely love this shout out, she really does go above and beyond.
All the very best in your new home, Phil π
The Chase Holmes Team ππ€π
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5/5
GoogleI sold my mum's house through Chase Holmes at a very emotional & sad time in my life. Everybody at the company was just super lovely. They dealt with everything brilliantly & I couldn't have asked for a better service. We even had some lush funny chats too. Definitely recommended, I'm so glad I used Chase Holmes because they helped me through an incredibly difficult period with their professionalism & by being such lovely people.
Jade Β· 26 March 2026
Agent replied Β· 16 April 2026
Hi Jade,
Thank you so much for taking the time to leave this 5 βββββ review, it really means a lot β€οΈ
Weβre so sorry you were going through such a difficult and emotional time, but weβre genuinely glad we could support you and make things that little bit easier along the way. Itβs lovely to hear that the team could be there for you, not just professionally but with a bit of warmth and even a few laughs too.
Wishing you all the very best, and thank you again for trusting us with something so important ππ€π
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5/5
GoogleExcellent service from start to finish. All staff were very helpful. Special mention to Heather who went above and beyond making sure everything ran smoothly. I would definitely recommend them.
Lesley Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you so much, Lesley! Your 5-star βββββ review truly warms our hearts.
As a family business, it means the world to us and the team to know our service made such a difference π.
If you know any friends or family thinking of moving, weβd be so grateful if you could pass our name along.
We hope to help you again in the future, thank you again from all The Chase Holmes gang! ππ€ππ€
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5/5
GoogleFrom the evaluation of our house to the moving date, Chase Holmes kept us up to date throughout.
All of the staff are so professional and polite but a special thanks to Lisa who done the negotiations with our buyers.
Highly recommend Chase and all the staff.
Thank you.
Claire Β· 16 August 2025
Agent replied Β· 16 April 2026
Hi Claire,
Thank you so much for your kind words and lovely review!
We're delighted to hear you felt supported from valuation to moving day, thatβs exactly the level of service we aim to deliver. Lisa will be especially pleased to know her efforts made a positive impact.
Wishing you all the very best in your new home, and thank you again for choosing Chase Holmes.
Warm regards,
The Chase Holmes Team
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5/5
GoogleFrom the valuation to the completion of the house sale, the service was nothing but excellent. Everyone was lovely throughout, but a big thank you to Heather who went the extra mile! Thank you again. Would definitely recommendβοΈ
Shauna Β· 27 November 2025
Agent replied Β· 27 December 2025
Ahh Shauna, what a gorgeous review, thank you so much! πππππ
Weβre over the moon to hear everything went so smoothly from start to finish. Heather will be absolutely beaming when she reads this (she really does love to go that extra mile!). π‘π
Huge thanks again for the lovely words and for recommending us, it truly means the world!
Have a wonderful day and hope we can help in the future. All the best from The Chase Holmes Team ππ€π
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5/5
GoogleChase were exceptionally helpful when I decided to sell my home, from the initial phone contact, to the valuers visit, to the marketing everything was completed smoothly and efficiently. They kept me informed every step of the way right up to and including completion. I was more than impressed and would encourage anyone selling or buying a home to use their expertise.
BRENDA Β· 11 May 2026
Agent replied Β· 11 October 2026
Hello Brenda,
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Thank you so much for your 5 star reviewπ
We are really pleased to hear everything went smoothly from start to finish and that you felt well looked after and kept informed throughout β€οΈ
Your recommendation means a lot to the team, thank you again for choosing Chase Holmes ππ
Hope we can help in the future, you have our number π
Best wishes from all the gang at Chase Holmes ππ€π
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5/5
GoogleI would highly recommend this company. From start to finish they have been excellent. Always kept me updated with progress, going above and beyond when last minute issues arose Heather was a star.
Lorna Β· 27 November 2025
Agent replied Β· 27 December 2025
Hi Lorna π
Thank you so much for your lovely 5 πππππ review! Weβre absolutely thrilled to hear you had such a positive experience and that Heather was able to step in and make everything run smoothly, sheβll be over the moon πto read this.
It means a lot to us that youβd recommend our team, and weβre so pleased we could help every step of the way.
Wishing you all the best in your new chapter!
The Chase Holmes Team ππ€π
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5/5
Google5 star, 100% recommend!
Used Chase to sell our recent property. From the minute they arrived at our home to evaluate it, we knew we had the right agent. They were professional and timely with everything. I wasnt having to chase them like previous purchases at other agents. The chain become.a bit complicated but every time I called or emailed I was met with an understanding voice and even a Little humour from the girls in the hebburn office to help us get through the sticky situations.
Thanks again girls, from all departments, we were passed through each phase of the sale smoothly to the next dedicated staff member. Top notch service!
Craig Β· 11 August 2026
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5/5
GoogleWe have just completed on the purchase of our house and I canβt thank Heather and the team at Chase enough for all of their help. Always available when we needed them and did everything they could to ensure the purchase went through quickly and smoothly. Definitely recommend!
Chloe Β· 14 June 2025
Agent replied Β· 16 April 2026
Hello Chloe,
Itβs truly amazing and appreciated to get such lovely feedback and we must agree Heather and the Chase team are just fantastic π
We hope we can help with any future new homes π
Have a wonderful dayππ€π
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5/5
GoogleAs a purchaser, the staff could not have been more friendly and helpful. Special thanks to Heather who worked so hard to get the transaction completed quickly. I was kept fully updated all the way through
Owen Β· 16 October 2025
Agent replied Β· 16 April 2026
WOW βββββ!
Thank you so much Owen for your kind words! Weβre thrilled our team could help and that Heatherβs hard work made a difference. Weβre so glad you were kept fully updated throughout the process.
Weβre always here to help in the future, so keep our number handy πβ¨
Have a wonderful day and best wishes from the Chase Holmes Gang.
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5/5
GoogleThe whole team at Chase are just lovely, very helpful and knowledgeable. All the team are very happy and always ready to help with any enquires we had. They have helped us purchase our beautiful new home and we could not be any happier. Thanks to all at Chase x
Su Β· 11 July 2026
Agent replied Β· 11 October 2026
Hello Su,
Thank you so much for your fantastic 5-star βββββreview! π It was a pleasure helping you find your beautiful new home.
At Chase Holmes, we always aim to deliver the highest level of customer service, so it's incredibly rewarding to know your experience reflected that. Your feedback reassures us that we're doing what we strive to do every day, and we truly appreciate you taking the time to share it.
Wishing you many happy years in your new home, and thank you again for choosing Chase Holmes! π‘ππ€
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5/5
GoogleChase Holmes were involved in both the sale of our house and the purchase of our new property and we couldn't be happier with the service they provided. First contact was with Grace who gave us friendly advice and explained the whole process. Dominic came out to value our house and gave us an honest assessment of the potential sale price and gave us the confidence to put our house on the market. A special mention has to go to Lisa who held our hand as the sale and purchase progressed. Any problems were talked through and quickly resolved, and she always seemed to have a solution that we hadn't even considered! Whenever we contacted Chase Holmes the staff were professional, diligent and polite. We would highly recommend Chase Holmes.
Moya and Paul Rooney
Paul Β· 16 October 2025
Agent replied Β· 16 April 2026
Wow, 5β! Thank you so much, Moya and Paul, for taking the time to leave such a thoughtful review. Itβs wonderful to hear that Grace, Dominic, and Lisa made your sale and purchase so smooth and reassuring. Taking the time to acknowledge each of our team is huge in reviews, and we are beyond grateful.
At Chase Holmes, weβre proud to have the best people providing exceptional service, and weβre always here to help in the future, keep our number handy πβ¨!
Best wishes from the Chase Holmes Gang π€ππ€
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