Trusted Agent profile · Heaton Moor

Julian Wadden Heaton Moor reviews

4.6

★★★★★ Excellent

799 reviews across 2 platforms

14 Moorside Road, Heaton Moor, SK4 4DT

Julian Wadden's office in Heaton Moor, at 14 Moorside Road, is rated 4.6 out of 5 across 799 reviews on two platforms, including 403 Google reviews rated 4.7.

Google logo

4.7 / 5

403

Reviews on Google

This office

Trustpilot logo

396

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Heaton Moor office, from every platform, shown as written. First names only.

5/5

Trustpilot

Really positive experience throughout

Really positive experience throughout. The team at Julian Wadden Didsbury were helpful, professional, and kept me well-informed at every stage. Everything was handled smoothly and efficiently, and I always felt supported during the process. I would definitely recommend them.

Taban · 20 April 2026

Agent replied · 7 June 2026

Dear Taban, Thank you for taking the time to leave a review, mentioning the excellent service you have received from our staff at Julian Wadden Didsbury. We really appreciate your kind words!   Kind regards, Customer Care Team

5/5

Trustpilot

New home

Ella was so lovely in helping my process of finding a home So grateful Thank you

Kelly · 25 September 2026

Agent replied · 11 October 2026

Dear Kelly, Thank you for taking the time to leave Julian Wadden a review, especially noting the great service provided by Ella. We really appreciate your kind words. Kind regards, Customer Care Team

5/5

Trustpilot

The Heaton Moor Julien Wadden branch…

The Heaton Moor Julien Wadden branch has been managing my property for around 6 years and in that time they have offered a very professional service. I would definitely recommend Julian Wadden to any landlord who is looking for a property manager that they can count on. I have been dealing directly with Jade Galtrey-Smith in the last several months and she has been fantastic.

Charles · 16 September 2026

Agent replied · 25 September 2026

Dear Charles, Thank you for taking the time to leave Julian Wadden a review. We're delighted to hear that Jade has provided you with fantastic support. Jade will be delighted to hear this - we really appreciate your kind words! Kind regards, Customer Care Team

5/5

Google

As a first-time landlord, I was wanting the process of letting my property to be as smooth as possible, Amy, Scarlet and the team at Julian Wadden made it seamless. They conducted thorough vetting and found reliable tenants within seven …

Stuart · 15 March 2026

Agent replied · 15 April 2026

Good afternoon, Thank you for your kind review, we really appreciate your feedback! Don't … More

5/5

Google

We had a great experience with this estate agent during our move-in process. Scarlett and Amy were both extremely helpful, friendly, and easy to talk to from start to finish. They went out of their way to make sure we were fully prepared …

Noah · 15 February 2026

Agent replied · 15 April 2026

Good afternoon, Thank you for your kind review , we really appreciate your feedback! Don't … More

5/5

Trustpilot

Always A Positive Experience

The communication with Jade is always pleasant and informative. She’s a credit to the team at Julian Wadden!

Gary · 25 August 2026

Agent replied · 6 July 2023

Thank you for your kind words, Gary. We’re thrilled to hear that our communication is both pleasant and informative. Our team strives to provide reliable and personalised service, and we appreciate your recognition of Jade's efforts. If you need any further support, please don’t hesitate to reach out to us.

5/5

Trustpilot

Jade was very efficient in dealing with…

Jade was very efficient in dealing with my situation regarding automated messages. They have always dealt with any requests in a speedy and professional fashion and a definite commitment to their job and company shines through.

Stephen · 16 April 2026

Agent replied · 7 June 2026

Dear Stephen, Thank you for your 5 star review of Julian Wadden. Jade will be delighted that you took the time to acknowledge her kind and helpful service. We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent. Kind regards, Customer Care Team

5/5

Trustpilot

We have happily moved in

We have happily moved in. The process was smooth and Abby kept us updated as much as possible.

Shannon · 3 August 2026

Agent replied · 25 September 2026

Dear Shannon, Thank you for taking the time to leave Julian Wadden a review, especially noting the great service provided by Abby. We really appreciate your kind words. Kind regards, Customer Care Team

5/5

Trustpilot

Jade has been proactive and efficient…

Jade has been proactive and efficient dealing with the various issues regarding reletting the property.

G · 11 August 2026

Agent replied · 25 September 2026

Hello, We are very pleased to see that you have been impressed by the overall service you have received from Jade at Julian Wadden, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards, Customer Care Team

5/5

Trustpilot

Nicola was very patient

Nicola was very patient, understanding and pleasant to deal with.

Angela · 12 September 2026

Agent replied · 25 September 2026

Dear Angela, Thank you for taking the time to leave Julian Wadden a review, especially noting the great service provided by Nicola. We really appreciate your kind words! Kind regards, Customer Care Team

5/5

Trustpilot

Abby was great

Abby was great, she was fast with responses and provided me with everything I needed, it has been an easy process thanks to the team - thank you x

Nicola · 28 April 2026

Agent replied · 23 August 2024

Dear Nicola, Thank you for taking the time to leave Julian Wadden a review, especially noting the great service provided by Abby. We really appreciate your kind words! Kind regards, Customer Care Team

5/5

Trustpilot

Estelle was very helpful.

Estelle was very fast responding and helping with our needs.

Esme · 7 September 2026

Agent replied · 25 September 2026

Dear Esme, Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Estelle. Estelle will be delighted that you took the time to acknowledge her service. Kind regards, Customer Care Team

5/5

Google

Scarlett took care of us while renting our new property and was excellent from day one. A friendly face at the viewing, happy to chat all about the property and provide as much information as she was able to. Did a great job helping us to secure the property as soon as possible and walked us though every stage of the process, which was especially helpful as my partner was moving over from abroad and we had a million questions! Overall a smooth process and great service, thank you! 😁

Daniel · 25 March 2026

Agent replied · 15 April 2026

Dear Daniel, Thank you for taking the time to leave a five star review of Julian Wadden Heaton Moor, highlighting your experience renting with us. Scarlett will be so pleased to hear how impressed you have been with her customer service skills. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards, Customer Care Team

5/5

Google

Scarlett and Amy have been fantastic at supporting us to rent a new home. They couldn’t have been more helpful and always responded quickly when we had questions or needed anything. The rental market in Manchester can be very hectic, but these 2 helped to make sure everything went as smoothly as it could be and we felt very supported. I would highly recommend Julian Wadden for anyone looking for a new home and would definitely use them again.

Lauren · 25 March 2026

Agent replied · 15 April 2026

Dear Lauren, Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Scarlett and Amy at Julian Wadden. They will be delighted that you took the time to acknowledge their service. Kind regards, Customer Care Team

1/5

Trustpilot

V poor buyer service

Been trying to contact Didsbury office for 3 days by phone to arrange two viewings whilst in Manchester (we live 300 miles away) . Only option was to leave message but calls not returned. Was eventually put through by very helpful lady in their Heatons branch only to be told unpleasantly that they couldn’t fit us in as they were too busy. Sellers, don’t use this firm!! Appalling customer service

Carole · 1 June 2026

Agent replied · 7 June 2026

Dear Carole, Thank you for taking the time to post a review. We sincerely apologise for the lack of support you encountered while trying to arrange viewings. We understand how frustrating this must have been, but we value your feedback. If you would like to discuss your experience further, please do email us with more information, at complaints@julianwadden.co.uk. Kind Regards,  Customer Care Team

5/5

Trustpilot

Sophie is always helpful

Sophie is always helpful, as were letting department recently.

Jennifer · 27 August 2026

Agent replied · 25 September 2026

Thank you for your kind words, Jennifer. We're delighted to hear that Sophie and our letting department provided you with attentive support. We strive to offer personalised service and guide our customers through each step with reliability. If you need anything else, please don't hesitate to reach out to us.

5/5

Trustpilot

Estelle was prompt in her response to…

Estelle was prompt in her response to my inquiry.

Temitayo · 26 August 2026

Agent replied · 25 September 2026

Thank you for your kind words, Temitayo. We're glad Estelle was attentive and prompt in addressing your inquiry. We strive to provide reliable and personalised service to each customer. If you need further assistance, please don't hesitate to reach out to us.

5/5

Trustpilot

Excellent property management from Annie Ephgrave

Annie Ephgrave is excellent in the way she manages my property. She's responsive and always replies to my emails promptly.

S · 2 June 2026

Agent replied · 7 June 2026

Hello, Thank you for taking the time to leave a five star review for Julian Wadden, highlighting your great experience with Annie. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards, Customer Care Team

5/5

Trustpilot

Many thanks to Annie who was patient…

Many thanks to Annie who was patient and very responsive in liaising with the building management company to resolve my query.

Nigel · 6 May 2026

Agent replied · 7 June 2026

Dear Nigel, We wanted to say thank you for this review. Annie will be so pleased to hear how happy you have been with her service. Reviews such as yours will help others in choosing their agent, so it really is appreciated! Kind regards, Customer Care Team

5/5

Trustpilot

Great company

I have had the pleasure of working closely with Nazia from Julian Wadden Lettings, where she serves as a dedicated Property relationship Manager. Nazia consistently exhibits a high level of professionalism, coupled with a friendly demeanor that makes every interaction pleasant. Her efficiency in managing rental properties and coordinating maintenance works is commendable. Nazia ensures that tasks are handled promptly and with attention to detail, reflecting her commitment to excellent service delivery. I highly recommend Nazia for her exemplary work ethic and exceptional customer service skills.

Brinel · 27 June 2024

Agent replied · 31 December 2023

Dear Brinel Homescapes, Thank you for rating our Property Relationship Manager, Ryan, 5 stars.Your positive feedback is greatly appreciated and we are delighted to hear you are so happy with the service Ryan is providing whilst managing your portfolio. Kind regards, Customer Care Team

5/5

Trustpilot

Sophie Ormsby is brilliant to work…

Sophie Ormsby is brilliant to work with. I deal with her on an ongoing basis and her customer service is always spot on. She’s super friendly and just very easy to get along with, highly recommend her

Rebecca · 18 December 2025

Agent replied · 25 December 2025

Dear Rebecca, Thank you for your kind review and for highlighting Sophie's great work, we really appreciate your feedback! Don't hesitate to get in touch if there is anything else you need from us. Kind regards, Customer Care Team

5/5

Google

I received a great service from JW and Scarlett was super helpful navigating through some tricky stuff! I really appreciate making this a smooth process.

Tim · 15 March 2026

Agent replied · 15 April 2026

Dear Tim, Thank you for taking the time to leave Julian Wadden a review, especially noting … More

5/5

Trustpilot

Annie Ephgrave was very helpful and…

Annie Ephgrave was very helpful and efficient and made getting our deposit sorted that much easier! Thank you!

Roisin · 8 May 2026

Agent replied · 7 June 2026

Dear Roisin,  We wanted to say thank you for this review of Julian Wadden, noting Annie's fantastic service. Reviews such as yours will help others in choosing their agent, so it really is appreciated!  Kind regards, Customer Care Team

4/5

Trustpilot

The Long Road Back - a token of thanks

Our flat has always been managed by Julian Wadden, and we have generally had little engagement with the tenants. However, the state in which the last tenants left the property necessitated drastic measures.I would like to extend my heartfelt thanks to Nazia Subhan, who has been my key point of contact throughout this challenging period. Over the past two months, Nazia has worked diligently with me to restore the property to a fit state. She has shown immense patience and professionalism, particularly in handling the submission of all necessary evidence for the deposit dispute.Thank you, Nazia, for all your efforts with our property. I look forward to continuing our relationship for many more years to come.

Glen · 29 May 2024

Agent replied · 23 August 2024

Dear Glen,Thank you for taking the time to share your experience with us. Nazia's dedication, patience, and professionalism are truly commendable. We shall be sure to share your review with her. We look forward to continuing our relationship with you for many more years to come and providing the highest standard of property management.Kind regards, Customer Care Team

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